6351 comments found.
Hi there, my client has the Impreza theme installed on their website and I have a few technical questions that I need to ask. Is there an email address I can please contact you at?
Hi,
Please create a ticket on our Support Portal to:- follow the ticket to receive notifications about the answers;
- to provide additional information, if it will be requested there;
- continue discussion, if you have additional questions related to the ticket
Thank you, we look forward to serving you!
Where do I put Google Analytics tracking code? In a previous comment you’ve said it is in Theme Options-General Settings, but there’s no field to put a code. Please can you let me know, I am sure others would too. Thanks
Hello,
You can append your code to Theme Options > Advanced Settings > Custom HTML.
Let us know if you have further questions!
Thanks, will that put the code in the header section?
It will put code into footer area, but it should work there just fine.
Let us know if you have further questions!
Google say it should be in the header. I had this with a theme before and the code did not work, as discovered buy a Google expert. As this is such a common code, are there any plans to provide a field that will add it to the header? Thanks
We have no such plans to move scripts to header, because they will slow down your site, as far as I know Google Analytics code added via Theme Options works properly, we have a lot of clients who added code this way, and it works just fine.
You can add tracking code into head yourself using this manual. Or you can use some 3d party plugin to accomplish that.
Let us know if you have further questions!
Taking 30min install demo, still demo is not completed. Is there any other way?
Hello,
Most probably this issue related to your hosting server, take a look at this reply. You can try to install Impreza theme manually using this manual.
Let us know if you have further questions or if you need our further assistance!
I do have further questions … Today it is 30th of November, I would like to buy the theme Impreza for 29$ like you offer it on the image … why is this not possible? This is pretty suspect for me …
Hello Eva,
Sorry for misunderstanding, this discount was valid till November 30, now it’s November 30, which image you’re talking about? On our description was written exactly November 30, take a look at discount description here: http://envato.us-themes.com/Impreza/sale.png
Waiting to hear from you soon!
It is a common thing to assume that when somewhere a period of time is mentioned like “valid till November”, it is valid till the end of November. So it is not correct to say on 30th of November, something is not valid any more, because today is the last day of November.
It is the same thing with “Valid till 30th November”: Everyone is assuming, that the 30th of November is included in this promotion … and the 30th of November has just begin ….
Here in Germany it is the 29th of November ….my suggestion: I buy Impreza for the normal price and you give me some credits worth 30$ – this is a fair thing, don’t you think?
Kind regards Eva
Hello Eva,
We received a lot of voices from other clients regarding missed discount, and we’ve got good news for you, we extended discount offer for next 29 hours. So you can purchase Impreza with a discount here: https://themeforest.net/item/impreza-retina-responsive-wordpress-theme/6434280
Cheers!
Thank you very much, very cool! I bought 2 new licenses.
Hi, I planned to buy your very great theme with 50% discount (Cyber Monday …?).I already clicked it into my cart … but now …. it is again 59$ ... I am pretty sure that I have read that the discount will be active till 30th November, so this is tomorrow … I would like to buy this theme for my next project. Please, explaint this to me …. Kind Regards Eva
Hi Eva,
Sorry about that, but discount was valid till November 30, Melbourne Time, take a look at this description.
Let us know if you have further questions!
Hi,
thank you for your quick answer!
And now it is 1st of December in Melbourne? I think it is the 30th of November …
Google tells me that right now it is: 04:12 Mittwoch, 30. November 2016 (GMT+11) Zeit in Melbourne Victoria, Australien
So why is the discount not valid?
Your colleague from Envato wrote via Facebook: Hi Eva, all the items that are part of the Cyber Monday 50% discount can be found here: http://go.themeforest.net/cybermonday/. The prices are valid thru the end of the month.
I really planned since 2 days to buy this theme Impreza, I spoke with a client if he perhaps is also interested in this theme and so an …and now this …
Is there a possibility to give the discount? The link abouve with the items with 50% off does not contain the theme IMPREZA, but I am so sure that it was also part of the campaign …:(
It would be really so great if you could find a way for this. Thank you …
Kind regards, Eva
Hi Eva,
Unfortunately, Impreza wasn’t listed in Cyber Monday roster. So it was just a discount from our team, which was valid till November 30.
Let us know if you have any further questions!
@spaland: same here 
Apparently things run different in Australia than in the rest of the world 
Hello,
We’ve got good news for you! We extended discount offer for next 29 hours, please don’t miss it.
Cheers!
Guys, it was discount yesterday till November 30. I was going to buy it now but I can’t see discount anymore. It’s bit dishonest business. I really disappointed…
Hello,
Sorry that we made you disappointed.
Discount was available till November 30, Melbourne Time, take a look at this offer.
I did not notice that time is Melbourne time. But in my country “till November 30” means “till 23:59 on November 30 ”. And now only 16:33 November 29. And even in Melbourne it’s 1:33 November 30. Thats why I was calm and in no hurry to buy. It is very sad that cultural differences have left me without your wonderful theme((
Hello,
We received numerous amount of e-mails from our clients about missed discount, so we extended it for next 29 hours, please don’t miss it.
Cheers!
