39361 comments found.
Hello!
I believe that is the default WooCommerce behavior and would require custom work to achieve, however to be certain, please submit a ticket for us so our team can check it out and let you know.
Signup at our support center and submit a new ticket. Our support team will gladly help! 
Click Here To Create An Account & Get Avada Support
Thank you!
ignore
Alrighty!
Hi there, awesome theme! but Why main menu on PC auto responsive as mobile-menu on Safari browser although i updated new version of Avada theme? Please check this link: http://jknailschiswick.com/ (on Safari browser )
Hello @tuphan,
I checked your site and there doesn’t appear to be anything strange with your responsive header menu. However, if this is going into responsive mode too soon for you, you can make changes to the breakpoints in the theme’s responsive settings.
See our guide on that here > http://bit.ly/1QyytSf
If you would like one on one assistance with that, please signup at our support center and submit a new ticket.
Click Here To Create An Account & Get Support
Thank you!
- Weston
Hi
is Avada 5.0.5 fully compatible with forthcoming wordpress 4.7?
Thank you
Hello @hmjmc,
Our dev team has been working with the nightly WP 4.7 builds for weeks and checking each item. So far all is well. There is a change where get_blog_details() going to be replaced with get_site() in 4.7, but our dev team is aware of that and will be making the needed changes.
So far, there doesn’t appear to be any issue.
As always, we recommend that you do updates on a staging site before updating your live site and always take a full site backup before any updates.
I hope this helps!
- Weston
Hi guys, awesome theme!
Is it possible to accomplish this full width switcher effect with Avada? (https://codecanyon.net/item/full-page-switch-with-side-menu-addon-for-visual-composer/15813777)
TIA!
Hello @pong_agency,
We don’t currently have that feature in Avada. However, we do take feature requests from users regularly. If ever have a feature that you think would be a good addition to Avada, you can send that to use here > support@theme-fusion.com with “Avada Suggestion” in the title so that it can be reviewed.
Thank you!
- Weston
Hi there,
is it possible to use icons within the menue (instead or combined with text) and to vary the size?
Thanks! Sabine
Hello,
You sure can! You can use Font Awesome icons in the menus. We have more info on this in our Menu Settings doc post here > http://bit.ly/1UfcTz0
Item D in the doc post.
I hope this helps!
- Weston
Hello! Great theme! little issue: in woocomerce when i choose an option of viariable product (select box) not show me the price! 
Hello @loranz
Please make sure you are setting up the product as mentioned here : https://docs.woocommerce.com/document/variable-product/
However if the issue persist, please do open a new ticket and we will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks
Ammar
Hi, I would like to make part of the content in full width – like this image: https://s15.postimg.org/lmxkn391n/tabs.png how can I do that?
I want to make the tabs to be on the whole screen width – like this: https://s17.postimg.org/q142ukmbj/tabs_good.png
Hello @keiblag
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and out support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thanks
Ammar
Good morning I comeprato this issue a few years ago but I’ve never used. Today I decided to install it, I inserted the Purchase Code but invalid. Because? I have not installed on other sites and I’ve never used the activation key. Could you give me an explanation? That is, I bought a theme and I can not use it?
I settled with the ’’ token code ’’. But what will change the use of the token code to the purchase code?
Hello @IcCannarozzo.
You will have to follow this tutorial to create a token as mentioned here : https://theme-fusion.com/avada-doc/getting-started/how-to-register-your-purchase/
however if you still have issues, please do open a new ticket with us and our team will assist you with it.
Click Here To Create An Account & Get Avada Support
Thanks
Ammar
HI, I found when I scroll the images opened by ilightbox the page also will scroll down.
Hello @nexthere
I am not able to replicate this issue here at all : https://avada.theme-fusion.com/photography/portfolio-items/lifestyle/ however if you are seeing anything different please do open a ticket with us and we will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks
Ammar
Did U see when I scroll the images with ilightbox, the background position will change?
Hello @nexthere.
Not for me, for me the background content stays on same place even if i disable the lightbox.
Thanks
Ammar
Hi, See this issue here: https://1drv.ms/i/s!AqyYes99yGOBnccdOewcAXMu77UbcA
Hello,
Thank you for the video. Is this happening for you on our demo site as well? > http://bit.ly/2h2T6bA
I’m not able to replicate this on the demo site, so if you also can’t, it may be a problem on your site specifically. We would be happy to help out, if that’s the case.
If you would like one on one assistance with that, please signup at our support center and submit a new ticket. Be sure to include all the details you have about the issue, your site URL and version of Avada.
For faster service, please include your WP and FTP login info when creating the ticket. Our support team will check it out and let you know.
Click Here To Create An Account & Get Support
Thank you!
- Weston
Yep, I create the GIF on your demo site with chrome
Done, maybe some extensions of chrome trigger this issue. Just forget it.
Thanks
Hello, Why I have two licenses. The support is just expired but why I can’t view my account in support center? I had to check some info from tickets answered previously.
Why even I can’t view my account???
Hello @public-enquiries.
Please go to My Account tab and there you will see an option to enter your Purchase code, putting them in should give you access to the forums however do note that we do not provide support there anymore but only via tickets now.
Let me know if you are still unable to access the old archives.
Thanks
Ammar
Okay. I logged in and now in My Account but can’t see options to enter purchase code. I did enter them when bought theme now I can’t see option to add them again, have a look here: https://puu.sh/sFZu9/4bcf7e21d4.png
I’m unable to access old archive.
Hey there
Can you please email us your purchase codes to support@theme-fusion.com so we can look into this for you in details.
Thanks for your patience.
Ammar
I’ve sent email to support@theme-fusion.com.
Thank you! We’ll be in touch ASAP.
- Weston
I’m looking forward to hear from support team but till now I got no reply.
