8686 comments found.
Hi, just testing out the infinite loading and the infinite loading does NOT work properly when a Filter selected. once a post-filter is selected it should only load-more products associated with that filter/category. is this a known issue you’re working to fix?
Hi ehsanrazavi and sorry for delay! Actually this was never report by any users and I have also tested now and everything is working as expected, anyway of something don’t work for you support is offered in our forum, there we have a completely dedicated support team, please drop a few lines and we care to support the solution! Thank you! 
http://www.undsgn.com/support
Uncode’s VC is incompatible with this plugin https://codecanyon.net/item/eform-wordpress-form-builder/3180835 – I get stuck on a loading loop when viewing forms. Any ideas on a workaround? Here’s a test URL https://tamerdesigns.com/eforms/sample-resume/6/
Hi innovatery and sorry for delay! This is not a problem of compatibility with the Uncode Visual Composer, you have a JavaScript error that is triggered directly from the one of the JavaScript files of your installation. Maybe that this plugin is simply not compatible with Uncode (note the Uncode as ThemeForest top seller is serverely tested by Envato and it’s compliant with all the standard) or some plugins you have installed. Anyway if you need support is offered in our forum, there we have a completely dedicated support team, please drop a few lines and we care to support the solution! Thank you!
http://www.undsgn.com/support
Hello, we have installed the theme and in the status system we see:
WP Limite di memoria: 40 MB Limite di memoria server: 256 MB PHP Max Input Vars: 1000
With this configuration the site will work fine? Or we need to contact our provider?
Thank you!
Hi dra_associates! You have these errors (notice) cause your server is not compliant with the requirements for a modern WordPress installations with Page Builder and full options set:
https://undsgn.com/uncode/documentation/server-requirements/
As you can read in the specifications be not compliant can create some issues, so I suggest to import demo contents but at the same soon ask your host to give you decent performances if you want to stay away from problems: https://undsgn.com/uncode/documentation/system-status/
If then you need support is offered in our forum, there we have a completely dedicated support team, please drop a few lines and we care to support the solution soon! Thank you!
http://www.undsgn.com/support
I have updated to the latest version of wordpress and also the latest version uncode theme and now with both items updated my visual composer is not up to date with what wordpress needs is there a way to fix this problem ? any help appreciated thanks in advance
You need also to update the Uncode Core plugin and Uncode Visual Composer as well that are packed inside the new theme: https://undsgn.com/uncode/documentation/theme-update/
If you are not able to update Visual Composer follow this: https://undsgn.com/uncode/documentation/update-old-version-prior-1-3-3/
Otherwise if you need support is offered in our forum, there we have a completely dedicated support team, please drop a few lines and we care to support the solution soon! Thank you!
http://www.undsgn.com/support
thanks
THE SECOND OPTION WORKED AMAZING, THANKS FOR THE HELP!
Hi marzakey and thank you for confirm! 
Hey, i was wondering how do I make the footer section show up on mobile also? it shows up on desktop but it doesn’t show up on mobile version? thanks
Hi arvinchoi! In Uncode you have visibility options both for the rows https://undsgn.com/uncode/documentation/row-settings/#2850/7 and both for the columns https://undsgn.com/uncode/documentation/column-settings/#2835/5 , so I think just happen that you have one of these settings applied to your footer element.
If you need support is offered in our forum, there we have a completely dedicated support team, please drop a few lines and we care to support the solution soon! Thank you!
http://www.undsgn.com/support
Salve, ho creato una galleria e una volta cliccato su una foto si apre il Lightbox con la foto selezionata, e fin qui nessun problema, se passo il mouse sulla foto vedo in alto le icone di condivisione della foto stessa, ma una volta cliccato sul tasto Facebook la foto non viene visualizzata nell’anteprima della condivisione di Facebook. come risolvo il Problema? Grazie.
Hi alelabo! This is something up the iLightbox plugin itself, actually this famous plugin is not able to handle also the image preview. We have just present this issue to the plugin author (Uncode as other top seller themes implement this powerful plugin as part of the theme). If you need support is offered in our forum, there we have a completely dedicated support team, please drop a few lines and we care to support the solution soon! Thank you!
http://www.undsgn.com/support
Salve, ho fatto la richiesta di registrazione al sito http://www.undsgn.com/support ma appena cerco di registrarmi e inserisco tutti i dati mi dice che il mio codice di licenza non è valido. Come risolvo? Grazie
You need also to insert the Marketplace username as it is here on Envato, make sure that some users have autocapitalisation for form, so can happen that automatically you insert “Alelabo” instead of “alelabo”. In case you still have problems please send a message from the form you have here so we can create an account for you: https://themeforest.net/user/undsgn
ps: note that only the authors are italian and all the member of the support team are not italian so they cannot understand you if you talk italian, thank you!
Are you able to register now? Let us know or send a pvt message.
