508 comments found.
Our site is running slow and we noticed that scripts are being on run on every page even though not requiring it on every page. Is there any way that this could be taken care of?
Hello,
All that generated code has a purpose. Removing it can affect the site’s work/layout. You can perform other actions to improve your site’s performance. Please read more about it here: http://codeless.co/how-i-increased-more-than-70-the-speed-of-my-website/
Best regards!
We have performed the other actions you provided in the link. Image optimization helped, minifying JS/CSS files made the site slower on Google Page Speed, eliminating render blocking made the site faster, but at the expense of user experience. You could see the site without any css applied for a second. That’s not an acceptable fix for page speed. So, regarding scripts being loaded on every page, we can’t stop any of them without breaking the site? Why does a file like jquery.pie-chart.js or odometer.js need to be on every page? We aren’t using either one of those features on the site, but when we stop the script the page breaks. Please advise. Thank you.
Hello,
Sorry for the late reply. As stated before, all the generated code has a purpose. Removing it can affect the site’s work/layout. I suggest you install a cache plugin. Also consider using a CDN to make the site reach faster your visitor.
Best regards!
Dear Sir , How can i activate the attached plugins which i got with theme like visual composer , Slider …..etc , i activate the theme but i still got a massage to insert the key for each plugins , it is not free can you explain that
Hello,
Please watch this video tutorial to understand how to install required plugins: https://www.youtube.com/watch?v=fHBeNR43BSo Watch more useful videos here: http://codeless.co/support/?page_id=45
Best regards!
1-I follow that instructions but still there is two issue, all import data working fine but plugin slider revolutions and Visual Composer still need activation ,
2-How can i show the contact info which located in the top above menu in construction theme and how which widget are using in footer area ?
One more thing i can not access my account in codeless even after i request a new password , i didn’t get any email from them
Hello,
Please send us the email used to register here. Or try again sending it in private, at info@codeless.co
Best regards!
Done , Could you please check you email ?
Yes, please check your email. We have already replied you.
Regards!
I’m having issues with the mobile responsive version of the theme. The menu navigation icon on Mobile is blocking the logo. here’s the site live http://www.reggieandkeisse.com
Hello,
Please add this code into your custom css box:@media (max-width: 480px){ #logo img { margin-right: -39px !important;}
.mobile_small_menu { margin-left: -35px !important;}}
Let us know.
Best regards!
Hi there, I am have some issues with responsiveness on the site I am working on and have signed up to your forum with the purchase code, however, no registration email has come through so I can’t submit a post. Please let me know how best to access support. Thanks.
Can supply my receipt. Unsure why my purchase is not showing up.
Hello,
Please send us your purchase code and the email you tried to register in the support with. So we can check this up.
Best regards!
Hi there, sorry where do I send it when I can’t login to support?
Hello,
You can write it down here. Or if you want to send in private, then write us at info@codeless.co
Best regards!
Hi there, did you receive my email? Thanks.
Hello,
No, it did not come any email from this username. Can you please resend it?
Thanks
When are you guys coming out with a one page template?
Hello,
The one page template is already included in theme features. Watch this video tutorial to understand more how to create it: https://www.youtube.com/watch?v=kmu7eFKY8qE
Best regards!
Hi, Can you please tell me how do I change the height of the light grey header box on the product pages? – (please see link for an example http://www.keeptryreview.com/turbine/ ) its says Review then Rhinomed – Turbine ( i would like it a lot smaller so you can see the below text instantly ) thanks Jen
Hello,
Please add this code into your custom css box:
.wpb_row.section-style, .wpb_row.standard_section {
margin-bottom: 0 !important;
}
.section-style {
padding-top: 0 !important;
padding-bottom: 0 !important;
}
Change the values to your need.
Best regards!
Once again you are so quick and helpful – thank you
Hello,
Have an issue using WPML:
If I select front page (in theme options general settings) for one language then it resets the front page for other language.
Regards, MC
Hello,
Sorry for the late reply. Please set up home page while you are at “All languages” (screenshot). Then proceed translating the home page in all the languages you have your site translated. If you still have issues, open a ticket in our support. We will give it a closer look.
Best regards!
hello
I recently build a site with tower, most recent version. For some reason the mobile menu navigation doesn’t open everywhere. It kind of works, then doesnt.
How do i fix?
Hello,
Most probably some other element may be covering it and stopping to be a link. Can you please send us a link of your site? So we can check this up.
Best regards!
Hello
Turns out, the issue was with the particle switch on Revolution slider. I had particles turned off at mobile, it conflicted with the theme. Thought you should know
Glad to know it’s ok now. Thanks for sharing!
Hello. Please, it possible to have a submenu in menù that filters the product portfolio? Similar to this image http://www.brunocover.com/TMP/TMP.png Thanks a lot. Best regards, Bruno
Hello,
This is not the style of theme portfolio category style and reproducing it requires code editing. Sorry but this is personal customizing and it’s not covered from theme support service. You could do it yourself or hire a developer to do it for you.
Best regards!
Right. Thanks a lot and best regards. Bruno
Hello, Because of the amount of menu items I am going to have on my site, I am going to need the mobile version of the menu to come up at a larger media query than it is set to at the default.
Where in the code do you adjust this? Can this be done in the custom CSS section? What class needs to be adjusted in order to make that change?
Thanks!