Hello!
What day did you send the email?
We answer that email daily, and I cannot find one with your username, which always shows up if you send it from the profile page.
What is your email address? Or can you also send it to info@theme-fusion.com
If you sent it without any bounce back, then we replied, maybe check junk/spam folder?
Let us know!
Thanks
Also can you double check you sent it to support@theme-fusion.com?
I’ve sent again email with subject account problem to your support email address. Am sorry I can’t write my email here in comments. Thanks
Hello @public_enquiries.
Thanks again, we will check it out and let know as soon as possible.
Thanks
Ammar
Hello, is there a filter that I can use to change the layout of the “Recent Blog Posts” element? I want to list the date first like they have here….https://skeenaresources.com/ . If there’s no function that I can use, can you tell me which file controls the layout of the recent blog posts element? Thank you.
Hello,
Themeforest comments section is meant only for pre-sale questions and generalities. Please create a support ticket using the link below and our support team will gladly look into this and let you know.
Click Here To Create An Account & Get Support
Thank you!
-Weston
I want to insert a leaderboard ad (728×90px) between the header and the slider if using the #3 header. Or using the #4 and #6 next to the logo, removing the elements like search box. How can I do so?
Hello,
There’s not currently a content area there where you can add this through options. However, if you’re familiar with PHP / WordPress development at all, you can do this relatively easily with Avada hooks.
You can find a list of those hooks here > http://bit.ly/1l2r8gW
For example, if you wanted the add to come right after the header, you would use avada_after_header_wrapper
You’ll want to add your code to a child theme. You can read more about that here > http://bit.ly/1J9BW7n
We’re not able to directly assist with custom work as a support item, but we do love the Avada customizers, so we try to help out with useful docs and info like the above ^
For future questions / queries, please create a ticket in our support system. The TF comments section is generally for light questions / presale questions.
Click Here To Create An Account & Get Support
I hope this helps!
-Weston
Thank you for your quick response. I have an ads plugin integrated to avada, and it works with shorcodes. I did what you said, insert the div before the header with the help of avada hooks, and it work with images. But I inserted a shortcode and it didn´t work. How can I use hooks or filters to render a shortcode? – Mauricio S.
Hello,
To have a shortcode “fire” in WordPress when it’s added through PHP, you’ll need to use do_shortcode().
You can find more info on that WP function in the codex here > https://developer.wordpress.org/reference/functions/do_shortcode/
I hope this helps!
- Weston
Hello Mauricio!
Our team can take a look at that for you. Please signup at our support center and submit a new ticket. Include all the details about the issue, your site URL and version of Avada. For faster service, please include your WP and FTP login info when creating the ticket. Our support team will check it out and let you know.
Click Here To Create An Account & Get Avada Support
If you have bought Avada before September 1st 2015, then we (ThemeFusion) will Grandfather you in for free support Just go to our site and submit a ticket and it should go through. Read more about it here: https://theme-fusion.com/avada-doc/getting-started/grandfathered-support/
Thank you, we look forward to helping you!
Hello Everyone
We are excited to introduce Avada 5.0! Check out the links below.
We are dedicated to continually provide an excellent product with superb customer service to all our users. If you have any pre-sales questions, please post them here in the item comments and our team will answer them promptly.
If you have already purchased Avada, please signup at our Support Center to use our support resources and ticket system to interact directly with one of our expert team members.
See What’s New In Our Latest Update!
The Avada Options Network
The Fusion Builder
Our Professionally Designed Demos
Industry Leading Demo Importer
Fusion Builder Elements Overview
Mobile Visibility System
Flexible Site Framework
Advanced Header Options
Responsive Framework
WooCommerce Design Integration & Demos
bbPress Design Integration & Demo
Events Calendar Design Integration
And we have many more amazing features coming in future updates that are free to any customer who has bought a license.
Thank you, we look forward to helping you!
ThemeFusion Team
Another Record Broken! Avada Sold Over 2850+ Copies In One Week!
We are truly humbled and amazed at the continued growth of our Avada community. A major thank you to everyone involved!
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Pre-sales question here. I was to buy avada to build a site that has a static landing page that requires user to signup/login to access other parts of the site. Will that be possible or will I require the use of third party plugin?
Hello,
Thank you for your question. You can create a login form through Avada’s page builder without any outside functionality. However, Avada doesn’t have privacy settings outside of the default WP privacy settings. So as it is now, you would want to install a plugin to handle the membership / page restriction aspect of a site like that.
Thank you!
-Weston
Hi, i have a question can you also make a gaming demo. Example: Battlefield 4 gaming community with Avada. I saw more demos coming soon, maby this is a new extra demo. Because these demos you provide is not for gaming community and i dont have one :/
Thank you for your feedback! I’ll make sure to pass that request on to our design team
Also, if you have future suggestions you would like to share with us, we’re always happy to hear them and we take each suggestions seriously.
You can send those directly to us here > support@theme-fusion.com with “Avada Suggestion” in the title and it will be reviewed.
Thank you!
-Weston
Hi sir, That would be great! Thank you I love Avada all these things makes me crazy.
No problem!
We’re thrilled you enjoy the theme
Have an awesome week!
-Weston
Hello I have to ask for a support for my site and the images do not appear on mobiles and tablets apple ios 10,1,1 thank you to remedy
Hello There.
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and out support team will gladly assist and guide you.
Click Here To Create An Account & Get Avada Support
Thanks
Ammar
i purchased two licences for your theme, and only see one. Please let me know what is going on.
Hello @webhostau.
Licensing is controlled by Envato and not us, we will suggest you to please open a ticket with Envato and talk to them about this about your themeforest account details.
For more information please check the Envato regular license definitions here -> http://themeforest.net/licenses/terms/regular
Thanks for choosing Avada.
Ammar
