39357 comments found.
Just installed Avada Agency. Where is ‘Home Page Video Slider’ to edit? It is missing in available demo sliders.
Google maps are not working anywhere?
Hello!
The slide should actually be available in the Fusion Slider custom post type. If it is not, we would need to take a look at your site, to investigate on it. Can you please create a support ticket (http://theme-fusion.com/support-ticket/) so that we can check? We will be happy to look into this for you.
Regarding google maps: Google changed the terms of use for the maps API recently and now require every site to use an API kexy (which is free), in order that the maps will work.
Our team has issued a fix for it, so that you are able to add such a key. First make sure you are on Avada 4.0.3 and FC 2.0.3
Then in your WP admin area, go to Avada > Support tab and look at the bottom for the Avada Patcher tool box. You will see patches (fixes) that can be applied with a single button. You will notice that some patches have to be applied in order so make sure to apply them as they show from top to bottom.
Here is more info about the patcher in general: https://theme-fusion.com/avada-doc/install-update/avada-patcher/
And here is the info about the google maps needing an API key: https://theme-fusion.com/avada-doc/special-features/setting-google-maps-api-key/If you have further questions about it, please add them to the ticket about Fusion Slider.
ThemeFusion Team
I have created images of the exact same size as contained in your demo content. When I replace your images with mine, they get blown up. This does not make sense.
For reference, I am replacing (rather, attempting to replace) the background image in a 3 column layout that is contained within a full-width container.
Hello!
We would need to see your site to help with this and sort it out for you. Can you please create a support ticket (http://theme-fusion.com/support-ticket/) so that we can check? We will be happy to look into this for you.
ThemeFusion Team
No, actually I can’t. The site is password protected and I am unwilling to leave it open for viewing. I’ve given you every detail of the situation. Every image I use matches the size of the image that is already there in the template EXACTLY, yet my image is blown up and out of focus. Every single setting and size is identical to what was already there, but only your images look normal. This is a bit of a rush situation, so please at least give me some ideas about anything that could possibly be causing this to happen, and do not delay further by asking me to create an identical ticket on another system. Thanks.
Hello,
Sorry about this, but this is not where you are suppose to create support, I know it is not very clear but we have to follow Envato’s rules. As the read me file says in the theme, and our support tab in the theme and here on TF, support is given at our site through our support center. https://themeforest.net/item/avada-responsive-multipurpose-theme/2833226/support ... not only that, it is extremely difficult to provide in depth support here because often we do need to look into your site to diagnose the problem. If it is something you want fixed, that is something you have to be willing to do unfortunately. If you do it during the week (Mon-Fri) then you will get a reply same day for sure.
Based off what you said, if you replaced the images exarcly as we had them, then your images are either the incorrect size (smaller than ours so they are being blown up to fit the area) or you are not inserting them at full size throuhg the media options. for example, choosing “thumbnail” or “medium” or “large” instead of “full size.
If it is not one of those, or you need further help figuring that out, we do need you to submit a ticket on our site. It is faster, more efficient and where our entire team of support experts work. While it may seem cumbersome to open a ticket on our site when you already posted here, it is not, as that is where support is handled and I assure you our issue will be solved, and would of most likely already been solved.
We’re happy to help! It hs to be done through our support center unless it is something quick we can inform you of here. Comments here are meant for pre-slaes purchases only. When we can, we will give out support info to help, but often times that is not the case. This is one of those times. The above items are all I can think of without seeing it and checking it out first hand, that is why we have a staff of 20 who work our support center daily.
Thanks!
Hello,
Can i recreate this easily with Avada http://bit.ly/2bL6rWo ? Self hosted video on the top with a loop with transparent header and white sticky header
If so, do you have a sample?
Thanks for the help
Hello!
Yes this will be possible. Example for a self hosted video: http://avada.theme-fusion.com/fusion-slider-full-width/ Example of a sticky header setup, that is the same: http://avada.theme-fusion.com/fashion/ You can combine these 2 and get exactly what you describe above.
We hope that helps.
ThemeFusion Team
Thank you, but I don’t want a slider, just a video background, with transparent header, can I do this with Avada?
Hello Canito.
This is exactly what will require, a slider behind a transparent header will look exactly like your provided URL as can be seen here : http://avada.theme-fusion.com/header-transparent/
If you do not want to use a slider you an use a full width container with a self hosted video assigned to it as well 
If you need more assistance on this please create a ticket and we will gladly assist you with it.
Click Here To Create An Account & Get Avada Support
Cheers.
Ammar
Hi,
Google has indexed the page “www.xxxxx.com/home/” which when i click on it goes to “http://www.xxxxx.com/slide/home/”.
