354 comments found.
How can I update to 1.6 now, is the diff file ready?
Hi! Answered you.
Is version 1.6.0 downloadable? When i download the zip from themeforest the file name still reads “1.5.0’”
Hi! You are right! We’ve just sent again update to TF. Very sorry for inconvenience.
Update 1.6 approved and you can download it.
how many filters i can add and can i select more then one filter in same section ?
Hi! Here we described fully about this filter http://seiko-shopify.big-skins.com/manuals/#SetupSidebarFilter We have in theme 10 filter groups for tags
thats great that means i can have almost 10 filters right ?
also do you have sort by availability option by which customer can sort my items by there inventory levels ?
unfortunately, no. Only alphabetical sort tags in groups. You will be able sort only groups.
Hey guys think I found a bug. When viewing a collection witih varient options it stills hows add the cart.. Shouldn’t the button say something like CHOOSE OPTIONS and open the product? Otherwise its adding an unknown color to their cart.
Send please staff invite to bigstepscenter@gmail.com . Our dev will check it asap.
How can we always show star rating in collection?
Hi! Try use oir mail bigstepscenter@gmail.com or write by ticket, because I can not give you skilled answere with programming. Only developers can do.
hi there, how long does it usually take support to reply as i am yet to get any answer?
Hi! But we replied yesterday to all your 10 questions. If you have not received them write us your mail, we will send it by mail.
Apologies, found it in spam. Thank you
What size does the video have to be in mega menu to fit?
Hi! Left and right columns have relative width in %. Megamenu will fit it automatically if you not set strictly width attribute for video tag.
Would it be possible to add a feature so we can choose the mobile header vs the desktop header in next update?
Hi! Unfortunatelly such option will not be released, but if we can do some advices only by ticket
Hi, is there a easy way to add a Quick View button with a quick view action to responding product in a Lookbook or banner? We want to change “Add to cart” to “Quick view” in Lookbook hover action in your Shopify theme Seiko.
Is there a list for short codes when creating buttons like above?
Hi! Write please ticket and our developer will help you to change it to quick view.
Answered by ticket.
BigSteps You’re Super! 
Nice fix! Thanks for the quick respons!
Really good support!
When will the new version be available?
Hi! 1.6 will be released in few days.
Will upgrade from 1.5 be simple?
Shopify allowes only to upload new update as new theme. But we will attach to theme diff file 1-5 to 1-6.diff in doc described how update such way. But also we give services update your customized theme to latest version for extra charge.
Support help: How to change from default to pre-defined Home page design
Hi, we just bought your Shopify theme Seiko.
We love your theme but we have some issues…
We have problem to change from default home page design (Wide) to one of the other 7 pre-defiened Home page designs.
When we try to: Shopify admin -> Online Stores -> Themes -> Customize Theme -> General – Global Settings ->Home Page choose in selectbox Home Page 4
We only have one option (the default) to choose???
http://take.ms/cOcgjHow to solve this? The main reason we purchased Seiko was to be able to fast and smart change to another pre-defined Home Page layout!!!
If we for example want to build our Home Page exactly the way your ”Banner/Home page 4” looked like in your live demo. Is there a guide for this?
Thanks in advance!
Mr Benny Forsberg
Hi! Today support team on weekend unfortunatelly. Please write your mail. I will write answers you later today.
Hi, I have done that – check your inbox – from benny.forsberg@gmail.com
Hi,is it possible to change the type of related products at product page?
Hi! It is default products block from shopify. It takes sibling products from current product collection.
Hello, I’m trying to submit support ticket but system is not working it will not submit ticket. I have send email can support confirm for me if that got the email? thank you Hello, can you please help me the product pages are broken images are not showing like they should on the right side of main images please see this product https://poshgirl.us/collections/new-products/products/black-red-rose-romper 2-Can you also tell us when the next update will be and what is cost to update our store? thanks much
Hi! We will check your request in few hours. Sorry for inconvenience.
Just installed the latest version and I don’t see any pre-defined homepages, all I have is the default
Hi! We removed all pre-defind pages from theme in latest version. Any page can be created by changing header/footer/home page sections
Hello, i recently purchased a Shopify store that has this theme installed www.inkedpride.com. The site is extremely buggy and we think it is because the theme is not up to date. Is there any way you can help us fix this ? Thanks
Hi! We remember this site, replied by mail.
Hello, i would prefer if you kept correspondence with me as i am now the owner of the site. The original owner is occupied elsewhere and may not respond for a very long time.
is there any way you can work directly with me ?
Yes, okey. Let’s move to tickets system or to bigstepscenter@gmail.com
ok i’ve emailed you thanks
Hello, how can I get the product page to be responsive? I’m adding images in different sizes inside the product description and it isn’t responsive, the images sizes doesn’t auto adjust to the screen size, just overflow the screen. Thanks in advance.
Hi! Must be responsive. Create ticket please http://help.big-skins.com/open.php?topicId=13 Our developer will give you skilled help.
Hey, when we ‘add to cart’ inside product page, it doesnt bring up the ‘product stack’ that pops up at the bottom of the page. The ‘add to cart’ button just briefly shows ‘added’. How can I fix this ?
Hi! Send us mail with admin credentials. We will fix it. We did patch for 1.5.1 Ver of Seiko
Ok. I sent in email with access permission. Also, using the tabbed grid, I have a collection of 300+ items, but it only shows a max of 47. Where can I change that.
On your demo on the categories homepage your products are in a row of 4 instead of 6 breaking the page
https://seikostore-default.myshopify.com/pages/home-page-7Hi! Thanks. Will be fixed.
Hi Guys, I opened a ticket on the last week, but no any response yet. The add to cart button on the product page not working properly. I need solution ASAP. Thanks in advance!
Hi! Send now staff invite to bigstepscenter@gmail.com and write in mail that invite from you. We will check it now . I think change ticket system, last time we lost 3 tickets. Sorry for inconvenience.
Sorry, what should I do now? Should I send my issues in mail to bigstepscenter@gmail.com? This is what I have to do?
Staff invite you can send from shopify admin panel, such way I will have access to your admin panel and check/fix problem directly in site.
Okay, I just sent the invitation..
Ready, also I’ve updated now ticket system, cleared log error. In future must be work tickets normally.
Thank you very much! It was quick!
Hello again, I just noticed something… now the add to cart button working correctly, but the price in the cart showing up with one more “0” than it should be. For example if you add a product to the cart which is 2.890 HUF, and after I pull the cursor above the cart icon and the small shopping cart window pop up, than it shows 289.000. Very expensive! 
Can you have a look please, or if you just tell me in email where to change anything I can do it myself. Thanks.
Hi! We will check it in 10-00 GMT +2
Thanks.
My access not workable now. Try re-send invite. Also write directly to us mail bigstepscenter@gmail.com It is better and quicker for us.
No prob, in future I will use this email to contact you…the invitation sent now to you.
ready, you forgot setup currency settings as described in doc
Thank you!
HI , I have a question, I saw your theme has wide+left panel,but when I click watch now. it doesn’t shows the demo. Is it like hamburger menu? I am looking for something like this -https://colors-theme-generic.myshopify.com/ Can I use your template to make the same design?
Thank you!
Hi! We answered you by mail.
