705 comments found.
Problem with logo on main header: No matter what I do I cannot get the logo to change, it remains the “Lounge” logo. I’ve gone through Qode in the head and footer sections and also made my logo exactly the same dimensions as the lounge logo (152×21). When I upload the .png of my logo the box stays blank. If I click “save” and then preview my site either NO logo appears, or an error-looking box that just has the text “logo” inside of it, but not my actual logo icon.
I cannot see anywhere else on the site to change this, and it’s not working from the QODE section. HELP
Hello,
Please submit a private ticket at https://qode.ticksy.com and provide WordPress and FTP admin credentials in your ticket, and our support will check this on your end.
Qode
Thanks in advance.
Kind regards
Hello,
Events are showing when home page is loaded first http://screencast.com/t/WNnTRHtHBJI . Try dsiabling theme ajax page transitions and test this again. Page transitions can be turned off from:
1. general options Qode Options > Global options
2. local options (when you edit your pages), note that these settings will overwrite global settings from Qode Options for specific page
3. Also you can turn off page transitions for specific pages by writing page URLs from Qode options > Global options > List of internal URLs loaded without AJAX (separated with comma)
Qode
Hi, thank you for your quick reply. The “Page transition” option is already set on “No animation”.
Any other suggestion?
Hi again,
Try to contact their support because we are not familiar with the plugin and ask them about that issue, because their plugin is showing the error for some reason http://screencast.com/t/RwHUOzejs
Qode
Hi, could you let me know what you dit to get that error, please?
Thank you very much for your kind help.
Hi again,
Just open Google Chrome developer tools and load that page and you will see it inside body tag http://screencast.com/t/rMdVss1wgVs
Qode
Hi, I’m sorry but I can’t replicate what you get as you can see from my screenshot. Is there anything you do after loading the page?
https://www.dropbox.com/s/gre2iz2d4cyjbru/Schermata%202017-01-09%20alle%2016.02.22.pngHello,
Access page directly, and do no load home page first or any other page. Open link to that page for your first reply for example.
Qode
Hi, I got it.
Thank you so much.
You’re welcome.
i see there was an update to the theme. How do I update?
Hello,
Theme update instructions can be found here http://bridge.qodeinteractive.com/documentation/2-getting-started/2-3-installing-the-bridge-theme/2-3-4-theme-update/
Also, we have video tutorials regarding theme update: https://www.youtube.com/watch?v=duvezfgPrLY&list=PLNypD600o6nLFmxDfvLXYbH6LjWSoAhaV&index=5 https://www.youtube.com/watch?v=NI7LJwkXUAA&index=6&list=PLNypD600o6nLFmxDfvLXYbH6LjWSoAhaVQode
Hello,
Is theme compatible with Yoast? Is there still a modification to do in header.php in order to make it work fine?
Thanks in advance. Kind regards.
Hello,
Yes, Bridge theme is compatible with Yoast plugin.
Qode
Are we not talking about Lounge Theme?
Hi again,
We are sorry for misunderstanding. Lounge theme is also compatible with Yoast. Only problem may be duplicated tags because of title call from the header.php, but this function was reviewed by the WordPress, and it is no longer outdated, so even if Yoast plugin show you the message about title tag, note that this is not the issue anymore.
Qode
Thanks for this answer. I was wondering why Yoast showed the message about wrong title tags with almost all themes I used.
You’re welcome,
If you have any other questions, just let us know and we’ll be happy to reply.
Qode
Hi. I renewed my license but can not add support questions due to error message: “code not valid”. Here is my question:
Hi,
I have tried several different contact forms, including contact form 7 and jetpacks contact form, but emails are not arriving when the forms are being sent in. I have troubleshooted but can not find the reason. Could you have a look please? Thank you.
Website: http://hvaskaltil.no
Hello,
First ask your hosting service does your mail server is enabled for your site? If no they need to enable mail server and you fill fix this problem.
Also, make sure that mail form is configured propperly http://contactform7.com/setting-up-mail/ , and in case that you continue to have problems, you may consider contacting their support https://wordpress.org/support/plugin/contact-form-7 since they are much more familiar with their own plugin.
Probably due to some connection error you were unable to submit a ticket, so please try again, and submit a private ticket at https://qode.ticksy.com with WordPress admin credentials, and our support will investigate this on your installation.
Qode
Hi,
Site seems to be built on our Lounge theme, but it is seriously modified, and layout is not available by default. You can see our demo on flowing link http://demo.qodeinteractive.com/lounge/
Qode
If i Buy the theme, can you help me to build the same layout..?
Hi again,
Unfortunately no, we do not provide customization services, and on referred site, they have done plenty of customization and probably some 3rd party plugins were used, so there is no way to for us to replicate same layout.
Qode
Hello,
I think the current WP update to 4.6 is a core update and should be installed with the next theme update? There are already many support request around the web..
Re’s,
Hello,
Yes of course, new WP just came out – and we’re testing all our themes now, to check whether some adjustments need to be done.
Qode
..thanks a lot for your support.
Re’s,
No problem.
Greetings, Qode
How to fix the footer to bottom of the page? thanks
Hello,
This can be done with some custom css. Submit a ticket to https://qode.ticksy.com , with a link to your site, and our support team will have a look and write the code for it.
Qode
Hi . i sent a ticket to you yesterday but no reply .!! “Import slider error”
Thanks. What’s your ticket ID?
Ticket #779830
Thanks. Just assigned it to our support team.
Hi Sir . I am waiting response for Private Ticket #77983
Hello,
Please check ticksy, and allow WP admin access to our support so they can do the import.
Qode
What is the price if i want from you to install it ? Can i add wpml ?
