26686 comments found.
hi, i recently buyed a bridge template but i don´t know where to change images and video for the sliders in home, please tell me where can i change it. Thanks
Hi there,
And thanks for choosing our theme.
Qode slider creation and usage is entirely covered within the theme documentation http://bridge.qodeinteractive.com/documentation/8-qode-slider/ and if you need additional assistance please submit a ticket at https://qode.ticksy.com and our support will gladly assist.
Qode
Hi again, when i put the license code to activate the layer slider show me this message: Your purchase code appears to be invalid. Please take special care to enter it correctly without accidentally including spaces or other additional characters. Please note, you can’t activate LayerSlider with your theme’s purchase code. This also can be a temporary issue in our services. In that case please try it again in a few hours. Please tell me how can i update and put the correct code, thanks
Hi again,
This is perfectly normal for all bundled plugins. We bought extended license for these plugins (Visual Composer, Layer Slider and Slider Revolution), and we can’t give you license code because of policy and terms of Theme Forest, because of that we included these plugins in our theme (you can find plugins in theme folder/plugins/ there are installation files of these plugins), also we will update these plugins to the latest version with theme update so you just need to wait for next theme update and there will be the latest version of plugins if it exists. Then when you update theme you just need to go to your back-end Plugins and to deactivate/delete these plugin then you will get some notification to install necessary plugins to our theme, then just click to install/activate again these plugins and that will be all. If you don’t get this notification to install necessary plugins, then just go to Plugins -> Add New -> Upload -> Find these plugins in our theme folder/plugins select one by one and click import/install.
You can ignore messages about activation these plugins, you have/get inside Plugin settings.
Qode
Hi, yes i did it but the code is not working for this plugins, the message that i sent you was After I have put the code, i have dubs how to change the videos and images in the slider home, when i go to code slider i see 10 with the same name, is not clear how change it, please send me additional help, thank you
Hi again,
Explanation above is telling you that you can’t activate plugins, and this is because of extensive license which is on theme author, and Theme Forest arrange things in that way.
Regarding slider, and additional help, please submit a ticket at https://qode.ticksy.com and our support will gladly assist.
Qode
Ok but how i can solve it? about the license,
Hi again,
There is nothing that needs to be solved. It is extended license which is on us and extended license allows usage of bundled plugins inside end product which is Bridge. So, simply ignore messages about activation these plugins, you have/get inside Plugin settings.
Qode
i have downloaded the latest version of bridge and reinstalled the theme and the plugins. several times. Still, the Visual Composer is not working.
on a new page, there is no backend menu to add new elements.
it has been several months waiting for these updates as several other users have reported the same problem.
my support for this product has expired. how can i get this working properly??
Hello there,
Visual Composer is working fine with latest theme version, and if everything is installed properly then there is certainly some 3rd party plugin conflict. We can take a look, but please contact us over support@qodeinteractive.com and send WordPress admin credentials and a login link.
Qode
Hello,
Just a quick question. I’m going to buy your Bridge theme because it looks amazing and has everything I need.
But I would like to know, when we purchase it, we can use the pictures included on your demos…I’m mostly going to use my own designs but there is 1 or 2 pictures that could work just fine for my website.
Is it included in the price?
Hello,
Demo images will be imported with the demo, but please note that the images we use on all our demo sites are copyrighted, and if you’d like to publish them on your live site, you would need to purchase them separately. We bought most of our images on Shutterstock.
Qode
I’ll do it. Thanks a lot!
You’re welcome.
Can you put out a new version of layerslider? I am having many issues with the backend view.
Hello,
We are working on new theme update which will include latest versions of bundled, and we hope that it will become available really soon. Until then, please use currently available version, or if you urgently need latest version, you can contact our support at https://qode.ticksy.com/
Qode
Hi there. I’ve updated the theme and the visual builder, but I’m still getting this error $template.get is not a function
Hello,
That was an error within one of Visual Composer files with version 4.5.3, and this shouldn’t be the case now if you are using latest version. Please submit a ticket to our support so they can check this on your end. Also provide WordPress admin access in your ticket.
Qode
Hi, I just installed bridge, and I have no access to visual composer’s front-end. How do I enable it ? Can you show me how to do ?
Hello there,
Regarding the front end visual composer, it has been disabled since it causes certain conflicts with some scripts in our theme. You can activate it by modifying some of our code. If you would like to do this please submit a ticket to http://qode.ticksy.com/ and our support team can explain how you can activate the front end visual composer.
Qode
Hi, I have a question regarding the qode slider. I use a base image with text wath an added overlay image. The base image is responsive but the overlay image is not. Am I missing something? Thanks! Jeroen
Hi there,
Slider is responsive and in order to cover entire container image is set to cover. This is explained within the theme documentation here http://bridge.qodeinteractive.com/documentation/8-qode-slider/8-7-tips-and-tricks/8-7-1-choosing-appropriate-image-sizes/
Regarding overlay image, user should actually use some small image, more like a pattern.
