Hello!

What version of Avada are you on? make sure you are up to date with Avada which is v5.0,2 and that should not happen.

Also, if you only “replaced” the Avada theme folder on update, then old files can still be left in the folder. It is best to fully delete the old theme folder, and load up the new one so nothing old is still there, which can cause that error.

If you have further questions or need assistance with anything, signup at our support center and submit a new ticket. Our support team will gladly help!

Click Here To Create An Account & Get Avada Support

Thank you!

I just checked on the latest build and do not receive that message, so you may either be running an older version of Avada, or have old files in the theme folder, both of which can be fixed by deleting the current folder, and uploading the new one which is 5.0.2

If you are not on v5+, make sure to take note of this help file: http://theme-fusion.com/avada-doc/install-update/important-update-information/

And if anything comes up, just submit a ticket and our team will gladly help

Hello!

Yes you can without issue, development sites will not count for the final live site.

Thanks!

Hello!

First off we apologize if you are having issues, however the update is correct and it could be something as simple as not running conversion.

Envato is the one who initiated the paid support policy and what it entails, not us. We , as other authors, have to abide by it.

However, what we were able to do is grandfather anyone in who bought Avada before the paid support policy want into place.

Please see this post, you may apply for it: https://theme-fusion.com/avada-doc/getting-started/grandfathered-support/

If you do, simply submit a ticket and we can take a look. Please take note of this section in that post: http://d.pr/i/1kmT1

Also, these updates we release are fully packed with new features and options, and this particular one has a brand new Fusion Builder built from the ground up.

See What’s New In Our Latest Update!

The Fusion Builder

These updates are free for anyone who has bought the theme and it is up to you if you update. We wish that Envato did not include updates for free and instead did support for free, because when major updates come, customers always have questions, regardless of wether or not it is a theme issue, or just a configuration issue.

If you followed conversion and still see shortcodes, then please run in again on the System Status tab here: http://d.pr/i/10PvB

Thanks

Hi,

First of all thank you for your answer and quick reply.

I have avada 3.9.1, fusion core 1.8…yes, the site has been “in sleepmode” for a while. I guess i have to extend support to get the latest theme version and plugins then?

Ahhh, sorry, found the update to be working now, it failed my first attempt. Now running the latest version of the theme and fusion builder.

A lot of stuff happened during this update so now i gotta get thing back in place.

All ok for now, will submitt a support ticket if i need – thanks for offering the free help

Hey @roggor!

That’s correct, you don’t need to extend your support period to download the latest version of Avada. I’m glad to hear you were able to update to the latest version! If you do require any assistance using the Avada theme, please do head on over to our support center to submit a ticket. A member of our team will be assigned and respond as soon as possible.

Click Here To Create An Account & Get Avada Support

Thanks!

Ryan

Hi there

To answer your questions:

1 – Avada is 100% translation ready and if you want to manage multiple languages, we recommend the WPML plugin -> http://bit.ly/1Q1Kxdi – it is 100% tested and compatible with Avada and comprehensive in terms of functionality

2 – Yes you can, for that you can use any one of a number of membership plugins. Please see this article -> http://bit.ly/1PNJSbH

We will be delighted for you to join the largest theme community out there

Thank you, MB

OK!

Thank you for your help.

I’m new to wordpress template editing, so just a simple questions: despite being translation ready, I still have to install a plugin in order to have multiple languages, is that it?

Thanks again!

Hello!

Yes to have multiple languages on one site, you’d need a plugin like WPML https://wpml.org which helps manage the different languages for your viewers.

We have integration with them also and keep close ties with their team to ensure all is working, it is definitely the best solution for a multilingual site.

Thanks

I manage to spot the problem.
Fusion Builder Plugin is giving the problem.

With Fusion Builder Plugin activate, Add New/Edit for Pages, Posts and Portfolio will not load or load very slow.
How can I solve this?
Need urgent help. Thanks

Hi there

Having checked your screenshot of the error, this will be to the permission level on your hosting servers file system. If you are having an issue saving page content, that could be related.

I suggest creating a support ticket using the link below so that our team can take a closer look at your installation and settings and then help you resolve this

Click Here To Create An Account & Get Support

Thank you, MB

Hi there

Having checked your screenshot of the error, this will be to the permission level on your hosting servers file system. If you are having an issue saving page content, that could be related.

I suggest creating a support ticket using the link below so that our team can take a closer look at your installation and settings and then help you resolve this

Click Here To Create An Account & Get Support

Thank you, MB

Hi there

Having checked your screenshot of the error, this will be to the permission level on your hosting servers file system. If you are having an issue saving page content, that could be related.

I suggest creating a support ticket using the link below so that our team can take a closer look at your installation and settings and then help you resolve this

Click Here To Create An Account & Get Support

Thank you, MB

Hi there

Having checked your screenshot of the error, this will be to the permission level on your hosting servers file system. If you are having an issue saving page content, that could be related.

