39312 comments found.
Hi Guys
I have already purchased multiple Avada licences, before I buy another I have a question:
Simple website has 5 pages. I need every page to have a different colour scheme inluding the logo. This is how I think I can manage it:
Have one default the other 4 I intend to remove the header and use shorcodes to replicate the default, add a custom menu and custom css for headings etc Is that the best way or can you think of an easier option.
Many thanks in advance Hoey
Hello @Hoey.
This is a possibility but you will need to use custom CSS to hide the main logo and then use CSS background property to assign a different logo to each page, however colors can be changed for each page using our new Fusion Builder custom CSS field on each page
Screenshot : http://prntscr.com/d83k32
This is doable but will require some good amount of custom CSS work, if you need further assistance please do open a new ticket and we will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks
Ammar
Thanks Ammar. Appreciate the advice Hoey
You are very welcome 
Hi there, looks like the column container is set to “background-size: cover”
Is there, by any chance a way to change it to “background-size: contain”?
Tnx
Hello @Scriptaimago
Indeed it is possible for sure. All you need to do is set a custom CSS class or ID to your column using our respective fields and then you can set the background position to contain, its very easy.
You can read all about how to use custom CSS in our theme here : https://theme-fusion.com/knowledgebase/how-to-make-custom-css-changes/
However in case you need further assistance with it, please do not hesitate to open a new ticket and we will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks for choosing Avada.
Ammar
Tnx!
You are most welcome
Hi,
in "fusion Builder" I have made some text box and change the content (plus adding some HTML codes), after updating the page, the following error appeared:“Your page content could not be converted. Most likely it was created with an earlier (pre 5.0) version of Avada. To update old content to Avada 5.0 or higher, you must go through conversion.”
I have checked the avada System Status, but everything is updated and is normal as it should be.
Also checked the following link, and I did not find something to solve this problem: https://theme-fusion.com/fb-doc/technical/converting-fusion-builder-pages/I would appreciate if you provide me a solution.
Best,
Hello @Tangara-Communications.
Please make sure you are on the latest version of theme that is 5.0.4 and latest version of Fusion Core as well as Fusion Builder.
Also please make sure you have applied the patch from Avada > Support Tab as mentioned here : https://theme-fusion.com/avada-doc/install-update/avada-patcher/
Your Conversion link will not appear if you have directly installed Avada 5.0+ version as there is no need for conversion to take place.
However if you need any further assistance we will appreciate if you can please open a new ticket so we can look into this as soon as possible.
Click Here To Create An Account & Get Avada Support
Looking forward to assist you
Cheers.
Ammar
Hi Ammar,
Thanks for your support and hints. The problem is solved.
Best Regards, Tangara Communication
It is a pleasure, thanks for letting us know
Hi, No words for you except keep up the good work.
Hey @Nuqtah.
Thank you so much! Small but meaningful and we appreciate that
Cheers.
Ammar
My client wants links on the page in Visual Editor; they don’t work unless the links are on the page after the Read More… . Is this a glitch with the theme or a larger issue? BTW: I’ve taken over my client’s website which was previously managed by a different web dev. I suppose I’ll have to buy the theme again for my client as I don’t have access to the original purchase code, etc. Thanks in advance for your help. Laurie
Hello @LittleDipper.
Links should work just fine and good in our theme without any issues, however i am not able to properly understand your query here regarding the links and may have a misunderstanding.
There is no need for you to purchase a separate license if you already have one for this site, all you need to do is ask your client for the user/pass of their support account and we will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks
Ammar
Duplicate!
I’ve taken over a site designed using your Avada theme; however, the previous web designer purchased the theme for the client so we don’t have access to the purchase code. This means I will have to purchase the theme so as to be able to make future updates, inc. the most recent one.
To update a theme, do I simply update it using the purchase code? I don’t want to have to reinstall the theme.
Thank you in advance for your help,
Laurie
Hello Laurie.
In that case yes, you need to have your purchase code or more importantly access to an account from which you purchased Avada (ThemeForest) account so that you can register your purchase with that account and get our future updates and valid support.