Qode
Thank you for your quick response!
You’re welcome.
Hello! Just realised – i’ve done full translation po files to my language, but what if in the future update something changes in en_US.po – how i’m gonna merge my translation ru_RU with new version?
Hello,
You can update file from source, and it should populate changes. You can search in poedit documentation, or to ask them for explanation.
Qode
Thank you!
Can you tell me when the major update gonna happen?
Hi,
Our dev team is working on a major update, and we expect that it will be released soon, but at this moment we don’t have exact day fo release since it is still kept in secret.
Thanks for your patience. Qode
Ok! Thanks for response! Few more questions – For example, At this moment i create a website using this version of theme 10.1
How safe is not to update about one year a theme?
i made a lot of customization’s and tired start all over do the same manipulations every time after theme updates. I want to wait last time till 11version is released and hope all my reported bugs will be fixed in this update – this makes me really happy.
also i’m thinking to buy swift security plugin, setup it and hope everything gonna work for a long time.
Please give me your suggestions, maybe there is a better way to keep all things update and secure.
PS. customization’s i made was also directly in js files and php, so it’s not about only use css overrides or child theme
Or i don’t something about child themes? i just a designer, not coder and don’t know a lot of things, but go far/deep in this to make my best in web design
Hi again,
1. Follow change log on this page http://bridge.qodeinteractive.com/change-log/ and if something regarding security or compatibility with WordPress or plugins used is mentioned in the change log, then it would be wise to update. One year period is very long, because opdated are released more frequently by WordPress itself and all WP plugins. We would highly suggest to update the theme and all required plugins more frequently.
2. We are not in position to give you any tip for that plug in or any other except that is highly advisable to use some security plugin and to strengthen WordPress installation as much as possible.
3. Regarding customization, users have to maintain them by themselves, and all customizations which cannot be inherited from the child theme should be stored on local PC so you can upload them easily after each theme update.
Qode
Hi Qode I’m using the theme for some time already and now have encountered an issue. I have got tabs on a page and want to anchor them. So, I placed the TAB ID as anchor link like #tab-5d0887ba-8470-2 … which only works with open tab (btw. without scrolling but just jumping to the anchor).
It won’t work for (inactive), not-opened tabs that way. How can I achieve to anchor into a (not opened) tab?
Thanks mate, Tom
Hi Tom,
Anchoring functionality works only for menu items, and this is explained within the theme documentation http://bridge.qodeinteractive.com/documentation/4-quick-setup/4-2-header/4-2-3-assigning-menus/4-2-3-1-anchoring/ . Setting tab ID as an anchor will create jump, not scrolling, and it will only work for active tab. Only solution is to create anchor which will lead user to section where tabs are contained.
Qode
Ok, understood. Thank you. I will give it a try with https://jqueryui.com/tabs/ which should make it I hope.
Brgds Tom
You’re welcome Tom,
Qode
good morning, I have the following problem, my site is:
www.workshopdifotografia.com
in the top menu there is “workshop” if I go from there to the page “workshop” it doesn’t open and need to refresh the page to open it.
which should be the problem?
Thanks
Hi there,
Probably some 3rd party plugin is in conflict with our ajax page transitions, so options are to disable plugins or page transitions. Page transitions can be turned off from:
1. general options Qode Options > General http://screencast.com/t/e6Ytlj3xB
2. local options (when you edit your pages) http://screencast.com/t/vymiSZ8oS8, note that these settings will overwrite global settings from Qode Options for specific page
3. Also you can turn off page transitions for specific pages by writing page URLs from Qode options > General > List of internal URLs loaded without AJAX (separated with comma) http://screencast.com/t/ZjpLeP7RR
Qode
it was, thanks
You’re welcome.
Why are my maps on the contact page not showing the pins and defaulting to the wrong location on the map. I have 2 sites that are showing the same part of the map and no pins. Both have their own API code and address has been loaded????
Hello,
Please share a link to one of your sites so we can check this.
Thanks, Qode
Hi again,
On both sites you have placed api keys but they are not authorized http://screencast.com/t/RmPaAXBoOgfs . You can see the error by opening google chrome developer tools. Follow instructions from google page here https://developers.google.com/maps/documentation/javascript/get-api-key
Qode
thanks that fixed it
You’re welcome.
There is a new version of LayerSlider WP available. View version 6.1.0. Automatic update is unavailable for this plugin.
Hi there,
Bundled plugins will be updated with each theme update. We have released theme update recently, but because of new Layer slider update we will prepare another one very soon.
Qode
Currently running Bridge version 10. My VC is on 4.12 and says needs an update.. I deleted VC and re-installed but still old version.. what should I do? Thanks
Hello,
You have to update the theme to latest version, and then to perform uninstall / install of required plugins.
