39312 comments found.
Nightmare trying to update 7 months after purchase!!! Grrr. Invalid download location says to “refresh the download session”, which we do repeatedly. Next error says we downloaded it too much! We didn’t even download it once. No help. Nightmare flaws in version 4xxx, can’t upgrade to version 5, can’t get site live. can’t get help from envato. Awful!
Hello @duffyoung.
That is actually an ENVATO related issue and nothing to do with us at all, we have no control over your themeforest account and it appears there was a limit set somehow. However if you please send us your purchase code and username along with the complete details of issue to support@theme-fusion.com we will be able to provide you with the updated version of theme.
Thanks
Ammar.
Hi
Just updated to 5.0.4, fusion core 3.0.4 and fusion builder 1.0.4. I think there might be an error with the button shortcode. I get a ‘Content Error – your page could not be converted…’ when I switch from default editor to use fusion builder on a page or post. Narrowed it down to the custom color part that seems to fail. Have tried adding a single custom coloured button but can’t get this to display in fusion builder once you’ve switched between the editors. The code itself seems to work i.e. the custom colours are coming through on the web page, but it won’t display in the fusion builder, and therefore any page alterations then need to be down in the default editor with all the shortcodes displayed.
Thanks, Mark
Hello Mark.
This issue was already fixed in our older versions and should not happen on 5.0.4 at all, Can you please make sure that you do not have a cache plugin in action for this or if somehow the update didn’t go thru with old files being used.
Please try and install a fresh copy of theme using FTP method by completely deleting the older one.
More info about this can be read here : https://theme-fusion.com/avada-doc/install-update/ftp-installation/
However if the issue persist, we will require you to open a new ticket please so we can check this in details.
Click Here To Create An Account & Get Avada Support
Thanks
Ammar
Hi Ammar
The complete FTP refresh didn’t work, but applied patch #415022 and it now works great! This is a brilliant theme and the new fusion builder is fantastic – the library and the new way to build saves significant time and is very intuitive – great work on such a massive change.
Mark
Hey Mark.
That is awesome to hear, Our developers work day and night to fix any occurring issues and we does release patches in cases too 
Glad to hear that you liked our services and product.
Thanks
Ammar
I’ve updated from version 3x I believe, to version 5. Updated all required plugins. Updated WP. Now when editing, instead of seeing a graphical interface I only see HTML code: https://i.gyazo.com/88eaa32655bcfb176d1dd7cc1c5ac31f.png
I created new pages and added elements using FusionBuilder but the problem still there.
I would greatly, greatly appreciate your help!
Hello @shloogy
That looks like that either your Fusion Builder is not Installed / Activated. If its activated please go to Fusion Builder > Settings and make sure its enable from there for each of the custom post types.
More info about this can be read here : https://theme-fusion.com/fb-doc/technical/fusion-builder-settings/
However if you are still unable to activate this please do open a ticket with us and we will look into this as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks
Ammar
That has solved the issue, thank you SO MUCH Ammar, thank you.
You are most welcome, thank you
SERIOUS ISSUE
I just updated to 5.04. After making changes to a page and hitting “update” the page reloads, everything is now greyed out – the fusion builder seems to hang up the system. I have to reload the backend and quickly click somewhere else to avoid the hanging. I mad a backup of the page beforehand, and it doesn’t have the problem. The change i made, IS however reflected on the website. But I cant make any more changes due to the fusion builder crash. I have tried both Safari and Google Chrome. This is a serious problem – someone else have posted a note on the Avada support forum – so I’m not the only one.
All plugins are updated.
Any suggestions on how to fix this?
Thanks.
Hello @feinschmecker.
This should not happen at all for you, please make sure that none of your 3rd party plugin is causing this issue by disabling them one by one also please make sure your system status limits are all good as per this doc post : https://theme-fusion.com/avada-doc/special-features/system-status/
However if the issue persist, please do open a ticket and we will look into this as soon as possible.
Click Here To Create An Account & Get Avada Support
Awaiting to serve you.
Thanks
Ammar
Limits are okay. Tried disabling plugins. No effect. Strange thing is, that it’s only this one page that causes the problems. Before I edit my home-page (one-page setup) i make a backup/copy of this page. The backed-up page seems to work just fine in the editor. It has the EXACT same content. But as soon as i hit “update” it all goes mad. I have converted all short codes using the Avada System Status-thing .
Have submitted a ticket.
WOW, just WOW. Got an email from your support saying that you’ve made a patch to fix this. And it works! Thanks a lot!
