39312 comments found.
Hi, installed Polylang, but the Portfolio items are missing. it says No Post Found, can you tell me what to do so it will show up?
Hello there.
Please make sure you are following the detailed instructions here : https://theme-fusion.com/avada-doc/translations/using-polylang-with-avada/
Also please make sure that your WP Dashboard > Settings > Permalinks are set to postname and click save button once as well, if the issue persist please do open a new ticket with us and we will gladly assist you with it.
Click Here To Create An Account & Get Avada Support
Thanks
Ammar
Don’t update to the new 5.0.6 theme. It has so many errors and glitches when installing. I even backed up my websites and nothing helped. All short-codes show the actual short-codes from the new fusion builder. Also caused many many other issues with woo-commerce pages and more. The list goes one. Support takes to long to get back. I use to be a fan of this theme but there are better and easier ones to use out there. If you have a major site and using this theme I would suggest looking else where.
Hello @shelbysoto12
I can assure you there are no issues with our new update, we have thousands of people updating without any issues unless the update instructions are not being followed properly, i have however got your ticket from that it looks like your conversion process was not completed properly.
We will continue on the ticket from now on and i will be assisting you there myself.
Thanks
Ammar
Hello, I like Your theme – but how is it possible to display the “Resent posts” (Blog) like the demo AVADA GYM the “Performance News” – with the different images heights…
Can You help? Thanks a lot. Markus
I got it! 
Good night from germany!
Very good! Thank you for the update
Hi there, We have purchased this theme before and recently updated all items. But Slider Revolution plugin is not included in update files. Is it free for 1 year only? Or do we have to purchase Slider Revolution plugin? I think it is supposed to be included in theme update files. Thanks!
Hello,
You get free updates and access to the Revolution Slider through your purchase of Avada. Since this is a bundled purchase, your updates for the Revolution Slider plugin will come with each theme update. You can find more info on that here > http://bit.ly/2fsBN5Z
The Revolution Slider update to 5.3.1.5 is included with the Avada 5.0.6 update. However, the actual files aren’t in the theme files. You can update from the Avada plugins page and the new files will be downloaded to your site. (See > http://prntscr.com/djvlam)
I hope this helps!
-Weston
Can someone please look into my support issue that I already have sent through your sites support system. I have been dealing with same problem since first buying and installing theme which is the images in the homepage slider do not load and although we thought it was fixed yesterday after hearing back from support person, today it is not working again and I cannot wait another 24hrs for a response.
Hello,
I checked your support account and can see that your ticket has already been picked up and was replied to.
We’ll continue working with you on this until a solution is found.
Thank you!
-Weston
Yes, They replied to but once again something is not working. If I can get someone to dedicate a few minutes to making sure what they are suggesting will work I would appreciate it and we can all move on.
We can give you more than 2 minutes, as we do for all our customers.
Please reply back to your ticket if you have not already, and the staff member will pick it back up. Please describe that it’s not working and any other details you can provide.
If it started working then stopped, then it could be something like a plugin you are using outside of what we provide, a server setting, cache, ajax issue, etc.
Reply back to the ticket, and we will gladly help. If you have already, please wait for our reply as it gets put in the que and each time a reply comes in it resets.
Thanks!
Hi, just updated to latest version. The theme options for disabling the secondary menu cart functions do not respond. Is there any reason for this?
Hello,
Have you tried making other changes to confirm that you’re not checking a cached version of your site?
Also, are you theme options giving a notice that they saved successfully? (see > http://prntscr.com/djvi1w)
It’s also possible that you have a plugin conflict. Try disabling all non-Avada plugins to see if this is caused by any plugins you’re using. If so, enable your plugins one by one and refresh the issue page. When the problem returns you’ll know what plugin is causing this and can remove/replace as needed.
If you try the above and aren’t able to come to a solution, we would be happy to help you further.
If you would like one on one assistance with that, please signup at our support center and submit a new ticket. Be sure to include all the details you have about the issue, your site URL and version of Avada.
For faster service, please include your WP and FTP login info when creating the ticket. Our support team will check it out and let you know.
Click Here To Create An Account & Get Support
Thank you!
-Weston
I disabled every single plugin except woocomerce (which is needed to see the options). I have the latest theme and most recent wordpress. There are no functions or custom css changes either. I resent pay for support for an issue that is caused by updating the theme.
The issue is still not fixed please advise.
Hello,
This option does work correctly in Avada. If there is an issue, it’s possible the theme didn’t update correctly on your site. This can be due to low server limits.
I would recommend installing through FTP so you can be sure there’s no issue with an incomplete theme upload. Before uploading the new files, make sure to remove the old theme files first. Never overwrite the old theme files with the updated version as that can leave behind files that aren’t meant for the new version and cause instability.
