26722 comments found.
I am having some trouble with a video background section in the safari browser. A few seconds in to the playback the whole video shifts up about 60 pixels and reveals the background behind it. Any idea what this could be?
http://uoftopera.caHello,
Different browsers support only certain types of video file formats, so you have to provide all three (webm, mp4, ogv) video formats (fallback) and a preview image, since some browsers (PCs/laptops) can only play certain type of video. You can convert your videos online – http://video.online-convert.com/
Qode
Hi, thank you for your answer. I did convert the file and currently have all three formats uploaded and linked but safari still does the same little shift after a few seconds of playing unfortunately. Do you have any other suggestions as to what might be causing this?
Hi,
We just checked your site on MacBook and video is showing fine http://www.screencast.com/t/IwVLdsOZ8
Maybe this is browser related. You should try to clear browser cache and then test this again. If you contue to have problems, please submit a ticket at https://qode.ticksy.com so our support can investigate this further.
Qode
Hi, thanks for the update.
However, even with update and PHP set to 5.6, the error ‘unexpected T_PAAMAYIM_NEKUDOTAYIM’ in ’/wp-content/themes/bridge/framework/lib/qode.layout.php on line 2738’ persists.
It also seems that whenever Bridge is activated, PHP is automatically set back to 5.2. Is there a script that needs to be changed?
Thanks
Hello again,
Bridge theme does not force PHP version in any way, and we have never encountered user with similar issue. You shoult try to update the theme to latest version by following instructions from the theme documentation http://bridge.qodeinteractive.com/documentation/2-getting-started/2-3-installing-the-bridge-theme/2-3-4-theme-update/ since maybe this is caused by some modification on the theme version which you are using.
If you continue to have problems, please contact our support so they can investigate this further on your side. You can reach them by submitting a ticket at https://qode.ticksy.com
Qode
Hi,
I have uploaded the latest version of bridge to my website via sftp and yet the same issue re-occurred.
I updated by deleting the old bridge file and uploading the new bridge file. Also, I use a child theme in order to avoid making any changes to the main theme. So I can assure you that the theme I’m using has not been modified in anyway and if it has been modified, the modification occurred at source.
I have told my host about updating PHP and they are working on increasing my PHP limit. I would still appreciate any helpful pointers you can provide.
Hi again,
Easiest way to find out if ti is due to your host or the theme is to install the theme on your PC (localhost) and to test it https://premium.wpmudev.org/blog/setting-up-xampp/
Qode
How to track how many people view website? Thanks
Hi,
Following article should explain tracking a bit http://www.wpbeginner.com/beginners-guide/how-to-install-google-analytics-in-wordpress/ and also not that you can add Account ID from Qode options > General http://screencast.com/t/lV2Lk78RvcN so you can skip part regarding adding the code to header or footer.
Qode
When viewing a portfolio list or an image with text over element on mobile or tablet devices, is there any way of having the on hover functionality of desktops work on mobile as well? It is necessary for our website.
Hi,
Touch devices do not have hover state, so you cann’t expect that hover effects will work, and even if effect works on some devices, it will not work on all touch devices. Our uspport can try to offer you some workaround if possible, but you need to contact them by submitting a ticket at https://qode.ticksy.com
Qode
Hi,
1. I’m using your great template (http://demo.qodeinteractive.com/bridge53/) for my website. In the home page I used the portfolio list, and in each photo just the ZOOM button appears, I also check “Show View Button” but without success. (I would remove the zoom button OR add the view button)
2. In the same template I created a portfolio_page, in that page I have all the items included within a portfolio category, in this case passing over each image/item there is only the ZOOM button. also in this case I Would remove the zoom button or add the view button.
Thanks in advance
Hi,
Hover state depends on hover animation type which can be set when you edit portfolio list element, and by setting it to default http://screencast.com/t/4JihJhdOfjPx will show view and zoom buttons.
If you continue to have problems setting portfolio hover elements as desired, please contact our support by submitting a ticket at https://qode.ticksy.com and share a link to your site with WordPress admin access so they can assit you with this.