Hi again,
No need to pay anything, just allow WP admin access to our support in your ticket, and they will import the demo content for you. WPML plugin should work properly, but note that we haven’t officially added support for it.
Qode
Hello,
pre-purchase questions: Your theme is compatible with WP 4.5.x ? And is it usable with Visual Composer?
Thanks for your support.
Re’s,
Hello,
Lounge theme is compatible with WP 4.5 + versions.
Unfortunately we’ve not tested this page builder plugin with this theme and therefore cannot provide you with much useful input when it comes to plugin compatibility. Thanks for understanding.
Qode
Hi there – just have updated theme / wordpress / plugins. Now the ‘shortcodes’ button is not working. When you click it nothing happens. I checked the file referenced below and its the same so nothing i can change there. Any ideas?
Cheers and thanks! J
“After talking to developers, they said that fix is in includes/qode_shortcodes.js file. They have added ‘id’ at the begining of the file and function for calculating position: http://screencast.com/t/HzrRqUUJZiAy"
Thank you 
I just forwarded this to our dev team
Hello, can i hide Top Menu? I want create a separate landing page.thanks
Hello,
If you want to hide menu just from one page, you can do it with a bit of custom css. If you need help with writing css for this, submit a ticket to https://qode.ticksy.com , and our support team will provide the precise css for your site.
Qode
Hello. I submitted a support ticket ( Private Ticket #685391) for help installing the slider on my site but I haven’t had a response in 4 days. Thanks
Hello,
Apologies for a bit longer waiting. Just checked it, your ticket has been processed today, check ticksy please.
Qode
Will you be updating anytime soon? Rev slider is still on 5.1.3 and its at 5.2.2 thanks
Hi again,
Yes, the updates for all our themes are in preparation, and will include the latest version of the included plugins.
Qode
Hi there QODE!
I request support about 3 days ago and haven’t hear anything yet, ticket #651537. So, I was just checkin’ to see if you could look at it.
Thank you so much,
Christine
Hi,
We are low on resources during weekends, so it may take some time to answer on all tickets. We will answer it asap.
Qode
Hi there Qode!
I was wondering if you could look at my ticket I posted 4 days ago: https://qode.ticksy.com/ticket/644733
Thank you so much for you support, Christine
Hello Christine,
Just checked this, the ticket has already been answered. Please continue the conversation with our support agents there. Thanks
Qode
Is this theme compatible with Wordpress 4.4.1?
Hi,
Yes of course, you can install Lounge theme on latest WP, 4.4.1.
Qode
not updating your theme since April is worse than I thought. You still have us on revslider version 4.3.6. not only are we missing out on new functionality, but revslider included a security fix in version 4.6.91. You are leaving our sites vulnerable to attack.
Hi,
Sorry for waiting for update. Updates are scheduled for next week.
Qode
great news! I hope we’ll see them on a regular basis.
We will do our best to keep the pace.
Hi, I use .mo and .po files to translate some text and I would like to put the files in a folder called “languages” in my child-theme (so that I don’t loose them when doing an update). What code do I have to put in my functions.php in order that theme takes these files for the translation? Best regards Christoph
Hi,
Please submit a ticket to our support team at http://qode.ticksy.com and our agents will assist you further with this issue.
Qode
Hello. I was wondering if the theme includes different menus for multi-language purposes. I want to use ‘Polylang’ plug-in to have the website in Japanese, as well as in English.
Any reports or advises before buying it?
Thank you very mucho indeed.
Hi,
Yes, you will have an option to use different menus for different languages.
Qode
a sitelock xss scan has found “Cross site scripting vulnerability found in args:,s ”. Please advise
Hi,
Thanks for the feedback. We would really appreciate if you can tell us more details on this, which page exactly, more details on error message. Basically anything that could help us understand where the problem is.
Qode
I wish I could give you more but this is all I have. https://www.dropbox.com/s/jaewi69oii79v64/Screenshot%202015-10-15%2011.04.21.png?dl=0
WP is constantly being upgraded against those kind of vulnerabilities, make sure to use latest WP, theme and plugins versions on your site.
I definitely always have the latest versions on my site. Sitelock is stating that this is an issue with your theme – that the way the search is performed is a security risk. I’m also concerned that the theme hasn’t been updated since April. That seems like a long time not to address any security issues that have been discovered.
Just to be sure, can you please submit a ticket to our support team at http://qode.ticksy.com and our agents will take closer look on this?
I will submit a ticket, but this is something that effects every license holder. Not only is sitelock seeing that there is a malware vulnerability in your code, your theme is not being updated regularly (as well as the premium plugins that come with your theme). These are very serious issues that have to be addressed.
Hi,
Please submit ticket so we can inspect the problem. If the problem is with our theme, we will definitely address it. We scheduled update for next week.
Qode
I did submit a ticket. Thank you. So happy to hear an update is coming!
Thanks for following up on this.
this is so critically important for every one that owns your theme to understand that I’m going to keep them updated on our conversations that are occurring elsewhere.
This was my guess at why sitelock finds the theme too high of a risk. “Your theme accepts anything that is entered into the search field. That opens the site up to hackers inputting javascript, html, or something else to attack the site.”
Can you revert to default 2015 theme and check XSS issue? Thanks in advance.
no I can’t. sitelock will charge additional money to scan the site again. I have sitelock for several clients and this is the first theme that it’s found issue with
Okay, issue is narrowed down, please continue conversation on ticket with our agent.
I’m glad you found the issue. Will you include this fix in your update that is coming out any day?
Yes of course it will be included.
I just checked and it IS NOT included in the release
It will be in next one.
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