2102 comments found.
I am noticing a lot of slow page load times due to unoptimized pages, blocking JS (specifically google fonts), and using WOFF2 instead of WOFF – can you look to resolve these in future releases?
Hello Ktshea29,
We currently don’t have problem with theme blocking google fonts or problem with the fonts, could you please create a ticket on our support forum and give us more information.
Thanks in advance.
Regards
Hello, many thanks for answering my previous question. It helped me a lot. Unfortunately, I have another question: I can’t add revolution slider because in Page option where it’s written SELECT REVOLUTION SLIDER “SELECT SLIDER” where normally I need to choose one of the revolution sliders – there is nothing. I do not have options to choose.
How to have Revolution slider in that case?
Thank you for your reply beforehand.
Hello Shakhlo_7777,
Do you have created at least 1 slider revolution?
Also what is the theme and wordpress version you are using?
Could you please contact us on our support forum and give us more information about the theme, wordpress and plugin version you are using?
Thanks in advance.
Regards
I just submitted a ticket, could you check please. Thanks
Hello Pandawang16,
Our team will reply as soon as possible!
Thanks for your patience!
Regards
Is it possible to have the Portfolio Packery in a boxed layout?
Hello Sinaptic_srl, thanks for contacting us!
Yes this is totally possible!
Do not hesitate to contact us if you have other questions!
Regards
Hi
Is it possible to use a custom icon with a sperator that sits under a heading?
Many Thanks
Hello Mumford, thanks for contacting us!
Yes this is possible!
Do not hesitate to contact us if you have other questions!
Regards
The theme is quite slow. I have w3 super cache autopmize etc. And have few plugins. I switched to another theme which is much faster so it is a problem with thefox and not with plugins. Do you have any other recommends?
Hello pandawang16,
Thanks for using TheFox WP. Could you please contact us via Support Forum, our developer team will check your site and find a solution to solve the problems.
https://tranmautritam.ticksy.comHave a good day,
Tranmautritam Team
I have made a support ticket, could you have them check for me. Thanks
Hello.
Thanks for creating the ticket. We will get back to you on Support asap.
Regards,
tranmautritam
Hello! Thanks for an amazing website template. But I have a problem: I thought if I install the theme, it would be installed right away with demo versions and I will just have to change the text. But in fact, I installed the theme and yet I have zero and I need to create everything froom zero. My question is: maybe I can install the demo (creative one) without building everything from zero? Will hope for your quick response. Thank you
Hello Shakhlo_7777, thanks for purchasing Thefox!
Of course you can import the theme demo, If you only need the creative 01 page, you can use the txt file to generate the page.
If you want to import the other pages too please import the classic demo : documentation.
If you need more help with the demo or pages import please contact us on our support forum, you should get a reply within a day.
Do not hesitate to contact us if you have other questions.
Regards
Hello, Can you uploade a changelog for the 2 previous updates ? Cant see them at ur page…
Hello MaxVolume, thanks for purchasing Thefox!
Sorry for the late update, it has been updated now!
Do not hesitate to contact us if you have other questions.
Regards
Where to put the Google API code, so google maps can work? thanks for your information
Also I got a Ticket on your support site, but the page does not work so I can’t reply there Ticket #974467 And I still cannot change anything about header options or font color or anything else. The theme options do not work anyway!!!! please help me I mean I did not bought a theme where I have so many theme option which do not work.
Thank you in advance for your fast help
Hello Manulu, thanks for purchasing Thefox!
It seems that our team replied to your ticket but we don’t have any new reply from you.
Could you please check the ticket you submitted and if needed our team will continue the support on the support forum.
Thanks in advance.
Regards
And what about the Google API Code?
And as already told I CANNOT REPLY TO YOUR TICKET EITHER OPEN A NEW ONE AS YOUR SUPPORT PAGE IS NOT WORKING
Also the footer widgets are not working Not sure yet but I think if you cannot help and explain I want to give back the theme I do not pay money for a theme where all the options are not working
Sorry for chasing you, but these are problems which set back my work. I could solve the problem with the text color. But still looking for the other answers as the footer widgets. Thank you
Hello Manulu,
Could you please try to reach our forum one more time, our support forum is online support forum.
If you can’t access it please try to clear your server and browser cache, also what error are you having when trying to reach the page?
We tried the footer widgets with our latest theme version but don’t have any problem.
I am sorry but we would like you to give us your site access so we can check what’s wrong.
Regards
Slider is not working (Revolution Slider) can you help me? The support has not yet responded.
Hello Pandawang16, thanks for purchasing Thefox!
I think our support team get back to your tickets, please check the support forum.
Thanks in advance!
