39312 comments found.
Hi I can not install revolution because the message says: Plugin not activated. A higher version of Slider Revolution This theme is needed for. Please update the plugin.
Hi there
Please see this help file regarding plugin installation -> http://bit.ly/2eahzvS
If you need further assistance or have any questions please engage with our support team and they will gladly guide and assist you
Click Here To Create An Account & Get Support
Thank you, MB
Hey. Thank u for another sweet update. What kind of body font is used on the Technology theme? Looks like Montserrat, but thinner.
Hi there
The body font for the Technology theme is in fact -> “Roboto” – you can apply it in the Theme Options
If you need further assistance or have any questions please engage with our support team and they will gladly guide and assist you
Click Here To Create An Account & Get Support
Thank you, MB
Hello,
I do not get any message by email if this item is updated Why?. This object but not update automatically We have already sent an email to the support, for the problem received no answer? over 48 hours
Thank you
Hi there
Updating your site does not generate an email to notify you that it is completed. And with regard to the update release of Avada 5.0+, you can always check for updates in your Themeforest account and also subscribe here -> http://bit.ly/2aXUcFf – to stay informed
Also, to get auto updates you need to ensure your installation is registered for auto updates. I checked your support ticket and you had in fact replied several times to it and let us know you resolved it by updating manually -> http://d.pr/i/Oghl
If you need further assistance or have any questions please engage with our support team and they will gladly guide and assist you
Click Here To Create An Account & Get Support
Thank you, MB
get automatic updates, so your installation is registered for automatic updates. it does not work we had to make the update manually thank you,
Hey there.
I am not certain about your last comment, however after registering for auto update you should be able to see the update notification in your update core area and then you have to check on the theme and click on update button once, that should do the job for you 
Cheers
Ammar
Hello!
Our automatic updates are working on our end and for other customers. Now in 5.0, it works off the new Envato API (since the old one is being removed, it was a necessary change) but it only requires one token key. Very easy to setup and register. It should show a green checkmark once the key is inserted, then you are good to go. If that is not happening for you, definitely submit a ticket for us so we can check it out for you so it does not happen again
Click Here To Create An Account & Get Avada Support
Thank you!
Hi.
I have an Avada theme installed and registered but I would like to delete that registration and use this data in other of my webs becuase I am going to delete that the web registered.
How could I do it because Avada doesn’t let me delete and save the page registration with that data.
That’s all, I’ll be waiting for responder because technical support doesn’t works now.
Thanks¡
Hi there
What you need to do is first delete the old site from the domain, set upon the installation join the new domain and then re-register your purchase as explained here -> http://bit.ly/1GrzAgY
If you need further assistance or have any questions please engage with our support team and they will gladly guide and assist you
Click Here To Create An Account & Get Support
Thank you, MB
Ok, thank you very much.
You are most welcome
Cheers!
Ammar
You are most welcome
hello, i have select some font-awesome icons in my website… they show in the backend but when i call the website i only get a square icon ? please help ! thx gio
Hi there
The first thing to check is clear your browser cache and then recheck the site. Also try a different browser as it could be a same-origin policy restriction in the browser causing this as explained here -> http://bit.ly/2epoWOv
Alternatively please create a support ticket using the link below and our support team will gladly assist you with this
Click Here To Create An Account & Get Support
Thank you, MB
Nice support! Thanks! I love Avada
Thank you for your feedback, and we love you too <3
Hello.
Can someone from Support please take a look at ticket number 120647….??
I had posted it last night and, unfortunately, we are in a time crunch. Sorry to rush.
Thanks in advance.
Hello!
In fact it is coming up next in our que. We have to answer tickets in the order they are received which is fair to all our customers. But your ticket is coming up very shortly, should have a reply in next 15-30 minutes.
Thanks!
Thank you very much.
It is our pleasure
Dear Sir, now we are using your theme in “boxed” mode to build a website but i have issue with LayersliderWP to fit the full width of the boxed layout …. i have made all the images equals to “width:1160px and height:369px” and also set the slider’s size to the same dimensions but it fails to fit the row width ….and in the page builder i used full width row …what should i do to make the slider fit the row here is the link http://188.166.29.123/webapps/reckon/ Thanks
Hello @Managerkw
Your website is behind a maintenance plugin so we can’t take a look at it right now, however from your comment it appears to me that you are assigning the slider using a shortcode, when you do so the side padding of main content will also be applied to slider causing it to not span upto full width.
