39364 comments found.
Hi there, I need to change the font color and size too for the top header content. Before I use to go to Stylize but now is missing. Tnx
Hello!
That is on the “secondary top menu” tab in theme options under parent level “Menu”, here is a shot: http://d.pr/i/hLa4
Please note, you have to have header 2-5 selected though for that to show because those are the only designs that it works with. So that might be what you see.
If the issue persists, please signup at our support center and submit a new ticket. Include all the details about the issue, your site URL and version of Avada. For faster service, please include your WP and FTP login info when creating the ticket. Our support team will check it out and let you know.
Click Here To Create An Account & Get Avada Support
Thank you, we look forward to helping you!
Tnx a lot! By any chance is there a way to change the font too? 
Hello there.
It is actually controlled by the body typography option inside Theme Options > Typography > Body Typography. However you can also use custom CSS to target the secondary menu only and assigning a custom font to it specifically.
Thanks
Ammar
ok tnx
No problem
Hello,
Thank you for the awesome video and narration.
First off, are you sure your support expired? Product Registration is not the same as Support. Please read the actual messages there.
Product registration is for downloading avada demoa and plugins. Suport is totally different, it is for getting help from our team on our support center.
Envato will say it is, but we (ThemeFusion) Grandfather people in via our support program, see this post: https://theme-fusion.com/avada-doc/getting-started/grandfathered-support/ .. specifically this part: http://d.pr/i/1dFrS
Also, the 5.0 update works, we have nearly half our user base using it already. We guarantee there is a logical explanation. It’s impossible to tell exactly what as we did not see you update, your video only starts after the updates. There could be many reasons and this is why we have support in the first place as it’s impossible to troubleshoot most of the time.
Envato introduced the paid policy, not us. We were against it, however we did everything we could to allow anyone who bought before it was introduced to still get free support for as long as we are updating. So if you would like to complain, please feel free to send them a message, as this was not imposed by us. Allowing people to update but have support expired only creates issues.
Did you undergo conversion?
How did you update?
Did you remove old files, rename the theme folder, did anything else change?
We can certainly help. Based on your video, we have no idea if you underwent conversion.
If you are truly expired (again, don’t look at what envato says, look on our own site and your purchase date), then please email support@theme-fusion.com so we can take a look at it that way. Please reference this message so our staff knows it’s ok to follow up support.
Thanks
I’ve notified our support manager and he will be expecting your email to support@theme-fusion.com. Please include as much info as you can, and it would be best to also include WP/FTP info so we can login and check a few things.
Please note, we have many different timezones so if you do not get a reply quickly, it will come early Friday
Thanks
Hi, thinking of buying another license for a new project but could you tell me if there’s any way to achieve this: https://digiday.com/event/digiday-programmatic-summit-november-2016-palm-beach/#agenda where the logo stays at the top of the page on the left with the social icons/search on the right and then the main navigation menu is immediately below the slider but jumps to a sticky menu on scroll? Is it possible either with Theme Options/Custom CSS or widgets or would we need to use a third party plugin such as Ubermenu? Thanks!
Hi there
By default, right now there is no option within Avada to natively display two menus in those positions. However, as a workaround you could use a normal Avada header with menu assigned, a slider in the same position and on each page add a widget area and create a pseudo menu as in your example. The down side is that it would need to be implemented on each page
The alternative would be to implement a custom solution to achieve this
If you need further assistance or have any questions please engage with our support team and they will gladly guide and assist you
Click Here To Create An Account & Get Support
Thank you, MB
This theme has great support and is well made! Highly recommend purchasing it!
Thank you very much for sharing that, we appreciate it
Hi we are registered for Auto Update but Not able to get Auto update
Hi there
If you have registered your product then please log in and go to the -> WP Dashboard >> Updates page and you will see the Avada update -> http://d.pr/i/7rMS – select it and then click ‘Update Themes’
When it comes to updating always make sure that you check and follow the update instructions carefully
Important Update Info -> http://bit.ly/1FAmQpu
How to Update -> http://bit.ly/1H8JGzo
Avada Patcher -> http://bit.ly/1QSd8Ol
If you need further assistance or have any questions please engage with our support team and they will gladly guide and assist you
Click Here To Create An Account & Get Support
Thank you, MB
hi
i follow your step but under updates there is no avada update showing kindly guide .. same issue i was having in last update
Hello @Maheshinfra.
We will need to look into this issue in details, can you please open a support ticket so we can assist you precisely.
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
Ammar
Hi,
I can’t use Elastic Slider. I use Avada Version 5.0.2
Thanks,
Hello @MaximusTheme.
