26721 comments found.
Hi, so I tried to post the following ticket in your support system, but it says my purchase is not valid, but I still have 6 months of support… so…
”Hi, so in the last part of the home page before the footer, we wanted to use a post grid to display our projects, because the portfolio item does not shows things as we expected. But the basic template of the post grid has a grey background and a button with a color we don’t want, so I was trying to modify the grid template, but I got this error:
Warning: Cannot unset offset in a non-array variable in /home/mauron24/public_html/wp-content/themes/bridge/extendvc/extend-vc.php on line 109
is there a way to solve it?
or is there a way to use the portfolio slider or list item showing out of the picture not just the title of the projects, but also an excerpt? thanks.”
the webiste is http://kidanasmara.org/
Hello,
You support period appears to be valid. You should be able to submit a ticket after clearing browser cache http://www.refreshyourcache.com/en/home/ and also make sure that you are logged in with the account from wheich you have purchased the theme. There is no need to modify the temnplate for chanigng colors, since this can be done with some custom css code so revert modifications, and submit a tikcet to our support so they can provide you with necassery css code.
Qode
Hi, please reply to ticket #969313 submitted 12 hours ago. Thanks
Hello,
Thanks for submitting the ticket. We informed our support team, and they will answer to your ticket as soon as possible.
Qode
I am working with the Qode Slider and trying to add a link to the buttons but they don’t seem to be working. They only work when I add 2 buttons (which I don’t want).
Do they work in the newest update?
Hi,
This shouldn’t be the case, and it isn’t. We just tested Qode slider with one button and a link, and everything is working fine, so please consider contacting our support so they can investigate this on your end. You can reach them by submitting a ticket at https://qode.ticksy.com/ . Also include WordPress admin access in your ticket.
Qode
One of the buttons on the slide works but the others don’t.
Hi again,
And thanks for the link. Button and link is there, but issue on your site is that slider navigation is overlapping button. You can fix this by setting slider left position, or reduce navigation area by adding custom css code below from Qode options > General > Custom CSS field:
.carousel-control {
width: 10%;
}Qode
Thank you! That helped perfectly. When making a post using this theme do you know why the text under the bullets don’t wrap underneath?
http://socalnannies.website.to/fees-ratesHello,
That is default css functionality for list position, but you can change it by setting it to outside and by adding margin on the left. Apply custom css code below from Qode options > Global options > Custom CSS field:
ul {
list-style-position: outside;
margin-left: 15px;
}Also, please, for all support related questions contact our support directly by submitting a ticket at https://qode.ticksy.com
Qode
Thanks! Worked perfectly.
You’re welcome.
Hi, Thank you for great theme. I have a problem in my website.
When I try to set a background image with full width in row, I always make an images have 1920px width. Those images always shown little bit larger than I made.
You can see it in my website www.viceversakorea.co.kr/tix-juicer . Its size is 1920px 900px but it seems like zoom-in.
Please let my homepage goes well 
Looking forward to hearing from you.
Thank you!
Hello,
Background images are set with background-size cover property. In simple words it will scale the background image to be as large as possible so that the background area is completely covered by the background image. Some parts of the background image may not be in view within the background positioning area. That is best way for covering entire container with the background image all the time. If you want to change this behavior, you can contact our suppor by submitting a ticket at https://qode.ticksy.com/ but nore that setting background image to contain or even fixed dimension will create ugly and inconsistent images on different screen sizes.
Qode
Is there a way to make the button in the portfolio slider to open a new window? Love the theme, thanks guys.
Hi,
Such an option does not exist within the theme, but this is certainly achievable with some custom JS code. You can submit a ticket at https://qode.ticksy.com/ and our support will gladdly help you with this.
Qode
Hello, I am using your theme, and I have it on the latest version of WP and Visual Composer, but the VC editor in the admin section has stopped working. It just displays blank now. Can you help me with this please? See here:http://www.collagenmatrix.com/wp-content/uploads/2016/11/VC-Error-2.jpg the Classic Mode shows VC shortcuts, but the Backend Editor doesn’t show anything. Like the plugin isn’t communicating properly. If you could help I would really appreciate it! Thank you!
