8686 comments found.
Hello I am having some trouble uploading Product images into my shop. What could be the cause of this?
Hi E089! I’m sorry but this was never report and we cannot help without a check to your installation. If you need support is offered in our forum, there we have a completely dedicated support team, please drop a few lines and we care to support the solution! Thank you! 
http://www.undsgn.com/support
My client bought this template … but the icons do not appear in the “icons” box … and I can not select any icon .. what could be happening? I do not see the list of icons that come in the template
Hi nicolasp86! If you need support is offered in our forum, there we have a completely dedicated support team, please drop a few lines and we care to support the solution! Thank you!
http://www.undsgn.com/support
ps: sorry for ask you about registration but is a must for access support on ThemeForest. Thank you for understanding.
Hi! One question please! I show my products with the isotope module (masonry). Is there a way to choose how many it will show (let’s say, the first 
, but not with the post offset which correct me if I’m wrong does the opposite thing. I’d like to put some of the products in the homepage, but not all.
Thanks!
Hi vangelisorfas! You just need to create a Posts module, set the query to Product and the you can insert manually or exclude manually the product you need: http://undsgn.d.pr/1eVNE/LRac9y7C
There are also other methods but it’s not easy without a check to your scenario. In case if you need support is offered in our forum, there we have a completely dedicated support team, please drop a few lines and we care to support the solution! Thank you!
http://www.undsgn.com/support
Thanks guys, you rock!
Thank you for confirm!
HI there! First of all, thanks for the beautiful template, it’s amazing!
We are a communication agency and we would like to buy this theme, but we wanted to know first if it’s possible to try the theme for 2 maximum 3 days before buying it, also to see how much time will it require to customize it, because we have a very strict timetable.
Thank you a lot, MUN | Communication Stuff
Hi mun-agency and thank you for appreciate Uncode!
No sorry this is not an option for ThemeForest themes, please note that when you download a digital good there is not a way to verify the use. I hope you can understand why it’s not possible download and try themes. You can evaluate our product from the documentation (in the video tutorials menu you can see also the admin) https://undsgn.com/uncode/documentation and from the customer showcase: https://www.undsgn.com/uncode/showcase
Let us know if you need more infos!
Item Details says Revolution Slider is included but I can’t activate it with my purchase code. Howcome?
Hi Rivals_, this is pretty common when you buy a theme that offer premium plugins but doesn’t mean that the plugins not work, please review the documentation: https://undsgn.com/uncode/documentation/plugins-license/
If you need support is offered in our forum, there we have a completely dedicated support team, please drop a few lines and we care to support the solution! Thank you!
http://www.undsgn.com/support
Thanks for the quick reply, I’m on it.
Thank you for confirm! Let us know if you have any needs 
The worst theme I have used since now, No possibility to change color of the text in posts or pages, no possibility to remove featured image of the post, the menu breaks down when adding submenus etc.
Hi falconi1989, we are sorry that Uncode didn’t meet your expectations but apart the possibility to change the text’s color of a single post that there is not an option (it’s really not common have blog post with different text colours), it seems that you have missed some options or you have some custom codes that interfere with the menus (problems with menu were never reported before).
Hello, if I purchase your theme there will be Visual composer 4 and something included. Can I purchase their license and update to VC 5? I don’t see this answer anyplace… To put it differently, is it possible to use your uncode 1.4 together with full functionality of VC 5? thanks
Hi! Please read more here about plugin license and plugin updates: https://undsgn.com/uncode/documentation/plugins-license/ Note that Uncode uses a super tailored version of Visual Composer and you cannot use the normal VC, so please don’t buy it to use with Uncode. If you need support is offered in our forum, there we have a completely dedicated support team, please drop a few lines and we care to support the solution! Thank you!
http://www.undsgn.com/support
Ok, got you. Also, I would like to buy this theme that appears to be really fantastic. But I have a friend of mine that told me that it has a pain in the a** to update the theme from 1.3 to 1.4… what is the correct procedure? please provide me the link with the instructions. Thanks a lot so I can go ahead with the purchase!
Hi EvolutionTicino, if you don’t have bought the theme why you refer to possible update problems? Please don’t use unofficial stuff you find on warez sites since all the users of Uncode has update the theme to the latest 1.4+ version, so don’t worry, buy the theme and if you have problems just open a ticket in our support forum
I refer to possible problems because I did install the 1.3 using 3th party sites (it was advertised as a “demo”), so I wanted to try it before buying it: I don’t think it was a warez site honestly, I found it on google. Sorry but I am not very good with this stuff… Anyway, I want to buy your theme because it’s just awesome but in the meanwhile I see that you upgraded to 1.4 with new features. Because my friend told me that he struggled a bit concerning pages/layout when updating I would like to know the procedure I have to follow: do you have a link? What happen to my posts, layouts, pages, codes, etc made with the 1.3 (at this point I don’t know if I installed a demo or other….)when I buy and install your theme from themeforest? thanks
Hi EvolutionTicino, support is offered only in our support forum and we cannot give you support if you use a not official version, we have not left a single user with an issue, so I invite you again to ask support on forum if you have any needs.