Hello guys,
Just reinstalled the 1.4.1. theme version in a new fresh install and all the images are shown as a blurry blue pics. What happened with the demo images included in previous versions? or installation issue when downloaded the images from your server?
Thanks.
Hi fpinton and sorry for delay! No this is just our design choice, some users tell us that the random images were to chaotic and we also feel the same, so in new version of Uncode now the placeholders are just blue thumbnails and overall aspect it’s much better (consider in most of themes you have square grey images). You can read more here: https://undsgn.com/uncode/documentation/demo-contents/
If you need support is offered in our forum, there we have a completely dedicated support team, please drop a few lines and we care to support the solution soon! Thank you!
http://www.undsgn.com/support
Hello guys! The plugin visual composer Uncode asked to update, but he claims that can not be upgraded, what to do? And because of that?
Hi saulomedeiros and sorry for delay! Please review the information for the Premium plugins update: https://undsgn.com/uncode/documentation/plugins-license/
If then you need support is offered in our forum, there we have a completely dedicated support team, please drop a few lines and we care to support the solution soon! Thank you!
http://www.undsgn.com/support
Ok, but I have the license to use the new edition of visual composer. But when I went to install the new version of page builder, did not work! How I do for make the visual composer working again?
When I try to install the new version of visual composer, this message comes up: Cannot redeclare class Vc_Manager in /home/pilatesgestantes/public_html/wp-content/plugins/js_composer/js_composer.php on line 33 –– do for make the visual composer working again? It’s an emergency! Thanks.
Hi saulomedeiros,
have you posted in the support forum? Sorry but I don’t see your post there.
Any updates? We still don’t find any new tickets about Visual Composer issues.
@costudios Just to let you know, i dont see any space… perfect pixel fit.
Hi barreoblique and thank you for feedback! This can happen only in some rare setups, unfortunately in the latest update we have forgot just a comma in a script (our fault). In the most of occasion anyway you don’t see it!
./mode test : on 
Q: Possible to translate with Poedit too?
Hi barreoblique! We prefer Loco but anyway yes you can use any tool you like most: https://undsgn.com/uncode/documentation/localisation/
Yep, already read all your documentation. Test drive this weekend. Thanks!
OK! If you then any needs just login our support forum and open a ticket, we have a really dedicated support team: http://www.undsgn.com/support
Noted. Thanks
Hi and thank you for developing a beautiful WordPress theme.
I recently purchased your theme and have been testing it on my local computer and on my web server. I notice that the theme jumps left when it initially loads a page (any page). You will see a small amount of space on the left side of the screen before it fully loads. I have tested this on 3 different computers running Windows 10 with Firefox and Google Chrome. Happens on all the machines. I tested the theme on Mac with Safari and it worked fine with no jumping.
Your demo does not jump and I was wondering if this is because you are using a CDN or if I need to set specific theme options to make it load without jumping. I have run the theme with no plugins and the required plugins. I have also imported demo content and theme options as well as running just defaults.
I have included a screenshot:
Here is a link to my staging page: About Modern at GCO
Any suggestions on how to fix this would be helpful. Thanks
Hi gcostudios sorry for delay and thank you for appreciate Uncode!
We are aware that this can happen in some circumstances after the latest update 1.4.1 and you can find the fix in our support forum (this is also part of the upcoming update): https://undsgn.com/support/discussion/14691/-uncode-1-4-1-issues-fixes-#Item_1
If you need support is offered in our forum, there we have a completely dedicated support team, please drop a few lines and we care to support the solution soon! Thank you!
http://www.undsgn.com/support
Thank you for your response.
Thank you for confirm!
Looks like a very useful theme. My query is, if I develop a website on a sub domain or test server, how to I export all of the work I will have done to a live URL? Obviously it’s a lot of work to start swapping layouts over on a live website and I imagine the normal Wordpress import / export tool won’t cover everything?
Hi NeillWatson and thank you for interest! You can just use a dedicated plugin like this https://wordpress.org/plugins/all-in-one-wp-migration/ or follow one of the official WordPress tutorials: https://codex.wordpress.org/Moving_WordPress
Thanks for the quick response. So will that plugin carry over the Visual Composer changes that will be made to page layouts etc?
Visual Composer layouts are saved in the database so just follow the documentation and you can migrate WP without issue (some users not only move from a folder but also to another host and domain).
[pre-sale] Great looking theme!
How compatible is this theme with UberMenu and/or ShiftNav?
Hi thegreenanchors! I’m sorry but we have still not tested sorry. We have a complete menu system and no other users asked about compatibility sorry. Anyway consider the menu area is one of the most complex and really don’t know a commercial plugin can perfectly fit on an advanced theme.
Hi,
is there any possibility to have the column titel in a mega menu clickable? Right now it doesn’t work.