Hi,
You didn’t update Visual Composer to latest version. After theme update, perform uninstall / install of required plugins in order to install latest versions. Theme update instructions can be found here http://bridge.qodeinteractive.com/documentation/2-getting-started/2-3-installing-the-bridge-theme/2-3-4-theme-update/
Also, we have video tutorials regarding theme update:
https://www.youtube.com/watch?v=duvezfgPrLY&list=PLNypD600o6nLFmxDfvLXYbH6LjWSoAhaV&index=5 https://www.youtube.com/watch?v=NI7LJwkXUAA&index=6&list=PLNypD600o6nLFmxDfvLXYbH6LjWSoAhaVQode
I am getting two new warnings after updating the bridge folder that I need to remove ASAP.
1) Warning: Illegal offset type in isset or empty in /home/content/v/i/e/vienna2007/html/bestflightteams/wp-includes/taxonomy.php on line 237
2) Warning: getimagesize(/home/content/v/i/e/vienna2007/html/wp-content/uploads/2016/02/Best_Flight_Teams_Circle_logo-e1473496399107.png) [function.getimagesize]: failed to open stream: No such file or directory in /home/content/v/i/e/vienna2007/html/bestflightteams/wp-content/themes/bridge/includes/shortcodes/shortcode-elements/slider.php on line 356
Hi,
1. Go to Qode options, and save changes. This is just a warning regarding options which are not set, and this is only for debugging so you should contact your host and ask them to disable PHP warnings and notices which should be disabled for live environments.
2. In your WP admin -> Qode Options -> Logo, make sure to upload your logo in all the fields there, instead of our default logos. That should resolve this.
if the warning is still on after it, you should then edit this file wp-content/themes/bridge/includes/shortcodes/shortcode-elements/slider.php , and you need to edit following part of code:
list($logo_width, $logo_height, $logo_type, $logo_attr) = getimagesize($_SERVER[‘DOCUMENT_ROOT’].$logo_url_obj[‘path’]); $logo_url_obj = parse_url($qode_options_proya[‘logo_image’]);
http://screencast.com/t/qxOHdvT5Ddxqto look like this:
list($logo_width, $logo_height, $logo_type, $logo_attr) = getimagesize($qode_options_proya[‘logo_image’]);
http://screencast.com/t/vjpUwGuITnIf you continue to have problems, please submit a ticket at https://qode.ticksy.com/ and our support team will assist you.
Qode
Hi, I have a problem with Qode Slider buttons behavior. Instead of sending me to the address I enetered into edit slide field they send me to previous slide. I guess it’s because of prev/next arrows which seem to overlap the buttons somehow. Can you let me know how to fix this?
Hi,
Please submit a ticket at https://qode.ticksy.com so our support can investigate this on your end. Also provide additional info in your ticket.
Qode
I am unable to download the theme to Wordpress it just comes up was it this you wanted, pleas try again.
Henrik Glittenberg
Hi there,
This is related to max upload file size PHP directive. Please follow instructions from the theme documentation http://bridge.qodeinteractive.com/documentation/2-getting-started/2-3-installing-the-bridge-theme/2-3-3-common-issues-and-troubleshooting/2-3-3-2-are-you-sure-you-want-to-do-this-please-try-again/
Qode
Hi, I have approached 2 new problems with Bridge: 1) somehow one the main page, the “last posts” panel isn’t displaying any article preview, only 3 little dots (http://prntscr.com/dc4tyy) – could you tell me please what could be possibly wrong? Also when I go to category page, the preview looks very strange: http://prntscr.com/dc4vep (I have activated VC for posts too, but it shouldn’t cause that problem, am I right?) 2) is it possible to set different header for the main page (for example with centered logo) and different for the post page (with logo on the left)? I would be very, very grateful for any help, as I need to launch this website ASAP:(
Hi,
This is because you are using Visual Composer in your posts, and blog list or portfolio list can’t read shortcodes and because of that we implemented Excerpt field for each blog single, portfolio single, page etc. You just need to go in your back-end Posts -> Each post -> And below text editor or visual composer, you can find Excerpt field, just add here what ever you want to display for that post on blog list.
