23226 comments found.
Hi, It seems to me that it is not possible to oembed Youtube videos inside Woocommerce short product description area using just Youtube links. In order to embed a video there i have to add the whole <iframe> embed code. Otherwise it shows only the address of the video on the frontend. On the backend, on post and on pages it works either way but it is not what we are looking for. Is there a way to make this simple oEmbed solution to work with the Woocommerce?
Hi,
Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand.
Thanks have a great day
How can I change the font size of the Sticky Header without changing the font menu (normal view)? Could you please provide the css for it?
Hi,
Please use the below given Custom CSS code for the sticky header font:
.sticky-header #main-menu ul li a{ font-size: 15px !important; }
Thanks
Hi,
Please use the below given Custom CSS code for the sticky header font:
.sticky-header #main-menu ul li a{ font-size: 15px !important; }
Thanks
Hello. If you would please answer my question: buying this theme will allow me to use it indefinitely ? I know the support period is limited. Thank you in advance !
Hi,
First of all thanks for showing interest in the Porto theme.
Yes, you can use the theme indefinitely but for the support, you have to purchase the license every time at the end / expire of the support period.
According to Envato support policy, renewing support is required for further support.
Thanks have a great day
Please advise how to remove “go to top” button?
Hi,
Please use the below given custom CSS code and paste into Appearance >> Theme Options >> Skin >> Custom CSS Section:
div#topcontrol { display: none; }
Thanks
Hi, first, great theme. I have 2 problems now. One is the left menu sidebar don’t pop subcategories when page is like /page/2. The other one is about css and js combination, for better website speed and SEO, I want to combine all css files into one single file(so as js files), but I have tried many plugins and also manually, all failed. To be more clearly, those css files end with _1.css failed. So, do you have any suggestion? Noted, my website is still in local development and I use theme shop 4, also will be using nginx as my server when go online.
PS: W3TC did successfully combine all css, but not js. And also it seems that the latest version of it doesn’t work well with nginx, because I have used it for my another site on nginx and broke my whole site.
Hi,
Please ready my issue ticket number #10615 About update post and revslider issue
Hi,
Yes, we have received your ticket and we are working on it. We will reply to your after solution.
Thanks for contacting us.
Have a nice day 
Hi, I have 2 questions. - I would like to know how I can change the last posts in the footer for other languages. - In the footer, when I put the Contact Info in English and French the title “Contact us” change. In english change to french and in french change to code. what am i doing wrong?
Do you have a demo of the admin and also when you buy the theme, does it come as shown and not a stripped down version of itself? Having a full version as seen is vital to see how everything lays out, otherwise it’s very hard to duplicate some of the same effects without lots of experimentation. Thanks…
Hi,
First of all thanks for showing interest in the Porto theme.
Yes, you can import the Main demo in your site same the Demo site we have set.
Thanks
Can I also see a demo of the admin, thanks?
Somehow I’m not being clear, I’m looking for Admin access, i.e. the above URL with an added wp-admin on the end. 
Unfortunately, we do not share admin access for demo site.
Please set one up, almost all other theme devs, have some form of an admin demo, since refunds are not simple on this marketplace. I also prefer not want to waste time setting something up that is not what I expected.
It also helps the prospective to see what they are really buying before hand and I will not buy anything until I see a full demo of the back-end and front-end, but that is me as I have been burned too many times.
Thanks again and have a great day.
Hi,
If you want to know about the backend and options available in the theme then please read the documentation here:
http://newsmartwave.net/wordpress/porto/documentation/We have tried to cover up all the things in the theme’s documentation and hope you will get all the answers to your questions in your mind.
Thanks
Thanks, but no offence I will take a pass until I have a full admin access for testing. I’m wasting too much money buying themes that do not work as expected. So now I have a new rule before I buy anything, perhaps you can send me access via email. Thanks again.
Unfortunately, Once again sorry to say that we do not share admin access for demo site.
Thanks for your time.
Have a great weekend 
Ok no problem, when and if you get an admin demo setup for testing, reach out to me and then we can go from there. Thanks again.
Hai, Do you guys offer the lowest price for black friday? When is it excatly?
Unfortunately, we do not have any plan to offer discount for Black Friday.
my site use porto theme ver 3.3.2 but options theme not saving? please help.
Hi,
Can you please contact us through theme purchased account from which you have purchased and downloaded the theme and it’s support license.
Thanks
I want other merchants to be able to sign up and sell their products in the porto theme (my online shop). How can i activate that ?
Hi,
What you are asking is a Multi Vendor Feature and Porto does not have this feature yet, you can use this plugin for that type of feature: https://wordpress.org/plugins/wc-vendors/
Please note we have not tested this plugin with Porto and cannot guarantee or support that. In coming months we will try to add full compatibility for WC Vendors plugin in Porto theme.