Please try and assign slider using Fusion Options > sliders as per this document post : https://theme-fusion.com/avada-doc/sliders/how-to-assign-a-slider/
However in case you have some other issue that we have not been able to see, please open a support ticket and we will gladly look into this for you.
Click Here To Create An Account & Get Avada Support
Thanks
Ammar
Update to 5 – will our site crash again?
Hi, since you urge us into another risky update instead of advice how to fix that “Tracking Code Bug” (see here: https://themeforest.net/item/avada-responsive-multipurpose-theme/2833226/comments?filter=all&page=1184) here are some questions:1: Will the update from 3.9.3—> 5 go smooth or do we have to expect another 24 hours of bugfixing, crashed website and beeing offline like the last time we updated Avada?
2: Where do we find the exakt update-instruction you were talking about here: https://themeforest.net/item/avada-responsive-multipurpose-theme/2833226/comments?filter=all&page=1184
Hi there
We have repeatedly asked you to create a support ticket so that we can take a closer look at your installation in regard to the tracking code, and you have simply refused to do so. We are not able to provide support via the Themeforest comments section as we will need to log into your installation to assists you.
Furthermore, the update to Avada 5.0+ is not buggy. If you have experienced an issue post update, then it will be that the update instructions have not been followed 100%
The se are the update instructions that must be adhered to:
Important Update Info -> http://bit.ly/1FAmQpu
How to Update -> http://bit.ly/1H8JGzo
Avada Patcher -> http://bit.ly/1QSd8Ol
Please create a support ticket using this link and we will assist you
Click Here To Create An Account & Get Support
Thank you, MB
Please Stop Using Headlines In Your Comments
We use markup where it makes sense
Themeforest provides a list of markup as you can see here:strong to make things bold
em to emphasize
h3
h4
to make headingsprefor code blocks
code for a few words of code
to quote somebodySo we use it. Thanx
Oh we fully understand that, we are professional developers 
That is not the point, the point is you specifically do it to call something out and bring negativity, just as in your review that we just replied to.
Seriously, if you feel this way, simply ask for a refund and one shall be given. We are frankly tired of this back and forth, and have never experienced it with any of our customers before.
Thanks
I got a problem thats driving me nuts since the update to 5.0. The image url is showing up in recent posts excerpts. WHY? and how do i stop it
Hello @jumpmanlane
You should actually see the image itself in excerpts instead of the image URL. Please check if the Strip HTML settings from the shortcode are set to OFF or ON. If they are set to ON you shouldn’t see neither image nor the URL of image, if its set to OFF you should see the image itself but never the URL.
You can also enable custom excerpt from Screen Options window on post editor. Incase you want to set a custom excerpt for the post and it will replace the original excerpt of your post hiding everything including the image URL
Screenshot : http://prnt.sc/cwlmk5
However if you are still having issues with the image please open a ticket and we will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks
Ammar
Presales question… with the help of plugins can I create a classified site using your theme? I purchased Classiera from themeforest and I find it difficult to do a lot of things I want to do. A friend of mine told me about your theme, and I’m thinking of switching but I don’t want to find out that I can do what I want but the classified features.
Hello DeRaw1
We’d love to have you aboard, however we have never personally used any classified plugin so far ourselves so can’t really provide a solid answer here tho there are many plugins available and you can always talk to the plugin author of any famous plugin for more detailed info. Some of their users must be using Avada as its the largest selling WP theme on TF at the moment.
Thanks
Ammar
Hi there. I clicked your patch in admin pannal today. Immediately mysite had error. Please herry help. Thank you.
Hey @vitamind!
Hmm, what error were you receiving? Do you happen to have a child theme active on your website? We would really need to take a closer look at your website to know what went wrong during the update.
If you purchased Avada prior to September 1st 2015, you are eligible for our grandfathered support policy:
https://theme-fusion.com/avada-doc/getting-started/extending-and-renewing-envato-item-support/
If not, you can purchase an extension of your Avada support via your ThemeForest account:
https://theme-fusion.com/avada-doc/getting-started/extending-and-renewing-envato-item-support/
If you require us to take a look at your site for you, please head on over to our support center to submit a ticket. A member of our team will be assigned and respond as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks!
Ryan
Hi there, I have lost all my styling and most of my media after updating the theme. I have done everything as per instructions. I really shouldn’t have to pay for renewed support? Please help. Thank you.