I would like to join your “support forum” but I cannot because I don’t have a purchasing number. So are you able to help me in that support forum if, once I purchased the 1.4 theme, I have troubles passing from the 1.3 (apparently not official version) to the 1.4 original?
Sorry but you admit to use a pirate version of Uncode and you pretend we offer our help? Moreover you try to get support asking to know what is the procedure? This is really unfair and we not help. When you’ll buy an official version and you’ll have a valid purchase code we’ll help you on our support with all your requests.I hope you can understand.
I have just told you above that we have not left a single user with an issue but you cannot really pretend any kind of help if you have an unlicensed version. Sorry but the fact that you find on pirate sites don’t mean is legal… in fact you come here for help and not on pirate site you have downloaded. So after the purchase I confirm all the help you need to update the theme to new version in our support forum.
ok thanks
Hi EvolutionTicino and thank you for confirm! If you’ll decide to come aboard you can also notify me here after the purchase I’ll personally take care to update your theme to the latest 1.4.2 version.
Hello! Just purchased!
How to disable this guys? Is there a hook in functions.php
<script type='text/javascript' src='http://therrmaitznew.com/wp-includes/js/mediaelement/mediaelement-and-player.min.js?ver=2.22.0'></script> <script type='text/javascript' src='http://therrmaitznew.com/wp-includes/js/mediaelement/wp-mediaelement.min.js?ver=4.6.1'></script>
is there a way to add uncover footer?
Hi,
add this on your functions.php child theme
function PREFIX_remove_scripts() {
wp_dequeue_script( 'mediaelement' );
wp_deregister_script( 'mediaelement' );
}
add_action( 'wp_enqueue_scripts', 'PREFIX_remove_scripts', 20 );
If you have some kind of issue, please refer to our support forum https://undsgn.com/support/
Cooollll!) is there a way to add uncover footer?
thanks for fast responce!!!!
Hi souldisco and thank you for confirm! No sorry the “parallax” footer is not an option of the actual version, we have just received a few request, we’ll evaluate the possibility to insert this option too.
nice! waitiiin!) thanks!
hello. I`ve just install a new copy of uncode, please tell me, how I can install only metro portfolio???
Hi malcolm_x! You can install also selective layout, please check the documentation: https://undsgn.com/uncode/documentation/demo-contents/
Remember to import also Theme Options and all the blog posts. If then you need support is offered in our forum, there we have a completely dedicated support team, please drop a few lines and we care to support the solution! Thank you!
http://www.undsgn.com/support
ok thanks, its works for me (metro portfolio) just tell me, how I can upload a pictures, gallery (by the portfolio? as in oryginal portfolio metro) that the thumbnails in index page has a diffrent size like in yours? When I add new block of portfollios, every single thumbanils has the same size…
Hi malcolm_x and sorry for delay! We don’t notice your reply, please use the forum for post purchase assistance since there we have a completely dedicated support team at your disposal working only on support. Here you can define variations, it’s not about the size of the image, it’s a setting you apply when you need a different thumbnail: https://undsgn.com/uncode/documentation/posts-galleries-single-block/
ok, so tell me, is it ok that I have backend editor only in “pages”? sorry, but I want create one porftolio site with my works, in “metro theme” and I dont know how add even one post…
Hi malcolm_x, if you have any needs please open a ticket in our support forum, there we have a support team at your disposal that can guide you in the setup of your site so you can up and start soon: http://www.undsgn.com/support
Hi there, may I ask for a simple help:
what are your suggested product images dimensions in woocommerce menu for your theme as I have overwritten them and the former one are pretty much perfect.
I would need just the following:
Single Product Image Product Thumbnails
Than you so much! Andy
Hi andreasplassmann and sorry for delay! You can set them as you like, if you have the latest version 1.4.2 it’s possible to modify the ratio and size of the images. This also depends on your design and your target, I’m sorry but it’s really not easy suggest a good setup for you without a check to your site. If you need support is offered in our forum, there we have a completely dedicated support team, please drop a few lines and we care to support the solution! Thank you!
http://www.undsgn.com/support
hello,I would like to import the demo contents, but the browser stay the loading page already 60 minutes, how can I right now?Thanks!
Hi sparkchao1985! I think something went wrong since the installation procedure take up just a few minutes at least, have you some red messages here? https://undsgn.com/uncode/documentation/system-status/
If you need support is offered in our forum, there we have a completely dedicated support team, please drop a few lines and we care to support the solution soon! Thank you!
http://www.undsgn.com/support
hello, there are no any red messages! I will go to the forum to looking for help.thanks~
Don’t worry we’ll check soon!
thanks,I already publish my question on the forum.thanks
Just replied
Hi, i don’t receive email confirmation for support subscribe. I want to ask 2 things: 1) it’s possible to show footer widget area on mobile and tablet? 2) on woocommerce product thumbnail if i click open page with image and not lightbox (woocommerce lightbox is enabled)
Hi keep-up! 1. Yes for sure you just missed the responsive visibility options applied to the column containers: https://undsgn.com/uncode/documentation/column-settings/#2835/5
2. You have some javascript errors we need to check the site.
Anyway the forum automatically sent verification email, have you check the spam inbox? Send a private message from the form you have here so we’ll authenticate the support account for you: https://themeforest.net/user/undsgn
Hello there!
