Hello there,

Regarding the front end visual composer, it has been disabled since it causes certain conflicts with some scripts in our theme. You can activate it by modifying some of our code. If you would like to do this please submit a ticket to http://qode.ticksy.com/ and our support team can explain how you can activate the front end visual composer.

Qode

Hi there,

Slider is responsive and in order to cover entire container image is set to cover. This is explained within the theme documentation here http://bridge.qodeinteractive.com/documentation/8-qode-slider/8-7-tips-and-tricks/8-7-1-choosing-appropriate-image-sizes/

Regarding overlay image, user should actually use some small image, more like a pattern.

Qode

Thank you for your quick response!

You’re welcome.

Ok! Thanks for response! Few more questions – For example, At this moment i create a website using this version of theme 10.1

How safe is not to update about one year a theme?
i made a lot of customization’s and tired start all over do the same manipulations every time after theme updates. I want to wait last time till 11version is released and hope all my reported bugs will be fixed in this update – this makes me really happy.

also i’m thinking to buy swift security plugin, setup it and hope everything gonna work for a long time.

Please give me your suggestions, maybe there is a better way to keep all things update and secure.

PS. customization’s i made was also directly in js files and php, so it’s not about only use css overrides or child theme

Or i don’t something about child themes? i just a designer, not coder and don’t know a lot of things, but go far/deep in this to make my best in web design

Hi again,

1. Follow change log on this page http://bridge.qodeinteractive.com/change-log/ and if something regarding security or compatibility with WordPress or plugins used is mentioned in the change log, then it would be wise to update. One year period is very long, because opdated are released more frequently by WordPress itself and all WP plugins. We would highly suggest to update the theme and all required plugins more frequently.

2. We are not in position to give you any tip for that plug in or any other except that is highly advisable to use some security plugin and to strengthen WordPress installation as much as possible.

3. Regarding customization, users have to maintain them by themselves, and all customizations which cannot be inherited from the child theme should be stored on local PC so you can upload them easily after each theme update.

Qode

Hi Tom,

Anchoring functionality works only for menu items, and this is explained within the theme documentation http://bridge.qodeinteractive.com/documentation/4-quick-setup/4-2-header/4-2-3-assigning-menus/4-2-3-1-anchoring/ . Setting tab ID as an anchor will create jump, not scrolling, and it will only work for active tab. Only solution is to create anchor which will lead user to section where tabs are contained.

Qode

Ok, understood. Thank you. I will give it a try with https://jqueryui.com/tabs/ which should make it I hope.

Brgds Tom

You’re welcome Tom,

Qode

Hi there,

Probably some 3rd party plugin is in conflict with our ajax page transitions, so options are to disable plugins or page transitions. Page transitions can be turned off from:

1. general options Qode Options > General​ http://screencast.com/t/e6Ytlj3xB

2. local options (when you edit your pages) http://screencast.com/t/vymiSZ8oS8​, note that these settings will overwrite global settings from Qode Options for specific page

3. Also you can turn off page transitions for specific pages by writing page URLs from Qode options > General > ​​List of internal URLs loaded without AJAX (separated with comma) http://screencast.com/t/ZjpLeP7RR​

Qode

it was, thanks

You’re welcome.

Hi again,

On both sites you have placed api keys but they are not authorized http://screencast.com/t/RmPaAXBoOgfs . You can see the error by opening google chrome developer tools. Follow instructions from google page here https://developers.google.com/maps/documentation/javascript/get-api-key

Qode

thanks that fixed it

You’re welcome.

Hi there,

Bundled plugins will be updated with each theme update. We have released theme update recently, but because of new Layer slider update we will prepare another one very soon.

Qode

Hi again,

Maybe there are more files because you have some additional files within bridge theme folder, or if FTP client just showing statistic for upload, it may be because some files failed to upload for the first time. If everything is working, you are good to go, but if you are unsure, maybe our support can check this out, and you can contact them by submitting a ticket at https://qode.ticksy.com

Qode

Thank you for your fast help.. I have submitted a ticket

Thanks for submitting the ticket. Our support team will answer to your ticket as soon as possible.

Qode

Hello,

You should revoke app access for your current instagram account, and then to login to your WordPress admin. In the same browser window, open instagram.com in a new tab, and logout from any profile you’re logged in at the moment. Then go to Qode Options -> Social, and click Reconnect button for Instagram, and it will ask you for a new account you want to login to.

If this fails, submit a ticket to https://qode.ticksy.com , and our support team will check this on your end.

Qode

i did it, but i couldn’t change ID. There were page for changing ID and i did it but it doesn’t work.

and i can’t found purchased code…TT please help us.

Hi again,

You just have to login with the account from which you have purchase the theme and you will be able to submit a ticket. Support need to have access to your back end, so please provide WordPress admin access in your ticket.