Yes it was a confirmed bug and now is fixed, thank you or your patience
Hey Avada,
http://montessori.underarbeid.no/info/When you click one of the boxes and more text shows up, the scrolling to the right is not activated, and you cannot even move down with the arrow buttons. Why?
Hey @Brandingbox.
Yes, i can see the issue for sure, I will need to take a closer look at it however to see where its coming from, i see you have a valid support extension so please do open a new ticket and our team will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Looking forward to assist you
Thanks
Ammar
Pre purchase question. Does this have mailchimp sign up integration? I.e – so I can have an email sigh up on the homepage
Hello @t1lf5
Yes, a lot of our users do use mailchimp sign up form with our theme without any issues and you should be good go to
We will be delighted to welcome you in this Amazing community
Cheers.
Ammar
Hi,
Thank you for the great theme.
I have a question for blog grid. I want to align every three items. Now only firsts three item is vertical is align. Second three items is not on one line.
Example: http://www.zdravjivot.org/
Best Regards,
Hello @Borosara.
You are most welcome.
That is the default behaviour of how Grid layout works, this will happen if you have inconsistent length for the blog titles and that is exactly the case here for your 2nd post item causing the 5th one below it to go down.
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and out support team will gladly assist and guide you.
Click Here To Create An Account & Get Avada Support
Thanks
Ammar
Hi there, I have an important pre sales question. Your theme is my absolute favorite. But I need my team members to have a video on their own page. Would that be feasible using the Portfolio page instead? Each of my Project would be a Staff Member..if so, only problem would be I would need to replace the “Copyright” and “Project URL” strings to something different, can I do that? (I’m not a developer)
Hello @Claueiko1
Of course that is possible, we have a default fusion option field for embedded video where you can embed either YouTube or Vimeo video as well as have shortcode elements for both that you can use to put a video anywhere on any page.
Also, those hard coded strings you mentioned can be easily changed to something else by following the translation technique, A lot our users change such strings depending on their requirements.
We will be delighted to welcome you in this Amazing Community.
Thanks
Ammar
Is it possible to have only the mobile menu “fly out”? I like the classic menu but not while mobile. I’d like the mobile menu to open on the side. Is this possible?
Hello @Jaeb0922
That is not a possibility right now and will require customization to our theme files, you can contact to our customization partners for this here : http://bit.ly/1YBlnoP
If you need any further assistance please do open a new ticket and we will love to assist you with any issues you have.
Click Here To Create An Account & Get Avada Support
Thanks
Ammar
Hello ThemeFusion. I have a suggestion: Add a contact/enquiry button next to the Addtocart in product page with enable/disable function on back panel. Clicking on the button will display a lightbox with a contact-form-7 form. I’ve used a plugin for that here http://www.ecotec-uy.com/catalogo/galcon-9001-bt/, but I’d rather have it as a built-in feature. Thanks!
Hello @el_gery
Thank you for your suggestion, we are always listening to our customers for feature requests and feedback, we will also very much appreciate if you can please send this to our email address at support@theme-fusion.com as a suggestion request too please
Thanks for choosing Avada.
Ammar
Hi!
I have not been asking for help, as I know how to use the theme. But I have one problem. With facebook like box. The plugin included in the theme, does not work, and when I add other working facebook box plugins, like https://pl.wordpress.org/plugins/cardoza-facebook-like-box/screenshots/ or other, the facebook box just does not show up. We want it to show up in the footer widget, but it just does not appear. with some plugins when I hoover over the area where the box should appear, it behaves as if there was something, but it is not visible. What to do? Thanks team! here is our website http://www.higiena-jawor.pl/Hello @higiena.
You are on a very older version of theme that is 3.8.6.1 and there was a JS change in core WordPress that broke a number of JS related features and elements in theme, i can see the same error in console for you right now. We will need to update to our latest version 5.0.4 in this case please.
When it comes to updating your theme please be sure to follow these update instructions carefully to ensure that you do not experience any issues
Always check our important update information before you update:
http://theme-fusion.com/avada-doc/install-update/important-update-information/Requirements for Avada:
https://theme-fusion.com/avada-doc/getting-started/requirements-for-avada/How to update your theme to the latest version of Avada:
http://theme-fusion.com/avada-doc/install-update/how-to-update-theme/Make sure you also update our included plugins:
http://theme-fusion.com/avada-doc/install-update/plugin-installation/Apply theme fixes using the patcher tool:
https://theme-fusion.com/avada-doc/install-update/avada-patcher/Register your purchase via a Token Key:
https://theme-fusion.com/avada-doc/getting-started/how-to-register-your-purchase/If you still have the issue, please do open a new ticket and we will look into this for you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks
Ammar
Hi Ammar
Thank you for your kind and informative letter. I have updated my theme to the new version, and remove the previous Avada version from the serwer. However, the site looks bad now, I think it is due to the new Fusion builder not updated yet. I try to add the theme purchase number into the product registration field on my website ( i am adding the purchase code, but I keep getting the note “Invalid token, or corresponding Envato account does not have Avada purchased.”
which is not correct, as I have bought the theme, and adding the token
What may be done? Thank you Martyna
Hello!
