Hi there,

Please ask questions in English language so we can understand Also, theme documentation is only provided in English, and it can be found on the following link http://bridge.qodeinteractive.com/ but if you need additional assistance, you can contact our support and they will gladly assist you with all the theme related questions. You can reach them by submitting a ticket at https://qode.ticksy.com

Qode

Thanks for answering me! I saw this videos, but what I´m looking for is how to edit the theme. Some place were I can find explanations for it. This link doesn´t work: https://qode.ticksy.com

Hi again,

You will have to contact our support regarding theme modifications, and files which needs to be edited. We are sorry for the issues with ticksy. It was due to the latest API update. Issue is resolved now and you should be able to submit a ticket without problems.

Qode

Hi again,

Strange, ticket link is working for us without problems. Please try again https://qode.ticksy.com/ticket/598880 or type it in manually.

Images are smaller, but for some reason loading time is large, so if it isn’t due to image size, then it is related to hosting provider, and hosting plan being used.

Theme contain a lot of scripts because it is multi purpose theme, and lot of options and functionalities is offered, but beside that, with good hosting provider, and some optimization, users can achieve load time below 5 seconds without problems. Please check suggested ticket again, or search other public tickets, or you can contact our support directly by submitting a ticket at https://qode.ticksy.com

As explained previously, light theme version, and refactoring code a bit is good point, but we can’t tell you when it is going to happen, since we are preparing a major update with some new features, but we still have to reconsider your requests for some future theme updates.

Qode

Thanks for your response, I will study what you are talking to me and if have any doubts, I will contacto you again. Regards¡.

You’re welcome.

Hi again,

We haven’t added such feature into the theme yet, but it sounds like a good idea. We will add it to our feature requests list, and our developers will see if this can easily be implemented in one of future theme update.

Qode

Great, thanks.

You’re welcome.

Hello,

1. Demo is using fixed advanced header type, and you can easily change it to sticky from Qode options > Header http://screencast.com/t/H5WMxXRM . Regarding header color and transparency, you will also find options from Qode options > header http://screencast.com/t/tK3E6j8VO1

2. Additional scripts will be loaded on smaller screens, but when testing on emulation or when resizing browser screen, you have to reload the page first.

Qode

Hi,

We only noticed issue with popup menu overlapping page content. You should be able to fix this by adding custom css code below from Qode options > General > Custom CSS field:

.popup_menu_holder_outer {
    z-index: 100;
}

.popup_menu_opened .popup_menu_holder_outer {
    z-index: 105;
}

Qode

Hi again,

Parallax issue is fixed in latest theme update. Please update the theme to latest versions and you will fix this. Theme update instructions can be found here http://bridge.qodeinteractive.com/documentation/2-getting-started/2-3-installing-the-bridge-theme/2-3-4-theme-update/

Also, we have video tutorials regarding theme update:

Or, you can apply custom css code below:

.full_width {
    position: relative !important;
}

Qode

thanks it work for one site but not the others http://www.bregroup62llc.com/ http://www.youramericandream.us/

Hi again,

As we can see, custom css is not applied to your other site and also it is not using latest theme version. Please try to apply the code or update the theme to latest version.

Qode

Hi there,

And thanks for the interest in our theme.

Yes, are is hidden on all devices below 768px but this can be changed with few lines of custom css code, and also color of the button should be changed to some darker color since it will melt with the header background on touch devices which is also white. If you decide to use our theme, please reach our support by submitting a ticket at https://qode.ticksy.com/ and our support will gladly help you with this and all the theme related questions.

Qode

Hi there,

We are sorry for the issues with ticksy. It was due to the latest API update. Issue is resolved now and you should be able to submit a ticket without problems. Please try submitting a ticket again, and if you are faced with something urgent, you could reach our support here support@qodeinteractive.com

Qode

sent you an email to support@qodeinteractive.com I updated the theme and I’m still running into issues with the slider.

Thanks,

Your ticket will be answered as soon as possible.

