604 comments found.
Where can I adjust the price for menu items?
Dear Customer,
Please go to Menu Items in admin, select the Menuitem post, scroll down to Theme Options, go to MenuItems tab and you will see the option of changing the price http://prntscr.com/eccqfs
Best Regards,
Hi.. I´ve been trying to contact you through the official page, but it just didn´t work. I have problems with Visual Composer – plugin can´t be correctly installed because of fatal error – Warning: require_once(/www/g/u/u60751/public_html/wp-content/plugins/js_composer/include/helpers/helpers_factory.php): failed to open stream: No such file or directory in /www/g/u/u60751/public_html/wp-content/plugins/js_composer/js_composer.php on line 171
Fatal error: require_once(): Failed opening required ’/www/g/u/u60751/public_html/wp-content/plugins/js_composer/include/helpers/helpers_factory.php’ (include_path=’.:/usr/local/php55/share/pear’) in /www/g/u/u60751/public_html/wp-content/plugins/js_composer/js_composer.php on line 171
Thanks.
Dear Customer,
Thank you for purchasing the theme!
The ticket system is okay now. Could you please try again and submit the ticket because we need your Wordpress admin login credentials and FTP login to be able to investigate what causes the issue and solve it.
Best Regards,
hi! nice theme! I have been trying to change header color. Its possible to do this? Pages>Page1>theme options>customization>Header>Top style “Featured”> Top panel Image “no”.
And it is possible to change names of the buttons, such as in the front page >> newsletter “Subscribe”.
Thank You!
Dear Customer,
Please add this piece of code to Theme Options – Custom CSS in admin and with that done, please replace this default color code with the color code you prefer:
.top_panel_image_hover { background-color: rgba(142,212,204,0.6); }
Please edit the .pot file located in wp-content/themes/jacqueline/ languages directory on FTP to change the buttons titles.
In case of any further issues or difficulties, please submit the support ticket at https://themerex.ticksy.com/ to get some help from our professional support team.
Best Regards,
Hi! I have been trying to submit a support ticket all morning but the site has been down. I have code showing on my site and I can’t not figure out how to get rid of it. It seemed to be fine last night and today code is showing and homepage has right column that wasn’t previously there. http://huesalonballantyne.com/wp-content/uploads/2017/02/Screen-Shot-2017-02-21-at-12.15.43-PM.png Thank you!
Dear Customer,
We have received your last reply in ticket and we are happy to hear that you were able to solve the issue on your own. Please do not hesitate to open new tickets to get any further help and assistance, we are always happy to assist with any possible issues or queries you might experience!
Best Regards,
Hey there. Nice theme but I can’t find any internal services pages. Do you have demo pages so I can see what individual service pages will look like?
Dear Customer,
Sure, here are the links to Service Pages:
http://jacqueline.themerex.net/servicespage/ http://jacqueline.themerex.net/services-2/Best Regards,
Hi Melissa. I already saw those pages. Those appear to be main top level services pages. If you click on “view more” on any of the individual services, that should take you to the specific services page. But it doesn’t. Those are the pages which I’d like to see before buying the theme. For example: where is the services page for the “Couples Massage”?
Dear Customer,
Thanks for the detailed explanation!
The point is that the View More buttons in Services shortcode do not link to any posts or pages by default. You can assign any link you prefer to any post or page etc in the Services shortcode here depending on your needs http://prntscr.com/eb0v2o
Please let us know in case of any further questions or queries.
Best Regards,
I realize the “view more” button can point to anyplace. I was just wanting to know if you have a page setup on the demo for specific services. Do you have a services page specifically for “couples massage” or for “the beauty lift”? It seems you just have the parent category page for services.
Dear Customer,
There are no specific posts/pages for “couples massage” and for “the beauty lift” included by default.
Here is the list of all services post included into the theme by default: http://prntscr.com/ebh2nwHere are the samples of individual services pages:
http://jacqueline/services/resort-robes/ http://jacqueline/services/physiotherapy/and services groups:
http://jacqueline/services_group/other/ http://jacqueline/services_group/types-of-massages/Please let us know in case of any further questions or queries on this matter.
Thanks but other than http://prntscr.com/ebh2nw, none of the other links worked. They all go to a dead page.