The token is not needed for Fusion Builder.
Just to go Avada > Plugins and update Fusion Core plugin first (if it’s not already), then activate and install Fusion Builder.
The token key is only required for Layer Slider, Revolution Slider and Avada demos. For which you can get by following this help file: https://theme-fusion.com/avada-doc/getting-started/how-to-register-your-purchase/
If the issue persists, please signup at our support center and submit a new ticket. Include all the details about the issue, your site URL and version of Avada. For faster service, please include your WP and FTP login info when creating the ticket. Our support team will check it out and let you know.
Click Here To Create An Account & Get Avada Support
Thank you, we look forward to helping you!
Hello
Thank you, I did what you said, updated the Fusion builder, and the website works well. I just have two questions: How to remove the horizontal line from the navigation element (there is one about the currently open pag, small line in colour), how to remove the line above the upper navigation, with contact details, on our website it is blue, the the third question: on our home page there is a line of text just below the slider. Which is in different font than the rest of the site. The site uses Arial. How to change the font of this line? (it relates to all this kind of line across the site)
Many thanks Martyna
Hello!
Awesome, glad to hear it!
Hmm we’d need to see your site to know the exact areas you are talking about. Can you submit a ticket for us at our support center, one of our team members will gladly help you out
Click Here To Create An Account & Get Avada Support
Thank you!
Hey
I will, Thank you By the way, the new version of Avada is totally awesome.
Martyna
Hey Martyna.
We will double you on that for sure, and more awesome things are coming up soon as well
Thanks for being an Awesome Customer!
Ammar
My friends
I have updated the theme. It is really amazing. However, I have a few minor problems.
The type of fonts. I set up the general forn, for body as Arial, but some parts remain in Times new Roman, like H Titles, like descriptions below icons of persons, etc http://www.higiena-jawor.pl/ http://www.higiena-jawor.pl/nasz-zespol/How to change the Times New Roman fonts to Arial?
Thank you
Martyna
Hello!
That could be a different font setting, each type of heading it tied to a different heading size, so check the typography options in theme options > typography > headings to see.
If the issue persists, please signup at our support center and submit a new ticket. Include all the details about the issue, your site URL and version of Avada. For faster service, please include your WP and FTP login info when creating the ticket. Our support team will check it out and let you know.
Click Here To Create An Account & Get Avada Support
If you have bought Avada before September 1st 2015, then we (ThemeFusion) will Grandfather you in for free support Just go to our site and submit a ticket and it should go through. Read more about it here: https://theme-fusion.com/avada-doc/getting-started/grandfathered-support/
Thank you, we look forward to helping you!
Hey
Yes, it solved the issue
Thanks a lot
M.
You are most welcome Sorry for the delay, our author team account only sees newer replies here and I was on vacation for a few days.
Glad it’s resolved!
Hello Everyone
We are excited to introduce Avada 5.0! Check out the links below.
We are dedicated to continually provide an excellent product with superb customer service to all our users. If you have any pre-sales questions, please post them here in the item comments and our team will answer them promptly.
If you have already purchased Avada, please signup at our Support Center to use our support resources and ticket system to interact directly with one of our expert team members.
See What’s New In Our Latest Update!
The Avada Options Network
The Fusion Builder
Our Professionally Designed Demos
Industry Leading Demo Importer
Fusion Builder Elements Overview
Mobile Visibility System
Flexible Site Framework
Advanced Header Options
Responsive Framework
WooCommerce Design Integration & Demos
bbPress Design Integration & Demo
Events Calendar Design Integration
And we have many more amazing features coming in future updates that are free to any customer who has bought a license.
Thank you, we look forward to helping you!
ThemeFusion Team
Real Customer Reviews From The Past Weekend!
We love our customers and our customers love us. These amazing 5-Star reviews are fresh from today!
