16523 comments found.
please help me. I have mysql version 10.1.18-MariaDB , php 5.4.45 , FastCGI. And I am trying to install disous or herse template.
Hi
Sorry for the inconvenience, but it needs to be investigated on your website, so better to open a ticket in the support desk and let the support staffs handle it for you.
https://artbees.net/themes/dashboard/new-ticket/Regards
Hopefully a quick one… I have used the Jupiter page options to disable the page title on the ‘store’ page, but it still appears on the category and subcategory pages. As these don’t have their own editable page, where would I go to disable it for these two? And is there a global option to disable the page title? Thanks in advance.
Also, my category pages default to 10 items (which fills 2 and a half rows), where would I change this to 12 items as this would be more balanced? Thanks
Hi
If you put this CSS into Jupiter -> Theme Options -> Advanced -> Custom CSS it will hide all the page titles from all Woocommerce pages:
.woocommerce-page #mk-page-introduce {display: none;}However, there are alternative ways that can be provided by our support staffs.
For the product count changing, please follow this article:
https://docs.woocommerce.com/document/change-number-of-products-displayed-per-page/ https://artbees.net/themes/dashboard/new-ticket/Regards
Perfect and perfect. Thank you very much. J
Your welcome 
Visual Composer does not work as it is frozen for editing. You can not activate the licenses of VC and SliderRevolution, why?
Hi
The VC does not need a license since you are using a modified version of it and also it comes bundled with the theme and is free of charge. So please make sure you are using Visual Composer (Artbees Modified Version) first and if the issue persists, just open a ticket in the support desk and let the support staffs fix it for you.
https://artbees.net/themes/dashboard/new-ticket/Regards
Lifetime Support?: I just got your email announcing it. Freaking brilliant. Being able to buy a lifetime membership to something like Divi definitely gave it an edge when choosing a theme even though I have been seriously eyeing Jupiter. But Lifetime Support is a game changer. Bravo. Brava. Brilliant. And seriously – would be willing to pay for an “all you can eat” license like Divi. I build lots of sites so the price of themes is something that figures into theme choice a lifetime license – is well worth even more than the 5 theme purchase amount to me.
Hi
Thanks for choosing Jupiter, we are happy to have you beside us.
Regards
And BTW – some other feedback on the pricing issue. For an “all you can eat license” I’d be more than happy to also pay a reasonable yearly support fee too. With Divi – I’ve wondered, as a business model, if they should charge one. When we designers buy into a theme – we get how important the long term survival of the theme co. is. Low price is nice – but we get that you need to profit too, if we’re all to have a long, happy life together! And I’m the monogomous kind! I’d like to settle with one theme for as long as possible. Ha, ha! “Till death do us part!”
Hi
I just transferred your words directly to the team. Thanks for the feedback
Regards
Hi,
WooCommerce Checkout page is not working after latest update.
Hi
Sorry for that, the fix is on the way, but please use this CSS fix in Jupiter -> Theme Options -> Advanaced -> Custom CSS if you need it urgently:
.master-holder-bg-holder { z-index: -1;}Sorry for the inconvenience.
Regards
Hello, I am planning to buy Jupiter theme, and I just want to ask one question that do you provide HTML with that WordPress theme?
Hi
Unfortunately, no. Only the WordPress theme.
Regards
Ok, Thanks for quick reply
Your welcome
Hi there, I have checked your sample one page layout website (http://demos.artbees.net/jupiter5/minerva/#home) and my website (http://aceacupuncture.net.au/) when I click about us, home and about us are both underlined. How can I change this to about us underlined only?
I have fixed it myself. Thanks.
Great to hear that!
Hi. I´m using the Image Switch on the Page http://yorgus.com.br/produtos/ and I´m getting the message above. How can I solve this? I was setting the site on a temporary link and it worked fine, the temp link is http://50.116.87.98/~yorgusnovo/produtos/
Warning: getimagesize(): http:// wrapper is disabled in the server configuration by allow_url_fopen=0 in /home/storage/7/61/7b/yorgus/public_html/wp-content/themes/jupiter/components/shortcodes/mk_image_switch/mk_image_switch.php on line 103
Warning: getimagesize(http://yorgus.com.br/wp-content/uploads/2016/11/0-gordura-01.png): failed to open stream: no suitable wrapper could be found in /home/storage/7/61/7b/yorgus/public_html/wp-content/themes/jupiter/components/shortcodes/mk_image_switch/mk_image_switch.php on line 103
Just solved. Do not need to answer, ok? Thanks
Well, great! thanks for informing us.
When i install WooCommerce, Homepage becomes White Dead (White Screen of Death) Please can you identify issue?
Hi
It actually needs to be investigated on your website, so it would be great if you open a ticket in the support desk and let our support staffs handle it for you.
However, doing a troubleshoot might be helpful:
https://artbees.net/themes/faq/troubleshoot-a-theme-issue/ https://artbees.net/themes/dashboard/new-ticket/Regards
Just found out I have lifetime support from Artbees because I have 5 or more licenses – awesome guys! Much appreciated!