Are you still there? I was hoping to see an example for an attractive internal services page but the link you shared is broken: http://jacqueline/services/physiotherapy/
Hello!
Is there a quick way to change the general colour scheme?
Dear DarrenStauth,
Thank you for purchasing the theme!
Sure, please go to Appearance – Fonts and Colors to manage the colors and add new color schemes:
http://jacqueline.themerex.net/doc/images/theme_options_color.pngYou can learn more on this from the documentation http://jacqueline.themerex.net/doc/#theme_options
Best Regards,
Hi Team, Can we able to make the links of the button go to a page which has visual composer, currently it is going to services secttion which have no visual cmposer. I want this to support visual composer. I mean that i need to make a landing page for offers, which will take to all offers, where i can create using visual composer . How to do that I need to link from home page the the landing page fromt he three boxes in the home page , to to give custom link to the button on the three boxes https://lh3.googleusercontent.com/-v05HvUTFCE8/WJ3y7deQS-I/AAAAAAAABWw/QYd6LuXYxP4nxjGGYXFJGdFa1pjNruvqQCL0B/h668/2017-02-10.png
Dear Customer,
Please go to Visual Composer – Role Manager – select ‘Custom’ for Post types, then ‘Services’ in order to activate the Visual Composer for Services posts as well.
As for the Services, there is no such an option in the Services shortcode by default. It just displays the list of service items, each of which leads to its corresponding post automatically.
However, you can achieve the desired by means of Custom Services shortcode. But please note that the CSS styling for the Custom Services block might not be exactly the same as for the default Services block you have now.
Add the new services shortcode and please put a tick next to ‘Custom Services’ option. Save changes.
http://prntscr.com/ddn050Then add the Services Item to the Services Shortcode clicking the ’+’ mark http://prntscr.com/ddn0w3
Specify the title and the URL for the Custom Services item http://prntscr.com/ddn1cp
Best Regards,
Hello team, Thank you its working, if i have any doubts i will message. Good support team
Dear Customer,
Sure, warm welcome! 
Always happy to assist!
Sure, please feel free to submit the new tickets in case of any further issues or difficulties!
Hi Team, your theme design is super, but the admin is not a user friendly one, please next time when you develop a theme, please make it more userfriendly, I have seen many issues in the theme, how to edit the contact form of the contact page, it is not contact form 7 right, in the home page, under the services box, when i created a button, I tried to change the button text color to white to brown it is not working, it is overriding with other css. In the home page, I made custom columns how to add the text with this, see the screennshot https://fb-s-d-a.akamaihd.net/h-ak-xpl1/v/t35.0-12/16804687_1285140391573373_1921010399_o.png?oh=915d288fcdbccb657aa34f7ff07ea96b&oe=58A5D460&__gda__=1487247156_32ffc1bccefd56a9c9398cca3d8ba0e2 . I created a “Book an Appointment” button in the top, how to make it in mobile. I want to make the header like this, https://scontent-sin6-1.xx.fbcdn.net/v/t35.0-12/16763484_1285150818238997_1233179864_o.png?oh=1d76d263bc0d1bf912bd15f16c498e7b&oe=58A6B803 . I tried to do this but not working at all.
Dear Customer,
Please submit a new ticket for each single issue in our ticket system so that we can investigate all issues closer and provide you with the solutions.
As for the contact form, yes, this is not a contact Form 7. You can add more fields to the contact form by duplicating the existing lines of code for the fields in wp-content/themes/jacqueline/templates/trx_form/form_1.php file. As for translating/editing the fields, please open jacqueline .pot file in wp-content/themes/languages directory on FTP in Poedit software. Click ‘Create New Translation’ in the file and select the language you prefer (make sure the language variation is the same as selected inSettings – General in admin) http://prntscr.com/doe3l0 . With that done the .po file will be generated out of .pot one. Translate the text strings in Poedit software and save the file. As soon as you save this .po file, the .mo file will be generated automatically. Upload these .po and .mo file to wp-content/themes/languages directory on FTP Please check this video tutorial for better understanding of the procedure: https://youtu.be/aXFvCXp2EVc
Best Regards,
Hey, Good afternoon I’m wondering how I can change the icons on this session http://preview.themeforest.net/item/jacqueline-spa-massage-salon-theme/full_screen_preview/17101639?_ga=1.100962305.1650417306.1485456389 left next of each topic, I’d like to put there a vector or image
Dear Dayrom,
The link provided leads to the theme demo, not to any specific section or page. We assume you are referring to the Services section icons. If so, please go to Services in admin, select the Services post – scroll down to Theme Options – Blog and Single – Single page and you will see the icons available there. If you need to add your own icon to the list, please check this video tutorial on this point https://www.youtube.com/watch?v=kvqRNIINsds
Best Regards,
thanks I’ve followed the steps but it doesn’t show the new icons http://www.thelashlounge.com/rebuild/services2/
Dear Dayrom,
In this case we need to investigate the issue to see what prevents the icons from display on your side. Please submit the support ticket with your purchase code and admin and FTP login credentials so that we can take a closer look into the issue.
