39360 comments found.
Hi guys, first of all…..great job with v5, just updated a couple of sites and all works pretty fine. Well, i wrote you because i have several Avada licenses all bought with one unique envato account. I registered all my products with API Key from themeforest API generator, but, on some site i can’t see the Avada 5.0.1 update notification….cant understand why because i checked all API Keys and purchase codes whic are all correct. Am i doing something wrong? does maybe the W3 Total cache plugin be the culprit? thanks in advance
Hi there
There should not be any issues with Envato’s token generation method and we are not having this reported as an issue either. Let me suggest this, create a support ticket and include the token keys for each site and the WP Admin access credentials for each site so that we can take a closer look.
For double measure please check this Token Registration help file and ensure that each token is generated as per the instructions -> http://bit.ly/1GrzAgY
Click Here To Create An Account & Get Support
Thank you, MB
Hi Michael, thanks for your qick reply. Maybe i didn’t explain the problem well….The issue is that on some site whic runs Avada 4.0.3 and it’s regulary registered i can’t update to Avada 5.0.1 because i don’t see any notification for theme update. This has nothing to do with Envato token!
Hey @stylework!
Hmm, if your installation is registered, then the update should appear in your WordPress dashboard. If it’s not, something may be interfering with the request that checks for updates.
If you could please submit a ticket via our support center and include your WordPress and FTP details, a member of our team will be able to login and take a look at this for you.
Click Here To Create An Account & Get Support
Thanks!
Ryan
Hi, My client purchased this them from you and I’m having trouble finding out how to get a little support on their behalf. I was just wondering if there is a custom code I can add to the theme to have shop page to show a counter for the feedback/ratings? Basically a number right beside the 5 stars to show how many ratings are on the item. In the product page it shows a number for the amount of ratings, but the shop page doesn’t show anything except the 5 stars even when more then 1 ratings are on the item. thank you!
Hi there
To get hands on support please get the purchase code from the client and then resister for support as explained in this help file -> http://bit.ly/1LKKsrw
Thereafter create your support ticket and our support team will gladly assist you with this
Click Here To Create An Account & Get Support
Thank you, MB
I purchased the theme, and wanted to use the Revolution Slider, but it’s not included in the files. Where can I get this as it said it was included in the purchase.
Hi there
The Revolution and Layer slider plugins are included with Avada. If you have installed Avada 5.0+ or updated to Avada 5.0+ then you need to register a token key to install and activate these included plugins as explained here -> http://bit.ly/1GrzAgY
If you have any further questions or need assistance please create a ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, MB
I’ve bought several license for Avada….do I need to open a support account for each license or can I use one support account for all licenses? My current support account license expired….so I can’t submit a ticket for licenses that do have current support nor can I add a new license to that support account. Thank you!
Hi there
First things first, if you purchased a license prior to the 1st September 2015, when Envato introduced paid support, we (ThemeFusion) have Grandfathered you in for support that does not require paid extension, as explained here -> http://bit.ly/1SwDKpe
If you have multiple licenses we created a support desk whereby you can add all of your licenses to one support account as explained here -> http://bit.ly/2e69XuZ
If you have any further questions or need assistance please create a ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, MB
Hi, we need to upload a slide that is hand drawn. Is there a way to draw it at a size that will fit across the ENTIRE width of the Avada page? I tried 700×400 and it filled about 2/3rds of the page width, then I tried 2000×400 and it still covered almost same amount of page width, so not that much different. The point is that I can’t set the slider to 100% because it blurs up the graphics. So I need to set the slider length to around say 400px, and as wide (pixel) as I can go to cover the ENTIRE width of the slider or page (same effect as a 100% slider). So is there an IDEAL image size I guess that would fit perfectly on a 100%x400px slider (without the slider having to resize the image)? Hope this is making sense
Hi there
As this comments section is intended from pre-sale questions, if you require any assistance using the Avada theme, please head on over to our support center to submit a ticket and a support team member will reply as soon as possible
Click Here To Create An Account & Get Support
Thank you, MB
Can anyone help me upload the demo layer slider content associated with the Avada Technology theme ? I want the moveable lens but I can’t figure out where it is.