Qode

Hello,

Thanks for submitting the ticket. We informed our support team, and they will answer to your ticket as soon as possible.

Qode

Hi there,

Just set all logo images, and you should fix this because currently default logos are being loaded for other logo types, and they are larger http://screencast.com/t/OE5uydIYkC

You can set logos from Qode options > Logo.

Qode

ok! i got it! woocommerce has a newer version of this file – please update it

And on checkout page the same problem! – please update all woocommece files

Hello,

Thanks for noticing this and for your suggestions. We’ll forward it to our dev team, and they will check this and update WooCommerce files if necessary.

Qode

Hi there,

Please submit a ticket to our support at https://qode.ticksy.com and share WordPress admin access, so they can check this and to provide a workaround if necessary.

Qode

Hi there,

Such an option does not exist unfortunately, and regarding CSS workaround, you may try to contact our support by submitting a ticket at https://qode.ticksy.com/ and they will gladly assist if possible. We didn’t have such requests in the past so we can’t tell for sure.

Qode

Hi Tania,

Qode slider can only be used at the top as explained within the documentation http://bridge.qodeinteractive.com/documentation/8-qode-slider/8-6-using-the-slider/8-6-3-basic-usage/ and in case that you want to add sliders to page content or footer you should use Layer Slider or Revolution Slider.

Qode

i found answer in – search)

Thanks for update.

Glad to hear that you managed apply the filter.

Qode

Hi there,

And thank you for being interest into Bridge theme.

Unfortunately we don’t have page featuring live sites with our theme, and we are not in position to share links to public sites here without permission of the site owner. Maybe we can help you in some other way if you explain to us what are you looking for.

Render blocking java script is normal on WordPress platforms because some scripts have to be loaded from the header, like jQuery for example. This will not any impact on your visitors. Also this can be fixed by site speed optimization and and some caching plugin.

Qode

Hello,

Try to revoke app access from your Instagram account and try follow suggestion above. If it is still not working our support will have to check this on your end. We understand that your support has expired, but since envato inducted paid support, after expiration of 6 months of free support users have to extend support, and we have to follow these rules and to play fair to other users which have valid support.

Qode

Thank you but it didnt work. Let me suggest that for this particular case, as i read many other users have the same issue, this is not a matter of support but we have here a plugin that isn’t working well. If you could fix it here in a few lines for everyone like me having this issue, that would be very kind. Thank you

Hi again,

Plugin is working fine, and our support have to check this on your side. Try to contact them directly at support@qodeinteractive.com and provide WordPress admin access and a login link.

Qode

Hi there,

You can import another demo from Qode import option, but note that only one demo can exist at the time, and importing another demo will overwrite currently present demo so it is important to clear previous demo. This is explained in the theme documentation http://bridge.qodeinteractive.com/documentation/3-demo-content/3-1-qode-import/

Qode

Thank you so much. I uploaded Qode demo 7, but as soon as importing this, I receive this error: warning: getimagesize(/var/chroot/home/content/p3pnexwpnas01_data01) failed to open stream. No such file or directory slider.php on line 356 Any guidance would be greatly appreciated!

Hi again,

Regarding the warning you’re seeing:

In your WP admin -> Qode Options -> Logo, make sure to upload your logo in all the fields there, instead of our default logos. That should resolve this.

if the warning is still on after it, you should then edit this file wp-content/themes/bridge/includes/shortcodes/shortcode-elements/slider.php , and you need to edit following part of code:

list($logo_width, $logo_height, $logo_type, $logo_attr) = getimagesize($_SERVER[‘DOCUMENT_ROOT’].$logo_url_obj[‘path’]); $logo_url_obj = parse_url($qode_options_proya['logo_image']);

to look like this:

list($logo_width, $logo_height, $logo_type, $logo_attr) = getimagesize($qode_options_proya[‘logo_image’]);

If you continue to have problems, please submit a ticket at https://qode.ticksy.com/ and our support team will assist you.

Qode

Hi,

Login to your WP admin. In the same browser window, open instagram.com in a new tab, and logout from any profile you’re logged in at the moment.

Then go to Qode Options -> Social, and click Reconnect button for Instagram, and it will ask you for a new account you want to login to.

If this fails, submit a ticket to https://qode.ticksy.com , and our support team will write you instructions for other way this can be done.

Qode

Thanks for the quick response! I tried that but unfortunately it didn’t work. I built this site for a friend a few years ago, so I no longer have support on the theme…

Hi again,

We understand that your support has expired, but since envato inducted paid support, after expiration of 6 months of free support users have to extend support, and we have to follow these rules and to play fair to other users which have valid support. You can extend support, by login in to your profile here on Theme Forest, and go to Bridge page, just follow the instructions from the screenshots

Qode