If you don’t have this section, then just go to top right corner -> Screen Options -> And enable excerpt. http://screencast.com/t/CxGqaIkWG
Qode
Hi, thanks for the reply. Unfortunately I don’t see any option like excerpt when I go the the post page and try to edit. http://prntscr.com/dcr13q Could you tell me more about what could be wrong? Also could you take a look at the second part of my original question regarding headers? I would be very grateful for your help
Sorry, I have already found it, it was just because it was strangely translated to Polish by the Wordpress itself;P Although if you may, please take a look at the question about headers. Also do you know if does it make any difference for SEO, if I use Visual Composer for posts or not? I ask, because VC is adding a lot of code to the page and I’m wondering if that isn’t looking messy for google bots…
Hi,
If you don’t have excerpt section you have to enable it from screen options top right corner -> Screen Options -> And enable excerpt. http://screencast.com/t/CxGqaIkWG
Yes, sorry, per page options for setting different header type do not exist so only one header type can be used across entire website.
Qode
Thanks I got it;) One last thing: could you provide me with some CSS code or tell me how to do it by myself, to modify font size for these 2 sections separately, without changing Text size for the paragraph in Qode options? http://prntscr.com/dcr71m
Hi again,
Our support needs to have acceess to that page in orderto inpect element on it, and then they can provide you with custom css code, so please contact them by submitting a ticket at https://qode.ticksy.com/ and also provide a link to that page in your ticket.
Qode
thanks for the info, unfortunately my support period has expired, so I guess I won’t be able to do that:-S
Hello,
It is small modification, but without sharing a link to your site, they will not be able to generate necessary code. You can extend support, by login in to your profile here on Theme Forest, and go to Bridge page, just follow the instructions from the screenshots:
http://screencast.com/t/ZSyjxQsQA http://screencast.com/t/nLcXXNoRQode
thanks:) Can I count on some nice discount for existing clients?;)
Hi,
We would like to be able to offer discounts, but Theme Forest is exclusive seller of all our themes, and they do not offer discounts in such manner.
Qode
thanks, well, for such a small change I’m not sure if it is worth it to buy 6 months support, but if I wouldn’t manage it by myself, I think that would be the only option to go. thanks anyway for your assistance;)
You’re welcome.
Hi guys,
I hope you are fine. I’m a big fun of your theme In this moment, I’m doing some test with your template and the plugin LayerSlider in a new hosting provider (Siteground) preparing a website for a possible migration of contents. So, I set up some parameters of pagespeed using the W3 Total Cache plugin on the new hosting but I found 2 issues.
The first one is related to Revolution Slider. The issue was that the slider was gone. The problem was the minify so I identified some URL of RevSlider and I gave the input to W3 Total Cache that don’t minify that URL. In this case, the slider return back to work.
The second issue is related to LayerSlider. Basically, I applied the same logic from the RevSlider, searching for URL (.js and .css) and don’t minifing them but in this case didn’t work. You can check the page in the following link: http://www.andres-farias.com/home-2/
So my question is, could you please help me to fix this issue since the plugin is in the bundle of Bridge or should I contact directly the author of Layerslider? Have you experienced issues between Siteground + W3 Total Cache + Layerslider? Maybe it’s better use another plugin like WP Rocket to get a better assistance (of course I mean better than W3 Total)?
Thanks in advanced for your attention, help and support!
Regards.
Hello,
We are glad to hear that you love our work.
Regarding issues which you are having, it is actually W3 total cache related issues and how it is minifying theme / plugins files, so you should contact plugin author or their support. Because you managed to fix first problem regarding revolution slider, by omitting its files from minification process which is not ideal since you want to minify the files in order to gain more speed we can actually suggest you to try some other caching plugin since you may get better results with less hassle, like maybe this one https://sr.wordpress.org/plugins/wp-fastest-cache/ or maybe you can search for premium one.
