8329 comments found.
I keep getting this message overtime i try update the visual composer, please assist “An error occurred while updating WPBakery Visual Composer”. Thank you in advance.
Hi Nkhahle,
We use comments section of the theme only for a pre-sale questions.
If you need our support, please just write a ticket on our external support system and our support team will assist you.
P.S: I don’t see “Purchased” badge next to your name.
On our support forum please post with the account you bought the theme, this way we can verify that you’re a real customer as we do not offer support to users that haven’t purchased our theme.
Thanks for your understanding!
Kind regards,
—Ylli
I created a portfolio page using Visual Composer, instead of using the gallery feature inside the template. The works, however the fadein effect is lost. How do I insert the fadein animation code when I have the following code created by VC.
[vc_row][vc_column][vc_single_image image="375" img_size="full"][/vc_column][/vc_row][vc_row][vc_column][vc_single_image image="360" img_size="full"][/vc_column][/vc_row]
http://www.new.indernagra.com/portfolio/langara-college-design
Hi mikeboogie,
We use comments section of the theme only for a pre-sale questions.
If you need our support, please just write a ticket on our external support system and our support team will assist you.
Kind regards,
—Ylli
Please help I use your theme on this site varsos.gr. In this page https://varsos.gr/products/ I can see all the portfolio items but in the translated https://varsos.gr/el/%CF%80%CF%81%CE%BF%CF%8A%CF%8C%CE%BD%CF%84%CE%B1/ i cant see all of theme. Why is this? please help
Hi JimKalligas,
Are all your items translated already? If they’re not translated they will not show.
Also, you are using an old version of our theme (1.9.3) and the latest version for the moment is (2.0.3.1), please update theme first and then the premium plugins.
The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins
you can learn this easy step-by-step procedure 
Kind Regards,
Art
I updated the theme and visual composer my portfolio items are translated but the problem keeps. Please give me a solution. This cant be right
Hi JimKalligas,
It’s working on my side, please see the video I recorded below: http://drops.laborator.co/1iPtxKind Regards,
Art
I know that’s because I deleted the and re did them…
So have you managed to fix this issue?
Yes I have fixed it thank yoy
Glad to hear that JimKalligas
For portfolio items, is there an option to make text blocks sticky?
Hi karenwang,
Unfortunately this is not possible.
If you need our support system, please renew your support subscription to have access in our support system at: http://laborator.ticksy.comKind Regards,
Art
Hello! Is kalium temlate compatible with plugins for zooming product images on mouse hover? I’ve tried many plagins and they don’t work on this template.
Hi yuriydakal,
We use comments section of the theme only for a pre-sale questions.
If you need our support, please just write a ticket on our external support system and our support team will assist you.
Kind regards,
—Ylli
Hello,
One pre-sale question is it possible to have multiple images loop within single lightbox?
For example if a page have 5 thumbnails clicking first thumbnail will open lightbox with group of 10 images, then second thumbnail will have own 5 images etc
Thanks
Hi Jeroen,
If I understand your question well you are asking to have multiple images when pressing to one lightbox portfolio. If that was your question than I’m happy to say that the option is available as you can see on this video http://d.pr/2Wad
Kind regards,
—Ylli
Thanks, i was looking for same bought theme. One more thing wanted to ask i was seeing this site in your demo http://www.estudiofragil.com/contact/ can you tell how they change underline menu hover with two circles? and in google maps plus/minus design is also changed with flat colors.
Have they customize by own or theme offer any settings to do this?
Hi Jeroen,
We use comments section of the theme only for a pre-sale questions.
If you need our support, please just write a ticket on our external support system and our support team will assist you.
Kind regards,
—Ylli
Hey,
I’m looking for a way to have an item in the top navigation menu open in a new tab but can’t get it to work with the default menu options using <target=”_blank”>. Is there a way this can be achieved?
Thanks!
Hi barryyepp,
We use comments section of the theme only for a pre-sale questions.
If you need our support, please just write a ticket on our external support system and our support team will assist you.