You can find more info on this as method #3 here > http://theme-fusion.com/avada-doc/install-update/how-to-update-theme/
If that doesn’t resolve this, we would need to have a look at your site to see what’s causing this issue.
Click Here To Create An Account & Get Support
Thank you!
-Weston
After updating to the 5.0- transparent header doesn’t work, each sidebar and widget is now a page, and I have to replace each item into a container. Boo. I wish I never started with this theme.
Hello,
I’m sorry to hear that you’re having trouble with the update! Those problems have not been reported to us before, so it’s likely something specific to your setup. We would be happy to look into this for you and help you get your site working well again on Avada 5+
Over half our user base is on Avada 5+ and in most cases the updates have been smooth and without issue. We would be happy to help you get the same.
If you would like one on one assistance with that, please signup at our support center and submit a new ticket. Be sure to include all the details you have about the issue, your site URL and version of Avada.
For faster service, please include your WP and FTP login info when creating the ticket. Our support team will check it out and let you know.
Click Here To Create An Account & Get Support
Thank you, we look forward to helping you!
-Weston
Also as noted in your review, it sounds like you did not fully undergo conversion.
Trust us, v5.0 works wonderfully and more than half of our user base is on it.
5.0 with transparent header working: http://avada.theme-fusion.com/modern-shop/
You mentioned each sidebar and widget became a page? That one baffles me, are you by chance using a child theme with code customizations? I’ve never heard ofa sidebar or widget becoming a page, maybe tehre is a miscommunication here.
If you are referring to your widgets no longer being inside your widget sections, then that would be due to a theme rename, read this post to find out more: https://theme-fusion.com/knowledgebase/i-lost-my-widgets-and-menu-during-update/
Renaming a theme during an update will cause you to lose widget assignements and menus. I’m not sure if that is what you did, I just don’t understand what you explained so I’m guessing.
We will gladly show you what went wrong if we can only see your site. Yes your support has expired, but that is not something we control. It was enforced by Envato.
If those issues existed in the theme, then it would be all over the place and the theme taken down.
No boos … we can help show you so you only woot woot!
I appreciate the comment. I wasn’t trying to bash you in anyway, I just feel there are a lot of bugs on my user end. I have 6 websites, all with the same issues. I have not renamed the theme, and am not using a child theme. It appears the widgets that once existed are now converted into pages. There is also empty containers through-out the website. Also, when the conversion process happened, the transparent header is no longer transparent. I go back and make it transparent in the them options, and it pushes everything from the body up. If you would like, I can send you over my temp server, so you are able to see what I am seeing, as maybe that will help?
Hello @emcadvertising
We will love to take a look at it for you but we will need you to open a new ticket with us with the complete details as its not possible to provide support here on comments.
Click Here To Create An Account & Get Avada Support
Thanks
Ammar
Hello, does this theme have any “ideal” template for a YouTube Channel? I would need it to have a section where it automatically shows the latest uploads on YouTube.
Thanks
Hello,
Avada does have a YouTube element which can be used to share videos on the site. However, there isn’t currently a feature that will connect to your YouTube account and automatically make a post of videos uploaded as of now.
That is something fairly specific, so you may not find it in a theme. However, there are several YouTube plugins in the free WP plugin repository that can be used to extend the site’s functionality: http://bit.ly/2hSDuq2
I hope this helps!
-Weston
Hi,
My MAP on contact page doesn’t appear no more.
Is there a way (even in source codes) to integrate Google Maps API key on AVADA 3.7.4 without upgrading theme ? (upgrade is straightaway impossible)
Thx ! Pierre
Hello @neoclic.
I am afraid that is not possible without some good level of customization into theme files, we suggest you to update instead for sure. However if not you can talk to our customization partners regarding this and see if they can assist you with it.
https://theme-fusion.com/customizations/Hope that was helpful.
Thanks
Ammar
Hello there!. I do not have support anymore but I think I can ask you this. I uploaded Avada from 4 to 5 a couple of days ago, following carefully all the steps you give. Avada 5 it’s amazing, and let me tell you that it is much faster, I can notice!
The only thing is that Rev Slider does not work, it shows nothing where its supposed to be. I tried designing another slide from scratch and nothing, the only thing I see is a blank space.
What could have gone wrong?, should I uninstall rev slider?.
Thanks!
Hello @guzlonso.
That should not happen unless the slider installation was corrupted or some other 3rd party plugin is causing this issue, please check console for the JS errors, we have also released a new version of our theme with latest Revolution slider and Layer Slider so please update to 5.0.6 and latest version of both plugins too.
If the issue persist we will need you to fill in a ticket for further assistance.
Click Here To Create An Account & Get Avada Support
Thanks
Ammar
After upgrade from Avada 5.0.5 to 5.0.6 the Ubermenu is show up wrong when set to left and it is not possible to bound submenu to Menu item. It is only apear wrong in firefox . It is correct in Chrome.
