39312 comments found.
Hello, How can I set up a 100% width slider in the middle of the page? Not using the “Fusion page options”, which allows only to set the slider on the top or bottom of the content. thanks
Hi there
I have checked our system and can confirm that you are Grandfathered in for Avada support as explained here -> http://bit.ly/1SwDKpe
Because the Themeforest comments area is only meant for pre-sale questions and generalities, please do create a support ticket using the link below and our support team will gladly assist and guide you with this
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist you
Click Here To Create An Account & Get Support
Thank you, MB
hello, I sent a ticket, thanks
Thank you!
One of our support members will get back with you ASAP.
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Still having issues with the Avada update 5.0.5 and woocommerce, each time I activate woocommerce the website will not load on frontend again, I downgraded woocommerce from the latest upgrade to 2.4.0 to check but still the same issues. What should i do please ?
Hello!
We’re not able to replicate this so it has to be one of these things ..
- another 3rd party plugin causing a conflict - your version of WP, if on WP 4.7 you need to be on latest version of WooCommerce - there are some other possibilities but it would depend on your setup which we’d need to see.
If the issue persists, please signup at our support center and submit a new ticket. Include all the details about the issue, your site URL and version of Avada. For faster service, please include your WP and FTP login info when creating the ticket. Our support experts will check it out and let you know.
Click Here To Create An Account & Get Avada Support
If you have bought Avada before September 1st 2015, then we (ThemeFusion) will Grandfather you in for free support 
Just go to our site and submit a ticket and it should go through. Read more about it here: https://theme-fusion.com/avada-doc/getting-started/grandfathered-support/
Thank you, we look forward to helping you!
Tried to submit a support but could not as i get the message, support has expired, got avada at: Purchase Date: 2015-09-07 22:41:29 UTC } Not sure if I qualify for the grandfather support or not. What should I do next ? Thank you.
Hi there
If this is not a 3rd party plugin conflict as suggested above then it will more than surely be the servers PHP configuration limits that need to be adjusted. Please go to the Avada Status tab and check to see if any of these are highlighted in red. If yes, then please consult this help file on how to adjust the configs and resolve this -> http://bit.ly/1T5luaR
And unfortunately based on the date you purchased your Avada license you do fall just outside of the Grandfathered support cut off date, which is the 31st of August : 23:59:59pm, 2015
Thank you, MB
Is there a sidebar bug in the latest release? My sidebars on posts have all vanished…still appearing on pages, but not on posts. Is this just me or has anyone else noticed this?
Hello!
Are you on Avada 5.0.6? If not, please update, there was a bug with the sidebar generator plugin.
If you are on 5.0.6, make sure you updated Fusion Core plugin and Fusion Builder as well http://d.pr/i/R3fO
If the issue persists, please signup at our support center and submit a new ticket. Include all the details about the issue, your site URL and version of Avada. For faster service, please include your WP and FTP login info when creating the ticket. Our support experts will check it out and let you know.
Click Here To Create An Account & Get Avada Support
If you have bought Avada before September 1st 2015, then we (ThemeFusion) will Grandfather you in for free support Just go to our site and submit a ticket and it should go through. Read more about it here: https://theme-fusion.com/avada-doc/getting-started/grandfathered-support/
If you are not grandfathered in, please email support@theme-fusion.com and we’ll check out your case.
Thank you, we look forward to helping you!
I am indeed on 5.0.6 and I updated the Fusion Core and Builder plugins as soon as I updated to 5.0.6. The sidebars were there before updating to 5.0.6 and have now vanished, so I’m sure it doesn’t have to do with settings tweaks. Like I said, they appear on pages fine but not on blog posts, which is very strange.
My Avada purchase was made more than 6 months ago so I no longer have ticketed support. I was hoping this was a more widespread issue with 5.0.6.
Hi there
As stated above, you can email your info to support@theme-fusion.com and we can check this for you. There will be a logical reason for this and checking your update history may help to explain. Also, you can just re-enable the sidebars using the settings
Thank you, MB
Email sent, thanks.
Thank you!
Hi There, I have a client using your Avada theme, and he needs to translate all the strings in fusion builder to German, can I get a dutch translation and where to place these translations?
also I am on avada 3.8.8 and now is 5.0 what potential issues could arise with this upgrade, please guide me too , I need to update the theme and fusion builder as well.
Hello!
Translation files are all inside of the full package download. So when they go to the downloads page, make sure to download “all files & documentation” listed in red here: http://d.pr/i/6eKA
For any update, it’s best practice to make a backup. 5.0 requires conversion to the new Fusion Builder, see this post: http://theme-fusion.com/avada-doc/install-update/important-update-information/
Please have them submit a ticket to our team, we can help you update and answer any questions they may have. You’ll love 5.0, lots of great new features!
