28306 comments found.
Hi,
I’ve just done a clean install of WordPress and purchased your theme. When I try to activate it this message is shown: “you don’t have permission to access this page” I have installed the flatsome3.0.zip and the flatsome-child.zip.
Could some one tell me what’s happening?
[UPDATE] I have been able to activate the theme by going directly to the child them an activating it by putting the code in the box. I wasn’t able to do that by using the common way.
Thanks, Javier
Bad luck! I’m having the same problem: “you don’t have permissions to access this page”.... I’m going to reinstall all again.
Did you figure it out?
You only need to upload the flatsome3.0 zip file and run the Setup Wizard. The flatsome child theme will automatically be installed.
Hi there, not sure what you mean, but you can select various presets when you install the theme 
Hello UX Themes ! Nice new version ! I only have one question regarding the drop down menu : How can I decide whether I want a new column or not in menu when item menu has sub item ? Thank you very much !
Hi there, thank you
Sorry that’s not possible yet.
Where can i set the list view? I see its in the live version on themeforest, but i cannot find it in the theme, nor the documentation.
when will be ready custom fonts in Flatsome 3? i love that feature in flatxome 2.x
Next week 
Ecommerce Theme:
1) Is This SSL ready?
2-1) Can I have a single product parallax on the home page? 2-2) Can I have a single product on the home page and then also other products below it between 2 to 4 number of columns with categories as headings for each row? 2-3) I want to control the size of product images and column widths in 2-2) is this possible?
3-1) Have a built-in unlimited product options w pricing? e.g.
Main product = Laptop = 1500 usd Option = titanium = 100 usd Option = SSD drive = 200 usd Option = etc. Auto calc the Total =
3-2)Also when any option above is clicked, the photo of that option appears?
4) does each product page have built-in social share = pinterest, instagram, facebook, twitter? 5) built in payments that’s ready to for paypal , ccard transactions? OR i need to install plugins? 6-1) Do you have a built in newsletter sign up? 6-2) Do you collect the emails inside the wordpress dashboard? I don’t want to integrate with any 3rd party, I want to collect the emails inside the dashboard.
7-1) built-in review ratings? 7-2) allows ONLY verified buyers to review? 7-3) Can I control the rating fields: add, delete, edit fields?
8-1) pages load within 2 seconds or less? 8-2) require special hosting for your theme to be fast (less than 2 seconds loading) ?
9-1) full order management system: 9-2) customer can add notes to orders during checkout? 9-3) customer can add to their wishlist? 9-3-2) if a sale on any wishlist item(s), will I be able to click on “notify wishlists” and it will email all customers automatically? 9-3-3) I can notify via email all subscribers when there’s a “store-wide sale” or “discount” ? 9-4) inventory control: quantity decreases only after I click on submit “tracking number” or “shipped” with tracking number. 9-5) tracking number box field in admin dashboard is avail, and once submitted, it will email customer with their “order number” + “tracking no.” , and the order will be marked as “shipped”? 9-6) returns for defective and “other reasons” requests avail inside customer order dashboard?
Anybody else having issues with the fallback background not working on mobile with a homepage video?
Anybody?
We’ll have that fixed in next version 
Hello, How do I add the “count number” for each category like the old theme used to have? Now it only shows the count on the main category?
Thank you
HELLO????
Is this possible or do I need to go back to the old version????
Try add this to custom CSS:
.widget_product_categories ul span.count{ display: block!important }
Thank you I appreciate it but it put a hard return on it and put them all on their own line. How do I make it so it is right next to the category name? Thank you!!! 
I modified your CSS a little ”.widget_product_categories ul span.count{ display: inline-block!important }” and got it to finally be on the same line but now how do I justify it so its push over to the right like the main category and looks professional?
Thx again!
Can this be done? Thx
Hello???
Sorry, you need to do custom css development your self. It’s not a part of the support. Hope you understand 
Somehow version 3 breaks the site after removing version 2.9.
