Hello,

Please submit a ticket at https://qode.ticksy.com so our support can investigate this on your end. Also provide additional info in your ticket.

Qode

Hello,

Please submit a private ticket at https://qode.ticksy.com and share WordPress admin access, so our support can check this on your end.

Qode

Hi there,

Unfortunately not, such an option does not exisit witihin WordPress, but you can easily create new one, and to add widgets to WooCommerce Sidebar again.

Qode

Hello,

And thank you for the interest in our theme.

The theme + hosting is Evato bundle and they provide featured services to end users so you should contact them directly for more informations.

Unfortuantely such an option does not exist, but you should be able to achieve this with some plugin like Ninja Forms for example.

Qode

Hello,

Theme is using iconic fonts from 3rd parties so icons within these fonts does not depend from us. For example if you want to additional icons fo Font Awesome http://fontawesome.io/ you have to contact them and to suggest new icon, and if it gets approved it will become available from one of future font updates, and also it will become available in the theme when we include newer version of the font.

Much easier option would be to create custom fonts as .png images and ti insert them where needed with single image element.

Qode

Thanks for your reply! I was wanting to animate the icons like you’re able to do with the icon elements – is there a way to do that with .png images in the single image element?

Also, how do I import a custom font?

Thanks

Hi again,

Unfortauntely you cannot animate images in a way like font icons. Unfortunately adding custom font (iconinc font) will require some advanced custom coding, we are sorry , but if you want to add additonal font for text elements, that can be achieved with some css code, and our support can provide you with instructions but you will have to submit a ticket at https://qode.ticksy.com

Qode

Hi,

Since forms are showing sucess message, this means that message is processed but email is not being processed by the server. Solutions:

1) Ask your hosting service does your mail server is enabled for your site? If no they need to enable mail server and you fill fix this problem

2) Ask your hosting service does SMTP username and pass are set for your site? If SMTP pass and user are set then you need to install this plugin https://wordpress.org/plugins/wp-mail-smtp/ and there to set these parameters (user and pass) and to check again this problem

Qode

Thanks for the reply, I resolved the issue

Awesome!

Glad to hear that you managed to fix it.

Qode

Hi,

After theme update, you just need to perform uninstall / install of required plugins in order to install latest included versions.

We have video tutorials regarding theme and plugins update:

Qode

I also cannot see the media files.

Hi,

Probably migration of your site is not performed correctly. You should follow this guide regarding moving WP installation. This also refers to migration from one server to another​ http://www.wpbeginner.com/wp-tutorials/how-to-move-wordpress-from-local-server-to-live-site/​

If you continue to have problems, you can consult our support by submitting a ticket at https://qode.ticksy.com

Qode

Hello,

When importing demo content, before you hit import, disable all 3rd party WP plugins (to free up server resources), then go to import and open chrome developer tools, hit Import and watch console for errors. When some error occur refresh import page and repeat the process http://screencast.com/t/hduqg0iPCR. Importing demo content must reach 100% without displaying error in console. So repeat it until console is clear (sometimes you have to repeat process for 10 times or more).

Please note that this is common issue when importing demo with all theme authors since demos become more robust so they can satisfy needs of all customers.

Common problem with Import can be WordPress memory limit and upload time, and it is good if you can increase these values or ask your hosting service to do that for you.

max_execution_time = 300;

memory_limit = 128M;

upload_max_filesize = 64M;

post_max_size = 256M;

Also check instructions regarding import in our documentation http://bridge.qodeinteractive.com/documentation/3-demo-content/3-1-qode-import/​

If you continue to have problems with import, please submit a private ticket at https://qode.ticksy.com and provide WordPress admin access, specify which demo content do you want to be imported, and our support will try to import demo content for you​.

Qode

I keep getting Failed to load resource: the server responded with a status of 404 (Not Found) in concole. Why is that? I also submitted ticket but noone got back to me yet.

Hi again,

Agent replied on your ticket. Please follow instructions provided in the ticket.

