39363 comments found.
Could you please reply my ticket 114587
Hey @150!
All tickets are responded to in the order that they are received. I can see that your ticket has since been replied to by a member of our team. Can you please follow up with the assigned support member by replying to the email you received?
Thanks!
Ryan
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Hello again, i would like to know how can i remove in the url of a search result : www.domain.com/?s=xxx&lang=en the &lang=en Thanks a lot
Hey @astral667!
Hmm, this parameter isn’t added by Avada itself, it’s most likely coming from your multilingual plugin (WPML/Polylang). Do you have your site translated into multiple languages?
We will need to take a closer look at this for you. Can you please head on over to our support center to submit a ticket? A member of our team will be assigned and respond as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks!
Ryan
Hi,
I don´t have multilingual plugin. And unfortunately my support license has expired 
Well, thanks anyway!
Best regards
Hi there
Unfortunately to assist you we would need to take a closer look at your installation. Please do note that paid support was introduced by Envato and not by theme authors.
For more info on renewing/extending support please see this help file -> http://bit.ly/1RIS2nj
Click Here To Create An Account & Get Support
Thank you, MB
Hi there, I have a site that is running Avada 3.4.3 and we are having troubles with it. My question is, can I safely upgrade to 4.0 without breaking the site?
Hello!
If you are on WP 4.6+ you do need to be on Avada 4.0+, which is probably the issues you see, jQuery was updated in WP so had to be updated in themes and plugins also. As long as the update process is followed you should be fine: http://theme-fusion.com/avada-doc/install-update/important-update-information/
This also depends on how you built your site, for example did you customize code by making a child theme, or just just use our built in options?
Either way, If you have further questions or need assistance with anything, signup at our support center and submit a new ticket. Our support team will gladly help! 
Click Here To Create An Account & Get Avada Support
Thank you!
I added an image size in the functions.php and it correctly works for the standard image size but the retina comes across looking all skewed and not cropped appropriately. How do I fix this asap? Thanks.
http://verb.world/wp-content/uploads/2016/05/IMG_8237-767x400.jpg Correct ^VS
http://verb.world/wp-content/uploads/2016/05/IMG_8237-767x400@2x.jpg Skewed ^add_image_size(‘blog_image’, 767, 400, true );
Hello!
This would depend on your retina script you are using. To help further, please signup at our support center and submit a new ticket. Our support team will gladly help!
Click Here To Create An Account & Get Avada Support
Thank you!
Hi there! Is backend translated for Spanish? If is not Can i translate this with poedit?
Hi there
Absolutely you can do that, please see this help file that explains it all in detail -> http://bit.ly/1IL657F
We will be delighted for you to join the largest theme community out there
Thank you, MB
So this mean its NOT translated yet to Spanish… I dont wont to buy WPML plugin i juts need to know is i can translate theme with Poedit
Hey @anseme!
You can translate Avada’s backend strings using a .po file, you don’t need to use WPML. Our translation files are curated by the community, so while some of the languages have been fully translated, there are some that are only partially translated. You can find the .po files in this GitHub repository:
https://github.com/Theme-Fusion/Localization-l10n
Our documentation covers both the .po method of translation as well as the WPML/Polylang method.
https://theme-fusion.com/avada-doc/translations/
Thanks!
Ryan
Hi Avada,
Having a problem with title text being cut off at top and bottom when viewed on tablets or phones:
Is there something i need to change in the Typography settings?
Thanks, Paul
Hi there
Because the Themeforest comments section is only meant for pre-sale questions and generalities, please create a support ticket using the link below and our support team will gladly assist and guide you
If you are using a Fusion Slider check the sliders typography sensitivity settings -> http://d.pr/i/c8ee
Click Here To Create An Account & Get Support
Thank you, MB
Hi,
I’m having problems with another major theme that can’t seem to do basic stuff, so I ask you can your theme do the following:
http://imgur.com/a/Do9geIn the image is the basic layout I want for pages, with a transparent background. The first 2 nested rows must always be centered on the screen and the footer must always be at the bottom of the screen, with no overflow – it must all fit on the viewport. (I don’t have a lot of content).