Qode

Hello,

Try to add custom css code below from Qode options > General > Custom CSS field:

.woocommerce ul.products li.product .item-colors {
    display: none;
}

Qode

Perfect!!! Thanks:)

You’re welcome

Hi,

Such an option does not exist unfortunately, and achieving this will require some custom coding, we are sorry . Our support can provide you with instructions for adding font over font face, just get in touch with them by submitting a ticket at https://qode.ticksy.com/

Qode

Hello,

We are sorry for the issues with ticksy. It is 3rd party APP which we are using, and issue is present due to the latest API update. They are still fine tuning few things, and as we are informed, users should be able to submit a ticket a bit later today. If you are faced with something urgent, you could reach us here support@qodeinteractive.com

Qode

Thank you!

You’re welcome.

Hello,

We checked your site, and demo content is present.Have you managed to fix this in the meantime?

Qode

Hi there,

If you have problems with media upload, this cannot be related with the theme update. First read this article and follow the solutions from it, http://www.wpbeginner.com/wp-tutorials/how-to-fix-image-upload-issue-in-wordpress/

then check the upload again.

Also note, that our theme requires way more resources that default WordPress themes. So, make sure to contact your host and ask them to increase this server parameters:

max_execution_time = 300

memory_limit = 128M

upload_max_filesize = 64M

post_max_size = 256M

Regarding Visual Composer, after theme update, you have to uninstall / install required plugins in order to obtain latest versions. Check video Tutorials please:

Qode

Hello there,

Please send us a a link to your site so we can see that error, write entire error message here.

Qode

Hello,

This is registered theme label and you can translate it with poedit software, so you need to create translation file for your language and to translate theme labels. Use poedit software https://poedit.net/​, load translation file from theme folder / languages, translate it, and name it according to WP Codex https://make.wordpress.org/polyglots/teams/​

Helpful reading http://code.tutsplus.com/tutorials/translating-your-theme--wp-25014​ – point regarding poedit

Best, Qode

HI there,

We just checked both versions of your site and we got verification message both times. We are not sure how to replicate the issue. It could be some filed was not filled. If you need further assistance, please, fill your ticket on our support forum at https://qode.ticksy.com and include your site URL with wp-admin access so our agents could take a closer look. Thanks

Qode

Yes, every time we get a verification message. The problem is that the user is not being redirected to the success page after submission. I would have to pay for support because my time is over. So, for that reason I need to know if you can fix this.

Hi again,

Since Contact Form 7 is 3rd party plugin you should first try to contact plugin support regarding this. Regarding our theme, issue may be caused with our AJAX page transitions, so try to disable page animations.Page transitions create nice effects when navigating through website. When transitions are turned on, header and footer are not reloaded, only content get reloaded. This can cause issues mostly with some plugins because they demand their scripts to be loaded in header or footer and they are not.​ If you happen to experience this later on while you are developing your site, note that first thing to do is to turn off page transitions.

Page transitions can be turned off from:

1. general options Qode Options > General​ http://screencast.com/t/e6Ytlj3xB

2. local options (when you edit your pages) http://screencast.com/t/vymiSZ8oS8​, note that these settings will overwrite global settings from Qode Options for specific page

3. Also you can turn off page transitions for specific pages by writing page URLs from Qode options > General > ​​List of internal URLs loaded without AJAX (separated with comma) http://screencast.com/t/ZjpLeP7RR​

Qode

Hi there,

We are using native wp functions for getting media files wp_get_attachment_image so if you want to achieve alt tag showing there, you need to modify our template for carousels.

Qode

Hello,

For any other doubt please, fill your ticket on our support forum https://qode.ticksy.com/ and our agents will be glad to help you.

Qode

I know that, I just said that. My issue is you dont have the option for hover and active to be different colours, that are grouped together for sticky and fixed menus, how can i change this?

Hi again,

In that case you could use this part of code:

nav.main_menu>ul>li.active>a,
nav.main_menu>ul>li:hover>a {
   color: red;
}

Just add your desired color, and paste whole code in Qode Options >General > Custom Code > Custom css. Hopefully it is what you’re looking for.

Qode

Hi there,

Thank you for taking interest in Bridge. Yes, when you import our demo content, you are getting all demos like on our demo sites. You are welcome.

Qode

Hi, Tq for quick response

You’re welcome.

HI there,

You could use old tabs normally, everything is working like it should be.

When it comes to new versions, we are preparing new update, where we will include new features, such as new versions of those shortcodes Stay tuned

Thanks

Qode