388 comments found.
Hi, we’re thinking of buying your theme, but reading through the comments a few refer to problems importing the demos have you fixed this in the recent update?
Hi WhitestoneInt,
The importing process is already fixed after our customers complain about it. Now, the time of importing is only within 1 minute.
Thanks,
ThemeMove
I hope I am able to ask pre sales question here? Do the images come with demo data? I ask this question because I have had themes that do not.
Hi desertfighter,
According to the market’s rule, all the images are just for preview purpose only. However, we can help you to find the images
Best Regards, ThemeMove
thank you
You are welcome!
I was thinking about buying the theme and I saw a comment regarding out of date vc and others. I have had some bad luck with themes that I ended up dumping and rebuilding sites. How often do you stay on top of updates? I just started with wordpress around 4 years ago. I think this Heli theme is pretty creative and looks great, you have done a nice job of putting a sensible theme together. My sites seemed pretty progressive about three years ago, but I am taking advantage of themes that are creative and leave room for actually placing content in them. I recently just started using demo content for the creative value. Just recently started seeing more themes like yours that are not just run of the mill look. I know Visual composer is a pain to keep up on, but it is a must for me. I like unyson also, but have had more experience with Visual composer.
Hi desertfighter,
We are an Elite Author in this market and we are not just a team, we are a creative company. So, there is no chance to end up our business like not updating VC and other plugins. Anytime the VC and plugins have the updated version, we’ll try to update it within 1-2 days. And we also have a team of supporting, they are friendly and enthusiastic to help customer to solve any issue. Moreover, we also provide customization service. If you like that, you can send us a direct message to thememovedotcom@gmail.com
Thanks & Best Regards, ThemeMove
Any idea when the next theme update will come? There are a number of plugins that came with the theme like visual composer that are way out of date.
Hi blackjedi,
We are testing the new version of these plugins and next week we will release the update version of Heli.
Thanks & best Regards, ThemeMove
Hi! Love your theme. I just have one problem: youtube videos in parallax sections doesn’t auto play or can be started via the play button on mobile devices. Is there any solution?
Hi raketenwerk,
Thanks for reaching out. For the fast support, please open a support ticket at http://support.thememove.com and our developer will reply within 2-3 working days.
Best Regards, ThemeMove
Hello,
I can’t access my wp-admin after upload website on the server because of this error “Sorry, you are not allowed to access this page.”
Hi mdwahab,
Please open a support ticket at http://support.thememove.com and our developer will help you to fix the issue.
Thanks & Best Regards, ThemeMove
I just buyed this template. I want import demo, but it’s impossible. The loading bar don’t advance. It’s possible to download the demo and upload manually by ftp? Best regards
Hi frankma,
Thanks for your comment. In this case, you should ask our developer for his help by submitting a support ticket at http://support.thememove.com
Best Regards, ThemeMove
Hello, I already have 2 emails with the request for support with the Wordpress Theme. I have not received a response from you. The question is about the faulty split-slider view on the smartphone. Please help me.
Hi alemkede,
Could you please send me the ticket number? I will check it for you.
Regards, ThemeMove
7814
Thanks
BUG Split Slider Version
Hi elemkede,
Our staff fixed the problem for you. Please follow the ticket.
Regards, ThemeMove
Hi, the menu on mobile devise is not working (www.jorismulkens.nl) how can i fix this?
Hi joris_mulkens,
Thanks for your comment. Please submit a support ticket at http://support.thememove.com and our developer will help you to fix it.
Best Regards, ThemeMove
Hi , i install sample data but revolution slider not import slide and when i click on plugin show me slider not activate . i try to activate with Item Purchase Code but noting.
Thank You.
Hi aydineric,
Please open a support ticket at http://support.thememove.com and our developer will support you asap.
Best Regards, ThemeMove
Hello,
Only 2 items appear on the mobile screen on the portfolio page. And can I set up a different banner for mobile? Because the banner looks very bad on the phone.
