Hi,

First of all thanks for purchasing porto theme.

There is no need to activate or purchase the new license for both plugins. Visual Composer and Revolution Slider are already included in the theme package and already purchased the license by Smartwave. This activation message for those who want to update the plugin directly from their website. In our case, you can receive the updated plugin always with the theme update release.

So no need to activate the plugins, just ignore the message and feel free to use it.

Thanks
Have a nice day

Thank you guys i will look into that:) Great theme!

Most Welcome

Thanks for liking the theme.
Have a great day

Hi,

If you are using the contact forms and newsletter widget in the footer then you can change the color of the footer section from the Appearance >> Theme Options >> Footer

OR

If you are using the VC element in the page to show the contact forms then you can find the color option in the VC element in design options.

If you are not satisfied with my answer then please send me the more details about your issue with screenshots then I will give you proper solution and options.

Thanks
Have a nice day

To use premium templates you will need license key and we can not provide you that. You can use demo sliders which are bundled with the theme. Please go to theme package folder and check “Revolution Sliders Demo” folder. Thanks

oh ok. i understand. thanks.

Welcome

Hi,

No, sorry to say that there is no option to link the featured image to the post after disabled the lightbox feature and deactivate the plugin.

Thanks

Thanks for your interest, we’re planning in 2 weeks.

Hi,

Can you please contact us through your theme purchased account so we are able to give you support about the theme related issues and theme options. We will give our dedicated support only after the purchase of the theme. Please purchase the theme first then contact us.

If this is the pre-sale question then it’s very easy to change all the footer details you are talking about from the Options are available in theme options and widgets area.

Thanks

Hi,

Sorry, I did not understand your point. Are you talking about the cross and upsell products?
https://docs.woocommerce.com/document/related-products-up-sells-and-cross-sells/

Thanks

No, looks like none of these categories that described in this link is not what I mean. And I mean the following. When some user buys for example “product 1” and “product 2” in one order, and next time the other user watching on the page with “product 1” he sees at the bottom of the page “product 2”, because another user bought it in the past with “product 1”. So at this block there are some products that was bought with our product most frequently.

You can see this on amazon.com for example https://i.snag.gy/PnGJzk.jpg

Hi,

Yes, you can use the plugin for that purpose in our theme. Please check the following plugins:
https://wordpress.org/plugins/woocommerce-frequently-bought-together/screenshots/
https://wordpress.org/plugins/yith-woocommerce-frequently-bought-together/screenshots/
https://yithemes.com/themes/plugins/yith-woocommerce-frequently-bought-together/

I hope now you can achieve your goal

Thanks

Have a nice day

Hi,

First of all thanks for showing interest in Porto Theme.

Actually, both the theme are totally different to each other. One of the Porto themes is for the WordPress platform and the other is the Magento version. Both themes are developed on different platforms. It’s up to you which one you are using for your website and up to your project requirements. You can read the difference between WP and Magento here:
https://www.cminds.com/wordpress-vs-magento-which-is-better-for-your-new-online-store/
https://www.demacmedia.com/magento-commerce/working-with-magento-vs-wordpress-for-ecommerce/

I think after reading the above articles you will able to take the decision which one is best for you.

Thanks

Hi,

Please go to Appearance >> Widgets >> Edit the Footer Bottom Widget. You can find the Follow us Widget in it and you can add or delete the link of social share sites.
http://prntscr.com/cpzbxs

Thanks

Great! Thanks

You most welcome.

Have a great day:-)

Hi,

Please go to appearance >> Menus,You can use this option as shown in the image to open link in new tab http://prnt.sc/cpawky Thanks

Okey I did and you can see on html console but it doesnt work. Did you try ?

Yes, this option is working fine. Can you please contact us through our support system so we will check the issue in your site easily and solve it for you.

Thanks

Hi,

You can use Standard package from here https://www.bluehost.com/vps. for more you can talk and take help from the support of bluehost and let them know about your business requirements so they can suggest you accordingly. Thanks

Hi,

First of all thanks for purchasing Porto theme.

I think there is an issue of server settings. Your server settings did not meet with the optimal server requirements of the theme. Optimal Server Requirements:

Server Type: Linux with cPanel ( Bluehost hosting Recommended )
PHP version = 5.6 or greater
Apache = 2.2 or greater
MySQL = 5.5 or greater
PHP Memory Limit = 256mb
PHP max_execution_time = 100 seconds
mod_rewrite Apache module = Enabled

If you are installing through WordPress Theme section, make sure your PHP Upload File Size limit is 64MB, since the theme .zip file is around 64MB

Please make sure all above settings are correct on your server, before complaining about theme issues. You can contact your web hosting company.