I suggest creating a support ticket using the link below so that our team can take a closer look at your installation and settings and then help you resolve this

Click Here To Create An Account & Get Support

Thank you, MB

Hello!

Yes there are a few ways to do that. You can do that via the column padding settings, check those to see what it is set at. Or you can add a separator shortcode inside of the column at the bottom and set it to a negative value, like -30px.

If you need further assistance after that, please submit a ticket for us so we can inspect your site and help you out further.

Signup at our support center and submit a new ticket. Our support team will gladly help!

Click Here To Create An Account & Get Avada Support

Thank you!

Hello Dona!

Yes that is fine as long as the other one is deleted

Thanks!

Hello @Janis79

We have a little higher RT due to update here, however we have received your ticket and will get back to you as soon as possible. please stay patient

Thanks

Ammar

We respond to every ticket that comes in, but we have to do them in the order that they come in, which is fair to everyone. Continuing to post here as well as the ticket center only slows us down as it doubles the questions asked. All support is handled via our ticket system. We see your tickets and they are in our que. You will get a response soon.

Thanks

Hello @Wxa

Our theme is 100% compatible with WooCommerce however we have not tried this particular plugin in general so can’t really provide a solid suggestion here, tho i did some digging and found some people have been using this plugin with our theme.

http://bit.ly/2dS38Mo

We will be delighted to welcome you in this Amazing community.

Thanks

Ammar

Thank you for your fast reply!

It is our pleasure

Thanks, and waiting the answer from pinged person Is it possible to release it in the next 3-4 months?

Hello @Cstibi.

Nothing can be said right now, but it one of our priorities seeing the number of pings we have on that particular item

Cheers and have a great day!

Ammar

Hi there

Just add here for further clarification. Accessibility support for Avada is a very important item for us. Our development team has earmarked this for implementation very soon. We do not have an exact ETA, but be rest assured it will be within the next major update for Avada

If you have any further questions or need assistance please create a support ticket using he link below and our support team will gladly assist you

Click Here To Create An Account & Get Support

Thank you, MB

Hello @antonioss1

We have a category widget for woocommerce that can be assigned to the sidebars, however it will not have the same layout as our side header but with a bit of custom CSS it can be achieved.

We will be delighted to welcome you in this Amazing community

Thanks

Ammar

Hello @pocela.

We have never tried this plugin ourselves so can’t really provide a solid suggestion here, however you can use tribe’s ECP that is 100% compatible with our theme and should have no issues, i’d suggest talking to the plugin author about its compatibility with our theme too please.

We will be delighted to welcome you in this Amazing community.

Thanks

Ammar

Hello @AbdallahSabri.

There is a field for icon size inside the shortcode itself that should do the job for you, screenshot : http://prntscr.com/cyn1rt

However incase if that doesn’t work please do fill in a ticket and we will gladly assist you.

Click Here To Create An Account & Get Avada Support

Thanks

Ammar

Hello @DelphiaM

We ship version 5.2.6 of Revolution slider with our latest version of theme that is 5.0.2 and it works all fine and good i can assure you that, there is no need for you to update rev slider to its latest version in order for it to work, 5.2.6 works just fine with our theme so it might be some of the other 3rd party plugin causing this issue for you.

Please disable all your 3rd party plugins 1 by 1 and check with the slider again, if the issue persist we will suggest you to please create a ticket so we can assist you with it.

Click Here To Create An Account & Get Avada Support

Looking forward to assist you.

Thanks

Ammar

Hello @dgearity.

I have checked on your username and you indeed have no submitted ticket in our system right now : http://prntscr.com/cyl3pe

Did you receive our automated email after successful ticket submission? If not can you please try and submit the ticket again and you should get our email with your assigned ticket #, that ensures the successful ticket submission on our end.

Click Here To Create An Account & Get Avada Support

Looking forward to assist you.

Thanks

Ammar

Hello @luisaverdee.

What text do you want to change specifically? If you want to change the menu item drop down GO TO text you can either use our translation technique and replace the string with something else, here is a document post we have regarding this : https://theme-fusion.com/knowledgebase/how-to-translate-go-in-mobile-menu/

If you need further assistance, please create a support ticket and we will gladly assist.

Click Here To Create An Account & Get Avada Support

Cheers

Ammar

Is there anyway I can add an image to that section? I already remove the text but I would like to put my logo there.

I’m not working with the normal logo option given by the theme. I added it myself in the menu: denisegrand.cl

Hello @luisaverdee.

That will require custom CSS actually, we would love to assist you with this but we will require you to please open a ticket with us for further assistance.

Click Here To Create An Account & Get Avada Support

Thanks

Ammar