Qode
WOW SSL is a huge pain, Why dont you allow designers to simply change the URL in the QODE general settings so images are HTTPS like every fricken theme made? Plugins you recommend dont work, HTACCESS mods dont work, all relative URLS cannot be changed. I spent alot of time making this site for my client and cant seem to find a way to make Secure checkout not get Mixed content warnings in firefox. How is it that you put out Woocommerce compatible templates and have not internally addresses the SSL issue, I see in past posts you tell people to use a plug-in that has not been updated in 3 years??? And it doesnt work anyway.. ALL I CAN SAY IS WOW. Get it together and fix this before I get BLOGGING DIARRHEA all over themeforrest and the rest of the web template sites slamming your company (rightly so) and let the world know about this problem that is ridiculous and avoidable
Download and use this Plugin it worked like a charm. QODE needs to re-write this and use it as a luging for thier Woocommerce templates http://ithemes.com/codex/downloads/fix-ssl-non-ssl-links.zip
Hi,
And thanks for update. We are glad to hear that you managed to find a workaround.
WooCommerce support is present within the theme and it is done according to WooCommerce guidelines, so there shouldn’t be any problems regarding images and https paths. You should be able to resolve this by changing WordPress address from WordPress General settings, and you can follow instructions from this article http://www.wpbeginner.com/wp-tutorials/how-to-add-ssl-and-https-in-wordpress/
If you continue to have problems, please submit a private ticket at https://qode.ticksy.com and provide WordPress admin credentials and our support will gladdly assist.
Qode
Hi! I have a Question about the Bridge Theme. I want to use the Plugin “WPSEO” for my Onpage SEO, is this compatible with the Bridge Theme?
If the answer is yes, you have a new Bridge User
Thank you very much!
Johannes
Hi Johannes,
And thanks for the interest in our theme.
Yes, YOAST SEO https://wordpress.org/plugins/wordpress-seo/ which is now know as WPSEO is comatible with Bridge theme.
Qode
Hi Qode
Great theme!
The portfolio post is currently not visual composer enabled.And I Cant find visual composer on the setting to assign it to Portfolio. And I upgrade VC to the latest version as your above steps .
Hope you can help!
Best regards
Hi,
We are glad to hear that you love our theme.
In order to enable Visual Composer for portfolio post type, you have to enable Visual Composer for portfolio post type from VC settings http://screencast.com/t/ERFvNsi1nL
Also note that when building portfolio content with VC elements, you have to choose one of custom portfolio types http://screencast.com/t/4X3M6RIV
Qode
Perfect! Thank you so mush.
You’re welcome.
Hi again , I have another inquiry contact form 7 this plugin is not included on the plugin core right ? so should I install it from wordpress plugin and otherwise I already install the demo so I need the contact form code for this form. what shall i do??
Hi,
Yes, Contact Form 7 is free plugin and you have to install it from wordpress org. In order to import demo forms, plugin have to be installed and active, so upon installation, repeat demo import.
Qode
Okay Qode thank you for help
You’re welcome
Hi After installing when I go to row settings on a page I am not getting the normal row setting options. All I have is the CSS animation drop down and nothing else. Any ideas what is causing this?
Hi,
This could be related to some plugin conflict. Try to disable all additional plugins one by one and test every time. Also, make sure that you are using latest theme versions with latest required plugins. Theme update instructions can be found here http://bridge.qodeinteractive.com/documentation/2-getting-started/2-3-installing-the-bridge-theme/2-3-4-theme-update/
In case that you continue to have problems with this, please contact our support by submitting a ticket at https://qode.ticksy.com/ and provide WordPress admin access.
Qode
Please please please please, for the love of god include SOUNDCLOUD in the Font Awesome/Font Elegant pulldown menus, otherwise you can not use it from menus and have to use Text Blocks to add the shortcode for that type of social icon.
Please. I am begging you.
Hello,
And thankk you for the suggestion. This sounds like a good idea! We’re not working on that at the moment but we’ll talk with the team about adding the icon.
