26722 comments found.
Hi – I just purchased. How to I get to the website builder? How to I start the process of building my website? Please could you outline the steps to launch my website from: Purchase to launch. Thanks!
Hi,
And thank you for choosing our theme.
Theme installation and demo import process are covered within the theme docuemtnataion on the following links:
http://bridge.qodeinteractive.com/documentation/2-getting-started/2-3-installing-the-bridge-theme/ http://bridge.qodeinteractive.com/documentation/3-demo-content/3-1-qode-import/And if you need additional assistence, or for all theme related question you can contact our support by submitting a ticket at https://qode.ticksy.com
Qode
Hello!
My website is extremely slow, and its always not loading – hennabyalisaparveen.com I’ve already reduced most of my file images to optimize the site and the pages are never loading. I thought maybe I should update my theme, but I cant seem to download the theme. It says ‘failed – forbidden’, Please Help.
Hi,
Your website is being loaded for 5 seconds which is normal loading time. You can update theme and all required plugins by following instructions from the theme documentation http://bridge.qodeinteractive.com/documentation/2-getting-started/2-3-installing-the-bridge-theme/2-3-4-theme-update/
Regarding optimizing site for speed, you can reach our support by submitting a ticket at https://qode.ticksy.com and also, by searching our ticket system, you can find some helpful suggestions by other users, like this one https://qode.ticksy.com/ticket/598880
Qode
Hi Qode,
Thank you for your reply. But, I’m still unable to download the file to update my theme. I keep getting ‘failed – forbidden’ which google’s definition is – “This error means you don’t have permission to download this file from the server.”
To fix, go to the website where the file is hosted. Check if you need to sign in (or provide some other authentication). If you can’t sign in, contact the website or server owner, or try finding the file on a different site.
I’m really not sure what to do. NONE of my pages are loading except my ‘Homepage’ & ‘Shop’ Please help urgently. Thank you!
Hi again,
You have to login to Theme Forest with the account from which you have purchased the theme in order to be able to download latest theme version, and then perform theme update.
Also, we have video tutorials regarding theme update:
https://www.youtube.com/watch?v=duvezfgPrLY&list=PLNypD600o6nLFmxDfvLXYbH6LjWSoAhaV&index=5 https://www.youtube.com/watch?v=NI7LJwkXUAA&index=6&list=PLNypD600o6nLFmxDfvLXYbH6LjWSoAhaVAnd in case that you continue to have problems, please submit a private ticket at https://qode.ticksy.com and provide WordPress and FTP admin credentials, and our support will help you with this.
Qode
merhaba 4.4.2 üzerinde Visual Composer çalışmıyor
Hi,
After theme update you have to uninstall / install required plugins in order to obtain latest versions of bundled plugins.
Theme update instructions can be found here http://bridge.qodeinteractive.com/documentation/2-getting-started/2-3-installing-the-bridge-theme/2-3-4-theme-update/
Also, we have video tutorials regarding theme update: https://www.youtube.com/watch?v=duvezfgPrLY&list=PLNypD600o6nLFmxDfvLXYbH6LjWSoAhaV&index=5 https://www.youtube.com/watch?v=NI7LJwkXUAA&index=6&list=PLNypD600o6nLFmxDfvLXYbH6LjWSoAhaVQode
Hi! this theme is great. I just have a question regarding the Portfolio type. How come when I select a slider, it doesn’t ask me the number of column or image proportions?
Thanks
Hi,
It is nice to hear that you like our theme.
Slider portfolio type will dispaly slider on front end so there is no need for number of columns. Regarding image sizes, slider will span across entire grid, and since grid width can be set up to 1300px, then use images whic are 1300px in width. Note that most of the theme demos are using 1100px grid so imgaes which are used are in that size – 1100px width.
For all theme related question, feel free to contact our support by submitting a ticket at https://qode.ticksy.com
Qode
Guys, how do I optimize the pages for printing? Currently when I do Ctrl+P the output is all messy. Please tell me is there a way to fix it? Any plugins that I can use?
Hi,
pring stylesheet is present from theme version 9 so make sure that you are using latest theme version. Theme update instructions can be found here http://bridge.qodeinteractive.com/documentation/2-getting-started/2-3-installing-the-bridge-theme/2-3-4-theme-update/
Qode
how to slow down testimonials
Hi,
Edit testimonials element on your page and set Auto rotate slides value to your liking http://screencast.com/t/jayKPdqQ0 (slowest is 3).