Our another theme Mango is compatible with Multivendor feature like you want and has a demo as well for a marketplace kind of feature, you can check: http://themeforest.net/item/mango-responsive-woocommerce-theme/12522813
Multivendor Demo 21: http://smartwavethemes.net/mango/demo21
Thank you
I want other merchants to be able to sign up and sell your products in the porto theme. How can i activate that ?
Hi,
Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand.
Thanks have a great day
Feature request (not support):
Porto is an awesome theme but has one big flaw and that is on product description for single product page.
Suggestion:
Add “SECTIONS” option for Theme Options \ WooCommerce \ Single Product.
Currently you’re forcing us to put our main product description into a TAB or in an ACCORDION. Now having reviews enabled this makes it 100% certain that either Reviews or Description will be hidden (in an inactive tab). This is a very limited way of presenting MAIN information and you seem to have forgot the BEST and most common way of presenting information and that is in a form of SECTIONS!
Please introduce the feature which lets us choose to display our product review, main description and any and all other custom tabs in typical sections (as sections on onepage sites).
Here, look at this: http://prntscr.com/dahj2t
Hi,
I have submitted your idea as a feature request to our team so that they can consider for future updates.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand.
Thanks have a great day
Very nice looking theme. Before i purchase this theme, i would like to know if there is an option to set the zoom level for the product zoom? Thanks.
Hi,
First of all thanks for showing interest in the Porto theme.
Yes, you can set the zoom level of the product images from the theme options easily.
Thanks
Hi, Im having issues in demo import process “Shop1”. The progress stop in “Processing menus”.............loading but not finish,
Hi,
Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand.
Thanks have a great day
I am looking to buy this theme have few query, 1. Do it has CSV upload facility, 2.Do it has product options product combination.
Hi,
First of all thanks for showing interest in the Porto theme.
Yes, you can use the plugin for import and export the CSV files in your site.
Yes, Porto has the product options product combinations.
Thanks
Hello sir,
Whenever i am updating some changes on my Home Page, i am getting below problem.
www.eghomes.info is currently unable to handle this request. HTTP Error 500..
Website link: www.eghomes.info
Can you please tell me what is the problem? I am not able to do small change also. Please help me ASAP.
Thanks
I dont know what is this.
But, why every time im trying to update page or want to preview my edit page always “The connection was reset” and when im trying to refresh the page or “try again”, my page jump to posts page.
but, when im get back to edit my home page, there is some notice “There is an autosave of this post that is more recent than the version below. View the autosave”
can you help me to explain this issue?
Hi,
I think this is your server issue not the theme related issue. Can you please contact the hosting provider to solve this issue. Are you using any redirect plugin in your site? If not then your server redirects your site or breakdown the link of the post every time. If your hosting provider will not solve the issue then please contact us through our support system so we will check and solve this issue.
By the way, i need to ask about:
1. can i add visual composer to my Footer widget? 2. can i make footer with visual composer? like this theme https://themeforest.net/item/mixstore-multishop-woocommerce-theme/9759595 because, i have mix store themes. and i like to design my footer with Visual Composer (because its function is very complete). I Hope it can be done with porto also.By the way, i need to ask about:
1. can i add visual composer to my Footer widget? 2. can i make footer with visual composer? like this theme https://themeforest.net/item/mixstore-multishop-woocommerce-theme/9759595 because, i have mix store themes. and i like to design my footer with Visual Composer (because its function is very complete). I Hope it can be done with porto also.Hi,
Yes, you can add the VC in your footer.
1. Please go to create a new block from Block >> Add New >> Create the Block page by using the VC elements. http://prntscr.com/dao9it2. Please go to Appearance >> Widgets >> Add the Porto Block Widget in the Footer >> Then copy and add the block’s slug which you have created for your Footer. http://prntscr.com/dao9r6
Thanks
Sir,
I have send new ticket. please help me. thanks
Ok, our support team will reply to your ticket as soon they solved your issue.
Thanks
Hello,
I’ll like to know if the woocommerce support vendor registration and backend administration, and also takes care of commissions and affilliates as against the magento theme.
Hi,
Sorry to say that the Porto WP theme is not supported the WC Vendor plugin yet.
Thanks
Hi, there awsome theme~! Actually, this will be my first time to use your theme, even Wordpress. So a very elemetary questions, when I choose the theme ‘shop>Full Width Slider’, can I use ‘Shortcodes1>Tabs’ on my website? And Can I use your theme with other Plug-In? For exam…like a Social Login. I’m waiting for your reply. Thank you.
Hi,
First of all thanks for showing interest in the Porto theme.
Yes, you ca easily use both features on the product category page same as the demo.
Yes, you can use other plugins as well with the Porto theme.
Thanks