Hello Three consultations: 1.- You can import the demo Bussines one. http://preview.themeforest.net/item/thefox-responsive-multipurpose-wordpress-theme/full_screen_preview/11099136?_ga=1.2746996.536981182.1480716873 2.- As I get all 35 demos that are promised. 3.- Can you translate it into Spanish language, buttons, labels, etc?
Hello Olfancito25, thanks for contacting us!
1. You can import all the pages you see on all our demos
2. Yes you can import all the demos / pages you see in our demo sites.
3. Yes, you can translate the theme using Poedit or using WPML plugin.
Do not hesitate to contact us if you have other questions.
Regards
I have opened a ticket concerning demo import, kindly attend to it ASAP: TICKET #975313
Thank you
Hello,
Thanks for submitting, Our support team would check it and reply to you asap.
Thanks for your patient.
Regards,
tranmautritam
How to put option “Link to large image” in the image gallery, without using the standard “open prettyPhoto”?
This option is not good on the phone
Hello, Equilibriumpropaganda
Could you please contact our support team so they can help you with the setting.
Regards
I got this from my hosting company because the site kept breaking.
see below:
The Fox theme generates large imagick files in the site’s tmp folder, and those files filled the server’s disc, causing things to break. We suggest contacting the theme developer for a way to disable that feature, else this will continue to happen
Hello CharTec,
The theme generate the thumbnail for the images you use in your site but it shouldn’t fill all your server space unless you are using more than 10000 images.
Could you please contact our support team and give us more information about your server and site.
Regards
I could not place a ticket because our support expired. That is why I placed this question here. No documentation available for this issue.
Can I get a response to this please?
Please create a ticket under pre-sales questions.
Thanks in advance.
Regards
Pre-Sale Question:
How tailored is your VC? Are the standard elements still included? And is your VC compatible with add-ons from visual composer like “ultimate add-ons” or so?
Thanks in advance
Hello Manulu, thanks for contacting us!
We have most of the default elements changed to fit our theme design quality, the theme also makes modifications to the row and other main modules of the VC so you may have conflict with plugins that also modify the VC main modules.
Do not hesitate to contact our support team if needed.
Regards
How do i change the name of the theme, so if someone RIGHT CLICKS and VIEW SOURCE code….. they can’t see the TheFox theme name and see my custom name?
In essence, I would like this to white label.
Thanks.
Hello AdaptiveWebs, thanks for using Thefox!
Please contact our support team they should be able to help you!
Do not hesitate to contact us if you have other questions.
Regards
Hi I tried to open a ticket but it says my support has expired. Pls advise. Thanks.
Hello AdaptiveWebs,
If needed you can renew your support from this page ( top right of the page )
There are also tutorial on how to change the theme name online.
Do not hesitate to contact us if you have other questions.
Regards
Hello, since making the recent updated to 2.0+ whenever I go to edit a page or post, the visual composer has lost all of its window action icons. Such as Close, Edit, Clone, Delete, etc. I’ve had this theme for a while, it’s my favorite. Never experienced anything bad until now. I don’t feel as if i should have to renew support for this to be fixed, I’ve never needed it until now. Which is only after you guys made an update. I also see i’m not the only one with this error here on the comments. Please advise something other than contact your support team.
Hello Maxusmanagement, thanks for using TheFox!
You just need to clear your browser and server cache, the Visual Composer changed their icons, if you refresh the page ( ctrl + f5 ) the icons should reappear.
Do not hesitate to contact us if you have other questions.
Regards
Thank you so much for being helpful and telling me the solution! You guys rock! Much love.
Hi, I have 2 problems:
1: Bolded text in the body isnt bolded, even though the code is showing as – text Ive bolded its just rendered as normal text? In admin it looks fine, shows as bold, but not of the frontend.. 2: When I turn on a sidebar, bullet points in the text on the page disappear?
Are these bugs or is there a setting somewhere or some CSS I can add to fix this?
Hello Chargin, thanks for purchasing Thefox!
Can you please contact our support team on our support forum.
Thanks in advance!
Regards
hi
I’ve already purchased it i can provide you my expired purchase code if need
Hello Creale,
If you are having problem with the theme and that you think the bugs are from the theme itself you can contact us on our support forum under pre-sale questions, if you need our support team help you will need to renew the support.
Regards
I wanna ask a question. Can I install some plugins, which is supported by Visual Composer. Ex, DHVC Form, Mailchimp, Extensions of the Visual Composer…. Can they be Compatible with your theme?
Hello tuanhuiz,
Many thanks for purchasing TheFox WordPress Theme. Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via TheFox’s Support Forum. Thanks for understanding.
Sorry for this inconvenience. 
Have a nice day!
Kind Regards,
Tranmautritam Team