Hi! No sorry this is not possible since they are just submenu items container, just figure that in mobile view you click on them to open the submenu, so they cannot have also a link. This is pretty normal and I hope make sense. If you need support is offered in our forum, there we have a completely dedicated support team, please drop a few lines and we care to support the solution soon! Thank you!
http://www.undsgn.com/support
Hi, I have a problem using single media (video/mp4). The cover image shows blank or plain black. How can I solve this issue?
Hi Lerdue! I’m sorry but we don’t have any other complaints about this so we need to check your installation in our support forum, there we have a completely dedicated support team, please drop a few lines and we care to support the solution soon! Thank you!
http://www.undsgn.com/support
hello, i was wondering why cant i see the VC backend modules, on the content block lvl? See this screen: https://cl.ly/0H3F3z07280p Hope you can help!
Hi gamemaster,
please look here https://undsgn.com/uncode/documentation/no-visual-composer-backend-editor-button/ you will find the solution.
Hello, we bought the theme and we have a problem with the overlay menu because the background appear always in white, but we want in black. Where is the option to change this? Many Thanks.
Hi Andreu-Carulla! I think you missed how the menu coloration works, you can review this article: https://undsgn.com/uncode/documentation/transparent-menu-automatic-skins/
Unfortunately, since we have so many options it’s really not easy understand your setup without check the installations, so if you need support is offered in our forum, there we have a completely dedicated support team, please drop a few lines and we care to support the solution soon! Thank you!
http://www.undsgn.com/support
I don’t know why but when I want to write a comment in your forum the screen apaers in white with nothing. I can rear, but I can’t write. I read all the documentation but I never get this overlay menu black background like this https://undsgn.com/uncode/homepages/creative-event/
This happen when you don’t confirm the registration email the forum sent you as listed at the registration time, what is your support forum username so I can authenticate you?
Thanks now is working. I post the trouble in your forum.
Thank you for confirm! We wait your ticket!
I did the new update and all my images are blurry now? Please help. I posted on your support area but no one has answered. this is devastating for a designer not to have images in their portfolio that can be seen! Posted on support: I am still getting blurry images in my portfolio views. It does not matter if it is in the gallery view or in single picture view. I have followed the steps you suggested, but it is still happening. Please help! URL: www.anthonyconti.com
Fix installed: - Blurred or wrong image size are loaded
a) Download and unzip the file “helpers.php.zip” here https://www.dropbox.com/s/uxhivne8vvy9qsl/helpers.php.zip?dl=0
b) Open “uncode/core/inc/...” and replace the “helpers.php”
Hi contivision,
I saw you wrote on a discussion on the forum. Please provide us of your logins by adding them in your profile page of the support forum. Write in the forum post once you have done it.
PS. Please remove the link of the zip file from this discussion, it might confuse users in the future.
I have added the info requested to my profile.
Any update?
Hi contivision, when you update the theme is listed in the documentation (and you have also a notice inside the WordPress admin) that you have to update also the Uncode Core plugin: https://undsgn.com/uncode/documentation/theme-update/
I have just updated the plugin for you and everything is working fine like expected.
Does this theme support Russian language?
Hi Ambergame, sorry for delay and thank you for interest!
Yes we have lot of customers from Russia, the theme doesn’t come with russian translation but you can create your own if needed thanks to the loco translate or WPML:
https://undsgn.com/uncode/documentation/localisation/
https://undsgn.com/uncode/documentation/multi-language-certified/
Let us know if you need more infos!
Thanks !
Hello, beautiful theme. I have some questions. we are looking for a theme that has the vertical left menu left. I saw you one of your skins use one. - can the vertical menu be set to transparent so it let see the image behind? or it always kind of pushes the page aside? - can pages across the site be set to have different images as background? - can products be sorted by size right? (have little experience on wo-commerce) I know i am missing something but for now many thanks.
Hi carlosrosales1979 and thank you for interest!
1. No sorry this is not native even if some users has done with a few custom CSS (example form our showcase).
2. Yes for sure.
3. Not fully understand what you mean by sorted by size, sorry.
- can i change the product category layout as well as the product detail layout? thanks again.
Hi and sorry for delay! In Uncode you can style categories and archives as you want thanks to the unique Content Block method: https://undsgn.com/uncode/documentation/archive-layouts/
https://undsgn.com/uncode/documentation/archive-pages-video-tutorial/
Let us know if you need more infos!
HI, i have imported the demo post blog layout 2, however i couldn’t get my font for the title Trust in you to match the font in demo even though i have set my title font family to Trashhand.http://www.airmosphere.com/trust-your-intuition
Hi Adamvalentino! I think you have not imported the font or you have not set the font stack properly, please review the infos here: https://undsgn.com/uncode/documentation/typography/
Anyway if you have problems to figure out how this works, support is offered in our forum, there we have a completely dedicated support team, please drop a few lines and we care to support the solution soon! Thank you!
http://www.undsgn.com/support