In order to update the theme all you need to do is generate a token and register the purchase, then you can get the Auto updates for your theme, More info about this can be read here : https://theme-fusion.com/avada-doc/getting-started/how-to-register-your-purchase/
Cheers.
Ammar
i want to create a sub folder mydomain.com/test to build my new avada site… if i add my registration key on this subfolder, will it still work when i move the site to the root domain? thanks
Hello @Salientthemeexamples
Yes, there should be no issues at all regarding the token key and you should be okay to migrate to main domain without changing the key.
Thanks.
Ammar
Love the theme, but the Typography is no longer working, I cannot click on dropdowns and change sizes. I have version 4.03.
Hello @jlamothe980
We are glad to hear that you liked our product, regarding the Typography options please make sure none of your 3rd party plugin is causing this issue, Also please update to our latest version that is 5.0.4 and double check again.
If the issue persist, please do open a new ticket and we will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Looking forward to assist you
Thanks
Ammar
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Hello Everyone
We are excited to introduce Avada 5.0! Check out the links below.
We are dedicated to continually provide an excellent product with superb customer service to all our users. If you have any pre-sales questions, please post them here in the item comments and our team will answer them promptly.
If you have already purchased Avada, please signup at our Support Center to use our support resources and ticket system to interact directly with one of our expert team members.
See What’s New In Our Latest Update!
The Avada Options Network
The Fusion Builder
Our Professionally Designed Demos
Industry Leading Demo Importer
Fusion Builder Elements Overview
Mobile Visibility System
Flexible Site Framework
Advanced Header Options
Responsive Framework
WooCommerce Design Integration & Demos
bbPress Design Integration & Demo
Events Calendar Design Integration
And we have many more amazing features coming in future updates that are free to any customer who has bought a license.
Thank you, we look forward to helping you!
ThemeFusion Team
How do i get theme layout like version 7? Whats the name of the demo version? I cannot find it in the demo theme options that are provided. thanks!
Hello!
Do you mean Home Page 7?
If so, you can import the Avada Classic demo, to get the full thing which includes all the home pages,
Or go to Fusion Builder > Library > Demos and choose Avada Classic Demo then Home 7 layout and import it onto the page.
Check out this help file fr importing full demos: http://theme-fusion.com/avada-doc/demo-content-info/import-xml-file/
Check out this one for importing just single pages: https://theme-fusion.com/fb-doc/fusion-builder-library/import-demo-pages-fusion-builder/
If you have further questions or need assistance with anything, signup at our support center and submit a new ticket. Our support team will gladly help!
Click Here To Create An Account & Get Avada Support
Thank you!
For next demos, can you create some like a Magazine?
Hello!
Yes we do have a Magazine demo already partially worked up however we cannot promise when it will be released as we base them off some new features that might also be added with it
But it’s coming soon!
hello, I want to make the theme like version 7 in the demo. is there a tutorial video of some sort? or which demo should i activate that will get me version 7? thanks.
Hello!
Do you mean Home Page 7?
If so, you can import the Avada Classic demo, to get the full thing which includes all the home pages,
Or go to Fusion Builder > Library > Demos and choose Avada Classic Demo then Home 7 layout and import it onto the page.
Check out this help file fr importing full demos: http://theme-fusion.com/avada-doc/demo-content-info/import-xml-file/
Check out this one for importing just single pages: https://theme-fusion.com/fb-doc/fusion-builder-library/import-demo-pages-fusion-builder/
If you have further questions or need assistance with anything, signup at our support center and submit a new ticket. Our support team will gladly help!
Click Here To Create An Account & Get Avada Support
Thank you!
Thank you. I was able to set the correct homepage. One problem, how do i get the Rev slider to work? currently here is what it says – Revolution Slider Error: Slider with alias Avada_Full_Width not found. some demo content is not showing as well.
Hello!
That means the slider that was assigned to that page, is not in your install. So I assume you imported a demo but did not have rev slider active?