Hello,
Please write at our support. Send us a link of your site, so we can understand better the situation.
Best regards!
Hello,
In the navigation I have sub-menu items set to go to specific rows within a specific page, which are defined properly within the row ID section of that row on the correct page. However, when clicking on those sub-menu links they do not go to that particular section of the page.
Please advise.
Thanks!
Hello,
This is a one page layout so the sections should be within the same page. If you are not using one page, then you should set the links as full links in the menu. Please write at our support so we can check out your configuration and advise how to proceed.
Best regards!
Hi. Please, in some PORTFOLIO ITEMS, I would like to use the page for FULL WIDTH and without the written “PROJECT DESCRIPTION” and “PROJECT DETAILS”, but only in some PORTFOLIO ITEMS, like this http://www.maralombardi.it/archives/mara-lombardi-portfolio/urban-art-synesthetic-dark-room?preview_id=2794&preview_nonce=0ebac8b1fe&_thumbnail_id=2471&preview=true and not in other PORTFOLIO ITEMS like http://www.maralombardi.it/?portfolio=people-lispenard-soho-nolita-ch-urban-art. It is possible? Thanks a lot. Best regards, Bruno
Hello,
Yes, it can be done with some custom css. Do you wish to remove only the “Project description” and “Project Details” titles? Or their content too? Please write at our support for more details.
Best regards!
Hello. Contact form 7 works very slow with this plugin. When a user presses “Send”, it takes 12 seconds to show the Thanks text and to move to the thank you page. What solution can you give me?
Hello,
Contact Form 7 has no timing issue with the theme. Do you have other plugins installed in your site? Many installed plugins can cause the site to slow down. or if you are in a shared hosting and don’t have a cache enabled. Please write at our support so we can give it a closer look.
Best regards!
I can´t login to get your support. I tells me: that item purchase code has already been registered with another account, and when I try to enter with my email, it tells me: ERROR: There is no user registered with that email address. How can I log in?
Hello,
With what username/email have you registered in? Let us know so we can check this up.
Regards!
mail: aivan.4269@gmail.com usuario: aivan88
Hello,
We will shortly send you an email with the new credentials. So you can log in into our support forum.
Best regards!
I purchased yesterday. Support site would not allow me to login after registering with purchase code. Requested a password reset multiple times. Still no email. I have sent emails to both info@codeless.co and codeless.sol@gmail.com. No response.
I am receiving multiple errors related to time limit/safe mode and headers. I am unable to update or publish pages.
Looking for answers/help or a refund.
Thank you.
Hello,
We have already replied to your email. Please check your mail.
Best regards!
Hi, I’m having problems installing the dummy data, cant get it to import with images can anyone help me please?
Hello,
The images increase significantly the dummy data size. You may need to increase further the server settings to achieve this. Read this article for more information: http://codeless.co/support/?ht_kb=import-of-dummy-data-stops-before-100 Some servers do not allow you to change these variables to your wish. If this would be your case, you can just download all images from the online demo and upload them to your wordpress media.
Best regards!
Hi, I’d like to know how I can hide the Title name on a page. It currently appears over the image and I’d like to remove its appearance but couldn’t find the location to do it.
Or can I set it to the background so its just not seen ???
my site is www.keeptryreview.com and all the images I refer to are on the home page.
Thank you , I love the template
Hello,
In home page the title over the image is part of a slider. To hide it, please add this code into your custom css box:
.codeless_slider .swiper-slide .content h1 {
display: none;
}
We are happy to know you like the theme. Let us know if you need further assistance.
Kind regards!
Sorry the image I need to remove the text from the is product image box ( not the header image ) sorry for confusing you. Do you have a code for that and location ? Thanks again jenny
Hello,
If you want this: screenshot, then add this code in your custom css box:.vc_gitem_row.vc_row.vc_gitem-row-position-middle {
display: none;
}
Best regards!
Hi, I have purchased the theme. I have a page with template Portfolio Page and i want to sorting the portfolio items in my website page. How can sorting this data? Thanx
Hello,
You have to use a custom plugin to re-order portfolio items to your wish. We can recommend “Custom Post Order”.
Best regards!
I have a button that I have set to go to a row ID section on the same page. Within the theme button element how does it need to be set up to go to that row ID section? When I place #row-id-name in the link input field the button automatically adds a ’/’ to the URL that does not allow the button to scroll to that section of the page.
Please advice.
Thanks
Hello,
You can do this by setting the id as link in the Buttons Options > Button Link . Just like you do with the one page configuration. Make sure to set the same id as the link at the page’s Row settings > Extra Class Name field too (the section you want to link it to).
Best regards!
When I try and preview any of the pages, it just shows a blank screen like these
http://www.kelleybrandcomm.com/business-corporate/?preview_id=3248&preview_nonce=50cfb9ad29&_thumbnail_id=-1&preview=true http://www.kelleybrandcomm.com/about-us-2-2/?preview_id=3252&preview_nonce=5613d4d7ba&_thumbnail_id=-1&preview=trueHello,
Please open a ticket on our support forum and our staff will help you to resolve this issue.
Regards!
Ok ticket submitted
Just purchased the theme and am attempting to install Corporate demo data…My website looks nothing like the demo. www.kelleybrandcomm.com. Please advise
Also can you please advise how to change to the Coming Soon countdown page in the meantime
Nevermind figured this out
