39360 comments found.
hi i was wondering if you can help me? i have added the fyout menu and made it horizontal but my question is…. how can i add it so there is a sub nav? i have added a sub menu item to the wordpress but it doesnt work? where would i go to add this in as i would have thought it would work? here is my test site http://176.32.230.16/smc-safety.co.uk/
Many thanks
Hello @northernmonkeycm
Flyout menu does not support sub menu items due to the way its layout is, you can use any other header versions we have to enable sub menus on main menu items.
Thanks
Ammar
we had to use that header as the client wanted the hamberger effect and the other headers didnt have that feature but so happens we need a dropdown menu adding! if you point me in right direction where i could add that il try do it! As you see from my test url lionk we changed way menu looks as its horizontal now and not virtical Many Thanks Chris
Hi there
We will love to assist you with this query, however Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and out support team will gladly assist and guide you.
Regarding support, Envato introduced paid support and we as authors had no control over this unfortunately. However if you purchased that copy of Avada prior to the 1st of September 2015, we (ThemeFusion) have Grandfathered you in for support for that purchase and that means you do not have to extend/renew your support -> http://bit.ly/1SwDKpe
Click Here To Create An Account & Get Support
Thank you, MB
Pre purshase question:
its possible to use fullscreen menu of photography demo in classic demo ( i want use classic demo but with the menu of photography demo)?
Thank you
Hello @Bouta.
Ofcourse! Its definitely possible, its actually our new header version, header-v6 that has this option and it can be enabled on any demo you want to, we have 7 types of amazing headers that you can choose from.
We will be delighted to welcome you in this Amazing Community 
Cheers.
Ammar
Hi, i submitted a ticket 4-5 days ago, when should i expect a reply ? there is no visibility on your website for that nor a section called “my tickets” to see the status. kind regards, Hammad
Hi there
Your one and only support #123557 created on November 2nd @ 01:39am EST was replied to by our support on November 2nd http://d.pr/i/wRRY
Our support asked you to updated to Avada 5.0.3. I am resending the support reply right now.
Please Note that our support is email based, so go ahead and check your email inbox for our reply and also check the SPAM folder just in case
Thank you, MB
Hi, Thank you i received the email notification 2 days back and all good. Kind regards.
Hey there!
Thanks for notifying us
Cheers
Ammar
hey, a question: when i go to my homepage it automatically scrolls down to the end of the page: http://outofsite.biz/business/ any idea? thanks
Hello @idoangel.
It looks like an anchor link is set down there, i am not able to track this business page anywhere in your menu items, please double check the menu anchors on the provided page and see where its set.
If you need us to take a precise look, do open a ticket and we will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks
Ammar
thanks for replying
it’s strange, because the address itself has no anchor. i also don’t have any anchors on the page.
Hello @Idoangel.
Hmmm.. You are right about that, do you have any smooth scroll or some other plugin installed that might be causing this? Have you tried disabling the 3rd party plugins?
I will have to take a look at your website setup honestly to provide a very clear response since if there is no anchor set there is no way it should scroll down on its own there.
Cheers.
Ammar
i tried disabling the only extra plugs i have – heromenu, ladyslider, ninja popups – but it was still the same. i’m submitting a support ticket. thanks.
oh damn :\ support expired. do i have to renew, or do you want me to send you login details so you cantake a look? thanks!
Hey @idoangel.
Thanks, we are looking forward to it
Cheers.
Ammar
Hey @idoangel.
Thanks, we are looking forward to it
Cheers.
Ammar
i can’t… i’m expired. do i have to renew for such a bug? thanks.
Hi there
Firstly we can confirm that there is no reported bug for this. When inspect the business page on your website I am seeing a Javascript error that is causing the problem -> http://d.pr/i/Ei69
Regarding support, Envato introduced paid support and we as authors had no control over this unfortunately. However if you purchased that copy of Avada prior to the 1st of September 2015, we (ThemeFusion) have Grandfathered you in for support for that purchase and that means you do not have to extend/renew your support -> http://bit.ly/1SwDKpe
Click Here To Create An Account & Get Support
Thank you, MB
Hi, Just a quick question. Is it possible to migrate my licence to another domain. So i just activated my theme with a domain but i want to use demos and..etc with another domain. How can i cancel my activation with one domain and transfer to another???? thanks
Hello @Strive2trade
Regarding your product licensing, you have to purchase/own a license for each publicly accessible domain install of the theme. Regardless of whether the installation domain is a sub domain or not, if it is publicly accessible, it requires a license.
