16523 comments found.
Hi how can I change the padding on the header? there is too much space before and after my logo. There is no padding option in the newest version of jupiter. thx
Hi
We actually need to see the issue on your website, in order to be able to investigate it, so please open a ticket in the support desk and let our support staffs handle it for you.
https://artbees.net/themes/dashboard/new-ticket/Regards
Hi, after updating to the latest version of your theme the images on my posts are not shown as I set them in the post code. They are very small, or cropped in a square, as you can see at the following urls.
http://www.nerdvana.it/2016/10/27/recensione-rode-videomic-me-microfono-iphone/ http://www.nerdvana.it/2016/10/08/recensione-buffalo-linkstation-220d-nas/ http://www.nerdvana.it/2016/10/04/recensione-wd-my-passport-ultra/ http://www.nerdvana.it/2016/02/17/recensione-osomount-smart-touch-supporto-per-auto/Can you help please?
Thanks in advance.
Hi
You may change the image size when you use them, they should be Original size if you want them unchanged.
However, if you feel it’s caused by the update, please open a ticket in the support desk and let our support staffs handle it for you.
https://artbees.net/themes/dashboard/new-ticket/Regards
Hello, I am looking a theme for our company and I have some questions. If I buy this theme Can I change/add everything what my boss wants?, Has it SEO and security programme?, How I will get the support, by email? Can I contact you for supports all the time? When I buy theme, Can I use all templates what I want?
Hi
The theme is flexible with the shortcodes it has and also it provides a Custom CSS and Custom JS area. If they are not enough to get the desired look, there is a child theme where you can change the codes of the theme and not worrying about the updates.
Updates will keep the theme secure and flexible and will fix the bugs that may appear.
The theme is having many SEO features and also is compatible with YOAST plugin.
For the support, you should send the tickets through Artbees Dashboard, you will get the link after you purchase the theme.
You can also use any template you see in the templates page, just take a look at the support documents and videos if you had further questions:
https://artbees.net/themes/support/jupiterRegards
Hi guys, I have the BIGGEST trouble in the world with mobile images. I’m using “portrait” option to set edge slider images and some other background images, but they look awful in mobile phones. I tried every plugin or code to solve this but it really doesn’t get fixed. Can you please help me? I noticed with the “Inspect Element” option that the images are being resized to “400×700” even though I’m “forcing” images with portrait option to be set in another size (the one that I really need images on).
Thanks a lot!
Hi
It actually needs to be investigated on your website, since we need to see your backend and we can’t ask your credentials here, I recommend you to open a ticket in the support desk and let our support staffs help you fix it.
https://artbees.net/themes/dashboard/new-ticket/Regards
How can I set the posts presentation in the home page? I have my posts in the home page but I can’t set the presentation to grid, modern, or anything else….
Hi
You may use a shortcode to present the posts, shortcodes such as Blog or Post Grid. However, if you are experiencing issues with any of them, I recommend you to open a ticket in the support desk and let our support staffs fix it for you.
https://artbees.net/themes/dashboard/new-ticket/Regards
Is it possible to have the vertical menu have the submenu “pop” out to the right as opposed to in the same container? Thanks!
Hi
I believe it can be done via a custom CSS but if I give you a fix for that, it might not work because I may not have understood you correctly or the situations are different. So I recommend you to open a ticket in the support desk and ask this from the support staffs.
https://artbees.net/themes/dashboard/new-ticket/Regards
Revolution Slider is not working when set at Revolution Slider Options on the page editor enymore. Why it stopped working? Tks.
Hi
It should work unless an issue shows up. So please open a ticket in the support desk and let our support staffs investigate the issue on your website.
https://artbees.net/themes/dashboard/new-ticket/Regards
Hi there!
Thanks for the great support you’re providing every day!!
I’m trying to targeting a css rules just for firefox, given a different visualization of the the top content within the page www.ehi.net/soresinadue/caseificio/ but the following rule seems not had any fortune:
@-moz-document url-prefix () { .cas-sez1 {margin-top:10%!important;} }
I tried a bulk of combination but nothing!
Have you any advice on that?
Thanks gg
Hi
The issue is with the space between url-prefix and the parenthesis. So if you just remove the space character and change it to
@-moz-document url-prefix() { .cas-sez1 {margin-top:10%!important;} }That would work.
Regards
Just to confirm. The theme has not yet been updated to include the latest version of visual composer 5.0?
Hi
It will be added in Jupiter 5.6 within a month from now along with many cool new features of the theme. Please stay tuned.
