4297 comments found.
Good day!! Help to place on the page specific review of the “Testimonials”. You only need to show a specific client feedback on the project page. Thank you.
Hi Pilchard,
Thank you for using our theme. To achieve that, you need to use “include IDS” feature from the testimonials module. See this screenshot for more details. If still need assistance, please contact the support team via one-to-one support.
Best regards.
Thank you very much for your answer! But this method is not suitable for “Templates” pages. If this parameter is specified, it will be displayed on all pages.
Hi again,
Yes, that’s correct. Your question was about a “page” and not template. Sorry for the confusion. You cannot achieve this in a “template”, for obvious reasons.
Thanks for understanding.
Hello – where do I find the purchase code? Purchased through ThemeForest- Thank you
Hi there,
Please click on the “Support” tab from the top of the page, and then scroll down the loaded page. The code is located bellow the “Contact author” button.
Have a great day!
Master Slider has problems displaying images on load but displays fine on preview.
Hi there,
Contact our one-to-one support via the client account and we will be happy to help!
Best regards.
Hello, im interested on buy theme, but i need to know where is your updated changelog. All themes get updates on October, and your last was on september, and is not detailed in your description. Thanks in advance.
Hi there,
Thank you for the interest in our theme.
The update log file is placed in the theme folder. The September updates contain theme fixes.
Let me know if have other questions.
Hey I’m having issues today – when I click on Publish Changes (after using the visual editor) it’s not actually updating the site. I’ve disabled caching plugins so that can’t be the problem. This has happened a few times now so I’ve lost all changes I’d made. Thanks for any help.
Hi there,
I am sorry for the inconvenience.
Unfortunately, I can’t help you with this in public comments. Please contact the support team via one-to-one support.
Thanks for understanding.
Hi When u wanna bring a new Update ?
Thanks
Hi there,
Like you can read on the right column, the last update is from 15 September 2016. We are working on the next one but cannot provide an ETA.
Thanks for understanding.
PS: please read our answer from your review.
hi, How can I change the HOME PAGE content?
Hi there,
Thank you for the patience.
Please check this knowledge base article. If have issues, please please contact the support team via one-to-one support.
Have a great day!
what is included in the September update? as it is not listed int he whats new list on your page.
Hi there,
The update contain some fixes.
Thank you for using our theme.
After update site showing blank page with round icon…its loading with blank page kindly guide
Please check your email.
Best regards.
W3 TC .9.5.1 is not accepting the imported config file. Is there a guide to making manual settings?
Hi there,
Please contact our one-to-one support via the client account and we will be happy to help!
Have a great day!
I’ve added the child theme and have made customizations, but every time I update the file and go back to the frontend, the styling is not updated. There is no caching plugin on our site, but it seems to be serving a cached version of the child theme CSS file.
Hi there,
I am sorry for your inconvenience. Maybe is a browser or even server cache issue. Contact our one-to-one support via the client account and we will be happy to help!
Best regards.
I see now updates here for a few months, is there any updates planned?
Hi there,
Thank you for the interest in our theme. Like you can read on the right column, the last update is from 15 September 2016. And yes, we are work on more features and updates. 
Let me know if have other questions.
No problem, it was just on main page of theme it said update was April!
I have installed now
BUT when i try to update the main menu i get this error
Forbidden
You don’t have permission to access /wp-admin/nav-menus.php on this server.
Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.
any ideas?
Hi there,
To fully debug the issue and hopefully fix it for you, please contact the support team via one-to-one support.
Thank you!
Hi, Congrats for the theme. I have a question. Where can I change the address on the Google map on the page contact us? It always puts: cannot find the adress, check again. I did all the theme updates. Do you have a specific procedure to update google map adress ? Thanks and best regards. Alain.
Hi there.
Please check this knowledge base article: How do I change map location?
If have problems with this, please contact the support team via one-to-one support.
Thank you!
Hello dear File W3TotalCache does not exist in the package Configs
It is in Full Theme Package > Premium Designs Assets. Please, contact our one to one support if need more help on this.
hello, am working for a client website using this theme, please how can i add projects to the projects page? it somehow tricky to me. please help and explain. thannks
Hi there,
Please, see WP Admin > Projects section.
hi, if this is so good for SEO why is google maps loaded on every single page ?
Hi there,
Thank you for the interest in our theme.
You have the option to disable the Google Map module if is not used. More than that, you can choose to use a Google map code in an “HTML module”, or any other plugin what render the data with shortcodes.
Let me know if have other questions.
Hi Lumberman,
My contact form disappeared since yesterday.
Please can you help?
Hi there,
I can’t validate your purchase. Please post your question via account used to purchase our theme.
Best regards.
Its possible make menu fixed in the top? How I make?
Hi Jonathan,
Please go to WP Admin > Appearance > Customize > Header Design > Sticky on scroll and activate the feature.
Have a great day!
Guys, I’m having an issue with the mega main menu plugin, since we updated to the themes latest version the mobile menu will not work, there are no JS conflicts nor CSS causing the issue that I can see. As this is bundles with your product I would expect it to work without issue with the latest version of the theme …
There is no known issue about this. To fully debug the issue and hopefully fix it for you, please contact the support team via one-to-one support.
Thank you!
Hello,
How do you fix this problem? The projects module on mobile.
https://s13.postimg.org/gofm69ijb/pic.jpgThis bug is preventing me from buying the theme. I love the theme apart from this bug.
Hi there
Thank you for interest in our theme!
This filter buttons can be hidden on mobile display since the feature it doesn’t make any sense for such small screens. Once the theme is purchased, please contact the support team via one-to-one support for this.
Have a great day!