If you are migrating to a different domain and you already have your product registered with your original purchase code etc, you do not need to purchase a new license; You can simply add your registered purchase information to the new installation’s product registration tab.
For more information please check the Envato regular license definitions here -> http://themeforest.net/licenses/terms/regular
Cheers.
Ammar
why when I lost the button responsive toTop? Guide me how to fix it. Thanks very much.
Hello @vnpdev
ToTop script can be enabled separately for mobile phones actually and this can be done from Theme Options > Advanced > Theme Features
Screenshot : http://prntscr.com/d4i5qi
Hope that is what you wanted to ask.
Thanks
Ammar
Greate, I did it. Thanks very much. 1 problem.help me. In blog singles, I lost sidebar in Mobile, so what to do?
Hi there
Because the Themeforest comments section is meant for pre-sale questions and generalities only, we are not able to provide support here unfortunately. Please create a support ticket using the link be low and our support will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, MB
I would like to report a bug. If you use the agency theme there is no way to put in the tagline text unless you type “tagline” in the search and the box appears. The setting do not work for styling.
Hello @q2mars.
I can assure you there is no such bug with our theme, are you talking about the header tagline section or our tagline short code? I can use both just fine on my end without any issues at all.
Can you please create a ticket with some more info and the issue you are getting on your end so we can look into this for you precisely.
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
Thanks
Ammar
Hello, I do not receive notification of updates since version 4.0.3 I have notifications enabled in the Envato profile. Best regards.
Hello @JRSystem.
Please make sure that you have your product registered successfully by reading into this article once : https://theme-fusion.com/avada-doc/getting-started/register-purchase-avada-version-4-0-3-lower/
Update notifications will only come up if your product is registered. Please read this article on how you can update your theme using different methods as well.
HOW TO UPDATE YOUR THEME IMPORTANT UPDATE INFORMATION
However if you need any further assistance, you are always welcome to renew your support and open a new ticket with us.
Thanks
Ammar
Hi. I understand your explanation is for the Dashboard in Wordpress and I do not mean that. I mean the notifications that are sent through Envato. I used to get email updates and not now. Best regards.
Hello JRSystem.
We actually do not control Envato and the update notifications are not sent by them but us if you have subscribed to our Newsletters here : https://theme-fusion.com/support/avada-community/
However the update emails are not sent for every single update specially for minor versions so its not a good idea to depend on the newsletters to wait for update, you should always check the WP dashboard area for available updates of themes or plugins.
Thanks
Ammar
Ok, thanks for you service. Bests regards.
You are most welcome
Hello there,
I’ve checking new page samples on your site and very much excited some of home page samples, however, I have no idea how some of those pages are built. I can see how the demo pages are built after install decoupages, but I can not really find the same payout such as home Magazine styles on your site.
Is there any place that we can see how the pages were built? or install those pages as like the demos?
Would be great if you could let me know.
Thank you
Hello @Zoodio.
With our new Fusion Builder that is shipped in 5.0+ version of Avada, you can actually import any single page of our demo with just 1 click and that should give you the whole layout of page, this is a new feature we introduced and you can read all about it here : https://theme-fusion.com/avada-doc/demo-content-info/import-individual-pages/
Hope that was helpful, if you need any further assistance please open a ticket with our team.
Click Here To Create An Account & Get Avada Support
Cheers!
Ammar
Hello Ammar, Thank you again for your quick response.
Yes I understand about importing the demos, but I wanted to see if there are any place or way that I could see those sample pages’s backend you have on Avada page. For instance, this page under home: https://avada.theme-fusion.com/home-magazine-style-1/I really would like to know how this page is made and seems like there are no demo that contain similar page layout.
Before 5.0 came in, I could see if I install full classic demo to my WP site and go each page backend to see how the pages are made, but since Im not able to do, I do not have idea how.if I could see the backend to teach myself how to build the good looking site.
