10688 comments found.
Hi, SW-support, I can’t find the SUPEE 6788 patch in unzipped files, where is it?
Yes, there are no this Magento patch in theme files. you will download it from your magento connection
Regards
Hi, I am trying to make changes to the Porto – Settings Panel and none of the changes are being made. Everything works in the Porto – Design Panel when I make a change.
Any suggestions to get this working?
Thanks
Thanks for using Porto,
Please try to remove pub/media/porto/configed_css/settings_default.css and go Porto -setting panel > Save Configure
Regards
Hi
That still did not work. Please help.
Thanks
Please open new ticket at https://smartwave.freshdesk.com/helpdesk/ to get the check for that
Regards
Please open new ticket at https://smartwave.freshdesk.com/helpdesk/ to get the check for that
Regards
The theme is great, just found some issues like: 1) If I set Sticky Header option to YES then the scroll bar of the shopping cart do not work when you have several products on the cart ( more than can show on first page ) as you scroll the main page and the cart scroll bar do not work. I had to disable sticky header. 2) The menu on mobiles do not work ok on iOS as it takes all the screen and do not allow to go out of menu in a normal way to go back to site page. this seems to be a bug which comes from Magento Luma ( parent ) template. I had to solve it manually.
Thanks for using Porto,
But Your 6 months of support period is now expired. Could you please purchase support extension to get further support? Your 6 months of support period is now expired. Once you purchase support extension, please contact us through helpdesk https://smartwave.freshdesk.com/helpdesk again with your issue details.
Regards
Hi, I have tried installing your theme by the instructions but I am getting a fatal error after trying to compile var/di…
I have installed theme files and patch into magento root folder, after running: php bin/magento setup:upgrade I get the “Please re-run Magento compile command” so I run the command: php bin/magento setup:di:compile
As it is compiling the error that occurs is: Fatal error: Class ‘Magento\Catalog\Model\Category\DataProvider’ not found in /var/www/html/magento/app/code/Smartwave/Megamenu/Model/Category/DataProvider.php on line 14
If anyone could point me in the right direction to solve that would be great.
Thanks for using Porto,
Please open new ticket at https://smartwave.freshdesk.com/helpdesk to get the help on this
Regards
Before renewing my support, would it be possible to have the homepage slider modified to click anywhere on the images to send directly to the link instead of a small link button?
a href code is not working for me. This is with slider 7
Please extend the support package, then back to us in helpdesk to get the support again
Thanks and have a great weekend 
Regards
Hi, I purchased porto theme for magento 2, after that, I tried the installation under the domain demo.xx.com. However, after I finish the testing, I fail to migrate it to my production site www.xx.com. I cannot activate the theme under the domain www.xx.com. I have reported this problem to swtheme@gmail.com but have not received any reply.
I am totally frustrated. What can I do so that I can use the theme on my production site?
Thanks in advanced.
Thanks for using Porto,
Please open new ticket at https://smartwave.freshdesk.com to get the help on this
Regards
Hello, which file I need to change to open the search bar by clicking at the search icon in mobile version (if you can see now the bar he is always open in the mobile version – https://www.ttu.co.il/) Thanks
Thanks for using Porto
But i cannot open your site. Please check its conneciton
Regards
please check now Thanks
Please kindly open new ticket at our helpdesk to get the help on this
Regards
Please kindly open new ticket at our helpdesk to get the help on this
Regards
Hi I would like to change the search terms in the search box. How could i do it? By now it is Chercher… Visible here : www.laboitedevin.com/2017
Thanks for using Porto,
But i am not sure what you are trying to achieve?
Regards
Hi i simply wanted to change the word “Chercher…” and have a custom word…
You can use the translate inline function to change this text
Regards
Hi i tried to do this with the inline traduct function already but the term is not concerned…
Hi, After updating to latest theme release on magento 2.1.2 I have broken theme elements (ajax cart being one of them)
Did you apply the theme patch for Magento 2.1.x yet?
Regards
yes I did, as part of the update.
But Your 6 months of support period is now expired. Could you please purchase support extension to get further support? Your 6 months of support period is now expired. Once you purchase support extension, please contact us through helpdesk again with your issue details.