Please make sure its enabled from Theme Options > Advanced > Theme Features : http://prntscr.com/d2jzck
If you still can’t see it do open a ticket and we will take a look at it right away.
Click Here To Create An Account & Get Avada Support
Thanks
Ammar
thank you for your help.
You’re most welcome
Hi ! grate theme thanks! i have done contact us page but do not show the map gives this error: Oops! Something went wrong. This page didn’t load Google Maps correctly. See the JavaScript console for technical details.
i have put in theme option latlng=45.619067, 9.216895 can you help? thanks!
Hello @Salvatonic.
Glad to hear that you liked our product, regarding your query on contact form google map. Please make sure that you are enabling the Google Map Script from Appearance > Theme Options > Advanced > Theme Features
http://prntscr.com/d2hnu3Also please make sure that you are setting up an API key following this article : https://theme-fusion.com/avada-doc/special-features/setting-google-maps-api-key/
However if the issue persist, please do open a support ticket and our technical team will be glad to assist you with the issues
Click Here To Create An Account & Get Avada Support
Thanks for choosing Avada.
Ammar
Hi Ammar, thanks for your prompt reply! ok i have done, but i have avada 4.0.2 installed so i don’t have the goggle API option. and in the wp i cannot update automatically the theme. shall i download latest version and upload via FTP?
Hello @Salvatonic.
You should get the Auto Update notification on your themes panel as far as your theme is registered for Auto Update, please check out this article here : https://theme-fusion.com/avada-doc/getting-started/register-purchase-avada-version-4-0-3-lower/
However in case its not showing up for you, FTP method installation can also work and you can download the latest version from your themeforest account.
You can learn more about the FTP installation method here please : https://theme-fusion.com/avada-doc/install-update/ftp-installation/
Cheers!
Ammar
Hi, I see that under “Compatible With”, it only says Gravity Forms 1.9.x. But it´s been a while since Gravity Forms 2 was released. What does this mean, are you not testing Gravity Forms for compatibility anymore, or do they simply not function well together with their latest release?
Hello @Disti.
Gravity forms should work just fine with our theme, the compatibility screen perhaps needs to be edited in this case and i will talk to our Author about this. You should be good to go and if anything comes up please do create a support ticket with our centre and we will gladly assist.
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
Ammar
Thanks, that´s good to hear ! So I guess the same is true for Events Calendar which has also has much later versions? ...I do think it´s a little confusing that you explicitly mention older versions
Hello Disti
Indeed, same goes for the ECP for sure, we will update the versions there as soon as possible, sorry for the inconvenience but you should be good to go with all the latest versions of compatible plugins
Cheers.
Ammar
Fill Width Container in Boxed Layout
Hi there, we are struggling a bit to get the container to be full width (to the edge of the page) in boxed layout. We are looking for something similar to the Church demo. http://easybin.net/jpce2/wp-content/uploads/2016/11/screengrab1.jpgSolution Found
I read your reply to @Ndev777 and am happy with the result!Hey @Frabie.
Awesome to hear that, all you needed to do was to use 100% width template by selecting it from page attribute section
Cheers.
Ammar
Hi Guys, We use Avada for multiple websites for various clients. Do you have a multi licence or a corporate licences. Do you have a solution for this?? Thanks
Hello @Cfit.
You have to purchase/own a license for each publicly accessible domain install of the theme. Regardless of whether the installation domain is a sub domain or not, if it is publicly accessible, it requires a license.
If you are migrating to a different domain and you already have your product registered with your original purchase code etc, you do not need to purchase a new license; You can simply add your registered purchase information to the new installation’s product registration tab.
For more information please check the Envato regular license definitions here -> http://themeforest.net/licenses/terms/regular
Thanks
Ammar
I just bought this theme and LOVE it! Where do I find the templates for the layer sliders?
Hello @Absoluteassistance.
We are happy to hear that you love our product and we are continuously working to make it even better, regarding your query on the layer slider templates you can download all our demo sliders by following the instructions in here : https://theme-fusion.com/avada-doc/sliders/how-to-get-our-demo-sliders/
However there is no other source where you can download the layer slider templates from yet now, you can try and google if you are looking for some other pre made templates.
If you ever need our further assistance, please do open a new ticket with our support centre and we will gladly assist you with it.
Click Here To Create An Account & Get Avada Support
Thanks for choosing Avada.
Ammar
I need to report a bug. I just updated to Avada 5.0.2 and there is an issue with the Menu. Somehow the code on the cart icon in the desktop nav bar got updated to include “current-menu-item” and “current_page_item”, so now it permanently looks like it is the active page, no matter which page you’re on. Can you address this in your next update ASAP please? It looks wonky.
