594 comments found.
@MD-MUC, yes a little trouble uploading the zip file in WP Themes option. It was much easier installing through cPanel. Upload the zip file, then extract the zip file.
Dear Elyles,
Could you please share which error exactly you got, because we did not get any errors, testing the theme upload.
Best Regards,
I don’t know the specific terminology, suffice it to say it wouldn’t load from the WP Dashboard through Theme’s option to add Jacqueline Spa. It was uploaded via the cPanel which is why I suppose you request out hosting credentials. Using cPanel served to be a much easier way to upload the theme.
Also, I haven’t been able to access the PSD files yet. Is there a direct link for access these files?
Dear Elyles,
I see what you mean. Sometimes, this error might occur, which is php server limits related https://themerex.ticksy.com/article/2607/
As for the PSD files, please submit the Pre-Sales ticket here https://themerex.ticksy.com/ with the request and we will email you the PSD files.
Best Regards,
Where can i customize the 404-Page
Dear Soriax,
Thank you for purchasing the theme!
Please check this link on editing the 404 page http://jacqueline.themerex.net/doc/#other_404
Best Regards,
Has anyone had issues with uploading the files in zip format to word press: I got International error!!!
now I try to install theme per ftp
Dear Customer,
Which error exactly do you get?
Could you please submit the support ticket clicking ‘Get Support’ banner on the item page to get some professional help from our support team on the theme uploading issue you experience. We are more than happy to assist!
Best Regards,
I am trying to edit the top bar, social section to add links.
However any changes I make to ‘top-panel-top.php’ do not show up on site.
I tried creating a ticket on support website. It does not seem to work.
Dear Customer,
Could you please specify which issues exactly you had with submitting the ticket. As for assigning the social links to the top bar, please go to Appearance – Theme Options – Socials in admin http://prntscr.com/ejbu33
Best Regards,
I’m not trying to add social links. I am trying to edit the template to add custom code to add links to other pages. However any changes I make to ‘top-panel-top.php’ do not show up on site.
Dear Customer,
If you need the top bar with the social links to display on other pages, there is no need to make any changes to the file. You should go to Pages – select the Page – Theme Options – Header and choose Regular or Regular Ecommerce Top Panel Style which has the top bar in their design by default http://prntscr.com/ejrhkk
Best Regards,
Hi,
I was wondering how I can update the booked plugin. You have just published an update, but I can’t find the booked plugin in this update. So how should I be able to update the booked plugin?
Thanks
Dear Customer,
Thank you for purchasing the theme!
Could you please submit the support ticket on this issue clicking ‘Get Support’ banner on the item page so that we can take a closer look into this and email you the correct plugin version.
Best Regards,
Hi there. Whenever I install the plugins I get a http 500 error. I’ve contacted the hosting service provider and they said I should contact the developer. I’ve reinstalled wordpress and the theme twice and this problem still persists.
Could you please help me with this?
Dear Customer,
The reply has been provided in your support ticket, please check it.
Best Regards,
Has anyone had issues with uploading the files in zip format to word press?
Dear Elyles ,
Could you please specify which issues exactly you have. Please make sure to unzip the theme archieve downloaded and upload the theme.zip folder from the archive only. If the issue still persists, please click ‘Get Support’ banner on the item description page and submit the support ticket with your Purchase ID, the issue description and the credentials so that our professional support team can investigate the issue closer.
Best Regards,
Greetings~ Specifically, I am unable to upload the theme to word press in order to use it. I’ve downloaded only the theme.zip and have attempted on numerous occasions but am unable to get it loaded in order to use it. Also, my 6 mos. support expired on the 1st of March and unless I pay $42 I am not eligible to use the ‘Get Support’ option.
Dear Elyles,
Could you please specify what kind of errors/issues exactly you get when you upload the theme to Wordpress? Please make sure this is not a Wordpress.com account but the Wordpress engine downloaded and installed from Wordpress.org. Our themes are not compatible with Wordpress.com, they are for Wordpress.org Wordpress engines. Please feel free to prolong your support to get help from our professional support team on this matter. We need your Wordpress admin login credentials and FTP in order to find out what causes the issue.