Thank you!
Hi there
You will need to install the full demo for that or send an email to support@theme-fusion.com and we send you an export of the slider.
If you have any further questions or need assistance please create a ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, MB
5.0 upgrade in a word, “AWESOME! Great work by the whole team, well worth the wait and clearly a major step forward.
Hi there
Thank you very much for your kind words, we sincerely appreciate it 
We certainly agree that it is a major step forward and the best is still to come!
If you have any further questions or need assistance please create a ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, MB
Hi Guys, I installed 5.0 and also 5.0.1 but now the admin page editor will open just after 45 seconds. Takes a very long time. When i un install the theme. The page speed in the admin is back again. (meaning, clicking the edit link to edit a page. that load time is very long) other themes don’t take that long to open up the to be edited page. I also have unchecked certain elements but it just doesn’t work. The speed does not come back. I truly think it has to do with the new theme. i tried every thing. really everything. Re installed WP and the theme on a fresh DB, un installed all plugins etc. but it won’t do the trick.
What else can i do?
thx
Hi there
What we can confirm is that there are no performance related is with regard to the Avada 5.0+ theme options panel, and there can be various reasons why this might happen and not limited to: PHP configuration limits that need to be addressed as explained here -> http://bit.ly/1T5luaR , the number of plugins active, 3rd party conflicts etc
Our support has replied to your support ticket regarding this and have requested access credentials so that we can take a closer look at your installation and provide accurate guidance. Please go ahead and check your email inbox for our reply
Thank you, MB
Hello Everyone
We are excited to introduce Avada 5.0! Check out the links below.
We are dedicated to continually provide an excellent product with superb customer service to all our users. If you have any pre-sales questions, please post them here in the item comments and our team will answer them promptly.
If you have already purchased Avada, please signup at our Support Center to use our support resources and ticket system to interact directly with one of our expert team members.
See What’s New In Our Latest Update!
View The Avada Options Network
View The Fusion Builder
View Our Demo List
View The Industry Leading Demo Importer
View Fusion Builder Elements Overview
View The Mobile Visibility System
View The Flexible Site Framework
View The Advanced Header Options
View The Responsive Framework
View WooCommerce Integration & Demos
View bbPress Integration & Demo
View Events Calendar Design integration
And we have many more amazing features coming in future updates that are free to any customer who has bought a license.
Thank you, we look forward to helping you!
ThemeFusion Team
Real Customer Reviews From Just The Past 24 Hours!
We love our customers and our customers love us. These amazing 5-Star reviews are fresh from today!
Before purchasing the theme, can the header be a solid color and not transparent? and/or can the header have a centered logo with the menu underneath? Please let me know. Thanks
Hello!
Yes for sure, it can be solid, transparent or partially opaque with a background image behind it
And yes it can have a centered logo with menu underneath, for example if you use header 5 setup.
Thanks, let us know if you have further questions!
Thank you!
It is our pleasure
Ok it may seem stupid but how the h….. should i update from older version to 5.0.1 witouth ruining the theme shortcode? it is really impossible and i can not see any other way just to rebuild everithing again. Any solutions to fix this mess?
Hi there
If you are updating a site from a version prior to the release of Avada 5.0, the conversion does need to take place for your content. There is no way to bypass that if you want everything to work as expected, unless of course you have a brand new install of Avada 5.0.1 and are not updating
When it comes to updating be sure to carefully read through and follow these update instructions and you will be fine. Rule of thumb is always to make a full back up of the theme, files and database first and that will work for you
Important Update Info -> http://bit.ly/1FAmQpu
How to Update -> http://bit.ly/1H8JGzo
Avada Patcher -> http://bit.ly/1QSd8Ol
If you have any further questions or need assistance please create a ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, MB
Hiya,
I’ve got a vimeo video playing on the home page using fusion slider but it initially shows a the text with a black screen before playing the video. There doesn’t seem to be any setting to change the delay. can you advise please http://ukm9.siteground.biz/~carrot/carrot17/
Thanks
Hi there
As this comments section is intended for pre-sale questions only, if you do require any assistance using Avada, please head on over to our support center to submit a ticket. A member of our team will be assigned and respond as soon as possible.