Hello @Sexpressed.
I can assure you that is not the case and current_page_item class should only be added when you are on that menu item, you can see this in our demo page here : http://prntscr.com/d2fslo
It must be some other 3rd party plugin of yours causing this issue, i want you to please go ahead and double check by disabling each of your 3rd party plugins please and if the issue persist do create a support ticket so we can assist you with the issue.
Click Here To Create An Account & Get Avada Support
Thanks
Ammar
Hi,
I`d like to use grid layout in category page, but I dont see such option. Can you help me to find this setting?
Hello @Egahen.
If you are talking about blog posts, you can do that by going to Appearance > Theme Options > Blog > Blog Archive Layout.
Screenshot : http://prntscr.com/d2frj5
If you are talking about the portfolio posts, you can do that by going to Appearance > Portfolio > Portfolio Archive Layout
Screenshots : http://prntscr.com/d2fror
Hope that was helpful, if you need any further assistance you are always welcome to open a new ticket with us.
Click Here To Create An Account & Get Avada Support
Thanks for choosing Avada.
Ammar
Hello Everyone
We are excited to introduce Avada 5.0! Check out the links below.
We are dedicated to continually provide an excellent product with superb customer service to all our users. If you have any pre-sales questions, please post them here in the item comments and our team will answer them promptly.
If you have already purchased Avada, please signup at our Support Center to use our support resources and ticket system to interact directly with one of our expert team members.
See What’s New In Our Latest Update!
The Avada Options Network
The Fusion Builder
Our Professionally Designed Demos
Industry Leading Demo Importer
Fusion Builder Elements Overview
Mobile Visibility System
Flexible Site Framework
Advanced Header Options
Responsive Framework
WooCommerce Design Integration & Demos
bbPress Design Integration & Demo
Events Calendar Design Integration
And we have many more amazing features coming in future updates that are free to any customer who has bought a license.
Thank you, we look forward to helping you!
ThemeFusion Team
Hi,
Why is it that when i install one of the pre-built templates as one of pages it doesn’t install everything, for example the sliders at the top or images?
Look forward to hearing from you
Regards
Hello!
Great Question
Because installing single pages through Fusion Builder is only meant for skeleton layouts. Read the the top description on the page, it says this … http://d.pr/i/Ybi3
If you want the full thing (sliders, theme options, etc) ... then it’s best to import the full demo.
We can’t import theme options and sliders for individual pages as it’s a technical limitation. So we offer full demo imports which gives you everything, and then single page imports from every demo through Fusion Builder which gives you the main layout.
If you have further questions or need assistance with anything, signup at our support center and submit a new ticket. Our support team will gladly help!
Click Here To Create An Account & Get Avada Support
Thank you!
Hi, Thanks for your reply much appreciated. Okay how do i go about importing the full demo?
Hey OLJE
In that case you have to import the full demo using our Auto demo importer that can be accessed from Avada > Install Demos Tab, Please read more about it here : https://theme-fusion.com/avada-doc/demo-content-info/import-all-demo-content/
If you have any other query please do open a support ticket and we will gladly assist you with it
Click Here To Create An Account & Get Avada Support
Thanks
Ammar
Hi,
Thanks for your help so far! appreciate it
I am currently on Version 4.0.3, but want the latest version and i am really confused with everything that is going on. I have a few questions:
1) Do i have to download the documentation and install the theme again in order to get the latest version?
2) Is there a way, where the versions can be automatically upgraded/Updated?
3) On my dashboard it says i have the latest version of WordPress, does that have anything to do with Avada?
4) When i try to get additional through the support ticket it keeps bringing me elsewhere for some reason and just showing me a lot of info, its getting a bit frustrating now because all i want to do is just get the update so i can start building my site.
Kind Regards
Hello!
It’s best to submit a ticket for us so we can walk you through this. I will leave some brief notes below, but please signup and submit a ticket for us.
1. You do need to update the theme to get the new version, which means you need to download it from your downloads tab here, or use the auto updater (if you set that up). We have video tutorials for both installing it via WP and FTP here: https://theme-fusion.com/support/video-tutorials/avada-videos/
2. Yes, through our auto updater, once you are on v5. The old one in 403 has been expired as the old Envato API is. Once you are on v5, you can set it up so it is automatically updated.
3. That just means you do not have auto updater setup. Download it from here https://themeforest.net/downloads and install it via WP or FTP (see videos above)
4. I’m not sure what is wrong here. Currently you are signed up at our site with username OLJE and email of omaredwards940 (at) yahoo (dot) co (dot) uk.