Latest version btw is Avada 5.0.6
Thanks!
yeh i have it, installed using envato toolkit only theme n redux frameword translation files are found not fusion core or builder….
Hi there
I do suggest that you speak to your client and have them register a support account, thereby allowing you to create a support ticket. Please do that, create the support ticket and our support team will gladly assist and guide you here
Click Here To Create An Account & Get Support
Thank you, MB
Hi,
I have some question:
A want to create a simple clickable icon…(with a link)
Please tell me how can i add a link to a FA icon?
(Not button).
I have found this: http://screencast.com/t/uQZOoDz4
But i can’t find URL option here
Another question:
In the button section there is no option for icon color and icon hover color.
How can i change the icon color on a button?
Thanks, regards,Attila
Hello Attila!
Our support team can assist you with this, that will be the best way to help.
If you have have not already, please signup at our support center and submit a new ticket. Our support experts will gladly help!
Click Here To Create An Account & Get Avada Support
Thank you!
So I did not use the support in the six month I had it. Now that I have to renew the support I got a big problem. I updated to Fusion Core and Fusion Builder 1.0.6 today, as I was almost about to go live. But now I have the problem that my english (secondary site) is running properly, but my german (main language) side is not working right. It is not loading the css, I think. What the ** happened here? And how can I change this, with all the troubles I lately have with the theme I don’t feel like paying another 42 Dollar. (It is working with WPML)... Can you guys give me a hint? Or at least tell me how I can go back to fusion builder 1.0.5 where everything worked fine.
Hello!
Did you buy Avada before September 1st 2015? If so we Grandfathered you in, you can read about it here: https://theme-fusion.com/avada-doc/getting-started/grandfathered-support/ ... if you are, then you can still submit tickets to our site regardless of what Envato says is expired
For your issue, it is hard to diagnose without seeing it, but it sounds like conversion may not of run. Go to theme options > system status and rerun 5.0 conversion: http://d.pr/i/L0Vc
Also, make sure you updated the fusion core and fusion builder plugins: http://d.pr/i/R3fO
Check out the time you bought Avada, hopefully you are grandfathered in for support, if not we’ll do what we can to help you get up to 5.0.
Thanks!
I have 4 horizontally aligned Content Boxes with defined background colors – is there a way (with this recent upgrade) to force them all to be the same size? I notice they are dependent on content/text length – can the box height be assigned?
Hello!
Currently there is not an option for “equal heights” for the content boxes themselves, however it may work if you set the container to equal heights and they are the only thing inside of it. Edit the container, and set equal heights to yes, I believe that will do it.
If not we do have this on our list to add in the future as new options for both content boxes and flip boxes.
If you have further questions or need assistance with anything, signup at our support center and submit a new ticket. Our support experts will gladly help!
Click Here To Create An Account & Get Avada Support
Thank you!
My images are coming up blurry
Hello,
This is commonly due to the wrong image size being selected when adding that image to the element. Double check that you’re adding the “Full Size” image when attaching it > http://prntscr.com/dk78rc
If you need further assistance, we would be happy to check this. I can see you have a support account, so kindly send us a support request through our support center.
Click Here To Create An Account & Get Support
Thank you, we look forward to helping you!
-Weston
I did create a ticket and one of your assistants got back to me but when I went to reply to the ticket it said I need an email address but there was no email address present
Hi there
Our support system is email based so all you need to do do is reply to the email from support as you would per any normal email communication. You do not to input an email address in order to reply to an email.
I am resending that support thread so please check your email inbox for that and reply accordingly
Thank you, MB
you do theme customization so can you put back my details
We did not remove anything as noted a dozen times. Please only reply back to your support ticket.
Is it possible to add for different subpage different sticky-menu ?
Hello,
You can add a different menu per page in Avada through the Fusion Page options. This will be a different header menu altogether for that page.
To do this, edit the page, then scroll to the bottom and under the “Header” tab, you’ll find the setting to change the menu for that page > http://prntscr.com/dk785c
I hope this helps!
-Weston
Hi
thank you for reply … I would like to get such form of header http://shrani.si/f/3S/ff/db4uQAx/copy.jpg
I want that dark side is sticky menu which is dinamic in a way you mention in your answer, the white side should remain the same all the time…. Is this possible ?
Hello!
Ah I see, our support team can assist you with that for what can be done through our options panel.
