286 comments found.
Every time I click on a portfolio filter, it navigates away to a separate page even though the linking filterable is disabled. How do I fix this? I want everything to stay on one page.
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Best,
I made 2 new portfolio pages with pictures and all images don’t want to load. I added an old pictures which does load. http://collectorsportscars.be/galleries/porsche-911-t/I don’t know if this falls under support since it is a site bug I wanted to ask the problem this way.
tia
Hi,
Thank you for purchasing.
It’s not theme issue. Some images on your site are linked to other or old site URL. For example this one https://i1.wp.com/collectorsportscars.be/wp-content/uploads/2017/01/Porsche-911-T-2.2-%EF%BF%BD__-1971-74.jpg?resize=705%2C529
And it has error “Error 0004. Unable to load the image”.
Hi,
In regards to the flow gallery, when the page loads it shows the 2nd image first, is it possible to have the 1st image show 1st? On mobile, it looks awkward that it shows the 2nd image first.
Thank you for your prompt response.
Hi,
Thank you for purchasing.
I replied your on previous comment. Could you please check there.
Hi there,
before purchase your theme i would like to ask some things:
1. Proofing page, client galleries, client area is similar that in Photography theme? 2. Is there Live content builder like Photography? 3. Is syncing with Lightroom like Photography? 4. Right click protection?
Generally i want to build a website for photographer only. Do you suggest to buy Photographer or Portfolio and why?
Thank you, Spyros.
Hi,
Thank you for interesting.
1. Yes it’s function similar to Photography theme.
2. It’s different content builder from Photography theme.
3. Yes you can sync galleries content using 3rd party plugin WP/LR plugin.
4. Yes it support right click protection.
If you plan to build photography website. I would recommend these 2 themes instead as they are built specifically for Photography website
https://themeforest.net/item/grand-photography-photography-wordpress/18556524and
https://themeforest.net/item/photography-responsive-photography-theme/13304399Hi! I cannot contact with the support of Grand Portfolio theme through the normal way because it is off date. But it isn’t actually. I bough my last license on december. Could you please help me?
Hi,
Thank you for purchasing.
When you submitted a ticket, please make sure you select “Grand Portfolio” as category and enter correct purchased code there.
Yes, I did. I have a screen shot with it, but I can’t send you by this way…
Hi,
Could you please provide detail about issue you have please. I will help you.
Hi… I cannot give you more details! The thing is that I cannot contact with the support because when I try to open a ticket, it says to me that is off of date, but it isn’t actually! I bought another licence around 1 month ago! I just have a screenshot with this error, and i am sure that all the fields were ok… is kind of urgent…
Hi,
Could you please upload it online and contact us here please https://themeforest.net/user/ThemeGoods
Thank you for your patience.
Hi, is it possible to change the text on the BUY TICKETS button in the event list? I would like it to say MORE INFO or similar. Thanks
Hi,
Thank you for purchasing.
Yes you can change it using po file translation which is included in theme. Here is detailed instruction http://themes.themegoods2.com/grandportfolio/doc/translations/
Wow, thanks for your quick reply!
You are welcome 
Btw, Could you help us rate for the theme please?
Of course!
Which page from the theme’s demo is best suited to become a general FAQ page?
Hi,
Thank you for purchasing.
You can also use accordion & toggles shortcode here http://themes.themegoods2.com/grandportfolio/landing/shortcodes/accordion-toggles/ for FAQ page.
Perfect, thank you!
Hi, I bought the theme and I have trouble with plugin activate issue. I can’t update anything nor use the rev slider, and I’ve been trying for days now to fix this problem. When I click the Activate button, they say
“Warning: require_once(/host/home/johwa19/html/space/wordpress/wp-content/plugins/revslider/public/revslider-front.class.php): failed to open stream: No such file or directory in /host/home/johwa19/html/space/wordpress/wp-content/plugins/revslider/revslider.php on line 82 Fatal error: require_once(): Failed opening required ’/host/home/johwa19/html/space/wordpress/wp-content/plugins/revslider/public/revslider-front.class.php’ (include_path=’.:/usr/share/pear:/usr/share/php’) in /host/home/johwa19/html/space/wordpress/wp-content/plugins/revslider/revslider.php on line 82”
How do I fix it?
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
I am using the demo-Architect.
I have 2 portfolio categories: portfolio category 1 and portfolio category 2. Homepage is displaying all portfolios of portfolio category 1 and portfolio category 2.
