Hi there,

Very strange indeed. Please try to update everything and test this again. In case that you continue to have problems, please submit a ticket at https://qode.ticksy.com and provide WordPress admin access so our support can investigate this.

Qode

Hi there,

Yes, there is a fix for this which will be included in next theme update, and if you can’t wait for update to be released you can contact our support by submitting a ticket at https://qode.ticksy.com/ and also provide WordPress and FTP admin access in your ticket so they can try to fix this for you.

Qode

Hi there,

I did try to sign in on ticksy, but its not working seems to be an issue (I have noticed ticksy seems to be having problems across the board, many other companies that use it have issues right now)

I am going to email you privately through your Envato profile

Hi again,

Yes, they were running some updates, and as we are informed, ticksy will be online in 30 minutes or so. Anyway we will tell one of our agents to check your mail.

Qode

Hi there,

This is happened because filter feature filtering only visible portfolio/blog items and if you use load more with filter combination then you will get this issue, because by default you have for example 10 visible items and if you click on some category inside filter you will get only items from that set of items (in this case 10) inside that category and you will get that issue. So you first need to click on load more then to filter again your items and you will get other items from that category.

Unfortunately there is no any fix for that to filter load all items from that category, because on that way works script we used for filter

So only solutions are

a) to set all items to be visible without Load More functionality, to do that just edit yoour portfolio list shortcode and find Number option and file -1 instead of 8 and save

b) to disable filter option

c) to increase number of portfolio items on your page so you can have more items for each category

Qode

Hi there,

And thanks for the interest in our theme.

All demo images will be imported with the demo. Unfortunately, we do not own coyrights for these images and we cannot sell them. We purchased these images for our demos from Shutterstock service – so if you want to use them, you’ll have to purchase them separately http://www.shutterstock.com/

Qode

Hi,

We are not sure what may be the issue here. Maybe there is some plugin conflict so you may try to disable all 3rd party plugins one by one and to test every time, or try to increase WordPress memory limit https://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP

Qode

Hi there,

Try custom css code below and set value according to your needs:

header.fixed_hiding .q_logo a, header.fixed_hiding .q_logo {
    max-height: 80px !important;
}

You can apply the code from Qode options > General > Custom CSS field.

Qode

Hi there,

Theme demos and features are planed by our product manager and developers team behind the theme. We expect that update will be released soon, but we still don’t have exact day of release, so we can’t promise you anything.

Qode

Hi,

And thanks for update. We are glad to hear that you figured it out.

Qode

Hi again,

Ticketing system is working now so please submit a ticket to our support and share links to pages where you are using full screen sections and they will gladly assist you.

Qode

Thanks, will do after Christmas.

You’re welcome.

Hello,

This is fixed in latest update. Change log can be found here http://bridge.qodeinteractive.com/change-log/ , so in order to fix this simply update the theme to latest version. Theme update instructions can be found here http://bridge.qodeinteractive.com/documentation/2-getting-started/2-3-installing-the-bridge-theme/2-3-4-theme-update/

Also, we have video tutorials regarding theme update:

Qode

Hi, I am already running 10.1.1, but the chrome issue with the slider is still there

Hi again,

Please share a link to your site so we can check this.

Qode

Hello,

Accordion element is present as Visual Composer element http://screencast.com/t/SuhyoO8zKuG and you can choose between according and toggle. If you can’t find that element, please contact our support and provide WordPress admin access in your ticket at https://qode.ticksy.com and they will gladly assist.

Qode

Hello,

That file and line of code are pointing to twitter API token, and they have nothing to the with the slider. Please submit a ticket to our support at https://qode.ticksy.com with WP and FTP admin access so they can investigate that error on your end.

Qode

Hello,

Fix is present within latest version. Please share a link to your site so we can inspect this.

Qode

Thank you, I just downloaded the latest version, so I’m curious to know the fix. nahradesign.com Home page, as well as the individual project portfolio pages.

Hi again,

We checked your site Qode slider with parallax effect is working now. It was just small css fix for container which is changed from static to relative.

Qode

Hello Ilham,

It seems that the ticksy system we’re using is having some issues at the moment, we have reported them. We hope it will be all fine really soon, try submitting a ticket again just a bit later today.

We apologize for this inconvenience.

Regarding slider issue, please share a link to your site so we can better understand what might be the problem.

Qode

Hi,

Thanks, The website I’m having issue with is : www.automatriztoluca.com.mx

I hope we can fix this soon.

Ilham.

Hi again,

Slider images are missing for some reason, like this one for example http://www.automatriztoluca.com.mx/sitio/wp-content/uploads/2016/12/nissan02.jpg

Just edit each slide and set slider images again.

Qode

Hi there,

And thanks for the interest in our software/

Demos sites are not optimized, and some of them are using older theme versions. Beside that, Google often do not offer direct solution for speed improvements so it is better to use this tool in order to test website https://gtmetrix.com/reports/www.flameztobacco.com/vDxRBXNv and with some caching plugin, site speed can easily be reduced below 5 seconds or even more.

Qode

Hello,

First make sure that you are using latest theme version and latest Visual Composer. Theme update instructions can be found here http://bridge.qodeinteractive.com/documentation/2-getting-started/2-3-installing-the-bridge-theme/2-3-4-theme-update/

Also, we have video tutorials regarding theme update:

Second, try to disable all 3rd party plugins one by one and test every time because of possible plugin conflict.

If you continue to have problems, please contact our support by submitting a ticket at https://qode.ticksy.com and provide WordPress admin access in your ticket so they can investigate this on your end.

Qode

Hi there,

Edit portfolio list element on a page and set Show Load More to YES http://screencast.com/t/kQG967kdt

Qode

Hello,

We are sorry for the issues with ticksy. It was due to the latest API update. Issue is resolved now and you should be able to submit a ticket without problems.

Qode

Hi there,

Theme update instructions can be found here http://bridge.qodeinteractive.com/documentation/2-getting-started/2-3-installing-the-bridge-theme/2-3-4-theme-update/

Also, we have video tutorials regarding theme update:

Qode

I updated the parent theme, but how do you update the child theme?

Hi again,

Child theme is inheriting templates from parent theme so by updating parent theme child theme will also be updated. If you need additional assistance, please contact our support by submitting a ticket at https://qode.ticksy.com

Qode

Hi John,

We have to check this on your end, but because the ticksy system we’re using is having some issues at the moment, please try to submitting a ticket again just a bit later today with a link to your site and WordPress admin access.

We apologize for this inconvenience.

If you are faced with something urgent, you could reach us here support@qodeinteractive.com

Qode