You can go here and login: https://theme-fusion.com/support/
If yo do not recall your password, use password reset. Once you get in, then go here and submit a ticket and our team will gladly walk you through this and even update it for you if needed http://theme-fusion.com/support-ticket/
Thanks!
Okay thanks, i have submitted a ticket, hopefully i can get everything sorted out and in place so i can actually begin my project
Thanks again for your help
Hey OLJE.
Awesome, we reply to the tickets in order they come in, we will get back to you as soon as possible
Thanks for choosing Avada.
Ammar
I was on the Fusion Builder – Library – Demos, but I realize that Avada Classic Shop is not there. Could someone please fix this?
Hello!
Yes this has already been fixed. You can apply the patch on the Avada > Support tab … or just update to the latest version of AVada which is (Avada 5.0.3, Fusion Core 3.0,3 and Fusion Builder 1.0,3)
The Patcher tool is used by our team to issue qui k fixes if they are needed, it is on the Support tab towards the bottom, always apply any patches you see there.
For more info on it, see this post: https://theme-fusion.com/avada-doc/install-update/avada-patcher/
If you have further questions or need assistance with anything, signup at our support center and submit a new ticket. Our support team will gladly help!
Click Here To Create An Account & Get Avada Support
Thank you!
“Load More button issue on portfolio layout with side navigation template!”
Whenever we use a portfolio layout grid in a side navigation template, the load more posts button stops working. The load more button might be conflicting with another a duplicate class or id from the sidebar. Please look into it. We use Avada as our number one WordPress theme. This is a crucial issue and would appreciate a response when this is resolved. Thanks.
Hello!
Hmm I just tried and it was ok, are you running the latest versions (Avada 5.0.3, Fusion Core 3.0,3 and Fusion Builder 1.0,3)? If not update and check it out.
Also disable any extra 3rd party plugins just to see if that helps.
If the issue persists, please signup at our support center and submit a new ticket. Include all the details about the issue, your site URL and version of Avada. For faster service, please include your WP and FTP login info when creating the ticket. Our support team will check it out and let you know.
Click Here To Create An Account & Get Avada Support
Thank you, we look forward to helping you!
Hi, I just purchased avada and installed it successfully into WP however WP is now prompting me to register the product by creating a personal token via a link that was suppose to have been sent. I was never sent a link to generate a token. I did receive a confirmation order email but there was no such link for the token creation. Please advise. Thank you.
Hi there
The token key is not emailed to you, you need to generate the token key from within your Themeforest account. For detailed instructions on how to do this please see this help file -> http://bit.ly/1GrzAgY
If you need further assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, MB
Hi,
how can I add to Avada the Google Tag Manager code? I checked Avada 4.0.3 and found that tracking code adding option is not how GTM requires:
( 1) <script> “Paste this code as high in the <head> of the page as possible”,
2) <noscript> ” paste this code immediately after the opening tag”
More info at: https://developers.google.com/tag-manager/quickstart
I hope you will consider such an option, Thanks, Best, V.
ad 2: it is opening body tag, but some comment moderation script has removed that from my copied text… Pls see the linked info for correct details.,.
Hello @vanetreg.
You should be able to add the 1st one into our second code field area as its inside the <head> tag as per the instructions, however its not to the very top and for that you will require to inject it using a custom hook.
Same with the 2nd code and it can go into the 3rd field, however it goes just above the closing body tag.
We have custom hooks and filters that you can use with our theme to inject your own code, you can read about them here : https://theme-fusion.com/avada-doc/special-features/avada-hooks-actions-and-filters/
Hope that will help
Cheers.
Ammar
Hi Ammar,
Re: 1: you are right: “its not to the very top”, but this is the lesser problem
Re: 2: on 3rd section ( Space before ) the problem is not only that the injected code is not at the very top of body area, but inserting noscript code of GTM doesn’t work there, you will get an error (you can see details hovering the signs before row numbers). Pls. test it w your own GTM
Best, V.
Hi there
I am going to suggest that you create a support ticket so that our support team can assist and guide you here. I have checked our system and I can confirm hat you are Grandfathered in for our support -> http://bit.ly/1SwDKpe
So please go ahead and create the ticket using the link below
Click Here To Create An Account & Get Support
Thank you, MB
Hello, I bought your theme Avada, I’d add to the theme features. So I would need HTML. Can you send it to me please?
Thanks for your feedback.
Hello @matiasmendes
I am not sure about your query here, can you please explain it to us in details using screenshot and site URL if possible please? We will suggest you to please open a support ticket so we can look into this issue and provide precise assistance.
Click Here To Create An Account & Get Avada Support
Thanks for choosing Avada
Ammar