Hi, I have a question that I cannot hide fusion slider on mobile mode…..your knowledge base lack of this topics
can you point me to the right dierction? my avada is 3.9.2
Hello!
Currently there is not an option to hide the slider on mobile, unless you are on Avada 5.0+ and use our new visibility system: https://avada.theme-fusion.com/mobile-visibility-system/
Instead, what you can do is simply set a fallback image on that page that you are using. Edit the page, and look in the fusion page options area, there is a fallback image field, insert an image and it will show on mobile instead of the slider.
If you wish to hide it all, you can update to v5 and use the new visibility system, just make sure to read these important notes: http://theme-fusion.com/avada-doc/install-update/important-update-information/
Or it cna be done through custom css. Signup at our support center and submit a new ticket. Our support team will gladly help!
Click Here To Create An Account & Get Avada Support
If you have bought Avada before September 1st 2015, then we (ThemeFusion) will Grandfather you in for free support Just go to our site and submit a ticket and it should go through. Read more about it here: https://theme-fusion.com/avada-doc/getting-started/grandfathered-support/
Thank you!
Feature Requested & Delivered – I had asked for a search feature for the Font Awesome icons and I now see it in Avada 5.x Thank you!!
You are most welcome We hear and listen! We can’t almost promise a timeline, but we keep track of it all and work it in as soon as we can. Glad you like it!
hi im getting an error:
Uncaught Error: Syntax error, unrecognized expression: [href=#]
Why is this?
Hi there
That is a JS error and if you are getting that it will be more than likely that you are still running Avada 4.0 or lower. I will suggest that you check your installation and update to the latest version to ensure that you are up to date and compliant. Right now the latest version of Avada is version 5.0.4
When it comes to updating please make sure that you follow these update instructions carefully and you will be fine
Important Update Info -> http://bit.ly/1FAmQpu
How to Update -> http://bit.ly/1H8JGzo
Avada Patcher -> http://bit.ly/1QSd8Ol
Token Key -> http://bit.ly/1GrzAgY
if you need any further assistance or have a question please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, MB
Would be great to have a conference demo:)
Hi there
Our team is working on new demos all the time and are open to suggestions for new demos. I suggest that you send your feature request to -> support@theme-fusion.com and title the email > ‘Demo Request’
if you need any further assistance or have a question please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, MB
Hey,
is there something like an “up arrow” also for my mobile site? Cannot find the settings for it.
Thanks a lot for your help!
Hello!
Yes the “To Top” arrow (which is what we call it) can be enabled for desktop and mobile. Go to theme options > advanced > theme features to find it here: http://d.pr/i/1tnj2I
If you have further questions or need assistance with anything, signup at our support center and submit a new ticket. Our support team will gladly help!
Click Here To Create An Account & Get Avada Support
Thank you!
Website crashed after Update
from 3.9.3 >> 4.3This is how our website looked before: http://webcache.googleusercontent.com/search?q=cache:tbV7JHy38BkJ:geburtstagseinladung-paradies.de/magazin/+&cd=1&hl=de&ct=clnk&gl=de&client=firefox-b
This is how it looks now:
http://geburtstagseinladung-paradies.de/magazin/
Please advice how to fix that
Hi there
Firstly, there is no Avada version 4.3 – Right now we are at Avada 5.0.3. Avada 4.0.3 was released back in June 2016. The 4 series incremental updates where -> 4.0 / 4.0.1 / 4.0.2 / 4.0.3
Every couple of months you do the same thing here and elsewhere, with no reason other than to create false statements and negativity. We have repeatedly asked you to create a support ticket if you need assistance, but each time you have refused to do so.
With that said, as with each reply we have provided regarding this, we have stated very clearly that the update instructions need to be followed carefully
Important Update Info -> http://bit.ly/1FAmQpu
How to Update -> http://bit.ly/1H8JGzo
Avada Patcher -> http://bit.ly/1QSd8Ol
Token Key -> http://bit.ly/1GrzAgY
Since Avada 4.0 all patches that are released need to be applied as well, as per the instructions above
One clear observation from your site -> http://geburtstagseinladung-paradies.de/magazin/ – is the line height issue as seen here -> http://d.pr/i/95uQ
The H2 line height is not set correctly, it is missing px -> http://d.pr/i/Fuhi – and should be 27px :: Not 27
Please create a support ticket using the ink below and our team will gladly assist you
Click Here To Create An Account & Get Support
Thank you, MB
Quote from YOURSELF
In addition, if you are on an older version of Avada (pre 4.0) we do recommend that you first update to Avada 4.0+, then to 5.0. You can download Avada 4.0.3 by visiting this link in our community forum. This step is not required, but recommended.
