390 comments found.
Hi ThemeMove,
We need to know how can we change the header background image for the Portfolio Items?
Thanks a lot!
Hi paradigmpr,
Please submitting a support ticket at http://support.thememove.com then our developer can help you asap.
Best Regards,
ThemeMove
I installed Heli 3.3.1. So far everything works but not the sticky menu. With high resolution there is no problem, but as soon as i reduce the browser size to see how the responsibility works, the sticky menu disappears. It happens near to the point where the menu collapses for the mobile screens. I opened a ticket but until now no response 
Is there a solution for this?
Hi memi69,
Can you provide your ticket number? So, we can help you via the support center. We are so sorry about missing your ticket
Hi wanna ask. I decide to buy this theme. But, may I change the footer note? Thanks
Hi gisella_zbniev,
Our theme is customizable, so you can easily edit the footer.
Note: the price will be $59 back after some hours, get this theme asap to save $20
Best Regards,
ThemeMove
Hi team, I have problem with my download file. I already purchesed this theme and when I try to download my internet connection is lost. I try to download it again. for the second time, it works. But now I cannot instal the theme I download to wordpress. Could you plese help me with this? Thanks foryour help.
Hi gisella_zbniev,
I see, please provide your email and I’ll send it directly.
Best Regards,
ThemeMove
oke my email gisella.magdalena@gmail.com
the wordpress said like this : The package could not be installed. The theme is missing the style.css stylesheet.
Theme install failed.
thanks
I see. You should extract the file you downloaded from ThemeForest firstly. You can see the documentation here http://document.thememove.com/heli-document/
If you have further question, please submit a support ticket at http://support.thememove.com
Best Regards,
ThemeMove
Hello, we purchased the theme. Where do we purchase the images from? We are using the STUDIO, and CREATIVE FREEDOM, and LANDING PAGE pages and would like to use similar photos used in the slider in the template.
Hi nyazhari,
Thanks for your love with Heli. Most images in Heli are bought from Shutterstock.
Best Regards,
ThemeMove
Pre-purchase Query - Would i be getting all the Images, GIFs, Videos and Text along with the Demo content when i purchase the theme?
Hi akashjaisingh,
All images, videos are for demo purpose only.
Best Regards,
ThemeMove
Hi, great theme! I’d love to know how to set up navigation for a one page website. Could you help me with this?
Hi EstherKPhoto,
Please submit a support request at http://support.thememove.com and we’ll reply you within 2-3 working days
Best Regards,
ThemeMove
hello, I made clean installation and when trying to import demo data, the install allways frozes at 78% and wont finish even if I wait hour. please advise?
Hi norskuli,
We need to check your site to find out the reasons. Please submit a support request at http://support.thememove.com
Best Regards,
ThemeMove
Hi, I have troubles installing the sample data. I click “import” but the import stops everytime at 78%. I have waited for it to finish almost an hour, but nothing happend. Can I install the sample data manually?
Hi Wunderkindercc,
Thanks for your comment. With this issue, I advise you to submit a support ticket at http://support.thememove.com – this is our private support channel, you can freely contact our developer and ask him to help you. Just remember provide your purchase code & admin login information.
Best Regards,
ThemeMove
hi. have you solve with the last update the problem with the splitscreen, on mobile devices?
thx for info tom
Hi dq-8,
Thanks for your following up. This issue has been fixed. You can check it now.
Best Regards,
ThemeMove
Hi, I’m having some problems finding where to change the slider? I have the embed link for the new slider I want to use, but where do I put it? thanks
Hi emiwl,
Thanks for your comment. With this issue, I advise you to submit a support ticket at http://support.thememove.com – this is our private support channel, you can freely contact our developer and ask him to help you. Just remember provide your purchase code & admin login information.
Best Regards,
ThemeMove
Hi ThemeMove,
How do we change or remove the social links in the team styles. We went to essential grid item skin but we can’t find them. We want to remove Pinterest from that link and add Twitter, Instagram, and LinkedIn. Also we would like to only appears the ones with links, not all icons. Is this possible?
Sure, it is possible with Heli. Just open a support ticket here: http://support.thememove.com and our developer will help you
Hello, If I test “About US” pages on iPhone 6 : - template 1 : only one person appears and not all the other people on the team - template 2/3 : No person appears Thanks
Hi gemmenco,
Thanks for your comment. We’ll check it now. Moreover, after purchasing, if you need any help, our developer is willing to give a hand.
Regards,
ThemeMove
Hi, congratulations for your theme is really nice. I would ask you just one thing before buying: you can display the logo in sticky-header when scrolling down?
Thank you. Best regards
Hi krillsite,
Sure, Heli has the sticky header
Hi, thank you for your answer. In your demo when scrolling down the logo disappears, there is a way to keep it visible?
Yes, it can be sticked on the screen 
Hello, I found a BUG on the Split Slider Version. When I scrolling down with smartphone, the site is by touching loading – all the time please help me and check this problem. thanks.
HI elemkede,
In this case, our developer need to check your site clearly to find out all the issues you’ve met and the reason that causes this inconvenience.
Please submit a support ticket at our support channel. Don’t forget to provide these information:
- Your purchase code (to let our developer see that you’ve already bought our theme)
- Admin account & FTP information (so, our developer can clearly look for the reasons)
Best Regards,
ThemeMove
BEST THEME EVER WITH THE BEST SUPPORT TEAM!!!
Everytime i had a question, they responded me few hours later. They helped me everytime i needed it.
I give a 100/100 points for the supports services!
Hi agenciadonpawanco,
Feel so excited with your comment, if it’s possible, we hope you can give Heli a 5-star rating
Best Regards,
ThemeMove
hi. does your theme work with php7?
and does theme theme support wp 4.6.1? thanks for answer
Hi,
Heli works with both PHP7 and WP 4.6.1
Thanks for your concern. Have a good day!
Is there a list of class to be used? There are so many classes to identify just by going through the demo. Is there any documentation of the classes so that I can go through it and use them effectively?
Hi seasonsapps,
Thanks for your comment. With this issue, I advise you to submit a support ticket at http://support.thememove.com – this is our private support channel, you can freely contact our developer and ask him to help you. Just remember provide your purchase code & admin login information.
Best Regards,
ThemeMove
Hi, can i change portfolio alias name? may be “projeler”
Hi,
Yes, you can change the name. Please submit a support ticket at http://support.thememove.com and our developer will help you to edit.
Best Regards,
ThemeMove
Hi, can you tell me how to create this 3 boxes on http://demo.thememove.com/?item=heli ?
Hi kommunikativ,
Thanks for your comment. With this issue, I advise you to submit a support ticket at http://support.thememove.com – this is our private support channel, you can freely contact our developer and ask him to help you. Just remember provide your purchase code & admin login information.
Thanks & Best Regards,
ThemeMove
Hi guys, when would you upgrade essential grid to 2.1? Been waiting for the instgram feed feature that comes with it.
Hi,
In this case, our developer will send you the link directly
Please submit a support ticket at our support channel. Don’t forget to provide your purchase code (to let our developer see that you’ve already bought our theme)
Best Regards,
ThemeMove