Real customer reviews from the last 24 hours!
We are working hard to provide our customers with the best theme on the market, and here are some of the fresh feedback we’ve got for Flatsome 3!
Real customer reviews from the weekend!
We are working hard to provide our customers with the best theme on the market, and here are some of the fresh feedback we’ve got for Flatsome 3!
I bought the theme and installed it first on an EMPTY domain in order to build the website, NOW i want to move the website to the ORIGINAL domain but I cant using WP clone. what’s wrong? explain to me how I ll do that pls.
Hi there, have you used WP Clone before? What cloning plugin are you using? We can’t help you with moving a WordPress site, since it’s not a part of the support package, but there is many guides online on how to move a WP site.
Hi, First, Thanks for your theme. Really cool.
I would like to know if it’s possible to have the relative product before the description of a product?
Thanks for your reply.
Gary.
Hi there, sorry that’s not possible without custom development 
why is support not answering me?
Hi there, really sorry for late reply. Did you get a ticket ID when you emailed support?
Yes, 33084
Hello, is there a way to change the color of the page link in the header navigation, when the customer is currently on that page?
Like when they are on the about us page, the ‘About us’ link in the main navigation menu is red because it is active
Thank you
Hi there, try add this to custom CSS: .header-nav .nav>li.active>a{color:red!important}
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H1 tags are used correctly on the product detail pages (product name), but category and subcategory pages do not use H1 tags at all? What is the logic behind that? Most industry SEO pros always recommend an H1 tag on pages like categories, subcategories, and products (which you already have done). How do we fix the issue of the category and subcategory pages not having H1 tags?
You can enable h1 tags in Theme Options > Shop > Category page 
Thank you for the quick reply, but I see no such control to enable on that page. There is only an empty content box for “shop header” at the top of the category admin page for your theme. Nothing else on that page has anything to do with tags, h1 or headers. What am I missing?
Do you have version 3.0 of the theme?
Hmmm. That could very well be the problem. We have 2.9.6
I have the envato toolkit installed, but I am unable to update to version 3.0 of the theme using it. It says the latest version is 2.9.6.
Take a look here on how to upgrade: http://uxthemes.helpscoutdocs.com/article/188-upgrade-to-flatsome-3-0 
Hi there, how can I increase the width of the main menu, drop down menus? I have approx 20 product categories (clothing designers) in a drop down menu which looks too long being a vertical drop down menu. Is it possible for the drop down menu to be widened such that the categories fill a rectangular drop down?
Having an issue with icons not displaying (social & menu) on aleciashepherd.com. I’m using the supplied child theme, so wondering if there’s a desync in the CSS somehow.
Upon comparing the site with your demo, it looks like it’s not finding the “network resource” fl-icons, and replacing it with a “local file” Arial. Any suggestion on how to fix this?
Seems to be working here now. Did you fix it? 
Yes. Turns out a plugin (Twitch Status) was using the EXACT same CSS labels/calls for its icons: “[class^=”icon-”]::before, [class*=” icon-”]::before {”. Somehow something with the way this string works overrides the !important inserted by Flatsome and causes a conflict. I will be working to find a solution.
https://wordpress.org/plugins/twitch-status/ for reference. /font/fontello/css/fontello.cssHas the new version been pulled? If i download i get 2.9.6 and not the new one.
Try download the main zip file
The V3 zip file should be inside the Theme files folder.
OK thanks
Hey Guys. Is it possible to display the simple slider navigation-arrows on mobile devices?
We could make an option for that in the future 
. Would make sense in some user cases. I think it may be an advantage if the user immediately has the chance to identifiy by the navigation arrows that there’s more gallery content available. . The only indicator so far are the bullets below the items. and they are pretty small… and you need to scroll down to them on small screens.
anyway. it’s still a neat theme..
Yeah, totally agree. There should be some indicator that you can scroll. It’s often enough with bullets, but we could make an option with arrows also.
*thumbs up