It would be great if you could guide me to the right direction.
Thank you very much Best regards
Zoodio
Hello Zoodio,
That page is in the list for importing single pages. SImply go to Fusion Builder, open the Library and choose Avada Classic demo like shown here: http://d.pr/i/vQOj
Then scroll down to find that exact page, it is here: http://d.pr/i/G5yj
If you go to Fusion Builder and do not see the list of Avada demos, that means you need to register your purchase first, which you can read about here: https://theme-fusion.com/avada-doc/getting-started/how-to-register-your-purchase/
If you have further questions or need assistance with anything, signup at our support center and submit a new ticket. Our support team will gladly help!
Click Here To Create An Account & Get Avada Support
An if you have bought Avada before September 1st 2015, then we (ThemeFusion) will Grandfather you in for free support Just go to our site and submit a ticket and it should go through. Read more about it here: https://theme-fusion.com/avada-doc/getting-started/grandfathered-support/
Thank you!
OMG, I feel I am so dumb after seen the answer for my question…. But thank you very much for step by step support and hope didn’t waste too much of your time for such a dumb question….. Anyway, Big thank you!
Oh no, never feel that way! We all do it
Glad we were able to explain it well to you, that’s what we’re here for!
If you have not already, we would greatly appreciate a rating for Avada. Here’s how … Visit your downloads tab on Themeforest and find the Avada purchase. Next to it are 5 stars, select the amount you want to give by clicking on them. Then please refresh the page to make sure the correct amount was given.
Thanks for choosing Avada!
Big thank you for all the great supports and helps! You guys a star!!!
Hey @Zoodio
You are more than welcome
Cheers!
Ammar
We have support but don’t think this question needs a Ticket. First of all, when we do get support it’s really top notch, Awesome and prompt. What more could you ask for from a company? OK, so for several years a lot of threads point to files in /avada/framework… it’ appears this folder does not exist anymore so where are we to look for the php file affected by workarounds that may still work on those files?
Case in point. In Sevenspark/Ubermenu they talk about putting /framework/headers/header-menu.php in so we can insert new menu in top menu area.
Ok so probably our misunderstanding. We are to inject code only into child theme functions? Is that correct? Thanks!
Hello @LTCUSA
Yes, that is correct as all the custom code should always go inside the child theme, in this case when a new update comes in your code is not over written with the theme default code, you can read more about our child theme here : https://theme-fusion.com/avada-doc/special-features/avada-child-theme/
Hope that was helpful, however if you need more precise assistance with anything please do open a new support ticket and our technical support team will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks for choosing Avada.
Ammar
Having had this theme for a while and not used it, I started fresh and installed. I have an issue with the required plugins, most install but some just hang for ages suck as woocommerce, the events calendar and slider revolution. I tried to install woocommerce separately via wordpress but it says update failed – I don’t have it installed. I get this sort of issue: Downloading install package from https://downloads.wordpress.org/plugin/the-events-calendar.4.3.2.zip… Then nothing happens.
I just tried again and managed to install woocommerce via wordpress but not the events camendar or slider revolution
Ignore this, they are all installed now. Didn’t install for the past hour or so. Very strange.
Hello @Furhanuk
We are glad to hear that you have worked this out, sounds like a temporary server issue to me but its good you are all set now.
If you need any further assistance in future please do not hesitate to open a new ticket with us and we will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks for choosing Avada.
Ammar
How can I make it fullwith section my background become smaller version movil????
Hello @tumarcaenfacebook
I am not entirely sure about your query since its not very clearly stated however if you are looking to assign a background video you can use our full width container that is also called (container) only in our new fusion builder shipped with 5.0+ version of Avada.
More info about this can be read here : https://theme-fusion.com/fb-doc/elements/fusion-builder-elements-list/#fbel-full
Hope that was helpful, if you need any further assistance please do open a support ticket and our team will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Cheers.
Ammar
Still no padding on mobile sides?
Hi there
Can please elaborate on exactly what padding option you are referring to? Os it the page padding? Or container padding, etc?
Thank you, MB
Cancel that, there was conflict with super catch causing the theme menu not to work
Hi there
Thank you for letting us know this is resolved.
