Hi,

Posts are showing fine http://screencast.com/t/8N54u2hd . Probably you have managed to fix this by setting custom excerpt. If you want to change minimum width of your posts or something similar, probably that can be achieved with some custom css code, but please contact our support by submitting a ticket at https://qode.ticksy.com

Qode

Thanks for your response! But posts are not showing fine in smaller monitors. In large monitors they are OK, but if you decrease the monitor width to only 1250px, the second row moves in a way that posts are not leveled. I’ll send a ticket as well. Thank you!

Hi again,

Thanks for the explanation. Blog masonry script is positioning articles but on smaller screens, longer titles will span across 2 lines, so you should be able to fix this by setting title length for your posts to be similar length. If you need some workaround with custom css code, please contact our support.

Qode

Hi,

Make sure that you are using latest theme and plugins versions. Theme update instructions can be found here http://bridge.qodeinteractive.com/documentation/2-getting-started/2-3-installing-the-bridge-theme/2-3-4-theme-update/ and if you continue to have problems also try to disable all 3rd party plugins because of possible plugin conflict. Beside that we can’t tell you much without having access to your site, so if issue persists please submit a private ticket at https://qode.ticksy.com and provide WordPress and FTP admin credentials.

Qode

Hi,

Buttons are using a tags, not h1, but beside that we are not quite sure what you are trying to achieve. Please submit a private ticket at https://qode.ticksy.com with WordPress admin access and a link to your site, and also provide additional info in your ticket.

Qode

Hello,

Yes, we tested the theme and we couldn’t find any issues so it is compatible with 4.7

Qode

Hi,

Make sure that you are using latest theme and latest Visual Composer versions. After theme update, you have to update plugins manually. Instructions can be found here http://bridge.qodeinteractive.com/documentation/2-getting-started/2-3-installing-the-bridge-theme/2-3-4-theme-update/2-3-4-1-manual-theme-update/

Qode

Hi Marie,

Please submit a ticket at https://qode.ticksy.com so our support can investigate this on your end. Also provide additional info in your ticket.

Qode

Hello,

Try adding custom css code below from Qode options > General > custom CSS field:

.content > .content_inner > .full_width {
    position: relative !important;
}

If you continue to have problems, please submit a ticket to our support at https://qode.ticksy.com

Qode

Hello,

And thanks for the interest in our software.

We don’t have such practice because Bridge theme is in a program where user can subscribe for trial period so you can test it for 7 days http://screencast.com/t/BO3Bx6eYN .

Qode

Hello,

Unfortunately there is no such an option, but depending on header type and size of the logo this maybe can be achieved with some custom css code so consider contacting our support by submitting a ticket at https://qode.ticksy.com

Qode

Hi Ties,

Such an option does not exist, but you can ask our support if that can be achieved with some minor modifications. You can contact them by submitting a ticket at https://qode.ticksy.com or you can try to use search for some plugin which will extend theme functionality in that way.

All the Best!

Hi,

Portfolio list does not have excerpt because there will be not enough space on some portfolio types, especially on smaller screens. Achieving this will require some custom coding, and for files which have to be changed, you have to contact our support by submitting a ticket at https://qode.ticksy.com

Qode

Hello,

svg logos are not supported by WordPress and even if you enabled them with some plugin, function will not calculate them correctly. Actually you should use image which is 2x header height as explained within the theme documentation http://bridge.qodeinteractive.com/documentation/6-header-setup/6-2-logo-deep-dive/6-2-4-how-to-have-your-logo-appropriately-sized/

If you continue to have problems, please submit a ticket to our support at https://qode.ticksy.com and provide additional info and a link to a site in your ticket so they can inspect if everything is set correctly.

Qode

Hi,

Such functionality does not exist within the theme unfortunate, and achieving this will require some custom coding. We are sorry .

Qode

ok, I will try do it myself, thanks for your quick reply!!

You’re welcome.

Hi,

First you need to add first-level menu item (Custom Link) with Type: wide like this

Add 4 second-level menu items (Custom Link) below the first-level item:

Below each second-level menu item, add several third-level menu items:

And that would be all.

Also, please for support related questions submit a ticket to our support at https://qode.ticksy.com

Qode

Thanks, I have just done that but it is nor separating into columns? Look at http://cattree.uk and you can see the last menu item for ‘cat trees’? Also, how do I get rid of those annoying however grey boxes that appear when I hover over a menu item? Thanks for quick reply

Hi again,

Please submit a ticket to our support as previously instructed, and provide WordPress admin credentials and a login link in your ticket so our support can check this closer on your installation.

Qode

Hello,

For the warning you’re seeing navigate to WP admin -> Qode Options -> Logo, make sure to upload your logo in all the fields there, instead of our default logos. That should resolve this.

if the warning is still on after it, you should then edit this file wp-content/themes/bridge/includes/shortcodes/shortcode-elements/slider.php , and you need to edit following part of code:

list($logo_width, $logo_height, $logo_type, $logo_attr) = getimagesize($_SERVER[‘DOCUMENT_ROOT’].$logo_url_obj[‘path’]);
$logo_url_obj = parse_url($qode_options_proya['logo_image']);

to look like this:

list($logo_width, $logo_height, $logo_type, $logo_attr) = getimagesize($qode_options_proya[‘logo_image’]);

If you continue to have problems, please submit a ticket at https://qode.ticksy.com/ and our support team will assist you.

Qode

Thanks for quick your help! Fixed it!

You’re welcome

Hi again,

Footer bottom content is inside footer bottom widget areas http://screencast.com/t/MczFCgun

Please for all support related questions contact our support by submitting a ticket at https://qode.ticksy.com

Qode

Hi i tried to submit the ticket but it says authentication fail and cant submit. Pls help thanks

Hi again,

We provided you with the answer, remove text from text widget area inside footer columns widget from Appearance > Widgets.

Regarding ticket submission, make sure that you are logging in with the account from which you have purchased the theme, and also try clearing browser cache.

Qode

Hello,

And thanks for choosing our theme.

1. Yes, theme documentation is available on the following link http://bridge.qodeinteractive.com/

2. No, you have to have different installations on sub domains where you will import different demos, or you can use network installation https://codex.wordpress.org/Create_A_Network

Qode

Hi,

We checked your site, and you are using 3rd party plugin for your menu. This is not in built theme functionality and you should contact plugin author regarding this. Issue is present because you have place that menu inside one of the widget areas, and you should actually integrated it within the header.php file. If you want to remove unused widget areas from the header and to stretch menu to full width with some custom css code you can also consider contacting our support by submitting a ticket at https://qode.ticksy.com

Qode

Hi Julia,

If you have add it to post, it is normal because post excerpt cannot render shortcodes, and default read more button will be displayed but maybe you were referring to something else. It is really hard for us to understand without being able to access your site. Maybe you should try to contact our support directly by submitting a ticket at https://qode.ticksy.com and include some screenshots so they can better understand the issue you are having.

Qode

Nevermind—I figured out it was a problem with https:

Awesome! Glad that got it fixed.

Qode