But, I hope the Homepage is only displaying the portfolios of portfolio category 1. What I should do next?
Thank you very much.
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
This theme is very good. I am just testing this demo-Architect in my computer, this test site is not be uploaded on the web hosting. Thank you.
Hi,
Could you please upload it online so we can check it for you please. Thank you for understanding.
Problem is solved. Thank you
ok great! 
Hello (same email of before, but I bought your theme with this account), I bought this theme and I would like to translate my website in another language. I’m worried about the translation of the Portfolio. Does the WPML plugin (the Multilingual Blog option, the most economic solution) translate well the portfolio? Can you confirm that? Thanks
Hi,
Thank you for purchasing.
Yes it support for all custom post type modules including portfolio.
Hello, I bought this theme and I would like to translate my website in another language. I’m worried about the translation of the Portfolio. Does the WPML plugin (the Multilingual Blog option, the most economic solution) translate well the portfolio? Can you confirm that? Thanks
Please login with your purchased so we can verify your purchase for support.
Hello,
I have a pre sales question:
Is it possible to add differents carousels with diferents logos?
Many thanks.
Hi,
Thank you for interesting.
You would require to use plugin for that feature.
Hi is there a way to make a portfolio gallery where the images show up ijn a lightbox instead of a separate page?
By that I mean that you have one big overview gallery (masonry) and you click to open lightboxes with various images
like this.
http://www.paulripke.de/photo/Hi,
Thank you for purchasing.
Yes when you create a portfolio item, select its content type as “Image” so when user click on it, it will open full size image in lightbox.
Hi. I have just purchased the Grand Portfolio Theme but I have some issues uploading/ installing it on wordpress. Every time I try to upload the file “grandportfolio-v2.0.installable.zip” an error occurs that says “Are you sure you want to do this?” And asks me if I want to try again. What can I do?
Hi,
Thank you for purchasing.
Theme installable file size is 17MB so could you please contact your webhost and ask them to increase file upload size limitation on your server to greater than 17MB for example 20MB. It should fix the issue
Thank you. Now it works. There is only one problem: I am using the “Gallery horizontal” and everything is fine, except that the slide button below the images does not work on a mac. Is there something i have to consider?
Hi,
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
It’s been more than a month since I asked you to please post some websites made on Grand Portfolio and you said you’d do it soon. Could you please go ahead and share a couple of them? All other themes around do that and I believe it’s a solid marketing strategy to increase your sales…
Hey there, first off great job on this site! , and now my question: in the preview there is a skills bar in the about me section of the ’’creative agency’ version. I can’t find anywhere how to add this for myself 
, thanks in advance !
Problem solved
Ok great!
Hello, wondering if this theme has shortcode for a Testimonial Slider?
Hi,
Thank you for interesting.
Yes there is shortcode for testimonial slider.
Hi, are there any editorials or videos I can watch on how to work your content builder?
Hi,
Thank you for purchasing.
Yes here is detailed instruction http://themes.themegoods2.com/grandportfolio/doc/create-a-page-using-content-builder/
On the ‘creative design & Agency theme’ the blog page features the most recent three at the top in a line. How do I do that?
Also when I go to my portfolio the submenu is only showing up for the fist item in my menu. How do I fix that. I am using the template “creative design & Agency
Hi,
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hi, I recently purchased this theme and I have two questions:
1. Is it possible to put multiple gallery flow’s on one page? It does not seem to be an option in page builder.
2. How do you show the page title on the gallery flow or portfolio flow template?
Thank you.
Hi,
Thank you for purchasing.
1. Sorry it doesn’t support that. Flow gallery is fullscreen template.
2. Currently It doesn’t support that. We will consider to add it into the future if there are many requests from customers.
Hi,
In regards to the flow gallery, when the page loads it shows the 2nd image first, is it possible to have the 1st image show 1st? On mobile, it looks awkward that it shows the 2nd image first.
Thank you for your prompt response.
Hi,
Could you please open /wp-content/themes/grandportfolio/js/jquery.ppflip.js at line 374 change to.that.view = 0;
That works, thank you very much!
You are welcome
Btw, Could you help us rate for the theme please?
Hi, how can i import the slider demo, to see exactly like the demo page? thanks
Hi,
Thank you for purchasing.
Yes you can download demo Revolution slider here http://themes.themegoods2.com/grandportfolio/doc/import-demo-revolution-sliders/