I have made all pages and post private (except the ones i created) however it still keeps going to /slide/home/ which seems to be a “Post”, when i click <previous or next> it seems to go through images like ”/slide/demo-6-2/”.
How can i remove the ”/home/” address so Google de-indexes it and its no longer available?
Hello!
Can you please create a support ticket (http://theme-fusion.com/support-ticket/) for this, where you can also show us your site and we can check? We will be happy to look into this for you.
ThemeFusion Team
Hello! Before i purchase the theme, I would like to know a few things, some of the things that I want to do with my website are not on the theme, can I added by hiring a professional to do it (for example a developer license)? Or he will not have access to that part of the theme. thanks in advance and sorry about my english
Few questions before I buy this theme for my website :
1. Can I add plugins, such as: nextgen gallery & essential grid? 2. On your website I see that the Grid Layouts have different sizes, am I going to be able to put all in the same size? 3. I would like to know if my developer would be able to change some things on the pics on the Grid Layouts, like for example, add name, and age of the person – like if it was a calendar. 4. I saw that on the Grid Layout on the top appear “All, Logo, Photography Videos Web Design” and once I click on, for example Photography, It appears only the photograpies, Am I going to be able to do something like that on my website, but with my categories? 5. Is it possible to add photos from Instagram, the same way as Flickr? 6. It says that has SEO Base Built-In, but I´m still going to need a SEO plugin right? 7. My developer can add some functions to the theme? 8. Does this theme include Subscribe?
Thank you in advance
Hello!
Thanks for your interest in Avada!
If you want to hire a developer to create your site, you can still buy a regular license and let the developer use it on your server to create the site for you.
1) Yes you can use WordPress plugins with Avada. Most plugins, including nextgen gallery, play nicely with it.
2) Yes you can set the grid to any size you want between 1 – 6 columns and they will have the same width.
3) Yes in general almost everything can be changed. Some things will need advanced coding skills, why others are pretty easy, but in any case a professional can adjust features to suit your needs.
4) Yes this will work with your own categories.
5) We currently don’t have an instagram widget, like we have for flickr, but there are plugins out there, that will do that job.
6) You don’t have to use a SEO plugin, but of course that can help. A free plugin like Yoast SEO would be recommended.
7) Yes.
8 ) The theme includes 1/2 year of active support. An additional 6 months can be bought together with the theme, The purchase also includes free lifetime updates.
We hope that you decide to join the largest theme community out there
ThemeFusion Team
Thank you for replying so fast. I´m very satisfied with all answers. I just bought the theme.
We’re thankful to have you! Here is a helpful link to get you started that shows how to get support, and other important items:
https://theme-fusion.com/knowledgebase/quick-start/
Cheers! ThemeFusion
Thank you.
You are most welcome )
I have purchase & using this theme but I have receive a lot of spam contact form recently, May I know how to add Google Captcha into the contact form? Or there is other way to avoid the spam contact form?
Hi there
In Avada 4.0.3 you can enable/disable ReCaptcha by going to -> Theme Options >> Contact Form >> ReCaptcha – http://d.pr/i/322Z
If you require assistance please create a support ticket using the link below and our support team will gladly assist you
Click Here To Create An Account & Get Support
Thank you, MB
My version is on version 1.01 and there is no ReCaptcha section on my theme setting. I turn on the ThemeUpate Feature, however there is no update so far.
Hello!
Avada 1.01 is 4 years old and does not contain the reCaptch feature or the auto update. You would need to update your theme, currently we are on v4.0.3 so that is a huge jump.
You can download it from your downloads tab here: https://themeforest.net/downloads ... if you do not see Avada there then contact Envato here to ask why: https://help.market.envato.com/hc/en-us/requests/new
Currently your username does not have a purchase badge like this: http://d.pr/i/A0yk.
If you need furhter help, signup at our support site here and submit a new ticket.
Click Here To Create An Account & Get Avada Support
Thank you, we look forward to helping you!
We just purchase the theme & download your theme this year, i dont know why we are still using the 4years back version. However, i think we gonna create support ticket at your support. Hope its help.
Hmm ThemeForest only keeps one copy of the theme on file, and it’s always the latest theme version.
The theme name is always the same, it stays Avada.zip which is needed so you are not uploading 2 or 3 or 4, etc of different theme versions.
If you just downloaded it, then it will be the latest file. Install it and check theme options or theme section of WP admin to see the real version #.