Thank you.
Hi atillamuslu,
Please open a support ticket at http://support.thememove.com and provide your WordPress admin login information, so, our developer can help you asap.
Best Regards,
ThemeMove
Hello Heli Team,
i ve bought the theam and i really like the job you ve done. Congrats.
I have only one issue, maybe you have a solution or you can update in the future.
An Expandable Vertical Navigation Menu functionality. In my website i have 5 categories each one with 6-7 sub categories and with the actually vertical navigation they go wayyyyy down. I think I saw some arrangement bugs two.
So, if you have in plan a solution or and update it will really help me.
In rest everything in the website is really great.
I really appreciate your help Thank you
Hello,
do you have a support forum or i can ask my questions just here?
Thank you
Hi Movileanu,
The best way to get the support is going to this support system http://support.thememove.com and create a support ticket. Our developer can help you asap.
Best Regards,
ThemeMove
thank you
Hallo, is it possible tu buy just Personal Vcard template?
Hi VirtualiTaurage,
If you only want Personal Vcard, you should pay for $59. Instead, you can pay the same price for all demo included.
Cheers,
ThemeMove
So for $60 i can use all these 20 templates? Im i right?
Sure, you can use all of templates within 1 single domain.
Regards, ThemeMove
Hello,
When using split-screen template, is it possible to use hamburger menu to “go-to” a specific slide (= same effect of the bullet point click on the right of the screen)?
Regards
Hi wincher,
The theme cannot work like your description
Regards,
ThemeMove
Hi Author, is this theme AMP (Accelerated Mobile Pages) ready?
Hi,
Our theme is fully responsive already, so it has no problem with AMP. If you have any issue, just open a support ticket at http://support.thememove.com
Thanks & Best Regards,
ThemeMove
Hello,
1) Do you provide a specific page builder, or one must use Visual Composer? (eg: http://heli.thememove.com/creative-freedom/#)
2) Can I use child theme (function.php, style.css…)
For information : on your demo “text-rotator” : page not found 404
Thanks
Hi gemmenco,
1. We use Visual Composer to build the theme, I advise you to use it to build your site.
2. We provide child theme and you need some knowledge to use it. I bet you can work it easily.
Thanks for your comment & information, we’ll check and fix it now.
Thanks & Best Regards,
ThemeMove
Nice theme. Let me point out that in windows phone 8.1 IE Mobile the menu is fully expanded when tapped. Are you planning a fix?
Hi dinosC,
Thanks for your comment, we will fix this issue in next version of Heli. If you need the support immediately, please send us a support request at http://support.thememove.com
Best Regards,
ThemeMove
HI, Your theme looks awesome, i have tried to browse it and realise when i clicked into a certain page, current menu item wont be highlighted, is it we need to hard code or actually inside the theme can set it? Thanks
Hi kally_chong,
No problem, our developer is so nice, he will help you to make this option.
Best Regards,
ThemeMove
Hi, I have a pre-sales question. Just want to confirm. is it possible to use two homepage designs in the same website? For example, ARTIST as the main homepage, then create another page that uses PHOTOfolio or another one?
Hi mccroryj,
No problem. You can use all homepage designs for your website.
Cheers,
ThemeMove
Hi ThemeMove,
We need to know how can we change the header background image for the Portfolio Items?
Thanks a lot!
Hi paradigmpr,
Please submitting a support ticket at http://support.thememove.com then our developer can help you asap.
Best Regards,
ThemeMove
I installed Heli 3.3.1. So far everything works but not the sticky menu. With high resolution there is no problem, but as soon as i reduce the browser size to see how the responsibility works, the sticky menu disappears. It happens near to the point where the menu collapses for the mobile screens. I opened a ticket but until now no response 
Is there a solution for this?
Hi memi69,
Can you provide your ticket number? So, we can help you via the support center. We are so sorry about missing your ticket