Regards
Hi I wonder if it would possible to implement antoher demo’s product view (buttons appearing on hover, like on the demo 2 for example), within my demo 3 templated and already custumized store…? Thank you Regards Miran
Please contact us via helpdesk to get the help on this
Regards
Hi i have a problem qith the quickview button: when i click on it i can see the product but not in a pop-up, in the parent window. How could i have the same behaviour vicible on the demos?
Thanks regrds Miran
Thanks for using Porto,
How can i check your problem, please?
Regards
Hi It is visible here : www.laboitedevin.com/2017/boites-de-vin.html
Hi i would like to know if someone could check for my problem please?
Hello. I confirm Product Label is not working on Magento 2.1.4 such as “New”, “Sale”, or “Discount Percent”
Thanks for using Porto,
Please make sure you did set the starting/ending date option for both new/discounted products. If you already do it, please contact us via helpdesk to get the support for that.
Regards
Yes. I did set up starting and ending date for New and special price.
Please open new ticket at https://smartwave.freshdesk.com/helpdesk/ to get the support for that
Regards
Hello, For some reasons, products cannot be added to the cart. Please help.
Thanks for using Porto,
But Your 6 months of support period is now expired. Could you please purchase support extension to get further support? Your 6 months of support period is now expired. Once you purchase support extension, please contact us through helpdesk again with your issue details.
Regards
Hi there I’m on a Porto themed website, with futur french clients I tried to traduct some English terms left there:
/app/locale/fr_FR/Mage_Contacts.csv file. “Leave”,”Laissez ” “Contact”,”Contact”
But i can’t traduct all the phrases, only one part of them… See here: www.laboitedevin.com/2017/contacts
Thanks regards Mirans
Thanks for using Porto,
Please try to use the Translate Inline function to translate some strings
Regards
Hi Ok i will try it… but where could i find it??
Hi i found it by myself : config > developper Thank you!
And all the strings that i can’t traduct with inline traduct how could i do it?
So, please translate these strings in csv file
Regards
OK thank you, but it’s not easy to find out in what csv file the string to be translated can be found
Hello, considering the message once a customer is loged in as you can see here http://imgur.com/a/tstfX , since i’m using your demo 16, is possible to show this message in the header near the logo as you can see here http://imgur.com/a/GuHZB or in other well visible place?
Thank you very much
Sorry, it is impossible to show welcome message to your favourite position like that
Regards
In the others DEMO that message appear, in demo 16 there is no way to show that message?
The welcome message will show above the slider section
Regards
Can you give me a suggestion on how to show that message above the slider section?
Sorry, can you tell me please how to show that message above the slider section or above the category page?
Please kindly update the ticket to get the help on that
Regards
Hi i purchased Porto and am customizing it. I have some categories with sub categories. And in the menu, i can see the sub category indicator, but any sub menu opens on hover. What am i doing wrong?
When in the mobile menu, the sub categories are indicated with a + sign and on click they open…
Thanks Regards Miran
Thanks for using Porto,
I am not sure of what your problem is. How can I test this, please?
Regards
Hi my website is here: www.laboitedevin.com And when you will hover the menu items with sub categories, the submenu doesn’t open.
Thanks for your help
Regards
Sorry, but i am unable to open your site because of maintain mode
Regards
Hi, sorry for this! my fault It is visible here : www.laboitedevin.com/2017/boites-de-vin.html
hi i would like to know if you can check my issue? Regards Miran
why so expensive your item support renew? at this money i can buy another theme with 1year support !!!
I am so sorry, but this is Evanto’s policy. Author is not a seller on Themeforest, we only get the commission from sales
Regards
Header width is increasing as and when I add categories using mega menu. Please help.
Hello,
I’m sorry but for support on ThemeForest you need to use the account which was used to buy the theme.
Kind regards
Does this theme support multiple stores off one Magento 2 installation with different look and feel for each store?
Thanks for interested in Porto,
If you have multistore setup in your Magento, then our theme can work in multistore without any problems.
Regards
issue when installed – Mage registry key “_singleton/megamenu/observer” already exists
Ticket opened #13498 – please help I will report here how it goes
Thanks
Thanks for using Porto,
It seems a conflict issue. We will check this and get back to you with any update on your problem asap
Regards
Please – This is a live site and every second its down we are losing potential sales – If we cannot resolve quick i will need to revert to a backup
THANKS
Please check the comment in your ticket!
Regards