Yes please do open a support ticket with your team and they will gladly help
why no menu is found in my website? I read documentation and everything is normal
Hi there
Please go to -> WP Dashboard >> Appearance >> Menus >> manage Locations and make sure the menu has been selected and applied correctly
If you require assistance please create a support ticket using the link below and our support team will gladly assist you
Click Here To Create An Account & Get Support
Thank you, MB
I did that but no menus appears
Hello @AbdallahSabri.
In that case we need to take a closer look at your website, please create a ticket with us with the complete details and we will gladly assist.
Click Here To Create An Account & Get Avada Support
Thanks
Ammar.
Approximate Avada 5.0 release date? Is it out to test yet?
Hello @Alsh84
We’re unsure of the exact date but we are getting close. However our top priority is to always ensure all is done properly and we thoroughly test it with our beta testing group of nearly 300 customers. It will be well worth the wait, the entire team and beta team are excited about it and loving it! Coming soon!
Thanks
Ammar
Hello ! I need to create a blog where the pictures with the title upon it take the whole screen right after the hero (Like the snapchat discover). I found this theme from another author that I like a lot http://matchthemes.com/demowp/mira/ . Can I do anything that looks like that through Avada ? The options showed on the blog part of the website are all the modifications available ? Thank you !
Hello @theandrewilliams
Yes, it is indeed possible with our blog grid layout and you can set the column spacing to no with excerpts set to zero. This will cause the gap between elements to be removed and the excerpts to be removed. You can checkout the default grid layout here : http://avada.theme-fusion.com/blog-grid-full-width/
We will be delighted for you to join the largest theme community out there.
Thanks
Ammar
I purchased it. I was able to remove the space between the columns as you said but how can I make it occupy the full screen on the sides ? Removing the background ?
I appreciate your help !
Andre
Hello Andre!
It sounds like you need to use the 100% width page template. See a description of it here: https://theme-fusion.com/avada-doc/pages/page-templates/
If you have further questions or need assistance with anything, signup at our support center and submit a new ticket. Our support team will gladly help!
Click Here To Create An Account & Get Avada Support
Thank you!
I purchased the theme!! I just wanted to come on here and let you know the reason I made the purchase was not only does the theme appear to be very capable and easy to use but the documents and videos I found that you provide show that you provide information to support your theme so I can only assume that the support provided once the theme is purchased is just as good as everything else is.
Thank you and I look forward to working with this theme!!
Hello @Miachae0424
We are glad to hear that you like our product and thank you so much for taking time out to praise our hardword and product, Our latest version 5.0 that is going to be release soon is going to blow your minds away as well. However if you have not already we will very much appreciate if you can please rate and review our product from the downloads tab
Thanks for choosing Avada.
Ammar
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Hi, I am having issues with my revolution slider showing. It states there is an update available for the slider but I can’t download/update it and the slider isn’t showing on my site.
EDIT: The slider is fixed. Someone it was disabled. I am however not receiving automatic updates when a new version is released. I noticed I was on 4.0.2 and 4.0.3 was released a few months ago.
Glad it’s fixed!
For auto updates, did you set it up on product registration tab? You can set it up there and it will work for 5,0 (as long as it shows green checkmark) but it uses normal WP update system, so under “Dashboard” menu it will show you if you have updates, it shows here: http://d.pr/i/19mkC
If that is not working you can submit a ticket here: http://theme-fusion.com/support-ticket/
Also to note, in 5.0 our new upcoming version, Envato uses a new API so registration has to change, but it’s much easier now with only one token key. We’ll have info for you in the update notes.
Thanks!
Prepurchase Question…
On occasion I need to do some light css coding, I have my limitations though. Is part of the support provide help with light css code snippets?
I use another theme now and to be honest the reason I have solely used them is because the support is so good. I saw Avada and I love the backend functionality, very easy and saves a lot of time.
I looked through a lot of the documents on here and love what I see so far as far as the support through videos and tutorials.
I did notice in the forums that there are a lot of unanswered questions so that worries me a little but the fact that you have a support ticket option is nice. I just mainly wanted to know if that support ticket option included light coding.
Within the support ticket area is it possible to search for previously asked questions and get the answers from there so I am not asking the same question many others have asked before?
Thank you for your time.
Hello!
We all need that sometimes While we cannot promise it, we do usually give it out, but it can’t be a regular thing, every now and then and as long as it’s minor and we are sure it won’t cause issues elsewhere, our team does usually provide it. But you’ll also be surprised how much Avada can do.
We take great pride in supporting our customers, and staying on top of the market
Which forum are you referring to where you saw unanswered questions? If it is the one here on Envato, we have no way of knowing when those come in as we are not tagged since Envato does not have a system setup for that, and in fact specifically ask that it not be used for theme support.