The header and footer areas must be transparent.
If possible, also transparent page transitions, ie. when clicking another page it fades into the next page, without some jarring solid colour being the transition colour – I don’t want ANY colour in the page transition. Because my background needs to remain constant.
Is this possible with your theme?
Also, the page content must not go behind the navigation area because it is transparent, as is the case with this other theme.
Hi there
Thank you for the screenshot, going by that screenshot and as you explain its here, you can certainly achieve that with Avada. There is only one thing to note though, Nested Columns will only be available in Avada 5.0 which is going to be released very soon.
For Avada you can set a transparent header as per this demo example -> http://bit.ly/2dgVpIV
A transparent footer would require customization to achieve, dependent on exactly how the footer needs to be laid out.
Transparent page transitions as you explain it, is something called AJAX that allows a page to be served without the browser actually needing to refresh the page. Unfortunately Avada does not make use of AJAX to serve pages and posts to the browser
We will be delighted for you to join the largest theme community out there
Thank you, MB
DEMO Suggestion…. I get alot of clients who want Coaching websites. The kind where the person is the brand? That big slider then the ebook signup, etc. ... Something like that would be nice, it’s very popular. Just a suggestion. Thanks!!
Hi there
Thank you for the feedback and the suggestion. Please email this suggestion to support@theme-fusion.com and title the email -> ‘Demo Suggestion’
If you have any further questions please create a support ticket using the link below and our support team will gladly assist you
Click Here To Create An Account & Get Support
Thank you, MB
Sent! Thanks!
Welcome
Hello,
I just insalled WMPL to my website and added the language selector in the secondary header area.
Now the whole secondary header is way bigger, than it used to be before the installation of wpml.
1. So with which code ( in custom css) can I edit the height of the secondary header? In order to make it smaller?
2. To flags stick to the very top of the page, and that does not look very nice. Can you tell me with which code I can adjust the height of the flags? Or add a little padding, so they are displayed at the same height than the infos on the left side of the secondary header?
Thank you very much in advance :))
Hi there
Because the Themeforest comments section is only meant for pre-sale questions and generalities, please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, MB
I open a ticket cause pages goes fine but when i click in a portfolio section it redirects to https and not to http
Hello!
I just checked to make sure we received your ticket and we have, our staff will reply in the order it was received.
It sounds like a premalink issue, all I could suggest at this point is to go to settings > permalinks and click “save changes” button.
If that does not help, please wait for our staff to reply.
Thanks!
Thanks i will wait for support because it also log me off from wordpress redirecting to https, very strange thing i have only yottie plugin unistalled it but same problem.
Hi there
I have checked our support system and see that your support ticket has since been resolved and closed out, several hours back.
If you have any further questions please create a support ticket using the link below and our support team will gladly assist you
Click Here To Create An Account & Get Support
Thank you, MB
Hi, where to put Google remarketing code?
Hi there
Please create a support ticket using the link below and our support team will gladly assist and guide you with this
Click Here To Create An Account & Get Support
Thank you, MB
Hey @lena!
As this comments section is intended for pre-sale questions only, can you please head on over to our support center to submit a ticket? A member of our team will be assigned and respond as soon as possible.
Click Here To Create An Account & Get Support
Thanks!
Ryan
ok, tnx
No problem
Did you stop making demos. Its been many months now.
Hi there
Not at all, we have a significant number currently being designed and worked on and will be releasing a few when Avada 5.0 is released which is coming very soon!
If you have any further questions please create a support ticket using the link below and our support team will gladly assist you
Click Here To Create An Account & Get Support
Thank you, MB
duplicate
Hello, I am using “Page/Post Content Shortcode” to display post content on the page. I afraid your theme will not compatible with this shortcode. I also have 2 shortcodes. One for display the post title by ID and other for display the excerpt.
