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Hello,

Thanks for contacting us. It seems that there is trouble with your comments. We could not see it. This is what I can see: http://prntscr.com/g3pbx0

If there is any issue, please create a ticket at our Support System http://support.ytcvn.com/ at and provide us more information. After that we will check and help you.

Thanks,

Hello,

Our teammate has replied you but has not received response: http://prntscr.com/g597ti

Please follow the ticket then it will be easier for us to help you. Except for weekends and holidays, we will try to reply you in 24 hours and then please follow and response us in the ticket. The comment here does not make us to help faster.

Thanks,

Hello, we responded, here’s the evidence or the link to the open ticket – I can send you screenshots too, this is ridiculous, this shouldn’t be taking so long. Ticket Link – http://support.ytcvn.com/tickets.php?id=4244#reply

Hello,

I checked and see your replies updated about 15 minutes ago, it’s 2h45pm now: http://prntscr.com/g5avix Our supporter will checked and replies you as soon as possible and no more than 24 hours. We’re sorry that we have many tickets per day so please wait for us.

Thanks,

Also is it possible to have a different image per page?

Hello,

Thank you very much for your question.

For the Breadcrumb, you can upload the image you want in Appearance > Theme Options > General > Breadcrumb Background.

You can see image for more detail: http://prntscr.com/g2cnk4 Currently, this theme just support 01 breadcrumb background image for the site.

If there is any other question, please contact us at http://support.ytcvn.com/ then we will help you.

Thanks,

So glad that it’s okay now!

If there is any difficulty, please please create a ticket at our Support System http://support.ytcvn.com/ then our team will help you.

Thanks,

Appreciated. Great Theme by the way,

Thank you very much! We’re really glad to hear that

Hello,

Thanks for contacting us.

I see that you created ticket #TF248878 in our Support System at http://support.ytcvn.com. Our team will check and reply you in the ticket in 24 hours.

Thank you,

Perfect, thank you!

You’re welcome

Thank you! I submitted on your ticket system. Also the url: http://support.ytcvn.com/ is different from the link under Envato’s support page for you.

Thank you for resolving my issue skyoftech.

You’re welcome If you feel satisfy with our support and product, we’re so glad if you could give us a 5 star rate for this theme. It will encourage us so much!

If there is any other question during using the theme, feel free to contact us than we will continue to support you.

Thank you,

Thank you. One question, what are the columns for Customize and cPanel? (https://screencast.com/t/qO5ccqX7) I couldn’t find an answer in the docs. Also, I cannot change the font from Poppins to Open Sans, I have changed it in the theme options but still shows as poppins.

Also, where is the list of shortcodes? I have this shortcode in the footer: [logo_footer] how do I edit it?

Hi Friend,

Thanks so much for your question.

1. About Customize & CPanel option: This is only used for the Demo development then you don’t need to mind about it.

2. About the Typography, you can see the documentation here: http://www.smartaddons.com/wp_documentation/theme-options-page-metabox-in-sw-themes/#theme-typo If there is any problem, you can create a ticket in our Support System http://support.ytcvn.com/. It will be easier for our team to follow the problem and support you.

3. About the shortcodes, I’m sorry that currently we haven’t had the shortcode list. We plan to make one next time. For the logo_footer, you can edit on sw_core/sw_core.php.

If there is any other question, feel free to contact us via Support System http://support.ytcvn.com. It will be easier for our team to follow and help you.

Best Regards,

Dear Sir,

We are so sorry for your trouble. Some issues take a long time for updating. We answered your ticket, please check it

thanks!

Hello,

Thanks for contacting us. We have took a look at your site and we need some information from you to fix it for you. Please send us your website, your admin account to our Support System at: http://support.ytcvn.com. We will assist you soon.

Thank you!

Dear Sir,

This feature is not already in our theme now, but we will update this feature for our theme in near future. For your requirement, we can customize for your theme after you buy it

Of cause, our theme include a child-theme.

thanks!

Dear sir,

Thank you for informing us about this. Please ensure that you contact us via our Support System: http://support.ytcvn.com and give us your product name/ purchase code and website information to check it soon, and save time for you.

It will be replied within 24 hours (except for holidays and vacation).

Thanks again for your patience and have a nice day!

it’s nice to know, that you changed your support URL and forum!

Thanks for your understanding and we feel so sorry for that inconvenience. We are checking your ticket and will reply to you soon. Please keep following your ticket.

Dear sir,

It is: http://prntscr.com/ebg479 The time you see 17, February, we just change some images for description.

If we change anything in our package, we will write in Changelog docx.

Thanks!

Dear sir,

Please go to our website, register an account and then go to forum post your issue, technical support will help you check it. Please remember that your information and purchase code need to be filled, and don’t worry because the information is kept in admin area, nobody can see except you and admin.

Thanks!
FAQ’s . Official Support . Facebook . Twitter

Hello, can you please response. thanks

Dear sir,

Please go to our website, register an account and then go to forum post your issue, technical support will help you check it. Please remember that your information and purchase code need to be filled, and don’t worry because the information is kept in admin area, nobody can see except you and admin. We will check it right.

Thanks!
FAQ’s . Official Support . Facebook . Twitter

Dear sir,

It is the plugin we write to use in our theme. If there is any question, please let us know.

Thanks!
FAQ’s . Official Support . Facebook . Twitter

Dear sir,

Please submit ticket, we will guide you.

Thanks!
FAQ’s . Official Support

Thanks

Dear sir,

Could you submit ticket, and tell us your issue, we will assist right.

Thanks!
FAQ’s . Official Support . Facebook . Twitter

Yes, we did, it’s been very challenging to communicate. I will try again, is this the right site to reply http://www.magentech.com/submit-a-ticket/submit-ticket?

yes, Please submit ticket here. firstly, you should register, then g to the path to submit ticket to get help, it is totally free.

Thanks!
FAQ’s . Official Support . Facebook . Twitter

Thanks
FAQ’s . Official Support . Facebook . Twitter

Thanks
FAQ’s . Official Support