I just received an email from our hosting company Media Temple that there is malicious file in our theme (impreza) – we just took the site live a month ago
wp-styles.php
please respond ASAP thx Terry
Hello Terry,
This file isn’t related to Impreza so you can remove it (don’t forget to create a backup from hosting panel before making any changes to be in safe), probably it was added by some 3d party addon, please change all passwords, and install some security plugin to avoid issues in future.
Let us know if you have further questions!
Hi, is there a way to get the contact number in the header to appear on the right hand side rather than the left? I can move it to the right if I change the CSS of the subheader from flex-start to flex-end but then the logo also moves to the right as well? Any help would be appreciated.
Thanks
Hello,
You can install Header Builder addon, and create desired layout using it.
Let us know if you have further questions!
Hi, I’m using impreza theme, I was wondering if I could use some how visual composer i portfolio item? Thanks,
this is amazing! Thank you!
Hi,
Were do I place the Google maps API?
I can’t find it in the settings.
Thx
Hi,
There is a text field at Google Maps Settings, take a look at this screenshot: http://prntscr.com/dcqzv6 if you don’t see it then most probably there is an outdated Impreza installed on your site so you should update it first. Don’t forget to make a backup before updating to be in safe.
Let us know if it helped!
Hello
In the “theme options” in the “styling” I want to turn off the “Rounded Corners” but you can not. What’s the same is in the “general settings”? There can be a turn off, but nothing changes.
Hello,
This question requires additional information from you, some of which may be private. Please create a ticket on our Support Portal, and provide your website credentials via private reply (URL, admin username and password)
Thanks in advance!
Hi there, I purchased the Impreza theme today. Unfortunately I can’t upload the theme to my WordPress-Site. Everytime I try to upload it it takes a while until I receive the message “Are you sure you want to do that? Please try again.”. Interestingly I can upload the child-zip but not the parent-zip. Thank you very much for helping me with this issue!
Hi,
Most probably this error related to your hosting server, please contact your host, and ask them to increase upload max filesize value to 32M, for now you can install theme manually via FTP, take a look at this article.
Let us know if you need our further assistance!
hi ! is it possible to add extra class on footer ? i want to make more background color, but it doesnt full fit like this http://imgur.com/a/J4ZIS instead of this http://imgur.com/a/CldqR
many thanks !
Hello,
Unfortunately, footer area doesn’t provide such feature out of the box, most probably you can create desired layout with custom CSS code, you can hire a separate developer for this particular job.
Let us know if you have any further questions!
Hi, The latest version of the theme has removed all content and styling. How do I restore to an earlier version?
Hi,
Please write us a meggase via this contact form so we could investigate the issue better.
Thanks!
Hi there UpSolution,
When using the portfolio items on my website I get some javascript error.
This is a fresh wp install with a fresh version of impreza installed.
When adding some portfolio items, the page outputs: TypeError <anonymous> http://thinkforensicnew.co.uk.gridhosted.co.uk/wp-content/themes/Impreza/framework/js/us.core.min.js:157:422 .each http://thinkforensicnew.co.uk.gridhosted.co.uk/wp-includes/js/jquery/jquery.js:2:2879 n.prototype.each http://thinkforensicnew.co.uk.gridhosted.co.uk/wp-includes/js/jquery/jquery.js:2:844 <anonymous> http://thinkforensicnew.co.uk.gridhosted.co.uk/wp-content/themes/Impreza/framework/js/us.core.min.js:157:302 <anonymous> http://thinkforensicnew.co.uk.gridhosted.co.uk/wp-content/themes/Impreza/framework/js/us.core.min.js:141:173
On the link:
http://thinkforensicnew.co.uk.gridhosted.co.uk/Can you help please? Portfolio items are a crucial part of my website development.
Hello, I want buy and use for multiple sites or subdomains?
Hello,
All licenses are per domain (subdomain), so you should purchase a license for each site separately, take a look at this article for details.
Let us know if you have further questions!
Hello,
I use Impreza since few years. I have got a vertical menu (on the left). The default configuration places the search icon loup at the bottom of the menu items. I would like to place this icon search at the top of my menu (in first position before the items). I haven’t got the “headerbuilder” option (for information). Is there an editor file that i can modify ?
Thanks for your respons(es) !
Have a good day.
Fbafred
Hello,
Unfortunately, Impreza doesn’t provide this feature out of the box, but you can easily change the layout with Header Builder, it won’t slow down your site so don’t worry about.
Let us know if you have any further questions!
I have a problem with a plugin which is in conflict with the menu style rules https://wordpress.org/plugins/menu-image/
I would like to add a picture above the text, but I lose the background color and alignment defined in the admin panel does not go
I would get a result like in the attached image
I tried so many plugins and this is the best.
I might also add css but the tests are not to be made
Thank you
Hello,
Unfortunately, we don’t provide support for third party plugins, which are not the part of theme package. You can hire a separate developer to implement desired layout for you.
You can use built-in feature to add icons, but they will appear on the left hand side, take a look at this article.
Let us know if you have further questions!
Hi, I have a problem! Who can help me? My galleri are no longer displayed!