Best Regards,
Hi Team, Can we able to make the links of the button go to a page which has visual composer, currently it is going to services secttion which have no visual cmposer. I want this to support visual composer. https://lh3.googleusercontent.com/-v05HvUTFCE8/WJ3y7deQS-I/AAAAAAAABWw/QYd6LuXYxP4nxjGGYXFJGdFa1pjNruvqQCL0B/h668/2017-02-10.png
Hello,
Please go to Visual Composer – Role Manager – select ‘Custom’ for Post types, then ‘Services’ in order to activate the Visual Composer for Services posts as well.
Best Regards,
Hi, 1. I need change slug name from ‘services’ to ‘uslugi’ – where can I do that? 2. I need to add custom taxonomy like ‘services’ as an option for menus under “Appearance > Menus” – what i need to do?
Ticket is submitted, but with no response..
Dear Customer,
Your ticket has been answered. Please check. Also please note that our working hours are Mo-FR – 10 00 -19 00 CET.
Best Regards,
Yesterday I bought this theme, but not working, it is showing error, i have send you ticket, can you please try . I really liked your theme so much. Can you please test whether it is working, if it is not working, please send me request how to refund the money.
Dear Customer,
Unfortunately, we have received no tickets from you (used your nickname jacob1985 for search). Could you please provide us with the ticket ID here so that we can locate it and fix the issue in order to make you one of our happy customers!
Looking forward to your reply,
Hi Melissa, I dont know whehter you checked my ticket, yesterday itself i have send you. I got a reply from Mr. Irvin . He told me to increase memory, can you please tell me how to increase memory please guide me
Hi Team the theme is working now thanks. I liked your theme design so much, but the theme options is not that much good . when we edit something and save it, the save button looks the same action, it should say saving, otherwise people will think that no action is going on . you have to improve the theme options
Dear Jacob,
The solution to the issue like that is as follows: Make the backup of the current core.messages.min.css file located in wp-content/themes/jacqueline/fw/js/core.messages directory on FTP and then delete this file. Test the ‘Save’ button.
Since we had all your login credentials in your previous ticket, we have fixed the issue for you. Please check your ‘Save’ button now. It should work properly now.
Best Regards,
Please go to Slider Revolution – Slider Settings – Navigation – Bullets – select ‘No’ http://prntscr.com/e6h49a
Hi Help me with this issue >>
http://prntscr.com/e6nk0oDear Customer,
Your ticket on this issue has bee solved. Please check it.
Best Regards,
Hi
My website url >> http://www.noorsanctuary.com/ I need to make the services page working. Can you help me? http://prntscr.com/e65jjd Also help me sort this url issue?? http://prntscr.com/e65kbsDear Customer,
The issue has been fixed in your ticket on this issue.
Best Regards,
Hello Team, I am interested in your theme, I would like to know few things, 1) Can we able to customize the top area easily, that is in the place of social media icons, i need to add a “BOOK NOW BUTTON” . 2). This theme supports visual composer right. 3). Also does this theme work with godaddy’s economy plan “https://www.godaddy.com/hosting/web-hosting” 4). Does this theme supports visual form builder, https://vfbpro.com/ . The purpose of this form is I can export the data, that is why i use this form instead of contact form7
Hello Jacob,
Thank you for your interest in our theme!