Qode
Hi,
I would like to buy this theme for a client:
http://bridge29.qodeinteractive.com/category/lifestyle/but I need to show “category” in “Blog Masonry” mode. Is it possible? Thank you, Jiri
Hi Jiri,
And thank you for the interest in our theme.
Referrd page is showing category archive, and although masorny blog page template do not contain categoty, you can choose som other page template which will disaply category link and that can be set from Qode options > Blog http://screencast.com/t/beB1KsVYmp2y
Qode
Hello,
i am unable to add a filter to my child-theme’s functions.php. Here is my code:
function createVideo54324($content){
...
return $content;
}
add_filter('the_content', 'createVideo54324');
Following error is shown in the debug.log: PHP Parse error: syntax error, unexpected ’$content’ (T_VARIABLE) in /var/customers/webs/KAS/neu/wp-content/themes/bridge-child/functions.php on line 19
Btw. line 19 is the head of the “createVideo”-function.
Any ideas how i can fix this issue?
Thanks in advance.
Hello,
Please submit a ticket at https://qode.ticksy.com so our support can investigate this on your end. Also provide additional info in your ticket.
Qode
hi qode, i cant import the demo fully, its stop at 80%. what is the problem? website:http://perhentianbluewave.com/. Thank you
Hi,
When importing demo content, before you hit import, disable all 3rd party WP plugins (to free up server resources), then go to import and open chrome developer tools, hit Import and watch console for errors. When some error occur refresh import page and repeat the process http://screencast.com/t/hduqg0iPCR . Importing demo content must reach 100% without displaying error in console. So repeat it until console is clear (sometimes you have to repeat process for 10 times or more).
Please note that this is common issue when importing demo with all theme authors since demos become more robust so they can satisfy needs of all customers.
Common problem with Import can be WordPress memory limit and upload time, and it is good if you can increase these values or ask your hosting service to do that for you.
max_execution_time = 300;
memory_limit = 128M;
upload_max_filesize = 64M;
post_max_size = 256M;
http://www.wpbeginner.com/wp-tutorials/how-to-increase-the-maximum-file-upload-size-in-wordpress/Also check instructions regarding import in our documentation http://bridge.qodeinteractive.com/documentation/3-demo-content/3-1-qode-import/
If you continue to have problems with import, please submit a private ticket at https://qode.ticksy.com , send us WP admin access, specify which demo content do you want to be imported, and our support will try to import demo content for you.
Qode
Hi Qode, Thank you very much for the detail response. hosting provider are checking it.
You’re welcome.
Hello.
Two Pre-sale question:
- In the Home Page, in the Banner image, I need to create one search field a) Location
- If users select in the Location field: London. We will show a new page with this url www.nameofwebsite.com/london Can I do this with your theme?
- Inside that page www.nameofwebsite.com/london Can i create inner pages. For example
www.nameofwebsite.com/london/about-us www.nameofwebsite.com/london/jobs
Thanks
Hello,
And thanks for the interest in our Software.
You are probably need functionality which is present in listing themes, but Bridge does not offer such functionlaity, we are sorry 
. If you like our design you can maybe try to search for some plugin in order to try to extend theme functionality in that way, but we are not aware os such a plugin, so we ccannot reccomend you any.
If you have any other questions, just let us know and we’ll be happy to reply.
Qode
When you will release a update for this theme? Visual Composer has some updates and…
Hello,
Latest Visual Composer contain some new features and we have to test all new features and to fix compatibility issues which may arise. We are working on new theme update which will include latest Visual Composer but we don’t have exact date of release. Until then, please use currently available version.
Thanks for understanding. Qode
Ok, no problem 
Thanks for the answer
You’re welcome.
hello the theme is running very slow on my go daddy server. Its running on PHP 5.6. Can you please let me know the issue? I submitted a ticket with my login details. Sometimes the visual composer pop up boxes don’t appear. thanks
Hello,
Please submit a ticket at https://qode.ticksy.com and include a link to your site so our support can investigate this.
Qode
Hi,
I noticed that when using the sticky divided header the main container is set behind the header/menu.
Is there any option to align the main content below the header/menu like the other header styles? It tends to throw the pages deisng off and when I use padding/margins to try and compensate it look bad on mobile.
Thanks, love the theme!
Hello,
We are pleased to hear that you love our theme.
Please submit a ticket at https://qode.ticksy.com so our support can investigate this on your end. Also provide additional info in your ticket, like a link to your site so our support can investigate this.
Qode
I need help!
I am using the Biker them and all is perfect except the social icons in header. I cannot find where to revise. When I go to widgets and enter social icons for the fixed header right, nothing happens, the ones included in demo stay.
