6320 comments found.
Hello
In the “theme options” in the “styling” I want to turn off the “Rounded Corners” but you can not. What’s the same is in the “general settings”? There can be a turn off, but nothing changes.
Hello,
This question requires additional information from you, some of which may be private. Please create a ticket on our Support Portal, and provide your website credentials via private reply (URL, admin username and password)
Thanks in advance!
Hi there, I purchased the Impreza theme today. Unfortunately I can’t upload the theme to my WordPress-Site. Everytime I try to upload it it takes a while until I receive the message “Are you sure you want to do that? Please try again.”. Interestingly I can upload the child-zip but not the parent-zip. Thank you very much for helping me with this issue!
Hi,
Most probably this error related to your hosting server, please contact your host, and ask them to increase upload max filesize value to 32M, for now you can install theme manually via FTP, take a look at this article.
Let us know if you need our further assistance!
hi ! is it possible to add extra class on footer ? i want to make more background color, but it doesnt full fit like this http://imgur.com/a/J4ZIS instead of this http://imgur.com/a/CldqR
many thanks !
Hello,
Unfortunately, footer area doesn’t provide such feature out of the box, most probably you can create desired layout with custom CSS code, you can hire a separate developer for this particular job.
Let us know if you have any further questions!
Hi, The latest version of the theme has removed all content and styling. How do I restore to an earlier version?
Hi,
Please write us a meggase via this contact form so we could investigate the issue better.
Thanks!
Hi there UpSolution,
When using the portfolio items on my website I get some javascript error.
This is a fresh wp install with a fresh version of impreza installed.
When adding some portfolio items, the page outputs: TypeError <anonymous> http://thinkforensicnew.co.uk.gridhosted.co.uk/wp-content/themes/Impreza/framework/js/us.core.min.js:157:422 .each http://thinkforensicnew.co.uk.gridhosted.co.uk/wp-includes/js/jquery/jquery.js:2:2879 n.prototype.each http://thinkforensicnew.co.uk.gridhosted.co.uk/wp-includes/js/jquery/jquery.js:2:844 <anonymous> http://thinkforensicnew.co.uk.gridhosted.co.uk/wp-content/themes/Impreza/framework/js/us.core.min.js:157:302 <anonymous> http://thinkforensicnew.co.uk.gridhosted.co.uk/wp-content/themes/Impreza/framework/js/us.core.min.js:141:173
On the link:
http://thinkforensicnew.co.uk.gridhosted.co.uk/Can you help please? Portfolio items are a crucial part of my website development.
Hello, I want buy and use for multiple sites or subdomains?
Hello,
All licenses are per domain (subdomain), so you should purchase a license for each site separately, take a look at this article for details.
Let us know if you have further questions!
Hello,
I use Impreza since few years. I have got a vertical menu (on the left). The default configuration places the search icon loup at the bottom of the menu items. I would like to place this icon search at the top of my menu (in first position before the items). I haven’t got the “headerbuilder” option (for information). Is there an editor file that i can modify ?
Thanks for your respons(es) !
Have a good day.
Fbafred
Hello,
Unfortunately, Impreza doesn’t provide this feature out of the box, but you can easily change the layout with Header Builder, it won’t slow down your site so don’t worry about.
Let us know if you have any further questions!
I have a problem with a plugin which is in conflict with the menu style rules https://wordpress.org/plugins/menu-image/
I would like to add a picture above the text, but I lose the background color and alignment defined in the admin panel does not go
I would get a result like in the attached image
I tried so many plugins and this is the best.
I might also add css but the tests are not to be made
Thank you
Hello,
Unfortunately, we don’t provide support for third party plugins, which are not the part of theme package. You can hire a separate developer to implement desired layout for you.
You can use built-in feature to add icons, but they will appear on the left hand side, take a look at this article.
Let us know if you have further questions!
Hi, I have a problem! Who can help me? My galleri are no longer displayed!
Hi, Viewing the site on Mac large screens, the site looks very small. How do i set it to scale up for large screen sizes? Thanks
Hi,
This is a complicated question, good one for our smart guys from our support team, please create a ticket on our Support Portal so they could investigate better.
By the way, for the best support experience in future, it is better to create tickets there instead of the comments here.
If you need my further assistance, please let me know!
Hi. Can I create a child theme to use with this in order to help with customization and updates?
Hi,
Sure, you can create a child theme, even more, once you purchased a license you can downlaod it here:https://themeforest.net/downloads (select ‘All files & documentation’ archive)
Let us know if you have further questions!
Hello
I am not able to update the theme itself because of changes I made. But I want to update the visual composer, which I also bought separately. How can I do that?
I can’t add the visual composer as a plugin, because the old version is still active in the theme folder. I can’t delete it there, because I only get a server error 500 if I do that. Replacing the old js_composer folder inside the theme folder also gives the error 500.
Thanks for your help! Chris
Hello Chris,
Please create a ticket on our Support Portal, and provide your website credentials via private reply (URL, admin username and password), so our developers could investigate the issue better.