Qode

Hi,

Try following workaround:

In your WP admin -> Qode Options -> Logo, make sure to upload your logo in all the fields there, instead of our default logos. That should resolve this.

if the warning is still on after it, you should then edit this file wp-content/themes/bridge/includes/shortcodes/shortcode-elements/slider.php , and you need to edit following part of code:

list($logo_width, $logo_height, $logo_type, $logo_attr) = getimagesize($_SERVER[‘DOCUMENT_ROOT’].$logo_url_obj[‘path’]); $logo_url_obj = parse_url($qode_options_proya['logo_image']);

to look like this:

list($logo_width, $logo_height, $logo_type, $logo_attr) = getimagesize($qode_options_proya[‘logo_image’]);

If you continue to have problems, please submit a ticket at https://qode.ticksy.com/ and our support team will assist you.

Qode

gracias cabron¡¡

You’re welcome.

Hi,

Please submit a ticket at https://qode.ticksy.com so our support can investigate this on your end. Also provide additional info in your ticket.

Qode

ok. thanks

You’re welcome.

Hi again Kjie,

In order to set this only for some pages, choose Light header skin from per page options http://screencast.com/t/7Eh6o8QHgw and iif you want to set this globaly, for all pages, you can set header skin from Qode options > Header.

Qode

Hi,

// UPDATE: Please shoot me, I’ve found it and really looked over it. Sorry!!! //

I really appreciate your help, but when I choose light, the font is white when I scroll down. It should be black.

So white font when entering the website. Black font when scrolled. Please see: http://interchange.nl/www/

Thanks!

Thanks for update.

We are glad to hear that it is working now.

All the Best, Qode

Hello,

Yes, we have disabled that field because theme contain its own custom css filed, so you can place your code from Qode options > General > Custom CSS field.

Qode

thanks, I’ll try

You’re welcome.

Hi,

We have to be able to inspect this, so please submit a ticket at https://qode.ticksy.com and share a link to your site.

Qode

Hello,

We can’t tell you much from the provided screenshot. We are not aware of such an issue. Can you try to type address again, manually, and test this again. And also you can try to ommit “www” at the begeaning. If you continue to have problems, please submit a private ticket at https://qode.ticksy.com and share WordPress admin access, and our support will check this.

Qode

I cannot add a ticket because my support has expired (BOO TF changed terms!)... I have tried variations of the link including just an internal URL and no matter what link I put into your Qode CTA, it is output as: http://$link/ so there is some tweaked code in there.

Thanks for any help you can provide!

Hi again,

Send us an email over support@qodeinteractive.com and also include WordPress admin access so we can check this on your side.

Qode

Hi,

For the warning you’re seeing:

In your WP admin -> Qode Options -> Logo, make sure to upload your logo in all the fields there, instead of our default logos. That should resolve this.

if the warning is still on after it, you should then edit this file wp-content/themes/bridge/includes/shortcodes/shortcode-elements/slider.php , and you need to edit following part of code:

list($logo_width, $logo_height, $logo_type, $logo_attr) = getimagesize($_SERVER[‘DOCUMENT_ROOT’].$logo_url_obj[‘path’]); $logo_url_obj = parse_url($qode_options_proya['logo_image']);

to look like this:

list($logo_width, $logo_height, $logo_type, $logo_attr) = getimagesize($qode_options_proya[‘logo_image’]);

If you continue to have problems, please submit a ticket at https://qode.ticksy.com/ and our support team will assist you.

Qode

Hi there,

This is not an issue with Bridge theme. You simply need to use some SEO plugin, like Yoast SEO for example and then you can set titles for pages globally or per page. After that in order to speed up google indexing you can initiate new crawl from google Webmaster tools https://www.google.com/webmasters/tools

Qode

Hi, many thanks! The problem is, I have yoast seo, I’ve set everything up correctly, but the stupid “home” is still visible:( Any idea where to seek for an error?

Hi again,

Then page is simply indexed before you have changed title. You can try to initiate new crawl with google webmaster tools as previously suggested.

Qode

Hi,

You should consult WooCommerce documentation, or to contact their support directly. Also our support can check this on your end but please submit a private ticket at https://qode.ticksy.com and share WordPress and FTP admin access.

Qode

Hi,

Please reach our support by submitting a ticket at https://qode.ticksy.com and provide a link to your site with WordPress admin access so they can check this on your end.

Qode

Hi, I’ve submitted a ticked yesterday, ticket number #948842

Thank you,

Support agent has been informed, and and your ticket will be answered as soon as possible.​

Qode

Thank you,

Support agent has been informed, and and your ticket will be answered as soon as possible.​

Qode

thanks!

You’re welcome.