Hello @Trondandre
There should be no issues with the ubermenu at all, However this will require us to take a closer look at your setup so please do open a new ticket with us and we will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
Ammar
Hello. Discovered today that some of my site pages did not display and instead there was a notice of a fusion core error. Upon login there was a notice that Fusion Core required updating, and Fusion Builder required installation. Apparently updates were made automatically. Okay, so I updated / installed and then my pages loaded yet all of the “builder” content (columns, tabs, toggles, etc) only displayed as code? The solution of course was to restore previous database / files, which is what I have done. Is there something that I am missing here?
Hello @Edmund1963
All you needed to do was to run conversion process manually once, it can be simply done from Avada > System Status Tab, that is how your shortcodes starts to convert and render.
More info : https://theme-fusion.com/fb-doc/technical/converting-fusion-builder-pages/
Right now i want you to update to our newly released version 5.0.6 please and then if you have any issues please fill in a ticket with us.
Click Here To Create An Account & Get Avada Support
Thanks
Ammar
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Hello, I have a problem with account access. I’ve taken over for the previous web manager in my company handling our web sites, and I’ve got the Envato account under my access setting, but I can’t get the theme-fusion account access I need to submit a support ticket. I have the purchase information and Purchase Code, but I still can’t get anywhere. Could someone please reach out to me with info on who can help me with this account transition and access? – Thanks and regards, Geoff
BTW – paulSchraeder is the Manager I’m taking over for, he’s left my company. Regards, Geoff
Hello Geoff!
Most likely they had an account already setup, but you can find out by inserting your purchase code in the fields here: https://theme-fusion.com/support/
(keep in mind support is handled on a different site, not this one)
If it says an account already exists, then please email us at support@theme-fusion.com and explain the situation and we’ll get it sorted.
Thanks!
That’s what it says “Account already exist”—I just sent you an email, thanks very much for the fast reply. – Regards, Geoff
Thanks Geoff, our Support Manager will pick it up as son as possible.
Cheers!
Any idea on when the SM will contact me? – Most of the day has gone by 
Hey Geoff.
He will be on soon now and you will get a reply as soon as hes onto emails, thanks for being patient with us.
Cheers!
Ammar
Well .. someone replied, but does NOT understand that I need access to THEME-FORREST account, via a password reset, or some other solution. The issue is —I can’t get into theme-fusion support channels to open a support ticket because I don’t have access. - Please help, regards, Geoff
Not sure why a strike-thru was applied to that last part.
Hello Geoff,
“Well .. someone replied, but does NOT understand that I need access to THEME-FORREST account,”
Thank you for clarifying that. If you need to get into the themeforest account, you’ll want to contact Envato directly. We don’t have any access / control over themeforest accounts from our end.
You can send them a support request here > http://bit.ly/1OtfwiR
I hope this helps!
-Weston
I need access to theme-fusion .. that’s you guys, and here’s what Envato says—
“Hi Geoff,
I understand you’re having challenges accessing the author’s support site. I was able to help you retrieve the account, change the email address and access the items again.
This time, unfortunately, we don’t have control to their support site. These sites are hosted and managed by the author themselves. Therefore, I would suggest trying other avenues to contact the author.
Aside from ThemeFusion’s support site. You can also reach them through here:
ThemeFusion Comments Tab”
Why is this so much trouble to resolve?—I need to get access for this page: https://theme-fusion.com/support/ and a new password reset is the key, and will solve everything. – Regards, Geoff (very frustrating)
Well first off Envato cannot help, as they do not deal with theme support, only we the author can help.
You’ve emailed the address we gave above (support@theme-fusion.com) and we will follow up there.
Please understand, that if an account was already made, it’s not as easy as just changing the email on it for you, we need to verify with the other person as well, if not then they are locked out. It’s a security matter
But don’t fear we’ll see what we can do.
Replied via email with details about the account. Please reply back there, it will be faster and easier.
Thanks
I’ve been trying to reach someone regarding support, but my purchase code keeps coming up under another name. I own two licenses and have been unsuccessful in obtaining support or contacting anyone for support since you need your purchase code. Could someone please reach out to me?
HI there
Please email all of your info over to support@theme-fusion.com and we will check into this for you asap
Thank you, MB
Hi _, please how can i update LayerSlider ? I uploaded the file since the panel of theme forest after i upload it with filezila but i haven’t the update. Thanks! http://img11.hostingpics.net/pics/429170Captureavada.png
Hello @msdigitalbath
Can you please fill in a ticket with us so we can immediately look into this issue for you please.
Click Here To Create An Account & Get Avada Support
Thanks
Ammar
Hi there, I really love this theme! Just got one question as I’m currently working on this for a client: We would like to turn off the menu for the mobile version but couldn’t find any options. Is that possible? Thanks!