Qode
Hi,
I’m trying to adjust the size of the slider text on desktop, ipad and mobile… they are all set to the same font size.. The text is fine on desktop but way too small on ipad and mobile.
If i set this class i can change it to target it on ipad using:
@media only screen and (max-device-width: 1023px) { .carousel-inner h2 { font-size: 100px; } }
But then it’s too big for mobile so need to change it for mobile.
(The reason for doing it this way is that Using the Qode H2 Responsive Style options does not seem to work)
Thanks
Hello,
Responsive slider option is working fine, and you should use it and then set custom break points in order to change slider elements sizes on different screens. Instructions can be found within the theme documentation http://bridge.qodeinteractive.com/documentation/8-qode-slider/8-6-using-the-slider/8-6-4-width-and-height/8-6-4-2-advanced-responsivness/
Qode
Fantastic – I was over complicating this then – thanks!
You’re welcome.
Hi! Love working with this theme! Almost has everything I need.
Question, I make a portfolio post and have set the template settings to “Portfolio custom – full width”. This option I love! But there is one option I cannot find. How can I add a image slider to my VC in de portfolio post editor?
What I would like: An slider with the content from “Qode portfolio images” (preferably a revolution slider post slider)
Now I know I can add an media slider directly in VC, but I want to keep it flexible for if I want to switch back to default template.
Maybe I would like to do the same for the portfolio date (not post date)
Last thing. More like a suggestion. I would love to have this custom layout inside blog aswell.
Hello,
Custom portfolio types are blank, and you need to enable Visual Composer for portfolio post type and to create portfolio content by using VC elements.
First, you have to enable Visual Composer for portfolio post type from VC settings http://screencast.com/t/ERFvNsi1nL
Second, when building portfolio content with VC elements, you have to choose one of custom portfolio types http://screencast.com/t/4X3M6RIV
Qode
Thanks for the insane quick reply!
Yes, thank you. I had that
I want to add an slider in my VC inside this portfolio.
Qode has made the “Qode Portfolio Images (multiple upload)” field.
My goal is to load these images into VC (the same post)
Note that I know that I can just make my own VC gallery. But I do not want this. I want to use the Qode portfolio input field.
Working with ACF does work. But that would be an extra step. You’ve made a nice field already
Hi again,
Single and multiple uploads are only for predefined portfolio types other then Custom full width and Custom in grid. Custom portfolio types content can only be built by using VC element.
Qode
I see… That’s a pitty. 
Than I’ll solve it myself. Grabbed the Qode code from the portfolio-loop.php that makes the sliders and made them all into shortcodes.
Awesome!
We are glad to hear that you managed to find a workaround by yourself.
All the Best, Qode
Hi,
Is there a way to hide row on desktop and mobile?
I know you can tick box column items to hide them… and i’ve searched qode support for info but found nothing on how to hide an entire row?
Thanks!
The issue with creating 3 rows and hiding the various columns for each device is that the rows do hide the internal elements, but the row padding remains and effects the visible elements…
I’m using this and it seems to work but not sure if this is the best way to do it?
@media only screen and (max-device-width: 1023px) { .show-for-mobile { display:block !important; } .hide-for-mobile { display:none !important; } }
@media only screen and (min-device-width: 1024px) { .show-for-mobile { display:none !important; } .hide-for-mobile { display:block !important; } }
Hello,
Visual Composer does not contain option for hiding rows on mobile / desktop, you can only hide columns for different screen sizes http://screencast.com/t/Rp4jtzfFJK
If you want to hide rows, then you need to add extra class name to all rows which needs to be hidden, and then hide that class with custom css code but also use media queries – like you are doing right now.
Qode
Super! OK understood – thanks!
You’re welcome.
Hi, I’m about to purchase your theme, but I was wondering if the theme has PSD-files included to design the website before creating it online.
Thanks in advance.
Hello,
And thank you for the interest in our software.
PSD files are available on demand, and if you decide to use our theme you can request them by submitting a ticket at https://qode.ticksy.com/
Qode