Theme update instructions can be found here http://bridge.qodeinteractive.com/documentation/2-getting-started/2-3-installing-the-bridge-theme/2-3-4-theme-update/
Also, we have video tutorials regarding theme update:
https://www.youtube.com/watch?v=duvezfgPrLY&list=PLNypD600o6nLFmxDfvLXYbH6LjWSoAhaV&index=5 https://www.youtube.com/watch?v=NI7LJwkXUAA&index=6&list=PLNypD600o6nLFmxDfvLXYbH6LjWSoAhaVAlso, please for all support related questions, please contact our support directly over our ticketing system at https://qode.ticksy.com/ 
Thanks, Qode
Thank you, that makes sense.. One more question.. I have downloaded the latest bridge theme version 10.1.1 and I see it has 972 files total. I have just uploaded via FTP using Filezilla to my server and it loaded 975 files total.. Do you know why this might be? I am just checking in case I uploaded bad files…
Hi again,
Maybe there are more files because you have some additional files within bridge theme folder, or if FTP client just showing statistic for upload, it may be because some files failed to upload for the first time. If everything is working, you are good to go, but if you are unsure, maybe our support can check this out, and you can contact them by submitting a ticket at https://qode.ticksy.com
Qode
Thank you for your fast help.. I have submitted a ticket
Thanks for submitting the ticket. Our support team will answer to your ticket as soon as possible.
Qode
Hello, I want reconnect instagram(=change ID) on QODE option in bridge theme in my wordpress website. but it doesn’t work. Would you tell me how can I fix it?
Hello,
You should revoke app access for your current instagram account, and then to login to your WordPress admin. In the same browser window, open instagram.com in a new tab, and logout from any profile you’re logged in at the moment. Then go to Qode Options -> Social, and click Reconnect button for Instagram, and it will ask you for a new account you want to login to.
If this fails, submit a ticket to https://qode.ticksy.com , and our support team will check this on your end.
Qode
i did it, but i couldn’t change ID. There were page for changing ID and i did it but it doesn’t work.
and i can’t found purchased code…TT please help us.
Our website http://concreteskin.cafe24.comHi again,
You just have to login with the account from which you have purchase the theme and you will be able to submit a ticket. Support need to have access to your back end, so please provide WordPress admin access in your ticket.
Qode
Hi.
Please answer my ticket “988652” Thank you
Hello,
Thanks for submitting the ticket. We informed our support team, and they will answer to your ticket as soon as possible.
Qode
There is an issue maybe bug where there is an “invisible” link at the top of the pages that takes users back to the homepage. By way of example: http://ckl.c7dserver.com/school/ if you scroll downward on the page a little then hover across the top of the page content, you will see an invisible link area that when clicked goes back to the homepage, this causes an issue of course if the tabbed content it at the top, they click on a tab and it goes back to the homepage. Please advise.
Hi there,
Just set all logo images, and you should fix this because currently default logos are being loaded for other logo types, and they are larger http://screencast.com/t/OE5uydIYkC
You can set logos from Qode options > Logo.
Qode
Hello! I’ve bought poedit app and successfully translate few elements on my website, but this woocommerce string is not working i don’t know why.
woocommerce/loop/result-count.php 34
%1$d–%2$d of %3$d resultsCan you check this issue?
ok! i got it! woocommerce has a newer version of this file – please update it
And on checkout page the same problem! – please update all woocommece files
Hello,
Thanks for noticing this and for your suggestions. We’ll forward it to our dev team, and they will check this and update WooCommerce files if necessary.
Qode
I just updated theme a few days ago and today I noticed on the slider at the top there is no longer the option to exclude the separator form the slide. And my client really uses this feature a lot and they have a separator on their slide that they don’t want there, how can I can I remove it or did this get missed on the qode slider??
www.bridgerun.com
The slider in question is the bright green one that talks about health and wellness but obviously I would want the option to exclude the separator from any new slide
Hi there,
Please submit a ticket to our support at https://qode.ticksy.com and share WordPress admin access, so they can check this and to provide a workaround if necessary.
Qode
Is there possibilti to add some Custom CSS to hiding submenu with some delay, not immediately?
Delay for 1 second the disappearance of a dropdown menu when the mouse is moved away, unless it is returned.
Thanks
Hi there,
Such an option does not exist unfortunately, and regarding CSS workaround, you may try to contact our support by submitting a ticket at https://qode.ticksy.com/ and they will gladly assist if possible. We didn’t have such requests in the past so we can’t tell for sure.
Qode
Hi, how can I put a small slider in a footer? I tried to set the slider, but the image is too big. Can you help me? I’d like to set the same quode slider that I used on header. Thank you very much. Best regards. Tania
Hi Tania,
Qode slider can only be used at the top as explained within the documentation http://bridge.qodeinteractive.com/documentation/8-qode-slider/8-6-using-the-slider/8-6-3-basic-usage/ and in case that you want to add sliders to page content or footer you should use Layer Slider or Revolution Slider.
Qode