Hey @ar_yi703!
Unfortunately we’re not able to provide any assurances that third party plugins and custom shortcodes will work with Avada out of the box. We test Avada with some of the more popular plugins, a list which can be found on the right hand side of this page. Any plugin not on that list has not been officially tested by our team, so we can’t offer any guarantees, sorry!
Having said that, we keep Avada as close to WordPress coding standards as possible, so it should work with most well-coded plugins with no issues.
Thanks!
Ryan
duplicate
I’ve installed the theme for a friend who bought it. but theres a problem installing the fusion core plugin. I always get the same error message:
Entpacken des Pakets… (unpacking)
Das Paket konnte nicht installiert werden. (package could not be installed)
PCLZIP_ERR_BAD_FORMAT (-10) : Invalid archive structure
Plugin not activated. A higher version of Fusion Core is needed for this theme. Please update the plugin.
TGMPA v2.5.1 Return to Required Plugins Installer
do you have any ideas how to solve this? can I download the fusion core manually to install it via ftp?
thank you in advance markus
Hey Markus,
It sounds like ZipArchive might not be enabled on the server. I would get in touch with your web host and ask them to check your PHP configuration and ensure that ZipArchive is in fact enabled on your account.
Please note that we can only provide support to verified Avada customers. As you’re working with a friend’s product, if you require any assistance with using Avada, you will need to retrieve your friend’s purchase code and head on over to our support center to submit a ticket:
Click Here To Create An Account & Get Support
Alternatively, your friend may wish to submit tickets on your behalf via the same link.
Thanks!
Ryan
duplicate
Hello, I’m looking to create a Membership Course website, possibly integrating with MemberPress or Memberium and LearnDash. Do you have or know of any customers using your themes that have created a membership type or class based layout with your theme?
duplicate
Hi there
Yes certainly, we have many customers that use a choice of membership plugins with Avada. We also have some articles, about membership plugins and Avada, that you can take a look at:
Membership plugins -> http://bit.ly/1PNJSbH
MemberMouse -> http://bit.ly/1UmgGMt
We will be delighted for you to join the largest theme community out there
Thank you, MB
Impressed with your website. Can you give a link of a demo with video background. Just wanted to make sure before purchasing
Hi there
Yes certainly, please take a look at this demo page -> http://bit.ly/2cVJ3Wa – that slider video example uses a video, which (video) in turn can be added to a container and set as a background video
We will be delighted for you to join the largest theme community out there
Thank you, MB
I love the theme, has a bit of a learning curve with so many options to choose from. The only things I had major problems with were the single page parallax, I could not get the pages to scroll smoothly and also the Fusion and Revolution Sliders are a bit of a pain, but I’m sure it is something I am doing or not doing. Anyways, great work can’t wait for version 5.0
Hey @matador!
I’m glad to hear you’re enjoying using Avada, we have some really nice features lined up for the upcoming release of Avada 5.0.
If you have any questions about your parallax page or using Revolution Slider, please do head on over to our support center to submit a ticket. A member of our team will be assigned and respond as soon as possible.
Click Here To Create An Account & Get Support
Thanks!
Ryan
This theme with its framework is powerful, I have more than a year that I’m using it, but I think it has a weak point, is the loading speed… It is some slow in admin like so the frontend… It is not the fastest frameworks. Hopefully improve performance in next versions. Greetings!
Hey @spartacus_gdl!
While speed is something that we’ve paid special attention to in the upcoming release Avada 5.0, we’re not aware of any significant speed issues with Avada 4.0.3.
The speed of your site is majority affected by the content on your pages, as well as the server that you’re hosted on. Avada itself is not particularly heavy, especially on the front end. If you are experiencing some speed issues, please do head on over to our support center to submit a ticket so that we can take a look at it for you.
Click Here To Create An Account & Get Support
Thanks!
Ryan
