218 comments found.
Hi Im thinking of purchasing Aqua theme. I need people to be able to book a session by the hour rather than just morning/afternoon/evening. Is this available and will it not permit the booking if its already been booked? Preferably I would like to show slots on maybe a calendar and allow people to select the hour they want. Thanks very much.
Hi,
Thank you for interesting. Our theme integrated booking form and custom it.
You can use default demo and another booking plugin. Regards, JWSThemes Team
ok thanks, also just noted your basic homepage slider text/button is not responsive on mobile. Is this rectified in demo?
Hi,
All homepage is responsive on mobile. Regards, JWSThemes Team
The text (a good reminder…) in the slider is smaller? See image. Is this fixed to display the correct size on mobile?
Hi there,
The text in slider is properly displaying. If you want it to be auto-responsive, you can set it on Revolution Slider Settings. There is an option to do that.
Thanks!
Hi, I recently updated theme and mobile menu is not working on my samsung phone. ro-hamburger is not clickable.
website address is
http://silhouettebodyreprogramme.com.auwhen i check the site on developer view on normal desktop it looks like it is working but it is not.
My support has expired however I think this is something to do with theme. so if you can help resolve this issue that would be great. Thanks.
Hi,
Thank you for contacting. Our theme updated 6 new page. V2.0.0 Jan 23, 2017- Updated 06 Homepage: 02 Yoga Homepage, 02 Fitness Homepage, 02 Spa Homepage.
- Updated Redux Famework.
- Updated file language.
- Fixed small CSS.
- Updated sample.xml file.
- Notice: This version has been updated 6 new homepages and made few changes of CSS. If you have installed and customed CSS in your theme so far, please, skip this version. This version for the first installation and using. Please, open the ticket to our support center. https://jwsthemes.ticksy.com/ We will assist you.
hi being mobile menu button not working after update is something to do with theme update. can you have a look into this? thanks.
Hi,
Please, open the ticket to our support center. Notice: This version has been updated 6 new homepages and made few changes of CSS. If you have installed and customed CSS in your theme so far, please, skip this version. This version for the first installation and using. Please, open the ticket to our support center. https://jwsthemes.ticksy.com/ We will assist you.
Regards,
hi do i have to pay to extend support whenever there is error on new version of your theme?
Yes, if your support has expired but you still need our assistance, please pay to extend it.
Kind Regards,
I would like to change the drop-down options on the booking form (spa, yoga, massage) but so far have been unable to find anywhere to do it in the backend settings. This will be essential for my client so it would be great if it is something she can do easily in Wordpress.
Please can you advise what screen I should be looking at?
Hi,
Thank you for contacting. You can change 3 fields via FTP: aqua\framework\shortcodes\booking\booking.php http://prntscr.com/dyb5hk
You can use form demo or create new plugin if you need to add many fields.
Regards, JWSThemes Team
hi, I have problem with editing bookin form. I try to submit a ticket but that dont work.
Hello there,
Thank you for contacting us! We have got your ticket already. Please wait a while for response from ticksy system.
Kind Regards,
Support Team
Hi, how can I change the Date and Time setting at the “Single Post Comments”? I run my site in German and the Date is set in english. When a client leaves a comment it is tagged with 10. Dezember 2016 at 20:26 (for example). How can I change the “at” to “um” or just lose the time? Thanks for your answer.
Hi Joel,
Thank you for contacting us. When you edit a post, it will show Schedule status and no publish. However, you can publish via Schedule a Post plugin.
You can use Translation Plugins for Your WordPress Site. Please, open the ticket to our support center: https://jwsthemes.ticksy.com/. Our support team will assist you.
Regards, JWSThemes team
I opened a ticket in the support forum to solve a problem with the contact form and I have still not had response. Ticket: #2080
Sorry, Ticket: “Problems with the contact form”
Thank you for contacting us. This is a requirement custom http://prntscr.com/dgvd2f . We are support team. http://jwsuperthemes.com/support-policy/ .Our support covers getting setup, trouble using any features, and any bug fixes that may arise. If you need help with customizations of your theme then you should enlist the help of a developer.
Contact them for an error that has the theme, not to customize it. The first messages I said that at the moment of placing the contact form was cut, and I want to fill the entire width of the page in this way: http://imgur.com/fjdJsQx but to put this contact form is short and does not fill the entire width of the page. http://imgur.com/CvhRQcA
Already be solved the problem, thanks.
Hi,
It isn’t a bug. You can style contact form 7. If you want to fill the entire width of the page in this way: http://imgur.com/fjdJsQx You can style contact form 7. I have just checked your contact form and style for you (small custom CSS). Added CSS into Theme Option > Custom CSS : http://prntscr.com/dgvy56
Regards, JWSThemes Team
Okay, thanks. 
Hey,
The theme looks great, a few pre-purchase questions:
1. I was wondering if you can only allow registered members to purchase from your store. Does the theme allow for registration and making sure that a person has to be registered (be logged in) before they can buy? 2. With the registration/ when they sign up, I want them to be able to upload their ID in addition to filling out Name, Address etc. Is it possible to do it with this theme? 3. On the checkout confirmation page, will there be a dynamic order/invoice number? I want to receive Interac e-transfer (direct bank transfer in Woocommerce) and would like to give them us an order number so they can reference it when emailing the funds. I am sure there is just want to confirm.
Thanks a lot!
Best Regards,
Hi,
Thank you for interesting. 1, User must register before buy. 2,3 Our theme uses WooCommerce Plugin. So, many great features from that plugin.
Regards, JWSThemes Team
I get an error when trying to update the Visual Composer plugin. I try to add mye Enovato username and API key, and it says that I dont have a valid key. Please advice.
Hi,
Thank you for buying. Please, open the ticket to our support center. Our support will assist you.