Hey @kyxcreative!
You shouldn’t have lost your styling or any of your media items after the update. This would indicate that something during the update did not process correctly. Can you please confirm that you’re running the latest version of WordPress, as well as Avada 5.0.2, Fusion Core 3.0.2 and Fusion Builder 3.0.2?
If so, we would really need to take a closer look at your site to know what went wrong during the update. If you purchased Avada prior to September 1st 2015, you are eligible for our grandfathered support policy:
https://theme-fusion.com/avada-doc/getting-started/grandfathered-support/
If not, you can purchase an extension of your Avada support via your ThemeForest account:
https://theme-fusion.com/avada-doc/getting-started/extending-and-renewing-envato-item-support/
If you are sure that you have processed the update correctly, please do head on over to our support center to submit a ticket. A member of our team will be assigned and respond as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks!
Ryan
I wanted to leave a note for those who have tech issues with the theme/features. Please be patient and submit a support ticket. They have excellent support and will assist you in a timely manner. We sometimes get frustrated when things don’t go a certain way, but eventually their professional team resolves the issue. Most of the time it’s not an issue with the theme, but our hosting/server or other plugins.
Thanks guys for assisting me this week! Continue the great work!
Hey @smile2013!
Thank you for the support! We are constantly refining Avada to ensure that our customers are well taken care of. Since the release of 5.0, we have already dispatched two minor releases to address some of the smaller issues that came up after the major release. There are usually a few factors at play when something goes wrong and our team are available to assist with finding the root cause, whether it be theme or hosting related.
Thanks again for the continued support, I hope you’re enjoying the Avada 5.0 update!
Thanks!
Ryan
p resale question…..can I make Microsoft under main site? how many license I need?
Hey @clio_pasta!
Hmm, I’m not sure what you mean by “can I make Microsoft under main site”. Can you please elaborate on that question for me? In general, each site that is running Avada will need to have it’s own license as per Envato’s license agreement:
https://themeforest.net/licenses/standard
Thanks!
Ryan
oh sorry I mean can I have a mircosite under the main theme.
for example main site has about us, contact us, menu, home page
the mircosite has it own main menu, special sales, hot items, latest news.
the mircosite will be linked from our newsletter sending out to subscribers
can it works like that?
can one theme work on main site and a micosite? one domain or one domain and a subdomain?
thanks
Hello @clip_pasta
you have to purchase/own a license for each publicly accessible domain install of the theme. Regardless of whether the installation domain is a sub domain or not, if it is publicly accessible, it requires a license.
For more information please check the Envato regular license definitions here -> http://themeforest.net/licenses/terms/regular
Cheers
Ammar
Hi
I have just purchased the Avada word press template and saw that there was was options to for other services for example installation and various setups, i was wondering, is that an extension of your services you offer?
Kind regards
Hello!
Thanks for the purchase, welcome to our awesome community!
However those extra services are not by us, ThemeFusion. We recommend going to our own support center and having our team help you out. We can help you install it, and answer any questions you have.
If you have further questions or need assistance with anything, signup at our support center and submit a new ticket. Our support team will gladly help!
Click Here To Create An Account & Get Avada Support
Thank you!
Thanks for your quick reply, much appreciated!
Okay great our go to your help center and see if they can help me out with my requirements.
Hey @olje!
No worries, glad to hear we could assist.
Just to confirm, our support representatives don’t offer those extra services. We are here to assist you with using the Avada theme, however the services that you were referring to in your original comment were offered by Envato, not ThemeFusion.
In any case, if you have any questions, please do submit a ticket and one of our support representatives will provide further information.
Thanks!
Ryan
Hi,
Oh okay, no problem….So your assistance is more on how to improve and enhance the Avada theme experience, updates and etc?
Regards
Hey @olje!
That’s correct. We’re available to answer any questions you may have about using Avada of the Fusion Builder, or to troubleshoot any issues you may encounter. For services such as customizations, you may wish to have a browse through the Envato studio portal:
https://studio.envato.com/explore/wordpress
Thanks!
Ryan
Is there a way to convert Visual Composer plugin layouts to Fusion Builder?
Hello!
Currently there is not, however there very well may be in the future
Thanks!
Thank you so much for your prompt response.
Hey @vickeywilliams!
No worries, you’re more than welcome.
Thanks!
Ryan
Hi. I have 5.0.1 Go to update to 5.02 and get this message: An error occurred while updating Avada: Update package not available. Do I miss something? Thanks
Hello @Ifreddo.