Kind regards,
—Ylli
I am trying to make a decision between this theme or Uncode. But I see a lot of people with problems in the comments. Why are they having so many problems?
Hi thejairu,
Most of people with problems here are because they were unable to post in the support system, the platform which we (and many authors use) has had some problems lately.
Kind Regards,
Art
Hi there, when will the fashion demo be ready? I’d like to buy this theme but will wait until the Fashion Demo dummy content is ready…
Hi rustybadgeok,
We have released Fashion demo on December when we also released Kalium 2.0.
You can see the demo live when you go to theme intro site http://www.kaliumtheme.com
Kind regards,
—Ylli
HI,
I have been researching a lot about this theme and i am eager to buy, but i just need some verification before buying it.
1. On the theme demo fashion product page: http://demo.kaliumtheme.com/fashion/product/levis-denim/
It has a sticky scroll description. But on mobile it just displays the product images vertically by scrolling down. Is there a way we can enable sticky description only for PC and normal for mobile (with the gallery default).
And also for the sticky description (with the full size product image as seen on the link) can i move the reviews section in the bottom of the page to the top of the page with the descriptions (so customers don’t have to scroll all the way down to see reviews, can it be sticky as well?)
2. This is my friend’s website, https://zuryaco.com/product/original-wood-emerald/ on the product page he has images under the add to cart button, can this be done as well with your theme? (For every single product page automatically have payment/delivery etc or any images below add to cart button for all single product pages automatically?)
And can i also add images to the cart and checkout pages (Please add any product on this webiste and go to the checkout field https://zuryaco.com/product/original-wood-emerald/ ) And you will see under checkout it has an image with safe checkut, can i add that too with your them with custom css or plugin etc.
Also adding images to the footer? I just want to know if i can basically add images to single product page, checkout, cart page, footer etc as done in https://zuryaco.com/product/original-wood-emerald/
3. And also when import the demo content for Fashion, will everything look the same (excl. images i understand)? Especially the add to cart button looks much better on the fashion demo than shop demo.
4. Also on http://demo.kaliumtheme.com/fashion/shop/?shop-sidebar=left page (Absolutely beautiful, best design i have seen of a ecommerce fashion store btw and i have been making many websites with different ecom themes, but this is by far the best looking, if you guys had the Cart icon next to the menu icon on the header for mobile that would be the best!)
Hi webbagram,
Thanks for your interest on your theme. I will try to explain your questions one by one:
1— a) Sticky description is only for the PC as you can see, on mobile devices the description will be below the product images.
b) This option is not available on WooCommerce, but maybe you can find any plugin that can do this for you.
2— You can search on every theme that is made with WooCommerce and you will not see this option natively. This is because WooCommerce doesn’t offer this functionality. But, I’m sure that there are plugins that can enable this option for you.
You can contact WooCommerce support for this question and maybe they know exactly what are you asking for and head you on the right direction.
On the footer you can add images very easily, by just going to Appearance > Widgets > Footer Widgets.
3— Yes it will look exactly the same, but without images, you can see on this video how the demo-content looks.
As for the Mini Cart, you can set one of the following icons as you can see on this video.
4— Thank you very much for your kind words, that really motivates us. And yes, this would look great. This option is already on our to-do list and we will add this option on our next 2-3 updates of the theme
Kind regards,
—Ylli
Hello! I have a notice in admin page with a suggestion to install 2 fonts. But when I try to install them an error occurs: [403] Direct download is not allowed!
Hi there,
Replied your other comments, please post your tickets on our support system.
Kind Regards,
Art
I’v purchased this template on 11 Jan 2017 and activated it on 13 Jan 2017. But on admin section of the theme I see other (incorrect!) information:
ACTIVATION DATE: Tue, 08 Nov 2016 16:24:04 +0000 SUPPORT STATUS SUPPORTED 2 МЕСЯЦА LEFT SUPPORT EXPIRE DATE: Wed, 22 Mar 2017 09:14:45 +0000
Hi there,
Replied your other comments, please post your tickets on our support system.