Hi
Yes, it’s the new feature called VIP support and that is a lifetime and better support for the users with more than 5 licenses.
Thanks for staying with us. We so appreciate it.
Regards
Having issues changing the exceprt lengths on archive pages, usually somthing like this does it :
function new_excerpt_length($length) {
return 200;
}
add_filter('excerpt_length', 'new_excerpt_length');
But it doesn’t seem to be liking it. Thats going in the functions.php file I set up in a child theme
Hi
It actually depends on the place you are going to use the excerpt, so you better be in touch with the support staffs so they tell you where and how to change the excerpt length where you need it.
https://artbees.net/themes/dashboard/new-ticket/Regards
The only place we need to increase the excerpt length is in the archive pages
Hi
Please open a ticket in the support desk and let our support staffs fix it for you.
https://artbees.net/themes/dashboard/new-ticket/Regards
URGENT:
I have updated the theme today and WooCommerce Checkout page is now not working!!! Anybody have the same issue??
This is a live customer site so I’m either going to have to roll the theme back or get an answer here.
Support takes so long thats I feel I’m stuck at the moment and the client wants an answer obviously as sales have stopped.
Any ideas grateful
Thanks
Hi
Unfortunately, it needs to be investigated on your website, since we didn’t have any report about this issue. Support will usually take about 5-15 hours to answer.
https://artbees.net/themes/dashboard/new-ticket/Regards
I appreciate that support is busy, but this a live site with sales not working.
I will have not choice but to roll back within a few hours – its much better to try and find out the issues first obviously. This helps everyone.
Ticket #45846
Could you expedite please?
Thanks
Hi
Sorry but this ticket has been answered 13 hours ago. Please check.
Regards
Hi Jupiter’s Team, Thanks for your awesome work on this theme, i love it ! I just have a question about the blog post grid, how can i remove the default filter ‘All’ ? I just want to have my own blog categories and not ‘All’. Thanks Very Much ++
Hi
Unfortunately, this is not an Artbees element and there is no option for that. However, you can use this CSS fix in Jupiter -> Theme Options ->Advanced -> Custom CSS and see if that works for you:
ul.vc_grid-filter li:first-child {display: none;}Regards
Hi. In http://50.116.87.98/~yorgusnovo/ how can I see the whole image on mobile using Edge Slider? I do not want to use an Portrait Image because the images do not look good. I just want to see the full image that I´m using in a minor scale. Can you help me please?
Hi
Unfortunately, this is what Edge Slider does to fit the image to the place and also keep the performance good, you may either upload your image in the Portrait or use Layer Slider, which will let you resize the height of the slider as the width reduces.
If you are experiencing any issues with that, we would gladly help you in the support desk:
https://artbees.net/themes/dashboard/new-ticket/Regards
Thanks a lot
Your welcome
Error after update – Video parallax background of visual composer appearing automatically
Hi
Thanks, but we need more information about the issue and a page containing that if it’s possible. Will you please do a favor and explain more?
Regards
I updated the visual composer that came integrated with the theme and solved the problem. Thank you.
It’s great to hear that!
I just now updated this theme, and now I have a notice that says, :The following plugin needs to be updated to its latest version to ensure maximum compatibility with this theme: Visual Composer.” Visual Composer was included with this theme, how am I supposed to update it?
hello
I am using Tinia template but I cant translate this https://cl.ly/i2Cp in the store.
Where can I find the files to translate this section?
Thank you
Hi
The translation files are stored in languages folder inside Jupiter folder. You can see two .po and .mo file for each language installed on your WordPress.
However, I recommend you to follow this article about translating the theme:
https://artbees.net/themes/docs/translate-theme/And ask you to open a ticket in the support desk if you have experienced issues with that.
https://artbees.net/themes/dashboard/new-ticket/Regards
Hi there, I’ve tried several times to reset my password on your support site and haven’t been successful yet. It takes about an hour or so for the email to come through and when it does, I get an error stating “Key is invalid” when I go try to reset. Can you please send me a valid reset url?
Hi
Please contact alex@artbees.net and describe the issue for him. He will guide you or provide you a solution.
Regards
This theme keeps getting better and better! Awesome update!
Hi
Thanks! But more cool features on the way!
Regards
How to use relative paths on logos? Its very usseful to child theme when we work on local
Hi
Relative paths are not recommended for logos.
Imagine you have set the logo image relative to your home page, now when you navigate to page1 the logo will not show because the address is wrong.
Please let me know if you mean something else and I didn’t get your message correctly.
Regards
But can use this? define(‘WP_HOME’,’http://www.site.com'); define(‘WP_SITEURL’,’http://www.site.com');
Or read site url?
When my team work on “localhost” and upload to real url “site.com”, logos keep on localhost (revslider have same problem)...
How we can fix them?
Hi
Please change them in Theme Options, or import/export them again.
Regards
:){kind=link}