Each author has to perform support on their own site. The forums here are simply for ebuyers to ask “envato/themeforest” type questions, not for theme support from the author.
This is why each author provides support on their own site, because it’s better managed and we control it, we know exactly when someone asks a question via tickets
So all of our support is handled through our own support center here: http://theme-fusion.com/support/ And I assure you we answer each and every question that comes in.
We have a community forum for registered users to interact user to user.
We have online documentation, knowledgebase and video tutorials.
We have a community Facebook Group.
And best of all, we have a direct ticket system where you can ask your questions directly to our team of 20 experts who answer them pretty much around the clock
We also have a User Dashboard where yo can view your ticket history. Everything is searchable except for other tickets because they are private and often contain URLs/logi credentials, etc. So for example, docs, KB, community forum, FB group is searchable, the direct ticket system is not as it’s meant to be private one on one support. But we also make sure that commonly asked questions are covered in our docs, and each page in our support center (once logged in with an account )has a big search field right up top to easily type in keywords, quick example shot: http://d.pr/i/11ceY
Thanks, let us know if you have further questions!
The online documentation, knowledgebase and video tutorials looks good from what I have seen so far.
I do like the support ticket option if needed, I prefer to find the answers myself first and use support tickets as a last resort.
Thank you for the answers, I am going to look through the documents some more but so far everything looks really good!!
Thanks.
Hello @Michael0204
The forum was where we used to provide support earlier but now we have shifted to a better email based platform, that is for more customers security and rapid responses, however we decided not to close the forums so our customers can assist around each other if required but no official support will be provided there, its just for the community. It is always suggested to look for the answer in community forum and in our documentation articles however in any case if you do not find a way around we always welcome you to submit a ticket and our support team will gladly assist you
Thanks for choosing Avada.
Ammar.
First of all thanks for this awesome theme. I bought it because of its good reputation and wasn’t disappointed. But now I’m struggeling with WooCommerce Widget for Filtering by Average Ratings. It’s kind of a Styling Problem I guess. Somehow the Stars und the Rating Count isn’t shown right. I took a screenshot to show you what I mean …
Hi there
As the Themeforest comments section is for pre-sale questions and generalities only, please create a support ticket using the link below and our support team will gladly assist and guide you
I am not sure what widget you are using, but I do suggest that you create a support ticket and let our support team take a closer look at this for you. It may or may not be sone simple CSS that will resolve it
Click Here To Create An Account & Get Support
Thank you, MB
Okay Thanks!
You’re welcome
Can I change the default skin color of the orange skin & do a find and replace in the style shee of a child theme – or is there a way to do that? I want the orange skin – but a brighter orange. Many thanks!
Just to clarify: via Firebug – I see the assigned color for the Orange Skin is #E9A825. Can I just substitute that for my preferred color: #EF6700. Maybe I missed something – but I did a search in the style sheet for #E9A825—but didn’t find it. Thanks so much!
Hi there
As the Themeforest comments section is for pre-sale questions and generalities only, please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, MB
Hi,
Avada Theme 4.0 is total compatible with woocommerce 2.6.4? Thanks
Hi there
Absolutely, Avada 4.0.3 is 100% compatible with Woocommerce 2.6.4
We will be delighted for you to join the largest theme community out there
Thank you, MB
Does this template allow custom HTML to be posted anywhere on it? Will it be able to handle javascript and HTML for say a custom Shoutcast Player?
Hi there
Your certainly can add HTML to any page using the Fusion Builders Code Block element
We will be delighted for you to join the largest theme community out there
Thank you, MB
Hi, on the way to set some default values to the map shortcode i noticed, that the map shortcode does not have any default values like other shortcodes. ( Or am i looking at the wrong place for it? -> Avada -> Shortcodes Styling ? ) – The second thing is, i would like to have an overlay with a custom opacity on the shortcode – just like in the options for the contact-map-settings – in the default shortcode there is only a “solid” color overlay option, so it is not possible at the moment, right?
One more cool feature would be a “Subject” – Field for the email in the social links/icons, that would be appended to the mailto-string – what file do i have to edit to achieve that?
Hi there
As the Themeforest comments section is for pre-sale questions and generalities only, please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, MB
cuando instalo el tema, éste carga y al final sale un mensaje: are you sure to do this? Try again. por favor ayúdenme
Hello @Oscarauza.
This warning is related to WordPress actually and we have an article about this as well here : https://theme-fusion.com/knowledgebase/are-you-sure-you-want-to-do-this/
If you still have the issue, please create a support ticket and we will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks
Ammar
