Hi

It actually needs to be seen on your website, so if you just open a ticket in the support desk and let our support staffs debug it, that would be much appreciated.

Regards

Hi

Here is the guide:

You can find a lot of more articles for troubleshooting your issues in the knowledge base:

Regards

Hi

If you have Visual Composer (Artbees Modified Version) 4.12.2 then it’s the current latest version. We will release and update for it in less than a month, but for now, if you have 4.12.2 and see the updating notice, please ignore that.

Anyway, here is the updating guide in case you are running an older version than 4.12.2:

Regards

.mk-toolbar-holder { text-align: right; }

i got it. thanks.

It’s great to hear that

Hi

Sure, but first we need to see the issue and be able to replicate it. Can you please provide a page URL containing this issue? If you just open a ticket in the support desk, that would be much more appreciated.

Regards

Hi

Please open a ticket in the support desk, this way we can debug this issue on your website and find a solution for that. Unfortunately, we can’t replicate this issue but if you let us see that in support desk, we probably will fix it for you.

Regards

Hi

Please open a ticket in the support desk, this way we can debug this issue on your website and find a solution for that. Unfortunately, we can’t replicate this issue but if you let us see that in support desk, we probably will fix it for you.

Regards

Hi

Enable your child theme first and then add this to jupiter-child/functions.php:

Regards

Hi

No issue like this reported before, so it’s better to be investigated on your website by our support staffs:

Regards

Hi

We do not have the exact hover style, but we have something like that. Please change the portfolio style to Grid and choose the Hover Styles one by one to see it yourself.

Regards

Hi, Thanks for your reply… My point was the effect when you choose a category. Actually in jupiter portfolio when I choose a category there is a sort of loader, I would like to have a transition effect like the one in the link. Is it possible by adding something in the porfolio css file?

Hi

It’s not possible by CSS actually, it should be done with JS modifications, which is out of the support scope. I believe the best place to ask this is Artbees Care or community forums as a feature request:

-

forums.artbees.net

Regards

also on the other site same problem www.houseelevem.com seems the problem is with one pager site

Hi

I checked that with Safari 10 but didn’t see an issue, also compared to Chrome.

It might be something that needs more explanations, so it would be great if you ask this in support desk and let our support staffs investigate the issue.

Regards

Hi

For this too, please open a ticket in the support desk. Thanks

Regards

Hi

I believe it needs to be investigated on your website. Bringing a CSS fix would probably solve the issue, but it must be done in your website by our support staffs, so please open a ticket in the support desk and let them handle it for you.

Regards

Thanks for your feedback

Sorry!!, firsh hi!!

Hi

Unfortunately, it’s acting as how it’s designed. If you want to change it, first enable your Child Theme, then copy

jupiter\components\shortcodes\mk_portfolio_carousel

to

jupiter-child\components\shortcodes\mk_portfolio_carousel

and then edit

jupiter-child\components\shortcodes\mk_portfolio_carousel\mk_portfolio_carousel.php

line 105 where controlNav: false, you should change it to

controlNav: true,

The same process would be for blog carousel, but this time, you should change

jupiter\components\shortcodes\mk_blog_carousel\mk_blog_carousel.php

$slider_atts[] = 'data-controlNav="false"';

to

$slider_atts[] = 'data-controlNav="true"';

Please feel free to ask it in the support desk if you have experienced issues.

Regards

Hi

It is possible by a simple CSS fix, something like

.mk-header-toolbar {   display: block !important; }

If you put it in Jupiter -> Theme Options -> Advanced -> Custom CSS.

Please feel free to ask any question at the support desk.

Regards

Thanks for this. I will be sure to submit support tickets if I have questions once I have bought the theme. I will be buying it shortly

It’s great to hear that

Hi

If you have followed the articles about translating in Jupiter on the knowledge base and still having issues, then you need to open a ticket in the support desk and let our support staffs debug the issue on your website.

Regards

Hi

Please let us know on which part of the page icons not loading correctly? I was not able to see an issue with the icons on that page, using Chrome and IE.

Regards

Hi

Please make sure you have the latest version of the theme installed (5.4.1) and if the issue persists, please open a ticket in the support desk and let our support staffs deal with that issue for you.

Regards

Hi

You can have the image gallery in Edge One Pager, you just need to enable Visual Composer for the Edge Slider post types in Visual Composer -> Role manager, then add the image gallery in each Edge Slides.

But be aware that if the images occupied more space than it should, they will not show completely. So, you may consider using a Photo Album instead of an image gallery. The Photo Albums will show a lightbox as a user clicks on them and will not having issues with limited spaces.

Regards

Thanks – and will the countdown timer work within the Edge One Pager?

Hi

Yes, it should work. Please let us know if you have experienced issues with this element.

Regards

Hi

It needs a CSS fix for the place you need. Unfortunately, the only workaround would be to lowercase the headlines.

Please let us know the page URL so we bring a CSS fix for you.

Regards