Click Here To Create An Account & Get Support
Thank you, MB
Hi, I don’t see the updated version of Avada on my download list. How can I fix this? I bought a week ago. I want to install the new version via ftp so I need all files again, like the v4.Thank you
Hi there
Do you perhaps have more than one Themeforest account, and have logged into the wrong one? If not I suggest logging out of your Themeforest account, clear your browser cache and/or use a different browser and log back in.
Failing that you can email us at support@theme-fusion.com, provide your purchase code and we can check into this for you
If you have any further questions or need assistance please create a ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, MB
Thank you, I see the new version
Awesome
Hi, on a brand new WP installation with 128mb memory and no third party plugins I have been designing a homepage. A few hours later and the fusion builder will not load. The circle just keeps spinning! Can you help? Thanks.
Hi there
Please go to the Avada Status Tab and check and make sure that any PHP configurations limits that you see in red are addressed as explained here -> http://bit.ly/1T5luaR
If you need assistance with that please create a support ticket using the link below and our support team will gladly assist you
Click Here To Create An Account & Get Support
Thank you, MB
Just for say ! Nice work ! I updated few websites to V5 and zero issue ! Just perfect, just the best theme…
Hi there
Thank you very much for your kind words and your feedback The best is still to come
Thank you, MB
page=avada_options my theme options page doesn’t load anymore
Hello @michiszzy213
Please make sure that you are on the latest version of theme that is 5.0.1 and also try disabling all your 3rd party plugins, try to load the theme options again and if you still can’t see it open a new ticket with complete WP admin details so our support reps can look into this issue as soon as possible.
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
Thanks
Ammar
Hi, I noticed you got some new demo templates – very beautiful! How do I load these onto my site? I can’t seem to locate these new demos anywhere.
Hello @wald203
You will have to update to our latest version for that first using the details below please and after that you need to re-register the purchase using new token method. Once you are registered you will get the new demos
How to register using token
https://theme-fusion.com/avada-doc/getting-started/how-to-register-your-purchase/If you need further assistance with it, please open a new ticket and we will gladly assist you.
Click Here To Create An Account & Get Avada Support
Thanks for choosing Avada.
Ammar
Thanks Ammar!
No problem
I tried to install the theme update as suggested but the page converter seems like it’s not working properly. Luckily I backed up the site before and was able to restore it because the site was unrecognizable after the “awesome” new update. Pages are showing lines of script [fusion_title size=”2” content_align=”left” sep color=”#c9c9c9”...etc. What’s going on?
Hello @adamneelay
That simply means that you did not run the conversion process after update causing the old shortcode elements to not convert into the new elements. we have a very detailed article about this here : https://theme-fusion.com/fb-doc/technical/converting-fusion-builder-pages/#conversion
I want you to please go to Avada > System Status Tab and rerun the conversion from there, if you still have the issues please do open a new ticket and we will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
Thanks
Ammar
Hi, I’ve got 3 themes from you. Each theme is for an individual client. But all are bought with my Envato account. For the 5.0 update I will register them now. With the new token registration how do I separate them? Because I see you give permission to the API to see account username, purchased items, etc. Will other admin users see those details when updating?
Regards
Marcel
Hello @smartcel
As of Avada version 5.0 the 3-step Product Registration process has been replaced with a new Token Registration method. This change was precipitated due to Envato soon deprecating their old API in favor of new and improved API management. This new setup allows for a faster, more reliable and secure setup. Token Registration will be required to receive automatic updates, Avada demos and premium plugins (to install and update the Revolution and Layer Sliders) as explained here -> http://bit.ly/1GrzAgY
The fields that you need to tick does not give us access to your personal information other than it only allows us to verify, through Envato’s API, that you have purchased Avada, How many times you have purchased Avada and what your username is so that we know and can match your username to support and whether you have downloaded Avada from your Themeforest account
The information only pertains to your Avada license purchase.
You can create 3 different tokens (each) for the licenses and register them.
If you need more info about this, please do open a new ticket and we will gladly assist you with it
Click Here To Create An Account & Get Avada Support
Thanks
Ammar