Qode
hi, got update, whats new ?
Hello,
This update only include latest plugins bundled with the theme, and in order to update them, first install latest theme version, and then uninstall / install required plugins – https://www.youtube.com/watch?v=NI7LJwkXUAA&index=6&list=PLNypD600o6nLFmxDfvLXYbH6LjWSoAhaV
Qode
I have the same issue. Visual composer was not updated to 5.0 and when I try to use it, I am transferred to a page that asks to purchase a license for it
Hi,
This update only include latest plugins bundled with the theme, and in order to update them, first install latest theme version, and then uninstall / install required plugins – https://www.youtube.com/watch?v=NI7LJwkXUAA&index=6&list=PLNypD600o6nLFmxDfvLXYbH6LjWSoAhaV
Qode
Hi, I am wondering if you can add SVG support for logos?
Hi,
WordPress do not allow usage of SVG images, and we have to follow Coding standards. If this change at some point we can consider integrating SVG logo support.
Qode
i have updated my sites bridge template and visual composer to this new version as of this morning. Visual Composer is still not working. is anyone else still having this problem?
Hello,
After theme update you need to uninstall / install required plugins in order to obtain latest versions – https://www.youtube.com/watch?v=NI7LJwkXUAA&index=6&list=PLNypD600o6nLFmxDfvLXYbH6LjWSoAhaV
Qode
Hello,
I’m using your template for a website, in the portfolio_page I set the header with a black background, while the default pages have an image.
Now, using the website with mobile phone (e.g., iphone 6s) each portfolio_page has the header image that have disabled.
Could you help me?
Thanks in advance,
solved
Hi,
And thanks for update. We are glad to hear that you managed to fix this by yourself.
Qode
I’m rebuilding my site and I started with one language then installed WPML for the other language. I translated the portfolio items and the category names but the portfolio list VC item is not showing the translated portfolio items. Any tips?
Hello,
You have to translate page in which you will include translated portfolio itmes by choosing translated category for example.
Qode
Hey. I’ve added my phone number and email address as text in the Header Bottom Right area. How can these be “active” so you can click on them and immediately send an email or start calling?
Hello,
You have to use HTML within that text. For mail, you have to use mailto http://www.w3schools.com/tags/tryit.asp?filename=tryhtml_link_mailto and for phone you have to uise tel https://webdesign.tutsplus.com/articles/quick-tip-make-telephone-numbers-do-something--webdesign-9271
If you need additional assistnece, please contact our support by submitting a ticket at https://qode.ticksy.com
Qode
So to update the plugins what steps should be taken? Do I have to update the entire theme? Thanks.
Hi,
Theme update instructions can be found here http://bridge.qodeinteractive.com/documentation/2-getting-started/2-3-installing-the-bridge-theme/2-3-4-theme-update/
Also, we have video tutorials regarding theme update:
https://www.youtube.com/watch?v=duvezfgPrLY&list=PLNypD600o6nLFmxDfvLXYbH6LjWSoAhaV&index=5 https://www.youtube.com/watch?v=NI7LJwkXUAA&index=6&list=PLNypD600o6nLFmxDfvLXYbH6LjWSoAhaVQode
Hi. I’ve got latest update notice, then I checked changelog and I see it is a little bit outdated. Thanks
Hi,
Thanks for noticing. Bundled plugins were updated, and we just updated change log.
Qode
Thanks for the update! Dont forget to update your changelog too 
Hi,
Thanks for noticing. Bundled plugins were updated, and we just updated change log.
Qode
Hello friends, in our website trendsstudio.es we have problems to load some pages in some devices. I don’t appreciate a pattern, but different customers said me website is not loading correctly, in major cases problem occurs in tablets, but sometimes it happens in PC too. Do you have some idea why this issue is happening? Thanks a lot!
Hello,
Except that your site is loading slower then ususal we couldn’t see anything else. Maybe you can try to optimize site for speed, and also since you are using a bit older theme version with visual composer, you should try to update to latest versions.