Regards
All of my menus disappeared and I can’t change them now?
Hi
This issue needs to be investigated on your website, so it’s better to open a ticket in the support desk and let the support staffs help you get over it.
https://artbees.net/themes/dashboard/new-ticket/Regards
Hello, question.
I have set the row on the homepage AND revolution slider to be full height but for somewhat reason its still bigger than the my screen and i still need to scroll: http://www.asperagrafica.nl/hellinga-advocatuur/ but same for this page: http://www.asperagrafica.nl/hellinga-advocatuur/contact/What can POSSIBLY the reason. I am looking for this for hours now
Hi
I believe you need a transparent header skin enabled for that page, however, you can fix it by using this CSS fix in Jupiter -> Theme Options -> Advanced -> Custom CSS (Will apply to all pages)
@media screen and (max-width: 1120px) { #theme-page {margin-top: -91px;}}If you needed more assistance, please kindly open a ticket in the support desk and let our support staffs handle the rest of it for you.
https://artbees.net/themes/dashboard/new-ticket/Regards
PLEASE can you code the mobile responsive menu to follow down the page and hide when scrolling same as
http://m.huffpost.com/us/entry/us_5829f25fe4b02b1f5257a6b7???
That would be a really nice addition to this theme.
Because people on mobile have to scroll back to very top for navigation.
Hi
If you mean the sticky menu on mobile devices, yes, it is possible with some Custom CSS, but it will not be the same as that page.
However, if you open a ticket in the support desk, you will certainly get a better result, because our support staffs will bring you the CSS fix and also help you get a proper look.
https://artbees.net/themes/dashboard/new-ticket/Regards
Hi there. I need to run my site more fast.
Please, would you recommend me “WP Super Cache”, “W3 Total Cache” or any else plugin compatible with your amazing theme?
Thank you for your time.
Hi
I recommend to use a CDN and also Jupiter minification system because some testing showed that using a cache plugin although reduce the file sizes, but will increase the response time.
Please follow this article also for more help:
https://artbees.net/themes/docs/5-ways-to-increase-website-speed/Regards
Hi Jupiter,
Small question. I have a full screen menu activated. But my client wants a dropdown in that samen menu. At this moment, when using a dropdown, the menu ’’ glitches ’’ and only shows ’’ back ’’. What can i do to use a dropdown?
Used your theme for many websites so i hope that with your help i can finish this one with Jupiter aswell.
This is what happens with the dropdown acitvated: http://prntscr.com/d7rzst
Hi
I believe it needs to be investigated on your website, so it would be great if you just open a ticket in the support desk and let our support staffs handle it for you.
https://artbees.net/themes/dashboard/new-ticket/Regards
Photos that are added in a regular post are not responsive when a caption is added in the latest release. Please fix.
Hi
I will test that and if the issue was on our test server too, I will report it to the development team. Thanks for the heads up!
Regards
When is the new release of Jupiter expected to release?
Hi
Many cool new features on the way, but unfortunately, I can’t tell you an exact timeline on this. We will have major updates in Jupiter 5.5.
Regards
Hi, does it exist a version of RESTAURANT Template (the ken) for Jupiter also ? thanks
Hi
Maybe the templates under Food category in this page would be suitable for you:
https://artbees.net/themes/templateRegards
“Restaurant” looks better…
Hi
But there is no Restaurant category in that page, sorry.
Regards
Hi, yes there is a template named RESTAURANT for The Ken, is it also compatible for JUPITER ?
Hi
Unfortunately, no, the templates of The Ken is not fully compatible with Jupiter, because the shortcode structure is different in the themes.
Regards
Hi, ok i understand, but will Jupiter let me import the template? thanks
Hi
Both of the templating systems are the same, so, yes. It will.
Regards
I cannot edit text with visual composer. I have updated the theme and plugin and still no solution What happened ? it was working well in the previous versions of the theme.
Hi
It actually needs to be investigated on your website, so it would be great if you just open a ticket in the support desk and let our support staffs handle it for you.
https://artbees.net/themes/dashboard/new-ticket/Thanks and Regards
Hi, i’ve no sound on my video (mp4) in EDGESLIDER, is it normal ? thanks
resolved
Great to hear that 
I have two website, I have purchased this theme. But I can only register an API key in one website for updates. How can I do it in the other website I run? Or do I need to manually update when new releases come out? If so this restriction seem very stupid and inconvenient.
Hi
Each licence is only for one website, however, you can use one licence for multiple websites on the same domain (subdomain or folder). But if you have two websites on separate domains, you should have two licences to register them.
Regards