Best Regards,
Hi thank you for the prompt reply. I noticed that there was an update in the theme. Great! I’ve attempted to upload the files via the cPanel. While I can see the files in cPanel in the themes’ folder, I can’t see them as an option under themes on the wp-admin Dashboard so that I can activate it.
This is despite the fact that I used cPanel to load another theme I purchased on Envata which uploaded and can see in the wp-admin/Dashboard to activate with no problems.
Lastly, does the upgrade contain the PSD files or can I obtain them easily? If so, please advise.
Best always~
Please disregard the request for assistance in uploading. I figured out that it was being uploaded to an old folder and is in the right, new folder and is accessible from the dashboard to activate. Yeah!!! 
However, I would still like access to the PSD files when possible. Best always~
Dear Elyles,
Great News! 
Glad to hear you were able to figure out the issue on your own!
As for the PSD files, could you please submit the ticket (select Pre-Sales section instead of Support), with the request for PSD files and we will email them to you.
Best Regards,
Thank you for the reply! However, I am unable to find the “Pre-Sales” section. Is there a link or perhaps a link to the PSD files? Please advise. Best always~
Dear Customer,
The link to PSD files is sent to the customers email or via the ticket. Please provide us with the email address we can send the PSD files to.
Looking forward to your reply,
Hello, Great job.. Where I can import the slider from demo of Jacqueline? Best regards
Hello I Find…. Good
Dear Customer,
Alright, that sounds good! Glad to hear you were able to figure out the solution on your own!
Best Regards,
Hello,
I’m having a Revolution Slider Error. The plugin is not active without registering it and I would have to purchase to register. Any Advice?
Hello,
Thank you for purchasing the theme!
Purchasing the plugins licences is optional and not needed if they came bundled with a theme.
Since Visual composer and Revolution Slider plugins are a part of the theme, the new versions of them are included into each theme with every new theme update.
You can also contact us to get the latest versions of Visual Composer or Revolution Slider plugins submitting a support ticket here https://themerex.ticksy.com/
Best Regards,
hello there, does this theme include revolution slider or do I need to purchase it seperately?
Hello,
Thank you for your interest in our theme!
Yes. the Slider Revolution plugin is included into the theme!
Please do not hesitate to contact us in case of any further questions or queries, we are more than happy to assist!
Best Regards,
Where can I adjust the price for menu items?
Dear Customer,
Please go to Menu Items in admin, select the Menuitem post, scroll down to Theme Options, go to MenuItems tab and you will see the option of changing the price http://prntscr.com/eccqfs
Best Regards,
Hi.. I´ve been trying to contact you through the official page, but it just didn´t work. I have problems with Visual Composer – plugin can´t be correctly installed because of fatal error – Warning: require_once(/www/g/u/u60751/public_html/wp-content/plugins/js_composer/include/helpers/helpers_factory.php): failed to open stream: No such file or directory in /www/g/u/u60751/public_html/wp-content/plugins/js_composer/js_composer.php on line 171
Fatal error: require_once(): Failed opening required ’/www/g/u/u60751/public_html/wp-content/plugins/js_composer/include/helpers/helpers_factory.php’ (include_path=’.:/usr/local/php55/share/pear’) in /www/g/u/u60751/public_html/wp-content/plugins/js_composer/js_composer.php on line 171
Thanks.
Dear Customer,
Thank you for purchasing the theme!
The ticket system is okay now. Could you please try again and submit the ticket because we need your Wordpress admin login credentials and FTP login to be able to investigate what causes the issue and solve it.
Best Regards,
hi! nice theme! I have been trying to change header color. Its possible to do this? Pages>Page1>theme options>customization>Header>Top style “Featured”> Top panel Image “no”.
And it is possible to change names of the buttons, such as in the front page >> newsletter “Subscribe”.
Thank You!
Dear Customer,
Please add this piece of code to Theme Options – Custom CSS in admin and with that done, please replace this default color code with the color code you prefer:
.top_panel_image_hover { background-color: rgba(142,212,204,0.6); }
Please edit the .pot file located in wp-content/themes/jacqueline/ languages directory on FTP to change the buttons titles.
In case of any further issues or difficulties, please submit the support ticket at https://themerex.ticksy.com/ to get some help from our professional support team.