Theme update instructions can be found here http://bridge.qodeinteractive.com/documentation/2-getting-started/2-3-installing-the-bridge-theme/2-3-4-theme-update/
If you contunue to have problems, our support can investigate this further, but please contact them by submitting a ticket at https://qode.ticksy.com
Qode
Thank you for your answer. I updated the theme version, but please if you have a tablet go to http://www.trendsstudio.es/projects/ and you will see that when you try to scroll down the screen gets blocked. Sometimes if you reload the page it doesn’t happen again, but the first time when a normal user is browsing it happens. Regards.
Hi again,
We just tested your site on iPad, and also on and Android device and we couldn’t reproduce the issue. Also your site is much faster now.
Qode
Hello, we use the Qode Carussel with images 235×57px. There will always shown to images beside, without a gap. I it possible to leave a 2px gap between each images? Thank you
Hello,
Carousel items contain 2px margin on the right side by default http://screencast.com/t/XGp5sm9Lu . Original demo is using 218×118px images, so if you want to achieves same effect, you should use images in these dimmenisons. If you want to add custom margin with some css code, you can ask our support for some custom css code. You can reach them by submitting a ticket at https://qode.ticksy.com
Qode
Hi There,
I have just purchased the theme. I would like to know if I import a demo will the actual content of my website be erased or all the content of the demo will just add up to what I have already on my site?
I am looking forward to hearing from you
Dario
Hi Dario,
Import will overwrite existing content in case that there are same pages like for example home page, about us and so one, so it isn’t wise to import demo if you arelady have live site. In this situations, it is good practice to install WordPress on your local PC (localhost) and then to try different demos. In this way you can see which options we used and you can reproduce that on your live page.
https://premium.wpmudev.org/blog/setting-up-xampp/Demo import instructions can be found on the following link http://bridge.qodeinteractive.com/documentation/3-demo-content/3-1-qode-import/
Qode
Hi There,
thank you for your quick answer. Ok I got you so basically it would only overwrite so I would not loose blog post or so on? for what it concerns the rest of the content I could rename the more common pages as about us and contact us.
I am working on a staging environment so I can play with it before going live.
Basically my need is having the setup of the demo – to see how you set it up – and keep my content. This way is way much faster that install the demo and then re-copy and paste all my content.
Would the solution above – Installing the demo and rename possible pages that could be overwritten do the trick in your opinion? Anyway all blog post should stay untouched correct?
Kind Regards
Dario
Hi again Dario,
Demo content also contain posts, but probably they won’t match the ones on your live site. Solution with pages should do the trick but make sure to create full content and database backup just in case that something goes wrong.
Qode
Ok Got you. Thanks a lot.
Dario
You’re welcome Dario.
Hi again, I have one more thing to ask you: I have a problem with headings. When I set custom values for H1 or H2 in Qode Options, it doesn’t affect H1 or H2 created in Text Block (http://prntscr.com/d9wymc). Do you know what is possibly wrong or where can I change size and font for H1 and H2 created in Text Blocks? Now when I choose for example different size in Qode Options, it makes no difference in Text Blocks.
Hello again,
We just tested this, and options are working fine. Just make sure that you are entering values without px at the end. See our example http://screencast.com/t/s75pJDOsNM http://screencast.com/t/sDWrVjbNhfy
Qode
Thanks, so there must be some issue on my side. I will try to figure it out. Thanks for the fast reply!
You’re welcome,
If you continue to experience problems with this, you can contact our support and they will investigate this on your end. Just submit a private ticket at https://qode.ticksy.com and share WordPress admin access.
Qode
Hi Qode, I have a small question about customizing the post title. When I make a new post, the title (inside the page) has by default H2 attributes (http://prntscr.com/d9wv0w). Is it possible to change it for example to H5? If yes, could you provide the solution or custom css code? I would be forever grateful:)
Hi,
Only if you change it directly within the theme files. You can ask our support for instructions, but you have to submit a ticket at https://qode.ticksy.com . Also provide additional info in your ticket.
Qode
I understand, thanks for the info
You’re welcome.