Are you trying to update via Auto Update method? If that is not working please try our manual (FTP Update) method and it should do the job for you just fine.
More info about FTP update method can be read here : https://theme-fusion.com/avada-doc/install-update/ftp-installation/
If you need further assistance please open a ticket and we will assist you with the issue as soon as possible.
Click Here To Create An Account & Get Avada Support
Cheers
Ammar
Just downloaded the latest Avada 5.0.2 with the new Fusion Builder. Since Fusion Builder is a required plugin, I naturally had to install and activate it. However, there is parse syntax error during activation. The error says:
Parse error: syntax error, unexpected T_FUNCTION in /home/ewebspee/public_html/adultliveauctions/wp-content/plugins/fusion-builder/fusion-builder.php on line 557
Please help to let me know how to fix this. Thanks.
Hello @webspeed.
The error you are encountering very likely mean your server is using an outdated version of PHP.
Please check the version of PHP listed in Avada > System Status.
More info : https://theme-fusion.com/avada-doc/special-features/system-status/
The theme requires a minimum of 5.6 or higher as per our documentation here please : https://theme-fusion.com/avada-doc/getting-started/requirements-for-avada/
If you are encountering an error, it most likely means 5.2 is being used. In which case, please contact your host and request that they update this for you.
However if you still see the error even after updating PHP please fill in a ticket and we will look into the issue for you right away.
Click Here To Create An Account & Get Avada Support
Thanks
Ammar
Hi,
There is a serious issue with your support system. Today I posted a ticket to ask for a test reply so I can see if your replies are delivered in my mailbox. This ticket has disappeared from the support system.
Furthermore there are now problems with loading the replies inside the support ticket system.
Please can you resolve this soon as it is almost impossible to communicate efficiently about technical issues.
Thanks
Hello @Jawes
I can assure you that our support platform is working all fine and good, please make sure you are not posting in forums but submitting a proper ticket with the link below
Click Here To Create An Account & Get Avada Support
After creating the ticket you should receive an automated response on successful ticket submission along with the ticket # and the replies from our support should come to your email, you can then connect us via the same email back and forth.
Can you confirm if this was your ticket that was being created, we have replied to it already : http://prntscr.com/cwepcx
However if you haven’t received the reply yet please provide us with your ticket # here.
Thanks
Ammar
Hi, yesterday I received a reply on my test ticket. So that is good news. But sadly the issue with the tickets not loading on the support system is still going on. Check the link http://screencast.com/t/zbfQWDPh8V Can you please resolve this. Thanks!
Hi Jawes!
We are not having issues with the support system, in fact we have hundreds of tickets come in a day without issue, and double that of our replies going out that are seen.
Your particular ticket I checked and saw that you do not get our emails back? Can you check your spam or junk folder please? Or any filters you have setup on emails?
Your video shows a list of tickets, but then you open one and there is no reply. Ticket replies are handled via email as the message box above says, you cannot reply on the dashboard.
If you look at this screenshot you will see that someone from your account sent in a ticket and we replied back and it was received. I blocked out important info like emails, but look at the boxes in red. It shows your username, and then our reply back to you that was viewed by the customer: http://d.pr/i/yfk7
As for your video, what browser are you checking in? Please check in a different one, something seems off there, but we nor any of our custoemrs can replicate that and we have been receiving hundreds of tickets a day with questions as I mentioned earlier.
You mentioned you do not get our emails, yet on our side it shows them as being read from that email listed above in the screenshot.
Please check that out. Go to the ticket page, make a new ticket and confirm that the email on file after submission is the correct one. Maybe that is the issue. You can see part of the email in the above screenshot.
Thanks
If this is an email issue from changing an email, please email us at support@theme-fusion.com with the email you’d like to use and we can make sure that is what is on your account.
However, whatever email you signed up with and input, is the one that is used. So I assume that is the problem, somewhere along the lines it may of changed?
But please do email us at the address above, with the email you wish to use, and we can walk through a ticket reply with you to show that it works.
Thanks!
I will reply on your support mail. Thanks.
Someone is receiving them as it shows on our end as received.
Thanks Jawes, we’ll get it handled for you to find out which email it is.
This should be handled now as in last 10 minutes new reply came in, we sent one out and it was received: http://d.pr/i/8L1d
If you still have issues, email support@theme-fusion.com
Thanks!