1. Yes, it is possible to add the button by means of editing the.php files. 2. Yes, the Visual Composer plugin is included 3. The theme is for Wordpress engine, so please consult GoDaddy to find out if this plan supports Wordpress, the theme requirements specifically are http://jacqueline.themerex.net/doc/#requirements. Please contact Godaddy to find out if this plan supports all the requirements. 4. Unfortunately, we do not guarantee the theme full compatibility with all plugins and extensions, forms builders etc. Since the form builder you are referring to is a paid one, unfortunately, we are not able to test it with the theme so we cannot guarantee the 100% compatibilty with the theme.
Best Regards,
Hi! Im so happy with your theme, I have Just a question about how can i do to not appear the description under the logo in the header. https://www.dropbox.com/s/kzwhsx1zvdrlms8/Captura%20de%20pantalla%202017-02-07%20a%20las%2016.45.13.png?dl=0
Dear Fran_martinez,
We are glad to hear you liked the theme! As for the issue, could you please submit the support ticket, clicking ‘Get Support’ banner on the item page, with your site URL and the admin login so that we can investigate the issue closer and provide you with the solution.
Best Regards,
Hi For the home page slider need to reduce the height by 30%. Can you help me?
Dear Customer,
Please go to Revolution Slider – select the slider you use for your Homepage – go to Slider Settings and edit the following value to change the slider height
http://prntscr.com/e05w5jIf the issue still persists, please click ‘Get Support’ banner to submit the ticker and get some professional help of our support team.
Best Regards,
Dear Customer,
Please make sure the Booked plugin is installed on your site.
If the issue still persists, please submit the support ticket, clicking Get Support banner on the item page, with your login credentials so that we can take a closer look into the issue.
Best Regards,
Is it possible to set the order of the menu items ? For me there is an issue, the theme doesn’t respect the good order !! (manual way…)
Dear Customer,
For the order issue, please connect to FTP and in wp-content/themes/jacqueline/fw/core/core.lists.php, please swap the code on lines 963 and 964 around – make the code from line 963 display on line 964 and vice versa – the code from line 964 display on line 963. It should look like that http://prntscr.com/dxn8cy. It should solve the order issue. This fix is going to be added into the next update, it just takes some time for the update to appear on ThemeForest. If the issue still persists, please submit the support ticket clicking ‘Get Support’ banner with your FTP login credentials so that we can take a closer look into the issue.
Best Regards,
Hi there, It works thank you ! i’ll send to you in support ticket the creditentials FTP to allow you to have a look about the date issue. Thanks, regards !
Dear Customer,
Sure, warm welcome!
Best Regards,
DATE FORMAT ISSUE Hi there I use the theme and would like to know how to change the date format (blog) ? My WP is setted with french date format (DD/MM/YYYY) but it appears M-D-YYYY with the theme…thank you, best regards !
Dear Customer,
Could you please submit the ticket clicking ‘Get Support’ banner on the item page with your Wordpress login credentials and FTP so that we can take a closer look into the issue.
Best Regards,
hi there…. want to switch from mail theme to child theme, and to avoid loosing all customization done i need to export all the settings, but the export function seems not to work. When i press “export” button nothing happens, even if i press import button Could you please help?!?
Dear Customer,
Please try the following solution – make the backup of the current core.messages.min.css file located in wp-content/themes/jacqueline/fw/js/core.messages directory on FTP and then delete this file. Test the ‘Export’ button.
If it still does not work, please contact us via the ticket system clicking ‘Get Support banner on the item page, specifying Wordpress admin login and FTP credentials in ticket so that we can investigate the issue closer.
Best Regards,
I’ll try what you suggest… Meanwhile i’ve opened a ticket about another serious problem. Could you please help and answer?
Dear Customer,
We have replied in your ticket. Please check it.
Best Regards,
I changed the place of fonts & colors.
But text font size of blog etc does not change
Where should I change?
Dear Customer,
Thank you for purchasing the theme!
First of all, please make sure the memory_limit on your server is set to 256M or 512M for creating custom color schemes with LESS CSS compiler.
If the issue still persists, could you please submit the support ticket clicking ‘Get Support’ banner on the item page, specifying your site URL and the login credentials, in order to get some professional help and assistance from our support team.
Best Regards,
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