Hi,

I think you are using the Porto Magento theme, please comment on the Porto Magento theme’s comment page here: https://themeforest.net/item/porto-ultimate-responsive-magento-theme/9725864/comments

Thanks

I Using porto theme on woocommerce

So please contact us through the theme purchased account to get further support.

Thanks

Ok, we will reply to your ticket soon after solution.

Thanks

FYI, I don’t see a fix. Can you please respond to the ticket with an example you created and/or steps to create a column gap. This should be simple but clearly something isn’t working.

We have already replied to your ticket.

Thanks

HI,

Thank you very much for your loe with Porto Theme. Please provide us link of your website so we can check and solve this issue for you. Thanks

I do not have the site live yet, just locally. I just want social icons in their natural colors. Is there a way to do this? Thank you so much. I think I may need 1 more license after I am done with this website I am building

Hi,

Sorry, you can not set the default colors to the social icons because these are the Font Awesome Icons we have used in the theme. If you want to change the Social Icon colors in default then you can only do it by Custom CSS.

And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand.

Thanks have a great day

Hi,

Please go to Admin Panel >> Ultimate >> Google Map >> Insert the API key. But this option is available only in the latest version of Ultimate Addons for VC.

API key is: AIzaSyC4F2jctubCCH4IYNALGczTFXHnTGo2ggU

Thanks

Hi,

While we currently do not have plan to add this demo, I have submitted your idea as a feature-request to our team so that they can consider for future updates.

Have a great day! Thank you

Hi,

Please use this custom CSS code and paste it into Appearance >> Theme Options >> Skin >> Custom CSS section:

.product-summary-wrap p.price { display: none !important; }

I hope it will work fine for you.

Thanks

Sorry to say that you can not do that, there is no option to add the custom link to only one portfolio.

Thanks

oh right, that’s ok. Can I maybe achieve this by using the shop style for the datasheets? Or what would you recommend doing for this? I essentially just want buttons that are appealing and when hovered over reveal some text, and when clicked on link to a download.

Thanks again!

You can use the button VC elements in the page to give the custom URL for the download link.

Could you please purchase support extension to get further support? Your 6 months of support period is now expired.

Thanks

Hi,

If you want to transfer your site with theme and all content then you have to use the Duplicator plugin: https://wordpress.org/plugins/duplicator/

OR

If you just want to install the theme on other domain then you can do it VIZ FTP or Cpanel. There are no specific instructions to install the theme to another domain.

Thanks

Hi,

Yes, you can do it. Please go to Appearance >> Widgets >> Delete all the widgets from the Footer, your footer automatically removed from all pages.

Thanks

Hi,

Sorry I did not understand your question. Can you please explain with more details?

Thanks

How to build in Tabs (Shortcodes) a subdivision (columns)?

Hi,

You can use the Tabs VC element in the page and inside the tab, you can use any other VC element in it.

Thanks

Sounds Great! that your issue has been solved.

If you like our Theme and Support, can you please leave 5 stars rating for our theme by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in future. It would encourage our work a lot.

Thanks for contacting us. Have a great day

Done

Thank you very much sir

Hi,

Please go to Appearance >> Theme Options >> Skin >> Typography. Here you can change the font of the body.

Thanks

Hi,

I think that it’s the permission issue. Your server did not give permission to add / save the settings of the Theme Options. Basically, when you saved the theme options then it’s created the skin_1.css file inside the CSS folder, because of permission the theme is not able to create this file into your site. Please contact your hosting provider to change the permission to 777 or 755 of the CSS folder and all files.

OR

Maybe your are using some Cache plugin in your site.

And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand.

Thanks have a great day

I understand and thank you for your reply – This my first question since i purchased this theme

I’ll contact the hosting support to try fix this because now it’s too slow effect

Cheer

Ok, thanks for understanding.

Have a great day

Hi,

Can you please contact us through your theme purchased account to get the support of the theme.

Thanks

Hi,

First of all thanks for showing interest in the Porto theme.

1. Yes, you can add the product size attributes in your products.

2. Yes, you can also set the product price according to the product size.

Thanks

Hi, the URL is http://flux.cookiewebster.com/

you can see that SPECK submenu items are different from PROZESS PUMPEN submenu items.

Yes, we have received your ticket and working on it. We will get back to you after solution.

Thanks

Hi,

I think you have not added the menu item properly. Can you please contact us through our support system with your site details so we will check the issue in your site and solve it for you.

Thanks

i dont see this plugin in the list the plugins under porto>plugins. My woocommerce is already up to date. The version of Woocommerce ccolor or image vaiation select is 1.4 the current version is 2.2.

The plugins has stopped working. Is there any option in the theme option to turn this on ? Or there might be an jquery error on my site? https://www.transportfietsenkopen.nl/fietsen/transportfiets-dames/

Hi,

I think you are talking about the 3rd party plugin which you have installed in your site for color and image variation. Please contact the plugin author for the 3rd party plugin support. We only deal with theme related issues and theme’s plugin issues.

And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand.

Thanks have a great day

Hi,

I think that it’s the permission issue. Your server did not give permission to add / save the settings of the Theme Options. Basically, when you saved the theme options then it’s created the skin_1.css file inside the CSS folder, because of permission the theme is not able to create this file into your site. Please contact your hosting provider to change the permission to 777 or 755 of the CSS folder and all files.

If your issue not solved then please contact us through our support system so we will check and solve the issue for you.

Thanks

Hi,

Yes, we are working on it. This issue is found only in your site. So we need more time to check the issue and solve it for you. Our shop page is working fine in the theme and on the demo site. We think that it is the issue of any 3rd party plugin or maybe JS issue, your server block the JS or something else.

Thanks

yup, i want to overriding woocommerce category page by copying category page to woocommerce folder in porto-child theme. and then the problem (or bug?) found.

if use the default category page, pagination and sorting works fine.

any idea how to customize spesific category page without overriding file like above ?

thank you

Hi,

If you want to make the changes in the specific category pages then why you did not use the category options from the backend like from here: http://prntscr.com/drabdh

Can you please tell me what are you looking for? Why you need to customize the category page?

Thanks