Best Regards,
Hi! I have been trying to submit a support ticket all morning but the site has been down. I have code showing on my site and I can’t not figure out how to get rid of it. It seemed to be fine last night and today code is showing and homepage has right column that wasn’t previously there. http://huesalonballantyne.com/wp-content/uploads/2017/02/Screen-Shot-2017-02-21-at-12.15.43-PM.png Thank you!
Dear Customer,
We have received your last reply in ticket and we are happy to hear that you were able to solve the issue on your own. Please do not hesitate to open new tickets to get any further help and assistance, we are always happy to assist with any possible issues or queries you might experience!
Best Regards,
Hey there. Nice theme but I can’t find any internal services pages. Do you have demo pages so I can see what individual service pages will look like?
Dear Customer,
Sure, here are the links to Service Pages:
http://jacqueline.themerex.net/servicespage/ http://jacqueline.themerex.net/services-2/Best Regards,
Hi Melissa. I already saw those pages. Those appear to be main top level services pages. If you click on “view more” on any of the individual services, that should take you to the specific services page. But it doesn’t. Those are the pages which I’d like to see before buying the theme. For example: where is the services page for the “Couples Massage”?
Dear Customer,
Thanks for the detailed explanation!
The point is that the View More buttons in Services shortcode do not link to any posts or pages by default. You can assign any link you prefer to any post or page etc in the Services shortcode here depending on your needs http://prntscr.com/eb0v2o
Please let us know in case of any further questions or queries.
Best Regards,
I realize the “view more” button can point to anyplace. I was just wanting to know if you have a page setup on the demo for specific services. Do you have a services page specifically for “couples massage” or for “the beauty lift”? It seems you just have the parent category page for services.
Dear Customer,
There are no specific posts/pages for “couples massage” and for “the beauty lift” included by default.
Here is the list of all services post included into the theme by default: http://prntscr.com/ebh2nwHere are the samples of individual services pages:
http://jacqueline/services/resort-robes/ http://jacqueline/services/physiotherapy/and services groups:
http://jacqueline/services_group/other/ http://jacqueline/services_group/types-of-massages/Please let us know in case of any further questions or queries on this matter.
Thanks but other than http://prntscr.com/ebh2nw, none of the other links worked. They all go to a dead page.
Are you still there? I was hoping to see an example for an attractive internal services page but the link you shared is broken: http://jacqueline/services/physiotherapy/
Hello!
Is there a quick way to change the general colour scheme?
Dear DarrenStauth,
Thank you for purchasing the theme!
Sure, please go to Appearance – Fonts and Colors to manage the colors and add new color schemes:
http://jacqueline.themerex.net/doc/images/theme_options_color.pngYou can learn more on this from the documentation http://jacqueline.themerex.net/doc/#theme_options
Best Regards,
Hi Team, Can we able to make the links of the button go to a page which has visual composer, currently it is going to services secttion which have no visual cmposer. I want this to support visual composer. I mean that i need to make a landing page for offers, which will take to all offers, where i can create using visual composer . How to do that I need to link from home page the the landing page fromt he three boxes in the home page , to to give custom link to the button on the three boxes https://lh3.googleusercontent.com/-v05HvUTFCE8/WJ3y7deQS-I/AAAAAAAABWw/QYd6LuXYxP4nxjGGYXFJGdFa1pjNruvqQCL0B/h668/2017-02-10.png
Dear Customer,
Please go to Visual Composer – Role Manager – select ‘Custom’ for Post types, then ‘Services’ in order to activate the Visual Composer for Services posts as well.
As for the Services, there is no such an option in the Services shortcode by default. It just displays the list of service items, each of which leads to its corresponding post automatically.
However, you can achieve the desired by means of Custom Services shortcode. But please note that the CSS styling for the Custom Services block might not be exactly the same as for the default Services block you have now.
Add the new services shortcode and please put a tick next to ‘Custom Services’ option. Save changes.
http://prntscr.com/ddn050Then add the Services Item to the Services Shortcode clicking the ’+’ mark http://prntscr.com/ddn0w3
Specify the title and the URL for the Custom Services item http://prntscr.com/ddn1cp
Best Regards,
Hello team, Thank you its working, if i have any doubts i will message. Good support team
Dear Customer,
Sure, warm welcome! Always happy to assist!