Kind Regards,
Art
The option “sticky description” doesn’t work on my site. The error “Uncaught SyntaxError: Unexpected token < in JSON at position 0” occurs on product page.
http://prntscr.com/dw8yio http://prntscr.com/dw8yvtI don’t want to public my website url.
Hi! I bought this template and I have some issues. But I can’t submit tickets on https://laborator.ticksy.com/ because of “That purchase code doesn’t seem to be in a valid format.” What is exactly that “purchase code”? I also can’t verify my purchase using my envanto account (error too).
Please use one of the methods below: http://drops.laborator.co/cGTx
It should work for you because it’s working for other users.
If you still have problems to post your ticket, please record all this procedure and send us the video URL to check this problem with the Ticksy author.
Thanks!
Nothing works. I’v made a video record. How can I send it for you? I didn’t find your email.
Hi yuriydakal,
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.
Kind Regards,
Art
Hi Laborator,
I am considering to switch theme to Kalium but I still have some questions about Kalium’s features in the near future.
1) The current theme I am using have a very useful feature call “mobile sidebar”.
If a page has a sidebar and is viewing on small screen, then there is a “menu-like” button we can click it to show the sidebar content (it can be slide out or full screen, just like the way a website menu works on mobile).
This feature is very mobile-user friendly because people don’t have to scroll down to the bottom to see the sidebar content, and we all know that many, if not most, people don’t usually read to the end of page, so they will not even know there is a sidebar content can lead them to other interesting pages/ products, this may result in getting higher bounce rate (lower seo rank) and lose potential customers and probably other drawback.
The theme I am using now have a regular menu icon on the left and sidebar menu icon on the right, since Kalium add single product/blog sidebar feature in 2.0, I was just wondering if Laborator will add mobile sidebar feature in the near updates? or if there is a plugin that can do the job?
2) you mentioned earlier that in Kalium 2.1 the cart icon can display on mobile screen. Is the total amount (in the cart) also can be display or the cart icon alone?
3) I noticed that on mobile screen (tested on iPhone6), when I click on input type of areas like textarea (product quantity on the product page/ and textareas on the checkout page) and dropdown box (product variation), the screen will zoom out automatically. The problem is that once the screen zoom out, the whole screen (page) become movable (I hope you know what I mean), so I was wondering if it is possible to make them not to zoom out through an easy customization?
Lastly, may I know when will you release Kalium 2.1?
Thanks for your time and really like your theme design.
Hi kuanbc,
1. I understand what you mean, we have previously done this with our Aurum theme, by hiding the Footer on mobile devices and making it visible only when clicking the show more (three dots) but on Kalium this is not possible with the sidebar, also haven’t seen any plugin which could do this instead of the theme.
2. We will have to look how we can do it about this, can’t give you any info on this.
3. Understanding you but couldn’t find any page where I could see it live somewhere, can you please post any link to it?
Right now we’re working on some bugs that appeared in 2.0 and then we will jump directly into 2.1 big parts so we don’t have any ETA on this, considering all the support we have now. We hope to come with it online as soon as we can but I can’t promise anything.
Kind Regards,
Art
Hi Laborator,
Thanks for the reply.
1) Here is a video record on mobile sidebar. https://youtu.be/zZ8uRc7u5382) understood
3) I can’t get a video record on this one right now because in order to record a website screen, the website need to be open within the app, and the app seems to have some framework that prevent the zoom effects, I will try to get a video on this one with another phone tomorrow.
Thanks.
Hi kuanbc,
1. I understand, we will take a look on this as I told my colleagues about this, it seems interesting.
3. Okay, when you can please provide more info for this.
Kind Regards,
Art
Hi Laborator,
I don’t have a video for #3, but it is more like a minor issue, maybe I can try to fix it once I purchase the theme.
Last week, I tried to search more information about the mobile sidebar feature, it is very close to off-canvas mobile sidebar, or maybe they are the same thing. Here are the infos I found.
1) https://joshpress.net/add-slideout-sidebars-to-wordpress/This article is a guide that teaching how to add a slide-out sidebar, but it doesn’t have a demo, so I am quite uncertain whether it’s talking about the “sidebar content” or just the menu.