If you still have any issues please contact us via our Support System here: http://smartwavethemes.net/support

Thank you for your co-operation.

Hi,

Yes, our theme is fully compatible with php7 version.

Thanks

Hi,

As I have checked we have solved and provided support to you for all the issues and questions you have asked for. Those all were settings and options in the Porto theme. However, Envato handles all the payments, the distributions and refund requests. They are the only one who can issue a refund. You would need to contact them at their support center. Here is a link to the refund policy: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund- Thanks

Hi,

This is not the widget. This is the sidebar menu you have assigned to your pages. Please go to Appearance >> Menus >> Select the sidebar menu and deselect it from the sidebar menu from the menu options. Then this will auto removed from your pages.
http://prntscr.com/cotbrd

Thanks

I dont even have a menu available as I have already deleted them! However it is still showing on the front end of my store.

https://gyazo.com/504a24b4699fb1a8e57af69611a35942

Your issue has been solved and already sent the reply to your ticket.

Check your ticket status & Reply from this link: https://smartwave.freshdesk.com/helpdesk/tickets/8736

Thanks

Hi,

Yes, our theme is fully compatible with all the servers and hosting.

Thanks

Hi,

Porto 3.1 is fully compatible with WooCommerce Multilingual / WPML Currency Switcher. We have not yet received any complaint about this issue anywhere. If you have any issue with that then please give us more detail about the issue you are facing with screenshots. So we will check it and also please give us URL of your site with admin details so we will check your issue in your site and solve it for you.

And also Could you please purchase support extension to get further support?

Thanks

Hello SW-support,

Thank you for your quick reply, much appreciated.

At the moment I don’t intend to pay $41 for support, as it is not really needed. I merely wanted to point out this glitch to you, with details to help you solve it.

Currently I solved the problem with inserting some custom code into the named layout.php and it works fine until a fix for this comes. (If anyone is interested, write me.)

> We have not yet received any complaint about this issue anywhere

Well, now you have. Though not a complaint, rather a flag.

I’m sure you are putting lot of effort into your theme, it is visible on the quality and the abundance of settings, as well as on your 5-star rating. However, this currency switcher glitch is there.

As I stated, in the layout.php (Porto 3.1) file there are lot of checks for the WCML_Multy_Currency_Support class. I have checked the files of WooCommerce Multilingual, and there is no trace of this class. Also I searched through the WPML forums and found this reply, which seems to confirm, that is has been removed: https://wpml.org/forums/topic/latest-woocommerce-multilingual-disabled-my-currency-switcher-speed-issues/#post-909972

At the moment I don’t need support for this, however, if you would like to, you can check on my dev site. I’m happy to give you login if there is a way to do that privately.

Cheers and keep up the good work, Andras

Hi,

Thanks for the suggestion, all ideas and for appreciation and liking the theme.

Yes, you can share us your site login details on our support system (it’s always private) and it’s would be great if you also share the solution with us.

Thanks

Hi,

You can add the login menu from the Appearance >> Menus >> Top Navigation menu and add the login menu in it by using the my account page.

If you are not able to do that then please contact us through our support system so we will solve it for you.

Thanks

Hi!

My goal is to have two currencies for products: usd and national one. I want to set price for products in usd, set exchange rate for my currency and price in national currency should be calculated according to exchange rate. On frontend the price should be displayed in national currency. So the workflow is: input-> price in usd->calculating->price in national currency. How can I achieve this?

So far I’ve installed WooCommerce Currency Switcher plugin and set two currencies, but at the moment there is no workflow like I discribed, because I have to input currency as a national currency.

PLEASE MAKE SURE YOU UNDERSTOOD MY QUESTION

Thanks

Hi,

Please read the article below, I hope it will help you a lot:
https://docs.woocommerce.com/document/shop-currency/
https://docs.woocommerce.com/document/currency-converter-widget-2/

OR

You can use this plugin to achieve your goal:
https://wordpress.org/plugins/woocommerce-product-price-based-on-countries/

Thanks

Hi,

Please go to Woocommerce >> Settings >> Accounts >> Enable the registration form on the My account page.

Thanks

Hi,

Can you please contact us through our support system so we will check this issue more deeply with more details. I think it’s the plugin conflict issue. You have installed any extra plugin.

Thanks