I was wondering if it’s possible to do something like this in Uncode theme?
http://prnt.sc/dap2rjTo display WooCommerce products with the “Add to cart” button and color options as a full-screen slider?
This would be awesome, so please let me know!
Thank you!
Hi Fabbelajno! No sorry this is not a native option of Uncode but you can do this with Slider Revolution exactly like the example you have sent us: https://revolution.themepunch.com/woocommerce-slider/
Oh okey, very cool! Thank you!
Thank you for confirm!
Hi, can you explain how I can change the h3 tag to be a different colour and font type.
Hi leon1000! It’s really not easy tell you, please consider that this is a multiuse theme you can create any kind of stuff (https://undsgn.com/uncode/showcase/), I just mean that there are tons of application and options for an H3 tag (lots also from the admin). I prefer to check the installation to suggest the correct option for your scenario, I hope you can understand. If you need support is offered in our forum, so you can share your preview privately, please drop a few lines and we care to support the solution! Thank you!
http://www.undsgn.com/support
What plugin can I use to minify css and js files? And why are the alt tags removed everytime I try to add them to images?
Hi thijshendrikx and sorry for delay! Uncode just has an option to use minified files, check the Production Mode here: https://undsgn.com/uncode/documentation/performance/
I cannot debug here the problem with the alt tags, have you the last version of the theme?
If you need support is offered in our forum, there we have a completely dedicated support team, please drop a few lines and we care to support the solution! Thank you!
http://www.undsgn.com/support
Hi,
Does this template support hiding menu items according to user logged in or user roles? How can I achieve this using uncode?
Thanks!
Hi,
thanks for the interest on Uncode.
What you are asking can be easily achieved with plugins like this one https://wordpress.org/plugins/nav-menu-roles/
Thanks for quick answer, but Uncode doesn’t seem compatible with that plugin. I have just added it, and there aren’t any new options on Appearance>Menu. According to the FAQ of this plugin this is probably a conflict with another Menu Plugin (I haven’t added any), existing on Uncode.
Any sugestions?
Hi alexandrealves13, we cannot help too much here? Have you activate the options from the Menu Screen Options? Really not easy to help without a check. If you need support is offered in our forum, there we have a completely dedicated support team, please drop a few lines and we care to support the solution! Thank you!
http://www.undsgn.com/support
Thanks for your response. I went to your support page, search and found someone with the same problem and used the solution provided! Thanks!
Hi, Just purchased your theme, I´m quite newbie, so would you mind to let me know if I can activate an exact theme (e.g. business classic) or Do I need to activate the whole demo pack and after that, customizing every part to look similar to Business Classic demo? Thank you May you write down here the main customizations I would need to arrange in order to see my website similar to Business Classic demo theme?
Hi piquin82 and sorry for delay! Please note that you can also import only selective contents and so install only this layout, check the details here: https://undsgn.com/uncode/documentation/demo-contents/
If you need support is offered in our forum, there we have a completely dedicated support team, please drop a few lines and we care to support the solution or give you assistance (this presale comment wall is not a good tool for support)! Thank you!
http://www.undsgn.com/support
Is there a way to adjust the hour target of the countdown?
Thanks
Pretty sure I have not understood what you refer too. Anyway if you refer something elese and you need support is offered in our forum, there we have a completely dedicated support team, please drop a few lines and we care to support the solution! Thank you!
http://www.undsgn.com/support
Thanks for the response. I have set the countdown with a date of December 26th, 2016. However, I would like the countdown to be set for December 26th, 2016 at 9:00am. It seems like the countdown only goes to midnight. I would like to set the target hour to 9:00am.
Understood now, no this is not an option sorry. In case you can use any countdown plugins with this option, it’s just a module and I’m pretty sure you’ll don’t have any problems.
Hi Guys, I am having issues with my Slider Revolution. I contacted Slider Revolution customer service, and they advised me that the alignment issue is due to the theme. Can you please help me in solving this.
My domain name is www.spiderfy.com.au
Regards, Santiago
Hi Spiderfy, what is the issue the icon on the slider? Just paste this code in the Theme Options > CSS: .VideoControls-Play .fa-icon-play{margin: 0px}
If you refer something elese and you need support is offered in our forum, there we have a completely dedicated support team, please drop a few lines and we care to support the solution! Thank you!
http://www.undsgn.com/support
Hi! How can I control when the mobile menu kicks in? Because if I use more menu items (main menu links) on some screens the menu get cut on the right side. All demos has less links in menu so it never impacts. How can I adjust this through css? Thanks!
Hi adrianmccool, you can check this link pretty sure this will help: https://undsgn.com/uncode/documentation/menu-long-tablet-landscape/
If then you need support is offered in our forum, please drop a few lines and we care to support the solution! Thank you!
http://www.undsgn.com/support
Great thanks! I guess this will do the trick.