2) http://getbootstrap.com/examples/offcanvas/ http://stackoverflow.com/questions/25217128/bootstrap-off-canvas-to-wordpressThis convert a regular sidebar to a mobile-sidebar when viewing the page on small screen by using bootstrap. It seems pretty cool.
3) https://codecanyon.net/item/xpanel-smart-sliding-panel-and-sidebar-widget-area-for-wordpress-themes/16575118This plugin can convert the existing sidebar contain into a panel when viewing on small screen, but has some bugs need to be fixed, and I am not sure if it is compatible with Kalium. (the number 8 example)
4) http://otwthemes.com/demos/popping-sidebars-and-widgets/side-box-right/ https://codecanyon.net/item/popping-sidebars-and-widgets-for-wordpress/8688220Not sure if this plugin convert the existing sidebar into a mobile sidebar.
There are some more pages talking about the off canvas sidebar, but not quite useful.
Kalium has a wonderful design, it has a great potential to become one of the very top selling theme, looking forward to your success.
Hi kuanbc,
Thank you so much for looking into this and your interest on the theme, also we are happy to hear your kind words. We are a small team of 3 people, so we need to enlarge our team to move further
Kind Regards,
Art
Hello, I bought Kalium theme. I’ve a problem with Visual Composer. In this site : http://kaliumtheme.com, it’s mentionned that it’s free (so included). But when I went to use it, I’ve a message to activate the license and paid for it. Thanks for your help.
Hi sdamene,
As it is mentioned, together with other plugins the Visual Composer is for free because we have paid for an extended license so our users can use it for free.
Please address this question in our support forum at Ticksy.
From now on, if you need our support please just write a ticket on our external support system.
Kind Regards,
Art
Hi, thanks for the awesome theme. Is it possible to change the color of the box (normally it is black) at the auto type function?
Thanks!
Is it possible to rename “portfolio” in the permalinks?
Example: http://www.domain.de/portfolio/ in http://www.domain.de/newname/Hi, I tried for hours and cannot load the Kalium theme to my wordpress. I am doing it correctly and called Godaddy to ask if there are any problems with my panel but everything is up to date
Was Visual Composer updated as of the last theme update? Visual Composer is not loading properly for me, even after the theme was updated. When I attempt to edit a portfolio item via Visual Composer, nothing loads.
Please advise. Thanks!
http://www.karen-wang.com http://www.karen-wang.com/wp-admin/post.php?vc_action=vc_inline&post_id=4194&post_type=portfolioHi karenwang,
Are your portfolio items made with Visual Composer or they are plain portfolio items?
Kind Regards,
Art
Hi Art,
Thanks for your response.
All of my portfolio items are created using Visual Composer, therefore, I would need proper access in order to make edits fitting for the existing layout designs.
Another note to add is VC will have trouble loading only for existing portfolio items. There may be a JavaScript error; my guess would be that this something the theme developer can address?
If I choose to create a new portfolio item from scratch, VC will load just fine.
Do you have any insight or potential solutions?
Thanks!
Hi karenwang,
I will lookup into your issue now, and continue our conversation elsewhere
Kind Regards,
Art
Ever since I installed v2, my CSS animation has stopped working. I don’t think that I should have to pay for support just to get a response on this one issue if your update broke my installation. I installed the new in-menu search box but it is not working, and neither is the animation on one of the subpages.
Do you have any suggestions for what I can try?
Thanks…Chris http://thinkfuture.com
more information on this – it works on edge but not in chrome or firefox
HELP! Now none of my podcast players are working either, in chrome and firefox.
Your update broke my site and now I have to pay you for support?
Was this your plan all along – break peoples sites in an update to force people to pay for support?
I thought this was the best theme I ever purchases and recommended it to all of my friends – but I can no longer recommend it when things like this occur.
Hi Chris,
This is very strange problem and it seems that the problem is happening on your end only.
If you need further support please contact us on our support page https://laborator.ticksy.com and we will assist you there.
Don’t worry, we will check all your problems until you are happy
Kind Regards,
—Ylli
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