About Visual Composer, You do not need active or take care about that message active. You can update Visual Composer with the license code. BUT, buying a theme which is bundled with Visual Composer(like our themes) does not mean that you also buying a license for a Visual Composer. The Visual Composer come bundled with the theme files and you don’t have to buy or register it. We provide updates on a regular basis after we test the plugin for theme compatibility we include it in the latest theme version, you can find it in /plugins folder.
http://prntscr.com/ak4jhkSo you just don’t have a license key and can’t get automatic updates. You can purchased on there : http://codecanyon.net
To update our plugin include on our theme. Please delete current version then click re-install on top message about plugin requires. Thanks and let me know if you need another assistants!
Hi! I would like to know how I can modify the margins of the page content on mobile view. Right now all the text is going from edge to edge of the screen. Thank you!
Hi,
We want our menu to be sticky but when we use that option in the theme options it isn’t doing anything?
could you please tell us how to fix this
thanks in advance
Please, update aqua version 1.4.5 . enable Less Design Option . then Enable Sticky Menu. Could you please open ticket to our support center or forum. We will check and assist you.
Regards, JWSThemes team
I tried change the hover colors for the main menu and it remains green, how can I change this? Also font color doesn’t change….
Hi,
Please, enable LESS Design Option before changing in Theme Option Panel. Please, submit ticket if you have trouble.
Regards, JWSThemes Team
I did enable it and its still the same! I tried just about everything in the theme options and to no avail its still the same. Also opened an account to submit a ticket just awaiting email confirmation.
Hi,
Please, submit the ticket to our support center. We will check and assist you.
Regards, JWSThemes Team
Still waiting for your response, I have problems with the display of the site in the version of the mobile and from makes 3 days that les wrote not have given solution to my problem, or read my messages.
Hi,
Sorry for delay. Please, follow your ticket. Let us check and back soon.
Regards, JWSTheme Team
Asked for help in the support forum and have not received a response. Topic: “Problem with display of the page in the mobile version” hope to have a response on your part since I need to solve this problem as soon as possible.
Thank you for contacting. Please, follow your topic. our support team will check and assist you.
I have the same problem even I have not been able to solve it, I hope they can help me soon.
hi,
Please help me to install the sample data I can not import sample data. Clicking on import shows “Please Waiting” and it stays like that forever.
Thanks
Hello there,
Thank you so much for purchasing our theme!
We will help you to install the theme to make your site look like exactly as our demo. Please post a topic in our Forum http://jwsuperthemes.com/forums
Kind Regards,
Support Team
Hi, the shop doesn’t show the prices
Hi,
Our shop page shows price : http://aqua.jwsuperthemes.com/?page_id=4739
If you have some trouble with demo or import data. Please. open topic to our forum : jwsuperthemes.com . Our supporter will assist you.
Regards, JWSThemes team
I’ve sent you a ticket by the support link on this page https://jwsthemes.ticksy.com/ticket/941988/
Hi,
Our support team will check and assist soon. Nice day.
Reagrds, JWSThemes Team
i’ve answer you on ticket
Now do not work the product description
Hi,
Please, follow your ticket. We will check and guide to you.
Ok i wait your news otherwise we can’t start to sell our products
Hi, I write because I have a question, I would like to know how to align all the tabs at the top of the menu, and the spacing is the same for each.
Hello there,
Thank you so much for purchasing Aqua
After having purchased the theme, you could open a ticket to get our assistance. On ticket system, The support team holds responsible for installing demo data, fixing bugs and some customization.
Thanks again!
Hi,
Please, increase max_time_execute to 120 . Then click demo one click again.
Could you please open the ticket to our support center https://jwsthemes.ticksy.com/? We will check and assist you.
Best regards,
hi,
I cannot install the plugins “revolution slider”, so i both submit a ticket and email to jwsthemes@gmail.com Look forward for support.
Thanks.
Hi,
We got your ticket. Please, try reinstall again. Let us know if it works.
hi,
the plugins are ok now, as i mentioned in ticket https://jwsthemes.ticksy.com/ticket/915479/ Please help me to install the sample dataThanks
Hi,
We will offer free install server demo data for you. Please be aware that we try our best to monitor the forums around the clock, but because of a large amount of support inquiries that we have to deal with on a daily basis, please allow within 24 hours to receive an answer to your ticket.
Best regards, JWSThemes Team
your template is bugged to hell and i cant upload the sample data, all i get a forever spinning wheel. I tried to upload it via wordpress importer and the other plugin, but after importing the options.json file, all the pages turn white and do not load at all.
Hi,
Please, open a ticket to our support center. https://jwsthemes.ticksy.com/ We will check and assist you. option.json – this file update theme option config. We offer free install demo data . Importing is easy with One Click Demo data and manual import and same 100% live site. No worry, open a ticket. We are waiting for you.
Best regards,
its telling me that my purchase code is invalid
Hello there,
Sorry for that! I don’t know what goes wrong with the ticket system today. Temporarily, we will support you by email. Here you go jwsthemes@gmail.com
Thanks!
greetings! excellent template! does it come with child theme?
yes, it comes with child theme. thank you ^^
Greetings, I”ve downloaded and uploaded the theme (both parent and child theme) however when I activate it there is only the font, no images and it looks jumbled like HTML. I did download the WP theme. I’ve deleted, downloaded and uploaded the theme three times and the same result. Please advise. Thank you!
Hi,
Please, use import one click demo data. Document : http://docs.jwsuperthemes.com/aqua/ Video tutoial : https://www.youtube.com/channel/UCC6BVgdqs5XqxFVtf6biB0A/playlists Please, open a private ticket to our support center. https://jwsthemes.ticksy.com/ We offer free service for setup demo data. Have a good day.
