354 comments found.
Hi there, purchased a few days ago and sent in two support tickets over the course with no response yet. I couldn’t even make an account on the support page as there was no confirmation email no matter how many times I’ve submitted it. So hopefully I can reach you here.
I followed the instructions on your page to upload the zip to shopify but when customizing the page can not find any other theme aside “default”. There is one specifically from your examples that I would like to use.
Hope to hear from you soon
Hi! Strange thing that we’ve closed all tickets till 09.02.2017, maybe technical issue, write please here bigstepscenter@gmail.com this request and admin credentials. And Sorry for inconvenience!
How do we change the “SEIKO” text in instagram on homepage…?
Hi! In Theme / Edit Languages / find word Seiko
ty!
Hi… great theme and I’m almost done creating my store! Quick question – is there way to get the demo mega-menu code? Would make it easier for us to setup our own with the demo content. Thank you!
Hi! Thanks:) Write please ticket us. Develiper will give you skilled answer.
FYI – I can’t create an account or submit a ticket. I have just emailed bigstepscenter@gmail.com
Hi! Okey. Our support team will answer you in 10 hours. Now they sleep. Tomorrow weekend, but we will help you.
Anyone have luck installing Yotpo? Would be super helpful for a howto!
Hi) Send us ticket here http://help.big-skins.com/open.php?topicId=13 We can discuss its as small custom work. If you want we can integrate it.
Hi! Thanks for right choice with Seiko. Write please ticket here http://help.big-skins.com/open.php?topicId=13 because we are not discussing technical moments of theme here.
Link for http://frontend.big-skins.com/themeforest/seiko-html/fonts/icomoon-reg/selection.json is broken can you fix?
Are all fonts customizable? We crop all product images to square will this look ok? Do you integrate with yotpo reviews and Q&A? How do custom tabs work for each product, does this use meta data? Are all fonts customizable in theme, do you support google fonts?
Hi! Sorry for late responce. Yes, images can be square, we saw that customeres integrated yotpo review without any problems, about Q&A we did not test it, about tabs – these no use metadata. Only few fonts can be chabged to any Google font. Not all fonts.
Header and fonts etc can be changed?
Hi! In admin panel you can change menu font. But other fonts you have able change using custom.css file (just changing css rules)
Any how to on integrating yotpo? Can we show more then one product per column on mobile??
Hi! App author must have instructions, we have no them. Write us credentials by tickets, we will setup you 2 product per row in mobile, but in collections only. Our theme has no this option, just we can help you with it.
Ok thank you, one more question can we change the icon for the shopping cart?
Hi! Why not, as described here you can extend your icon font http://seiko-shopify.big-skins.com/manuals/#IconsFont
Hi – is instagram icon etc available so it can be placed in footer?
HI! By default we have no this icon, but today will be update with this icon class. You and one other customer asked about it.
Sorry, i’ve just discovered that we have such icon, use this class icon-instagram
Here https://seikostore-default.myshopify.com/pages/typography we can see social icons
Hi icon-instagram not working- whats solution
But in typography page works. Write please ticket, we will write test icon in your site.
Hi—defualt example is differetn from your import file: http://seiko-shopify.big-skins.com/manuals/#CreationDefaultHomePage
How do I set this design? I did send email but no reply
Thanks R
Yes, we need 10minutes. Please wait.
Hi – I opened a ticket on thursday but no response yet- please check this issue and get back to me asap
Hi! We closed all tickets, please send us number or please write ticket now again. I will check it myself now. Maybe technical problem. Sorry for inconvenience!
Hi your system says it will send confiormation email to create account but nothing happens
i used this mail now :bigstepscenter@gmail.com . I need info on setting default homepage like this: http://seiko-shopify.big-skins.com/manuals/#CreationDefaultHomePage
Ok. I see mail now.
ok- when set default page via theme admin it is totally different than http://seiko-shopify.big-skins.com/manuals/#CreationDefaultHomePage
Have you choosed sections in home page settings? There are all this blocks exist, also choose default header and footer.
I am going to buy theme:) but can you include this feature in the purchase, option to move the Add to Cart /Buy button above the description for Mobile Devices, more above the fold? Can you,Add To Cart Button be moved to the top of the description as on mobile it’s to far below the fold on the page. thanks, great theme
Just purchased, waiting on answer on moving Add to Cart button on Mobile devices above description / main image and above page fold for visitors not scrolling to far down page. 2nd question, Is there a way for visitors add to my Wishlist without having an account? I seen other themes with this capability options. Looking forward to configure new theme. thanks
Hi! Our support not works on. Weekend, but write ticket, we have ticket system. Link get in our author page. About features that does not has theme by default we do as custom work. You have to describe your custom request in ticket and we will contact you on monday.
