Hi,

First of all thanks for using the Porto Theme.

I think you have not installed all the theme required plugins or may be your server settings is not meet with the theme’s requirements:

Optimal Server Requirements:

Server Type: Linux with cPanel ( Bluehost hosting Recommended ) PHP version = 5.4 or greater Apache = 2.2 or greater MySQL = 5.5 or greater PHP Memory Limit = 256mb PHP max_execution_time = 1o00 seconds mod_rewrite Apache module = Enabled

If you are installing through WordPress Theme section, make sure your PHP Upload File Size limit is 40MB, since the theme .zip file is around 40MB

Please make sure all above settings are correct on your server, before complaining about theme issues. You can contact your web hosting company.

If your issue not solved then please contact us through our support system so we will solve your issue.

Thanks

Hi,

First of all thanks for showing interest in the Porto theme.

Yes, you can easily translate the theme in French and any other languages.

Thanks

Merci, but I wanted to know how ? Does exist a plugin or else ? Regards.

If you want to build a Multi-Lingual site then you have to use any one Multi-language plugins available on WordPress.org in your site

OR

If you want to translate the site only in a single language then you have to translate the theme’s default languages files into your language. You can find these files inside wp-content/themes/porto/languages folder en_GB.po and .mo files.

Thanks

Hi,

Can you please tell us what kind of issues you are facing during the RTL mode of the site. Can you please send us the screenshot of the issues.We have not reported any type of issues with the RTL mode.

Thanks

Yeah of course,for example when we select “SEPARATOR WITH TEXT” and set setting for title “RIGHT”, its set on left in page!

I will send U some more of this …

Can you please share your site details through our support systems so we will check and solve the issue in your site and also set in our theme as well if the issue is in the theme.

Thanks

Hi,

Please make sure that your theme and all plugins updated to the latest version.

And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand.

Thanks have a great day

Hi,

Please create the Block first from Block >> Add new Block then go to and edit the category >> you find the Content Bottom field >> Paste the block slug in that field which you have created before.

Thanks

Hi,

Please edit your page and from page options select the sidebar menu. Or add the Porto Custom Menu widget in the sidebar which you are using on the page.

And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand.

Thanks have a great day

Hi,

Thanks for the information. We will forward your suggestion to our theme development department, they will handle the situation and set the code accordingly.

Thanks

just out of curiosity how many ppl are working on the porto theme ?

Its a top secret

Hi,

First of all thanks for using Porto theme.

Yes, if you are using any cache plugin then you have to flush cache every time. I suggest yu that please deactivate the cache plugin of your site during the development of the site it is easier and best way to build your site in easy and fastest way.

If your changes still not showing on the front end, then it’s the permission issue. Your server did not give permission to add / save the settings of the Theme Options. Basically, when you saved the theme options then it’s created the skin_1.css file inside the CSS folder, because of permission the theme is not able to create this file into your site. Please contact your hosting provider to change the permission to 777 or 755 of the CSS folder and all files.

Thanks

Sorry, I should have posted a reply – I found that when I uploaded the files via FTP that the ownership rights weren’t applied correctly. That had to be causing the problem. It was a permissions issue.

Sounds Great! that your issue has been solved.

Thanks for contacting us.

Have a great day

Hi,

First of all thanks for liking and using the theme.

1. The child theme is mandatory when you will make changes in the theme PHP files or add the custom CSS and you do not want to lose the customization work then the child theme is mandatory.

2. Modify from the demo is the best way to build the site. It’s the easy and fastest way.

Thanks

Hi,

Porto theme is not compatible with WC vendor Plugin. We have not added the functionality of the vendor dashboard in the theme.

Thanks

Hi,

Sorry to say that there is no option in the Porto theme to add the vendor dashboard. Porto is not compatible with vendor plugin yet.

Thanks

Hi,

First of all thanks for using the Porto theme.

Can you please confirm that you have uploaded the retina logo as well before give the manual height to the logo from Theme Options.

Thanks

yes I did…still nothing but a small logo

Can you please send your site details through our support system so we will check the issue and solve it for you.

Thanks

Hi,

Sorry to say that we are not included this plugin in our theme. We have not tested this paid plugin yet with our theme and it’s not possible to guarantee 3rd party plugins for us.Please contact the plugin author for this issue.

Thanks

Hi,

1. Please go to Appearance >> Theme Options >> Social Share >> Enable the share which you want to.

2. Please go to Appearance >> Theme Options >> Slider Config >> Set the settings.

3. Yes, you can change the Member page title from Appearance >> Theme Options >> Member >> Slug name

Thanks

Hi,

First of all thanks for showing interest in the Porto theme.

Just to comment the porto_mobile_menu() function or you can hide the mobile menu through custom CSS as well.

Thanks

How can i deactivate through custom CSS? Which part i need to comment? function porto_mobile_menu() { global $porto_settings;

Thanks for helping John

Hi,

Please purchase the theme first then contact us through our support system, we will do it for you.

Thanks

Hi,

We only asked for the FTP access of the particular site not for whole we server to check and debug the theme’s files only.

Thanks

VISUAL COMPOSER IS UPDATED. WOO RELATED IS UPDATED, AND WOOCOMMERCE IS UPDATED.

Hi,

Can you please contact us through your theme purchased account of ThemeForest to get the theme support.

Thanks

Hi,

And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand.

Thanks

Hi,

Thanks for your suggestion and we have forwarded your request to our development department to look after this feature request.

Thanks

Sure the site is in: goo.gl/H1zlYU

Hi,

Please use this custom CSS code and paste into Appearance >> Theme Options >> Skin >> Custom CSS section:

.br-thick { border-radius: 0px !important; }

Thanks

It works out! Thank you!