Please signup at our support center and submit a new ticket. Our support experts will gladly help!
Click Here To Create An Account & Get Avada Support
Thank you!
Hello, is there any reason why the images on my newly install demo doesnt show?
Hello,
This may have been an incomplete demo import. That can happen if you have low server limits.
Another possibility is you used the single demo page import, which doesn’t include the images. It’s meant just to give you a wireframe of the page layout and settings so you can add your own content with that as a guide. That would be through the builder’s, one page demo import > http://prntscr.com/dk76o5
If you would like one on one assistance with that, please signup at our support center and submit a new ticket. Be sure to include all the details you have about the issue.
Click Here To Create An Account & Get Support
Thank you!
-Weston
This theme turned out to be something that wasn’t a good fit for us or for the route our company wants to go in. Is there any way for a full refund? Very unhappy and there isn’t any way to change our minds …
Hello,
We’re very sorry to hear this! Please contact us through email and give us all the details of the situation.
You can contact us here > support@theme-fusion.com
Thank you!
-Weston
Hi,
I have some question:
A want to create a simple clickable icon…(with a link)
Please tell me how can i add a link to a FA icon?
(Not button).
I have found this: http://screencast.com/t/uQZOoDz4
But i can’t find URL option here
Another question:
In the button section there is no option for icon color and icon hover color.
How can i change the icon color on a button?
Thanks, regards,Attila
Hello @Attika777,
I’m not seeing a “purchased” badge by your username. If you made your purchase through another account, we would be happy to help out here.
If you would like one on one assistance with that, please signup at our support center and submit a new ticket.
Click Here To Create An Account & Get Support
Thank you, we look forward to helping you!
-Weston
Sorry, it is because i have more envato account also.
It is a long story…
So i have written with my other account.: Marilyn777
You can see bottom…
No worries, we replied
Hello…..i just purchased Avada theme and want to use it on localhost…...i would like to install demos but asks for licensing key.
If i use it now will i be able to reuse it when the site goes live??
Hello There.
Yes, you can indeed use it later on for the live demo installation too
Thanks
Ammar
Hi,
My support period ended but I posted a question before my last support day and I have no answer. Could you please answer the question and help me?
My user is 360skiers.
Thanks,
Hello there.
The last ticket from your end was a month ago : http://prntscr.com/dk3ta3 and all of your tickets have already been replied by our staff. However if you have any other issue just open a new ticket after renewal of your support and our team will gladly assist you with it.
Click Here To Create An Account & Get Avada Support
Thanks
Ammar
Hi Avada team 
,
I just updated my PHP version to 7.1 on my local dev page, and I got this warning
Warning: A non-numeric value encountered in /Volumes/htdocs/www/wordpress/wp-content/themes/Avada/includes/class-avada-sidebars.php on line 55
this only happen in the admin dashboard tho, on the frontpage, there is no problem
Hello @xsan
According to our devs there should be no issues with 7.1 version as well but for time being you can downgrade to 7.0 if 7.1 is not a requirement for any specific plugin you are using, however in order to troubleshoot this properly we will need you to please open a new ticket with us and also please make sure that you are on the latest version of our theme that is 5.0.6
Click Here To Create An Account & Get Avada Support
Thanks
Ammar
Hello,Avada team .I do not know have you received my yesterday question .here i sent it again .i have checked the portfolio ,there are do have ” featured image” assigned with the portfolio .but the page still do not show portfolio post .please help me to solve it .we are very urgent ,thanks very much !
Hello @luxdream.
Please read above comment!
Thanks
Ammar
Hi,Avada team .it is LUXDREAM again,i am waiting for the solution of my last question .Looking forwarder to you earlier reply .
Hello @Luxdream
We had already replied you back on the very same day but you haven’t replied back on the ticket, please communicate with our support staff on the ticket so he can solve this issue for you.
Screenshot of the email : http://prntscr.com/dk3pdk
Reply to the email as per your observation so he can further investigate the issue and reply you accordingly.
Thanks
Ammar
I have an existing html website which I am running for the last 3 years. I want to know whether it is possible to create the same website in wordpress with your theme in offline mode and once it is completed I would replace the current html website with the wordpress one?
I know the question is off-topic but I would be obliged if you could give your valuable suggestion on it.
Hello There.
We can actually not let you know if a particular HTML website is exactly replicable or not by our theme (depends on the custom functionality) you are using there but as far as its not something really custom and fancy you should be good to go
For any other queries please do open a new ticket and our support team will gladly assist you with the issues.
Click Here To Create An Account & Get Avada Support
Thanks
Ammar
