39327 comments found.
Hello! Excuse me, I urgently need you. I updated the plugin and the WordPress platform, but the site imperohotel.it, as you can see, do not charge more I think the fusion builder. It ‘very urgent please. How should I do? There is something of the plugin to do? I have to re-install the demo avada? I had activated the theme child.
Hey @marcopupillotheme!
It looks like the shortcode conversion didn’t run after the update. Can you please run it manually via the Avada -> System Status page of your WordPress admin panel? You can find all the steps on how to run the manual conversion here:
https://theme-fusion.com/fb-doc/technical/converting-fusion-builder-pages/
If you’re still having this issue after running the manual conversion, please head on over to our support center to submit a ticket. A member of our team will be assigned and respond as soon as possible.
Click Here To Create An Account & Get Avada Support
If your purchased Avada prior to September 1st 2015, you are eligible for our grandfathered support policy. You can read more about this policy and our support system here:
https://theme-fusion.com/avada-doc/getting-started/grandfathered-support/
Thanks!
Ryan
Dearest wonderful amazing people of Avada. My crazy client want’s to have up to 12 products in a row displayed. I’ve been trying to do this in the functions.php file with woocommerce suggested code, to no avail. Any clue to how I might do this?? thanks, you are the BEST. EVER.
Hey @bigmango!
Hmm, Avada columns are currently only built to support up to six columns. I don’t think twelve columns would work, as there wouldn’t be any room for the product images, titles or descriptions.
You may wish to head on over to the WooCommerce community forum and see if anyone has any suggestions on how to go about this type of layout.
https://wordpress.org/support/plugin/woocommerce
If you require any further assistance with the Avada theme, please head on over to our support center to submit a ticket. A member of our team will be assigned and respond as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks!
Ryan
Thank you so much for fixing the column problem. I can now breathe. whew…
Hey @bigmango!
No worries, we’re always working on improving Avada and resolving any issues that may come up during a new release. I hope you’re enjoying Avada 5.0!
Thanks!
Ryan
Amazing update!! Wondering if there is a button to make a container fullscreen? If not, do you think this can be added in the next update!? I know sliders can do it but it would be very handy if containers could too! Thanks so much
Thank you for the feedback!
Yes we agree, it would be nice 
Currently you can use fullscreen via sliders (fusion slider, slider revolution or layer slider) outside of that it is a new feature that will be added sometime in the future.
Thanks!
Hello!
It’s always hard to compare one setup to the next, and in theory anything is possible with any theme, it just depends on if custom coding is required.
From what I see here, the secondary menu always shows: http://d.pr/i/chk .. we currently do not have that option so it would require some custom work to achieve.
Thanks!
How do I change the hover color on images/portfolio items?
Hello!
Go to Fusion Theme Options > Extra > Featured Image Rollover and you can change it there, there is both a top and bottom color to use in case you want a gradient look, as well as opacity
If you have further questions or need assistance with anything, signup at our support center and submit a new ticket. Our support team will gladly help!
Click Here To Create An Account & Get Avada Support
Thank you!
App demo is not working?! I was looking to copy a container off the demo and it isn’t working. The demo loads in a little messed up.
Hello!
Are you copying something from an old install (like v4) to a new install (like v5)? If so that will not work, please only import the App demo on the new Avada v5.0
The app demo works as you can see here: http://avada.theme-fusion.com/app/
Oh and also, if you are copying page content, you must copy it and paste it from the TEXT tab, not the VISUAL tab.
I just tried this a few different ways and all of them worked so it must be one o those above items.
If the issue persists, please signup at our support center and submit a new ticket. Include all the details about the issue, your site URL and version of Avada. For faster service, please include your WP and FTP login info when creating the ticket. Our support team will check it out and let you know.
Click Here To Create An Account & Get Avada Support
If you have bought Avada before September 1st 2015, then we (ThemeFusion) will Grandfather you in for free support Just go to our site and submit a ticket and it should go through.
Thank you, we look forward to helping you!
Hi there, I just updated WooCommerce and am getting the “Your theme (Avada) contains outdated copies of some WooCommerce template files” warning. Is there a patch for this issue? Thanks.
Hello!
What version of Avada are you on? make sure you are up to date with Avada which is v5.0,2 and that should not happen.
Also, if you only “replaced” the Avada theme folder on update, then old files can still be left in the folder. It is best to fully delete the old theme folder, and load up the new one so nothing old is still there, which can cause that error.
If you have further questions or need assistance with anything, signup at our support center and submit a new ticket. Our support team will gladly help!
Click Here To Create An Account & Get Avada Support
Thank you!