Check out this help file, it talks about that error and what you can do: https://theme-fusion.com/avada-doc/sliders/how-to-get-our-demo-sliders/
If you have further questions or need assistance with anything, signup at our support center and submit a new ticket. Our support team will gladly help!
Click Here To Create An Account & Get Avada Support
Thank you!
Hello!
That means the slider from the demo page you imported isn’t on your site. This is assigned to your page through the Fusion Page options.
If you imported through the single page demo import in the builder, the slider won’t import and neither will images. That import method is only intended to give you the “wire frame” layout so you can see how it’s done / what settings were used to get the layout.
If you have further questions or need assistance with that, please signup at our support center and submit a new ticket. Include all the details about the issue, your site URL and version of Avada. For faster service, please include your WP login info when creating the ticket. Our support team will check it out and let you know.
Click Here To Create An Account & Get Support
Thank you, we look forward to helping you!
Sorry we had a duplicate reply here!
Hello. I have top update my theme from version 1.1.2 to 5.0.4. I have the Envato Market plugin installed.
Can I simply update via that plugin OR is there anything I have to watch out for before doing that update. Thank you.
Hello!
V1 to v5 is a huge jump, make sure to make a full backup of your database. We do not use the envato market plugin, you will need to download the theme from your downloads page and then update.
I’d suggest opening a ticket at our support center so you can work directly with one of our support experts, who can answer any questions you have.
Signup at our support center and submit a new ticket. Our support team will gladly help!
Click Here To Create An Account & Get Avada Support
Also, even though your support says expired here, it is not. If you are on v1, then you have bought Avada before September 1st 2015, which means we (ThemeFusion) will Grandfather you in for free support Just go to our site and submit a ticket and it should go through. Read more about it here: https://theme-fusion.com/avada-doc/getting-started/grandfathered-support/
Thank you!
If I try to override the theme via ftp will that work? Should I try that or is there anything else I will have to do/look out for?
Updating can be done via WP or via FTP, we have video tutorials for both here: https://theme-fusion.com/support/video-tutorials/avada-videos/
The main thing is, v1 to v5 is a big jump, so you need to make a full backup before you do as that is always recommended and best practice.
And if you have further questions, submit a ticket here after signing up: https://theme-fusion.com/support/ ... our team can help answer them
Hello! There seems to be a conflict between Fusion Builder and Yoast SEO. When I open a WooCommerce Category the description field’s Visual Editor is broken but the Text Editor works. I’ve confirmed this on multiple sites we have that is using Fusion Builder. Avada and all plugins are current. Please see the following screen captures; http://tinyurl.com/hdetjs3 & http://tinyurl.com/jaheg78.
Hello!
Are you on Avada 5.0,4, Fusion Core 3.0,4 and Fusion Builder 1.0.4?
We’ve not come across this issue so have to assume you are on an older version as we have many users who use Yoast SEO.
If the issue persists, please signup at our support center and submit a new ticket. Include all the details about the issue, your site URL and version of Avada. For faster service, please include your WP and FTP login info when creating the ticket. Our support team will check it out and let you know.
Click Here To Create An Account & Get Avada Support
If you have bought Avada before September 1st 2015, then we (ThemeFusion) will Grandfather you in for free support Just go to our site and submit a ticket and it should go through. Read more about it here: https://theme-fusion.com/avada-doc/getting-started/grandfathered-support/
Thank you, we look forward to helping you!
Hey Avada Team! We have currently the issues that your theme displays the following issues: “Avada Theme Es fehlt ein Stylesheet.” Which translates to: There is a missing stylesheet. Since we already worked out most of the page we would not like to reinstall everything. Is there a way to fix it?
Another issue is the super slow admin panel, more precisely the pages / edit page sometimes it takes about 2 minutes to open one page. Everything else is really fast – maybe those issues are connected?
It was not always that way started like 1 week ago.
Regards Jana
Hello jana!
Hope you are well
That is a common error in fact, they have it here on Envato and we made a help file pointing to it, check it out here: https://theme-fusion.com/knowledgebase/common-issues-broken-theme-stylesheet-missing-errors/
Yes those 2 issues are most likely connected. You need to delete what you have installed, and reinstall again.