Hello! I love Seiko theme and I want to buy the theme. However, I want to ask whether we can change the countdown for any coming soon product, so they only can see the details, but cannot buy yet? Thanks!
Hi! By default theme has countdown for special price products. For extra charge we can to do for you countdown as coming soon products without ability buy it.
Hi there,
I am very much interested in your theme.
May I know 2 things :
1. When will your new update 1.5 be completed and what areas of new updates will it cover ?
2. I am intersted in having a home page for each of my category. can you do it, if so, at what nominal cost ?
For instance, I will have the banner home page as my main home page and on this main home page, I will have menus at the top depicting my other categories such as women, men , Children all using the mega menu type of listing..
So when they click on women in the top menu of my main banner page, it will bring them to the women home page, which can be one of your home page layout.
So can it be done ?
Please answer my 2 questions above and let me know.
Thank You.
Hi! 1)1.5 ready, we wait themeforest approve. 2)Custom projects we not discuss in theme comments, write to bigstepscenter@gmail.com
Hi—whats original code for BANNERS HOMEPAGE – sections banner grid 1?
Hi! Write a ticket to http://help.big-skins.com/open.php?topicId=13 and I will write original code code you. Also you can easy recreate it with our banners editor http://seiko-shopify.big-skins.com/banners-grid-online-editor/
Hello, I would like to purchase your theme but I see pending updates or updates provided to other customers. How can I assure I get the latest update for your theme?
Appreciated and keep up the great work!
Hi! Latest update 1.4, soon will be 1.5
Thank you I see the update here in TF
Last 2 quick questions, can the Add To Cart Button be moved to the top of the description as on mobile it’s to far below the fold on the page.
Also, for hyperlinks, every time we create a ‘new link’ we don’t want to have to manually change the color, is there a theme option to change this automatically so every time a new hyperlink is created it will be the color we choose. The purpose of colored hyperlinks, so they stand out vs. black and blending in – mainly on blog posts. thank you very much.
Hi! About colors – yes, we have one global color option for links in content. About button add to cart we can move it for extra charge, because such option absent in theme.
thank you for the quick reply, if you could PM to let me know what that cost would be, appreciated. I’ll get the theme today.
Write to bigstepscenter@gmail.com
hi, i would like to get a refund, if that possible? the theme is not working for me as i would like to.
Hi! Write us a ticket what a problems do you have and our specialist will analyze it.
what is the instagram icon link ? “icon icon-instagram-logo” not works
Hi! Write us a ticket, your site link and developer will give you skilled answer.
Thank you for the new version of the banner editor ! your work is very appreciated from anyone is already deep in the build on your theme, actually you are killing the tasks on my “contact author” list even before i contacted you for support, for now i have a quick question,need the main slider 1 slides to be clickable (without using animation codes for a button) just anywhere on the slide, possible?
Hi! Sunday is not our support day, but I can help you today. Send please staff invite to bigstepscenter@gmail.com and ticket with this question here http://help.big-skins.com/open.php?topicId=13
Hi! I would like to know if images of the product can be square sized in the product page? I mean, instead of thumbnail being rectangular could be square? Thanks!
Hi! Yes, of cource!
So far I do not recommend it for anyone, I’m facing problems with the sidebar filter (defects not presented in the demo), I contacted the support on 12/01/2017 and so far they have not solved my problem, something that apparently should be Simple for them, having control under the product itself is something we expect from a seller.
Hi! We can give you refund. Or we can show you how works sidebar if you fully following instructions from doc.
Good afternoon I have the documentation here, could you inform me where it is written that the tags should be placed all in lowercase please? I’m not finding 
Note: I made it clear that my assessment was not on the theme itself, but on the support that left me a little worried about the time frame I have. A chargeback for me would not be viable, because there’s no way you could reverse the time I’ve lost by editing it.
It is my mistake in doc, i forgot write this. Our team does not go away from responsibility and recognizes it.Main problem that I had to write that tags in filter must same as tag in products. Best way use lowercase. Sorry for inconvenience. We will not ask you remove 1 star, this is your option to set review and set stars. Of cource if you want we ready to give you refund if theme not good for you.
This is a very small mistake for me to give up on such a good tema, I just found the answer a bit gross considering that this was not written in the manual, but I understand you and you are doing your best to help me, Has already fixed the problem of the sidebar and so I will be removing the negative evaluation, I was a bit scared when I saw the sidebar all unconfigured today.
This is a very small mistake for me to give up on such a good tema, I just found the answer a bit gross considering that this was not written in the manual, but I understand you and you are doing your best to help me, Has already fixed the problem of the sidebar and so I will be removing the negative evaluation, I was a bit scared when I saw the sidebar all unconfigured today.