I just checked on the latest build and do not receive that message, so you may either be running an older version of Avada, or have old files in the theme folder, both of which can be fixed by deleting the current folder, and uploading the new one which is 5.0.2
If you are not on v5+, make sure to take note of this help file: http://theme-fusion.com/avada-doc/install-update/important-update-information/
And if anything comes up, just submit a ticket and our team will gladly help
Hi,
Pre-sale question about your token-based registration: if I develop on a temporary developer domain, can I move the Avada-based site to the final domain seamlessly?
Hello!
Yes you can without issue, development sites will not count for the final live site.
Thanks!
I don’t understand why I need to pay another $42 for support of a product I already purchased. I updated the theme and it isn’t working as it should be. I followed the conversion process and I am getting shortcode artifacts throughout my site. This doesn’t appear to be a very good way of doing business.
Hello!
First off we apologize if you are having issues, however the update is correct and it could be something as simple as not running conversion.
Envato is the one who initiated the paid support policy and what it entails, not us. We , as other authors, have to abide by it.
However, what we were able to do is grandfather anyone in who bought Avada before the paid support policy want into place.
Please see this post, you may apply for it: https://theme-fusion.com/avada-doc/getting-started/grandfathered-support/
If you do, simply submit a ticket and we can take a look. Please take note of this section in that post: http://d.pr/i/1kmT1
Also, these updates we release are fully packed with new features and options, and this particular one has a brand new Fusion Builder built from the ground up.
See What’s New In Our Latest Update!
The Fusion Builder
These updates are free for anyone who has bought the theme and it is up to you if you update. We wish that Envato did not include updates for free and instead did support for free, because when major updates come, customers always have questions, regardless of wether or not it is a theme issue, or just a configuration issue.
If you followed conversion and still see shortcodes, then please run in again on the System Status tab here: http://d.pr/i/10PvB
Thanks
Hi Themefusion support. I purchased the theme a while ago, i just updated to the latest wordpress version. But now the Fusion slider stopped working. Do i need to buy an updated version of the theme?
Site is located here: laupstadsolberg.no (under construction)
Hello!
Can you make sure you update the fusion core plugin? Go to Avada > plugins and look to see if it’s updated.
Also the current version is Avada 5.0.2 … Fusion Core 3.0,2 .. and Fusion Builder 1.0.2
If you have further questions or need assistance with anything, signup at our support center and submit a new ticket. Our support team will gladly help!
Click Here To Create An Account & Get Avada Support
If you have bought Avada before September 1st 2015, then we (ThemeFusion) will Grandfather you in for free support Just go to our site and submit a ticket and it should go through.
Thank you!
Hi,
First of all thank you for your answer and quick reply.
I have avada 3.9.1, fusion core 1.8…yes, the site has been “in sleepmode” for a while. I guess i have to extend support to get the latest theme version and plugins then?
Ahhh, sorry, found the update to be working now, it failed my first attempt. Now running the latest version of the theme and fusion builder.
A lot of stuff happened during this update so now i gotta get thing back in place.
All ok for now, will submitt a support ticket if i need – thanks for offering the free help
Hey @roggor!
That’s correct, you don’t need to extend your support period to download the latest version of Avada. I’m glad to hear you were able to update to the latest version! If you do require any assistance using the Avada theme, please do head on over to our support center to submit a ticket. A member of our team will be assigned and respond as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks!
Ryan
Hello! I want to purchase your template, but I have a couple of questions before I do so:
1 – do you have multi-language or do I have to pruchase a different plugin?
2 – do you have an option for registered users (meaning, can I create a form registration page and an area only available for registered users)?
thank you for your help!
Hi there
To answer your questions:
1 – Avada is 100% translation ready and if you want to manage multiple languages, we recommend the WPML plugin -> http://bit.ly/1Q1Kxdi – it is 100% tested and compatible with Avada and comprehensive in terms of functionality
2 – Yes you can, for that you can use any one of a number of membership plugins. Please see this article -> http://bit.ly/1PNJSbH
We will be delighted for you to join the largest theme community out there
Thank you, MB
OK!
Thank you for your help.
I’m new to wordpress template editing, so just a simple questions: despite being translation ready, I still have to install a plugin in order to have multiple languages, is that it?
Thanks again!
Hello!
Yes to have multiple languages on one site, you’d need a plugin like WPML https://wpml.org which helps manage the different languages for your viewers.
We have integration with them also and keep close ties with their team to ensure all is working, it is definitely the best solution for a multilingual site.
Thanks
How come I can’t Add New/Edit Pages, Posts and Portfolio?
Whenever I click on Add New/Edit, the page will try to load for a long time and it will just fail.