Also we have install videos you can watch here: https://theme-fusion.com/support/video-tutorials/avada-videos/
If you have any further questions or these issues persists, our team will gladly help
Signup at our support center and submit a new ticket. Our support team will gladly help!
Click Here To Create An Account & Get Avada Support
Thank you!
okay, thank you very much!!
do I have to rebuild everything again after reinstalling? or can I just continue working on the design I have now afterwards?
Hello @Janabanana1710
Not at all, A theme installation does not remove your content or theme options and you should be good to go with any settings you had in there
If you need any further assistance, please fill in a ticket with above link and we will gladly help
Cheers.
Ammar
phew ok thanks a lot!! have a great day! Jana
You as well!
I’m have a seriouse probleme with Avada 5 it kill my resources abnormally. I submit a ticket to support but nothing solved yet. Please I need a solution quickly my client don’t stop calling me…
Hello!
We have been working with you in your ticket, and our last reply has been given about an hour ago and we are waiting for your response: http://d.pr/i/k19l
This could be your PHP version which needs to be updated, but we need more information to help diagnose the situation.
Please follow up in the ticket via email for fastest service so we can help you.
Thanks!
The more I’ve used 5.0 the more little goodies I discover…. Avada 5.x has the ability to save Containers to the Library – This will speed up my design time ten-fold!! I am so loving this new Fusion Builder, ya’ll have a real Winner! Thank you again!!
Thank you for the comments!
Yes we are in love with Avada 5.0+, the new Fusion Builder https://avada.theme-fusion.com/fusion-builder-2/ ... opens up a new world of possibilities and really changes your workflow and saves lots of time.
Thanks again!
I am trying to upgrade to 5 but our license is tied to the email of a now-retired employee. Because of this I am unable to register our product or access your support system. Can someone please help? I can provide the license code and purchase date—I just need to associate our registration with a new email address and can’t find a way to do so through your front end. Many thanks!
Hello!
Yes, please email that information to support@theme-fusion.co and explain what you said above, our support manager will check into it for you and take care of it.
Thanks!
Presale Question: I read about a $3000 developer edition to use this theme with a membership site but couldn’t find anything about it on your website, is that still a requirement? Have you had anyone use Restrict Content Pro with this theme? Thanks so much!
Hello!
You do not need to purchase a $3000 extended license for a membership site, wherever you heard that is false information. You only need to buy the $60 license.
And yes we have many users user restrict content pro
Thanks!
Hi, Just Curious on the quote below under your FAQ, I don’t want my site to be deleted if I don’t get the extended license.
Which license do I need for an end product that is only accessible to paying users?
If the end users need to pay to see the end product, you need an Extended License. There can be more than one end user as long as there is only one end product.
Hello!
Honestly the best thing to do is talk to the creators of the licenses, which is Envato They can be confusing at times and we don’t want to give you any wrong answers.
You can submit a ticket here and ask them about your specific situation: https://help.market.envato.com/hc/en-us/requests/new
Thanks!
Hello,
I have a question about the new Avada theme version 5.0.4 update. I have done this and followed every step but now the website is not visible as how it should be anymore. The new shortcodes/theme doesn’t work at all! And sure the support period has just expired…. Now only the header and slider are visible as they should but the rest of the page is now set as “[fusion_builder_container background_color=......” and so on. I have now set the backup back so the website works again, but someday I have to update this theme. Does anyone have a solution for this problem?
Regards.
Hello There.
This shouldn’t happen at all. Please make sure that your Fusion Core and Fusion Builder are on latest version that should be 3.0.4 and 1.0.4. Also make sure none of your 3rd party plugin is creating a conflict here by disabling them 1 by 1 please.
The syntax looks like its from our new Fusion builder so if the builder is active it should render it just fine. Make sure your Fusion builder is active please by going to Avada > Plugins tab.
If you still see same issue, we will need to take a look into this for you and will require you to submit a ticket please.
Click Here To Create An Account & Get Avada Support
Thanks
Ammar