Thanks in advance!
Hi. That is not possible, as the theme is out of support. I can’t upgrade the theme, so I have to remove the js_composer from it or replace it inside the theme. How can I do that?
The easiest solution would be to just disable js_composer inside the theme. how is that possible? If I delete the folder, wordpress does not load anymore.
Hello,
It means that you should renew your support in order to create tickets on our Support Portal, please take a look at this article for details.
In your particular case we recommend to move a copy of your site to some dev server (or localhost), update Impreza to its latest version there, apply your customizations once again, update all 3d party plugins, and move the site back to your live server.
Let us know if you have further questions!
I already tired updating the theme on a separate server, but too much is different, it does not work.
I can’t pay the same price as the whole template was again, just for one hint about how to update or disable the visual composer in the plugin.
41$ for just one answer is too much. How can I remove visual composer from the template?
Hello,
Unfortunately, latest Visual Compsoer won’t work with outdated Impreza, because there are diferent shortcodes, you can connect to your server via FTP client, go to wp-content/plugins/folder, and remove js_composer folder entirely there, then install latest version of plugin. But as we wrote above we strongly recommend to update your Impreza to its latest version, it works just fine with latest versions of plugins.
We’re not pushing you to renew your support to ask questions, you can always ask them here, but it’s not a usual case because of customized theme, we’re ready to help you in resolving this issue, please create a dev server, and share your WP credentials via this contact form so we could take a closer look.
Waiting to hear from you soon!
Hi
I am using Dancing Script as primary font for Headers. Unfortunately, on some Windows devices Dancing script is not set or available and it defaults to next Cursive font which appears to be Comic Sans, which is not appropriate.
Can you advise on a work around? Perhaps some css that will default to Open Sans – san serif if Dancing script – cursive is not available.
Thank you
Hi,
This question will require additional information from you, some of which may be private. Please create a ticket on our Support Portal, and provide your website credentials via private reply (URL, admin username and password)
Thanks in advance!
HI. A pre-purchase question: I love your theme and it’s flexibility. I need to change the theme to RTL. If I buy Impreza, can I do it simply or does it need so much coding and major modifications. Thanks.
Hi,
Impreza provides support for RTL right out of the box, you can check it yourself on this test drive server, just change language at Settings > General .
Let us know if you have any further questions!
Hi, I like the template. A question before I buy the template.
Can I set a scrolling function in the header, that if you scroll down, I change the logo? For example, in the top area my logo appears and when I scroll down appears only my image mark. For example: http://demos.themetrust.com/create/
For example a different Logo in the sticky header.
Thank you in advance.
Hello,
At the moment Impreza theme doesn’t provide this feature out of the box, though it can be done with custom CSS code, after purchasing you can create a ticket on our Support Portal, so our developers could provide a solution for you.
Let us know if you have further questions!
OK thanks.
Hi, in my Backend, the Visual Composer is not working anymore What to do?
http://augenaerzte-tbkp.deThx!
Hello,
This question requires special knowledge possessed by our support team.
Please create a ticket on our Support Portal to:- follow the ticket to receive notifications about the answers;
- to provide additional information, if it will be requested there;
- continue discussion, if you have additional questions related to the ticket
Please note: in future, it is better to create forum tickets right away, because forum support is better and faster!
Thank you, we look forward to serving you!
Hello,
i have a problem with revolution slider and other after last update. Please help.
There is my site: www.vigaldo.pl , on the blank place should be revolution slider and Logos showcase. On the contact google maps not work and blank place too 
uff its work, but i need to ON “Move jQuery scripts to the footer”, thank you
You should change Slider Revolution Global Settings, take a look at the second point here: https://help.us-themes.com/impreza/faq/#q22 then enable ‘Move jQuery scripts to the footer’ at Theme Options > Advanced Settings.
Let us know if it helped!
does this theme support vimeo or youtube video background videos?
Hello,
Impreza provides support for YouTube backgrounds right out of the box. You can add desired background at Row Settings, take a look at this screenshot, we recommend to check all Impreza features yourself on this free test drive server.
Let us know if you have further questions!
Hi UpSolution Team,
Do you offer a special discount for a bundle of licences ex.: 10+, 25+ 50+. This can be useful as we are trying to develop a way for clients to have nice sites with ease of use.
Thanks!
Hello,
We sell items only via ThemeForest, unfortunately we, as well as all other authors, just can’t provide a discount, and there are no such bundles available. So you should purchase a license for each site separately.
Let us know if you have any further questions!
Several elements of visual composer suddenly stopped working for this theme. Text boxes with images in them and also the visual composer google maps element. I had to remove and add the content to the raw html element in order for it to work. Any idea what’s happening?
Hello,
This question will require additional information from you, some of which may be private. Please create a ticket on our Support Portal, and provide your credentials via private reply (URL, admin username and password)
Thanks, waiting to hear from you soon!