Sure, please feel free to submit the new tickets in case of any further issues or difficulties!
Hi Team, your theme design is super, but the admin is not a user friendly one, please next time when you develop a theme, please make it more userfriendly, I have seen many issues in the theme, how to edit the contact form of the contact page, it is not contact form 7 right, in the home page, under the services box, when i created a button, I tried to change the button text color to white to brown it is not working, it is overriding with other css. In the home page, I made custom columns how to add the text with this, see the screennshot https://fb-s-d-a.akamaihd.net/h-ak-xpl1/v/t35.0-12/16804687_1285140391573373_1921010399_o.png?oh=915d288fcdbccb657aa34f7ff07ea96b&oe=58A5D460&__gda__=1487247156_32ffc1bccefd56a9c9398cca3d8ba0e2 . I created a “Book an Appointment” button in the top, how to make it in mobile. I want to make the header like this, https://scontent-sin6-1.xx.fbcdn.net/v/t35.0-12/16763484_1285150818238997_1233179864_o.png?oh=1d76d263bc0d1bf912bd15f16c498e7b&oe=58A6B803 . I tried to do this but not working at all.
Dear Customer,
Please submit a new ticket for each single issue in our ticket system so that we can investigate all issues closer and provide you with the solutions.
As for the contact form, yes, this is not a contact Form 7. You can add more fields to the contact form by duplicating the existing lines of code for the fields in wp-content/themes/jacqueline/templates/trx_form/form_1.php file. As for translating/editing the fields, please open jacqueline .pot file in wp-content/themes/languages directory on FTP in Poedit software. Click ‘Create New Translation’ in the file and select the language you prefer (make sure the language variation is the same as selected inSettings – General in admin) http://prntscr.com/doe3l0 . With that done the .po file will be generated out of .pot one. Translate the text strings in Poedit software and save the file. As soon as you save this .po file, the .mo file will be generated automatically. Upload these .po and .mo file to wp-content/themes/languages directory on FTP Please check this video tutorial for better understanding of the procedure: https://youtu.be/aXFvCXp2EVc
Best Regards,
Hey, Good afternoon I’m wondering how I can change the icons on this session http://preview.themeforest.net/item/jacqueline-spa-massage-salon-theme/full_screen_preview/17101639?_ga=1.100962305.1650417306.1485456389 left next of each topic, I’d like to put there a vector or image
Dear Dayrom,
The link provided leads to the theme demo, not to any specific section or page. We assume you are referring to the Services section icons. If so, please go to Services in admin, select the Services post – scroll down to Theme Options – Blog and Single – Single page and you will see the icons available there. If you need to add your own icon to the list, please check this video tutorial on this point https://www.youtube.com/watch?v=kvqRNIINsds
Best Regards,
thanks I’ve followed the steps but it doesn’t show the new icons http://www.thelashlounge.com/rebuild/services2/
Dear Dayrom,
In this case we need to investigate the issue to see what prevents the icons from display on your side. Please submit the support ticket with your purchase code and admin and FTP login credentials so that we can take a closer look into the issue.
Best Regards,
Hi Team, Can we able to make the links of the button go to a page which has visual composer, currently it is going to services secttion which have no visual cmposer. I want this to support visual composer. https://lh3.googleusercontent.com/-v05HvUTFCE8/WJ3y7deQS-I/AAAAAAAABWw/QYd6LuXYxP4nxjGGYXFJGdFa1pjNruvqQCL0B/h668/2017-02-10.png
Hello,
Please go to Visual Composer – Role Manager – select ‘Custom’ for Post types, then ‘Services’ in order to activate the Visual Composer for Services posts as well.
Best Regards,
Hi, 1. I need change slug name from ‘services’ to ‘uslugi’ – where can I do that? 2. I need to add custom taxonomy like ‘services’ as an option for menus under “Appearance > Menus” – what i need to do?
Ticket is submitted, but with no response..
Dear Customer,
Your ticket has been answered. Please check. Also please note that our working hours are Mo-FR – 10 00 -19 00 CET.
Best Regards,
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