If you have any further questions or need assistance then please create a support ticket using the link below and our support team will gladly guide and assist you
Click Here To Create An Account & Get Support
Thank you, MB
Since doing the latest update the AVADA theme options is hidden? Just showing a white screen??
Also no padding on mobile view. Is there global setting for this?
Hi there
Thank you for letting us know this is resolved.
If you have any further questions or need assistance then please create a support ticket using the link below and our support team will gladly guide and assist you
Click Here To Create An Account & Get Support
Thank you, MB
Hello ! Can you please confirm that with the basic child theme provided can welcome these customisations : https://avada.theme-fusion.com/lifestyle/health-wellbeing/ or https://avada.theme-fusion.com/health/ ? Meaning with the child theme provided in your pack, content can be imported from either on custom or the other ? (and there’s no need to create or customise more a child theme) Hopefully I am clear ?
Hello @BereniceA
I am not certainly sure about your query here, however the demo URL you provide can easily be imported on our parent as well as child theme without any issues, after the import you can edit the demo as per your own requirement too without any customization and all you need to do is edit our shortcode using our Fusion Builder.
Hope that was helpful.
We will be delighted to welcome you in this Amazing Community
Cheers.
Ammar
Clear ! Yes you answered my question Have a nice day !
It is our pleasure
Hi I’m trying to add Random order in a clients shop page and have added the recommended code from https://docs.woocommerce.com/document/custom-sorting-options-ascdesc/ This is the shop page http://www.indigo-lizard.com/crystal-jewelry/ but as you can see the Random order option is not available in the drop down nor is it displaying randomly each time the page is refreshed. I have saved the order to Random in the WooCommerce settings, but it reverts to Default Order in the front end. Is this an Avada design conflict perhaps? Thanks
Hello @Stevesot.
Have you tried using these ones for the products : http://bit.ly/2fxlksK
And this one for the categories : http://bit.ly/1mFthyX
Thanks
Ammar
Hi Ammar I appreciate the speedy response although these plugins are for manual ordering in the backend. This is not what I asked about. When a user visits the shop page on the front end I would like “Random” as an option in the drop down as per the WooCommerce plugin code snippet recommends to add. Please note prior to Avada 5 update products were displaying in random order each time the page was refreshed when it was set to Popularity. Are there any other plugins you can recommend that are compatible with Avada that can achieve what I’m after?
Hello @Stevesot.
My apologies, i thought you wanted to re-order the products, regarding that code you mentioned we have never tried it on our end so can’t be sure about it however you said it used to work in 4.0 so can you please do open a new ticket and we will look into that precisely. we have never personally tried any such plugin so cant give a solid recommendation here.
Click Here To Create An Account & Get Avada Support
Cheers
Ammar
Avada helped with with a permalink problem. It took a while but they communicated with me during the entire process so I knew they hadn’t just forgotten about me. The support was very good. Avada is such a great product and the support takes it to another level! Karin
Hello @Carney100
Awesome! Thank you so much for taking time out and putting this comment here, we really appreciate this and will past this to our entire team so it can be a source of further motivation, looking forward to assist you even better!
Thanks for being an Awesome customer.
Cheers.
Ammar
Hello I have a problem with product display images one is in the right height and the other is square thank you
Hello @estatemarbella.
Please make sure that you are uploading 500×500 size of images for your products, if you are doing that already please install and run this plugin once : https://wordpress.org/plugins/regenerate-thumbnails/
However if the issue persist please do open a new ticket and we will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks
Ammar
Hi! i have a problem when i want to install layerslider wp from Avada > Plugins:
PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
Plugin not activated. A higher version of LayerSlider WP is needed for this theme. Please update the plugin.
could you help me? thank you in advance!
Hello @ciclick.
Looks like the archives for slider files are not updated, i want you to please try and install the LS using WordPress method, you can download the latest version of slider using this fallback method please : https://theme-fusion.com/avada-doc/install-update/demo-plugin-offloading/
Please read the fallback method from there ^ for installing the plugins, however if the issue persist please do open a new ticket and we will gladly assist you with it.
Click Here To Create An Account & Get Avada Support
Cheers.
Ammar