Hi,
Our support needs to have access to your site in order to be able to assit you with this, so please submit a private ticket at https://qode.ticksy.com and share WordPress admin access, and our support will check this.
Qode
it says my support is expired. This is troubling.
Hi again,
Adding social icons to header is explained within the theme docuemtnation http://bridge.qodeinteractive.com/documentation/6-header-setup/6-8-header-widgets/6-8-1-how-to-add-social-icons-into-header-top-or-header-bottom/ but if you need more hands on assistence you can extend support, by login in to your profile here on Theme Forest, and go to Bridge page, just follow the instructions from the screenshots:
http://screencast.com/t/ZSyjxQsQA http://screencast.com/t/nLcXXNoRQode
I am currently updating a site with the Bridge theme using Visual Composer but I am having an issue with VC.
When the Bridge theme was activated, it put all the homepage content into one text box. I want to sub-divide it into different text boxes. When I click on the + sign to append to column, I can select a new text box and enter the content. When I click Save, the new text box doesn’t appear in the VC mode as seen here: https://dl.dropboxusercontent.com/u/10967333/VC-Window.jpg
In Classic mode you can see the code that was added: https://dl.dropboxusercontent.com/u/10967333/Classic-mode.jpg In the live site you can see the content was added: https://dl.dropboxusercontent.com/u/10967333/FrontEnd.jpgI uninstalled the current version of VC and went to an earlier version but this issue still exists. Any suggestions? Thank you.
You can disregard, I decided to start over from scratch.
Hello,
And thanks for update. In case that you encounter some problems with setting up the Theme, please fill free to contact our support by submitting a ticket at https://qode.ticksy.com
Qode
How does the theme handle translation? I need my website to be both in english and french. I have an in-house translator that would do the necessary translation. I would like a button that is always visible on the theme that a user can easily toggle between english and french. How does the theme handle this on the back end? Do I have to make two different websites, and english and french version?
Any clarification is greatly appreciated.
Hello,
And thanks for the interest in our Software.
Yes, theme supports most popular translation plugin – WPML https://wpml.org/purchase/ and with it you can easily create multi lingual website.
Plugin also offer string translation extension which will allow users to translate theme labels, but also this can be achieved in native WordPress way with poedit software https://poedit.net/ – load translation file from theme folder / languages, translate it, and name it according to WP Codex https://make.wordpress.org/polyglots/teams/
Qode
how can I add the social media icons to my left menu area?
Hi,
In order to add socual icons to left menu, you have to add scoial icons shortcode to left menu area text widget http://screencast.com/t/hrhMtlWWCP and instructions on adding social links to widget areas is explained in the theme documentation http://bridge.qodeinteractive.com/documentation/6-header-setup/6-8-header-widgets/6-8-1-how-to-add-social-icons-into-header-top-or-header-bottom/
Qode
Deat Qode Team, Could you tell me how I get rid of the tooltips for my graphics/pictures. When I hover over them, the title are displayed. I can’t find a way to turn that off.
Thank you.
Hi,
Try to edit that page and add a raw JS element: http://screencast.com/t/js7HIivEpjx1 on top of that page paste this custom JS code inside:
<script type="text/javascript">
jQuery(document).ready(function() {
$j('[title]').removeAttr('title');
});
</script>Qode
Thank you for your fast answere. I can´t see the screencast picture.
Thanks
Thank you for your fast help! Its working but unfortunately you have to add it on each page + i cant add it on product pages. Is there a way to disable it on all pages at once?
Hi again,
Yes but you will have to disable page transitions because custom js field is not being refreshed when transitions are turned on (header and footer will not be reloaded), and then add custom JS code from Qode options > General > Custom JS field, this code:
jQuery(document).ready(function() {
$j('[title]').removeAttr('title');
});Qode
Hello,
I am using the blog as a recipe section and I would like to have the categories listed at the top of the page in the form of links. Which is the best way to do this?
Thanks you so much! Great Theme!
Hi again,
You can add Widgetised Sidebar elelemnt to your Blog page http://screencast.com/t/BiOPqSIY4IF , choose custom sidebar and add Categories widget to choosen sidebar.
Qode
Perfect, thank you so much.
Is it also possible to have the categories show up all on the same line across the top? At the moment they show up one per line.
You’re welcome,
Such an option does not exist but that probably can be cahieved with some custom css code. If you have set categories like usgested, please submit a ticket https://qode.ticksy.com and our support will gladly try to assist.
Qode