Even fresh installing Avada theme without importing the demo will have the same problem.
I will only be able to Add New/Edit Pages, Posts and Portfolio if I change to other theme in my Wordpress.
Avada Version: 5.0.2
Wordpress Version: 4.6.1
Php version: 5.6.12
MySQL: 5.6.26
Server: Localhost Xampp on Mac
I manage to spot the problem.
Fusion Builder Plugin is giving the problem.
With Fusion Builder Plugin activate, Add New/Edit for Pages, Posts and Portfolio will not load or load very slow.
How can I solve this?
Need urgent help. Thanks
Hi there
Having checked your screenshot of the error, this will be to the permission level on your hosting servers file system. If you are having an issue saving page content, that could be related.
I suggest creating a support ticket using the link below so that our team can take a closer look at your installation and settings and then help you resolve this
Click Here To Create An Account & Get Support
Thank you, MB
https://drive.google.com/file/d/0B08CH22nFUGOZGh2NnVORUlaX3M/view?usp=sharing Can anyone highlight to me how to solve this?
Avada Version: 5.0.2
Wordpress Version: 4.6.1
Php version: 5.6.12
MySQL: 5.6.26
Server: Localhost Xampp on Mac
Hi there
Having checked your screenshot of the error, this will be to the permission level on your hosting servers file system. If you are having an issue saving page content, that could be related.
I suggest creating a support ticket using the link below so that our team can take a closer look at your installation and settings and then help you resolve this
Click Here To Create An Account & Get Support
Thank you, MB
How come I can’t Add New/Edit Pages, Posts and Portfolio? Whenever I click on Add New/Edit, the page will try to load for a long time and it will just fail. Even fresh installing Avada theme without importing the demo will have the same problem. I will only be able to Add New/Edit Pages, Posts and Portfolio if I change to other theme in my Wordpress.
Avada Version: 5.0.2 Wordpress Version: 4.6.1 Php version: 5.6.12 MySQL: 5.6.26 Server: Localhost Xampp on Mac
Hi there
Having checked your screenshot of the error, this will be to the permission level on your hosting servers file system. If you are having an issue saving page content, that could be related.
I suggest creating a support ticket using the link below so that our team can take a closer look at your installation and settings and then help you resolve this
Click Here To Create An Account & Get Support
Thank you, MB
Avada Version: 5.0.2 Wordpress Version: 4.6.1 Php version: 5.6.12 MySQL: 5.6.26 Server: Localhost Xampp on Mac
Hi there
Having checked your screenshot of the error, this will be to the permission level on your hosting servers file system. If you are having an issue saving page content, that could be related.
I suggest creating a support ticket using the link below so that our team can take a closer look at your installation and settings and then help you resolve this
Click Here To Create An Account & Get Support
Thank you, MB
Hi there,
Is there a way to decrease the size of the black box (especially the size below the social buttons)?
http://imgur.com/a/WinhEThank you in advcance.
Hello!
Yes there are a few ways to do that. You can do that via the column padding settings, check those to see what it is set at. Or you can add a separator shortcode inside of the column at the bottom and set it to a negative value, like -30px.
If you need further assistance after that, please submit a ticket for us so we can inspect your site and help you out further.
Signup at our support center and submit a new ticket. Our support team will gladly help!
Click Here To Create An Account & Get Avada Support
Thank you!
Hi,
Can I buy a licence, then I install it on a demo URL with all the content, and after, I transfer all the web site in another URL with the same licence ? The demo will be delete at the end.
Thank you,
Dona.
Hello Dona!
Yes that is fine as long as the other one is deleted
Thanks!
Hello! Why responsible support team for so long? I just need to quickly finish the site and resolve the problems after updating Avada 5.0.2, but the responses support center is still no.
Hello @Janis79
We have a little higher RT due to update here, however we have received your ticket and will get back to you as soon as possible. please stay patient
Thanks
Ammar
We respond to every ticket that comes in, but we have to do them in the order that they come in, which is fair to everyone. Continuing to post here as well as the ticket center only slows us down as it doubles the questions asked. All support is handled via our ticket system. We see your tickets and they are in our que. You will get a response soon.
Thanks
Hello,
Can you tell me, please, if Avada can be used for a Marketplace website (not a digital one). I want to use it with WC Vendors PRO plugin.
Thank you!
Hello @Wxa
Our theme is 100% compatible with WooCommerce however we have not tried this particular plugin in general so can’t really provide a solid suggestion here, tho i did some digging and found some people have been using this plugin with our theme.
http://bit.ly/2dS38MoWe will be delighted to welcome you in this Amazing community.
Thanks
Ammar
Thank you for your fast reply!
It is our pleasure