You can find it here:
https://theme-fusion.com/avada-doc/install-update/important-update-information/We followed exactly your instructions and documented every single step by screencast. Do you prefer that we publish the screencast here?
Please advice how to fix the website which looks quite damaged after the update
You do (!!!!) give other people support here in the comments. So please dont tell us that you dont support here.And by the way: Why does your Update infects the styling anyway???? We run a child-theme and if Avada was coded correct, things like this should not happen at all.
This is getting tiring, why will you not open a support ticket?
As we have explained many times before, any support given here in comments is because it is minor and something we can quickly answer.
Your situation is not, there is something that was not followed, a corrupt update, or you are maybe using a child theme, or it could be any other number of things but the bottom line is we know that it works, more than half of our user base is on v5+ and if there is something wrong with you updating to it, we need to be able to diagnose it first hand and login.
This is why we need have hands on support, we can get login info, diagnose the situation, troubleshoot it, see it first hand and actually offer you a solution. Is that not what you want?
That is common for every author here, and you can clearly see this on our support tab: https://themeforest.net/item/avada-responsive-multipurpose-theme/2833226/support ... specifically the parts in red: http://d.pr/i/sdUx
If you have an issue with that, please take it up with Envato.
If you would like us to help you figure out what went wrong, we will gladly do so through a ticket. And I can 100% guarantee that there is a logical explanation to this situation and we will be most thrilled to explain it to you through the ticket, and will even come back here and update this comment so the rest of the public can read it.
We cannot troubleshoot this type of issue here, it is not something we can do. It requires your login information and time for us to troubleshoot first hand.
Best to you
Update deletes scale unit “px” from CSS
Hi you said that we forgot to put a scale unit “px” behind the value??The H2 line height is not set correctly, it is missing px -> http://d.pr/i/Fuhi – and should be 27px :: Not 27” The truth is that it was correct before the update You can see it yery clearly in the google cache: http://webcache.googleusercontent.com/search?q=cache:tbV7JHy38BkJ:geburtstagseinladung-paradies.de/magazin/+&cd=1&hl=de&ct=clnk&gl=de&client=firefox-b
And here is the screenshot for users who dont now how to get access to the CSS over Google-Cache
https://drive.google.com/open?id=0BzF3a9LXV99JVFhENWdUd1VXc1EPlease stop to blame others for your errors!!!
As we have mentioned several times now, our team will gladly help you out and show you what is going on. to do that, we need you to post a support ticket where we can get your site URL, and login to troubleshoot the issue. Go to our site and follow these steps to submit a ticket: https://theme-fusion.com/avada-doc/getting-started/avada-theme-support/
Please listen to our advice and submit a ticket and all this can be resolved, instead of this back and forth that does nobody any good
Submit a ticket, get the issues looked at and resolved.
Everyone is happy.
Screencast as a proof
Here is the screencast that shows the state of our website after the update. WITHOUT ANY CUSTOM CSS.
https://drive.google.com/open?id=0BzF3a9LXV99Jd2pZQ0J3M1J3Z3MThis is how our website looked before:
https://drive.google.com/open?id=0BzF3a9LXV99JMkFMY3dGZF96OEEBefore Update: Flawless
After Update: a mess
That proofs exactly that these issues (lost social-media-icons / crazy paddings & margins) does not have anything to do with our CSS
Please advice how to fix that!!!!!
Please read our replies. If you want help, you can get it!
As we have mentioned several times now, our team will gladly help you out and show you what is going on. to do that, we need you to post a support ticket where we can get your site URL, and login to troubleshoot the issue. Go to our site and follow these steps to submit a ticket: https://theme-fusion.com/avada-doc/getting-started/avada-theme-support/
How else can we fix it if you will not allow us to fix it and look at it? More than half of our user base is already on and enjoying Avada 5.0.
For us to help you, you need to allow us to look at your site, login and see what is going on.
Please read that over several times ^^
As we have mentioned several times now, our team will gladly help you out and show you what is going on. to do that, we need you to post a support ticket where we can get your site URL, and login to troubleshoot the issue. Go to our site and follow these steps to submit a ticket: https://theme-fusion.com/avada-doc/getting-started/avada-theme-support/
When will you implement smart sticky menu and sidebar like publisher theme or sahifa theme ?
Hi there
Can I suggest that you send your feature request to -> support@theme-fusion.com and title the email > ‘Feature Request’
if you need any further assistance or have a question please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, MB