Hello @Startupface
This will require you to use custom CSS actually and set the fusion main menu display to None using a media query, if you need further assistance regarding this please do open a new ticket and our team will gladly assist you with it.
Click Here To Create An Account & Get Avada Support
Thanks
Ammar
Thanks for the fast reply Ammar! Actually our new plan is to keep the mobile menu but have less menu-items. Would that be easier to do? I didn’t find an option to setup a separate mobile menu…
Hello,
This can also be done through custom CSS.
We would be happy to check on this for you and guide you through the process. For detailed assistance here, kindly send us a support request through our support system:
Click Here To Create An Account & Get Support
Thank you!
-Weston
Hello.
Tell me please… Can I install the theme on test domain (for my customer’s preview and his accepting) and after that change the domain and install Avada for continue working on real domain?
Can I change domain under the one license?
Thank you.
Hello there
Regarding your product licensing, you have to purchase/own a license for each publicly accessible domain install of the theme. Regardless of whether the installation domain is a sub domain or not, if it is publicly accessible, it requires a license.
If you are migrating to a different domain and you already have your product registered with your original purchase code etc, you do not need to purchase a new license; You can simply add your registered purchase information to the new installation’s product registration tab.
For more information please check the Envato regular license definitions here -> http://themeforest.net/licenses/terms/regular
Thanks
Ammar
I cannot contact Support for an urgent need. I just purchased today my new Avada theme with 12 months support. When I try to submit a ticket I get a screen that says my support has expired and I need to by it yet again. This is not good. I need to get my site built and don’t know what to do. There seems to be no way to contact the support team other than that way and now I am at a loss and cannot create my website. What am I supposed to do now?
My Question is: I want to download a video Clip from Shutterstock and use it with Avada Wordpress theme as the full width main fusion slider for my new website. What size video do I need to download? The options are either – 426 X 240 30 fps MOV 6.5 MB... OR - 852 X 480 30 fps MOV 21.3 MB
I tried the link you sent to the others on this comment list “Click Here to Create An Account & Get Avada Support” and I get the same response as mentioned in my first message to you here. Please help. Thank you, Dr. M
Hi there
Thank you for your feedback, but please allows us to clarify the following for you:
- Your Themeforest username is -> 8480lethor – and according to our support system, there is no support account registered for that username
- Leading on from that, it is likely that you will have registered a support account under a different username. You say that you repurchased Avada, meaning that this will be at minimum your second license, confirming that you will have registered a support account under a different username and not -> 8480lethor
- Please email your info to support@theme-fusion.com and we will help you sort this all out right away
- For the question at hand, the size of the video you want to use is first and foremost up to your choice and preference. What needs to be considered is the dimensions of the slider, the amount of bandwidth that will be used, the speed of loading the video etc
- You have two choices of video, I would suggest using the video with these dimensions -> 852 X 480 – if it is to be used in a slider. Run of thumb is, the smaller the dimensions of the video/image, the lower the viewable quality when added to a larger container. The smaller the container, the smaller the image/video that can be used
- And to reiterate, lease email your info to support@theme-fusion.com and we will help you sort this all out right away
Thank you, MB
Hello, I just want to link to a specific slide within the rev slider from another page and I’ve used http://www.domainname.com/#slide3 but when I click the link changes to http://www.domainname.com/#_slide3 and it won’t go to that specific slide. How to solve that? Thanks
Hello @Alecstheone
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and out support team will gladly assist and guide you.
Click Here To Create An Account & Get Avada Support
Thanks
Ammar
I agree with you for complicated questions but I won’t buy support for ths simple question. Its a basic, general and easy question! Pease let me know how to fix it.
Thanks
Hello @alecstheone.
The underscore is added by our developers as a fix actually, however that should never affect your slide loading and you can add this class to slide to remove the _ sign “avada-noscroll”
Hope that was helpful.
Thanks
Ammar
Hello Ammar, I added the class to the slide 3 as in my previous example and when I click on the link it doesn’t remove the ”_”, it goes to the page where the slider exists but doesn’t scroll to the specific slide.
Hello!
We’d need to investigate this further unfortunately as we are notable to replicate.
If the issue persists, please signup at our support center and submit a new ticket. Include all the details about the issue, your site URL and version of Avada. For faster service, please include your WP and FTP login info when creating the ticket. Our support experts will check it out and let you know.
Click Here To Create An Account & Get Avada Support
If you have bought Avada before September 1st 2015, then we (ThemeFusion) will Grandfather you in for free support Just go to our site and submit a ticket and it should go through. Read more about it here: https://theme-fusion.com/avada-doc/getting-started/grandfathered-support/
Thank you, we look forward to helping you!
