732 comments found.
I can’t access or view the Support Forum after I renewed the support license and even after I’ve created a support topic.
also…how do I update the theme (Vice)? it doesn’t give me an option in Appearance->Themes (as if it were up to date) and when I try to upload the latest version manually, the following error pops up at the end of the upload “Are you sure you want to do this? Please try again.”
Thank you
Hello! Please let me know your forum username, I’ll check your license manually.
To update, if you see the error “are you sure you want to do this” it means that your server liits are very small, you can increase them following this tutorial:
http://www.qantumthemes.com/helpdesk/2015/08/30/increasing-maximum-file-size-upload-limit-in-wordpress/In this case, to bypass the problem, you can also do the manual update via FTP:
http://qantumthemes.com/manuals/vice/#section406You NEVER update a theme from Appearance->Themes (just not the right place).
Looking forward for your forum username, thanks!
UPDATE: as you have same username, I was able to find your user in the forum and manually refresh your license, so it’s now supported until 14 november 2017. Thanks!
Hello! Is the Vice theme being updated to be used with radio live stream in player?
Hello! Yes you can add unlimited radio players, they get loaded in the player at the bottom. You need a valud public mp3 stream url. If you already have your stream url you can post it here and we will test it for you before purchasing. Thanks!
(WordPress Version: 4.7.4) Is This Theme up to date with this Version of Wordpress? I having some issues, Icon Buttons I can’t choose because I can’t see them. Stylesheets Missing and No Vice Demo Content.xml file! What Do I Do, or what can be done? Oh Yeah, it’s this Theme if you don’t already know: 10067870-vice-music-band-dj-and-radio-wordpress-theme.
Hello! No problem with WP 4.7.4 so far, but if you have technical issue please get in touch with the tech support here: http://www.qantumthemes.com/helpdesk/
If there is anything that needs to be fixed a developer will take charge of this in no time. Thanks!
How can i change the link from the logo on the top header?
Hello! The link only points to home you can’t change it.
But if i try to built a normal page as home when i hit the logo on top its change the format of my page without my full width page setting (sorry for my english) and ty for you answer !
Ok so you have to go in Settings-> reading and set your new page as home.
I changed the settings but it’s still not fix. When I click on the home button at the top of the page, it reloads the page but the page shows different. The modules are originally in full width but when it reloads, it looks like I lose the setting full width on the page. The modules are made with Visual Composer. Here’s the link of the website so you can see what it does if u click on the top home button. https://systemx.ca/
Hello, it looks like the problem is too complex to be solved here. Please rely on our helpdesk on http://www.qantumthemes.com/helpdesk/ where a technician can attend you. I’m mostly able to answer only commercial questions or small tech things, sorry!
Hi, I like the theme very much. I have a problem. I would like to change the coordinates of the first event maps on the main page. Where can I do this?
Hi! The map shows a portion of the earth that is mathematically calculated to display all the events, you can’t change it.
Hello, I’ve been trying to get to playlist to work for some time now. I’ve added MP3s and SoundCloud music to a release, but it won’t play. The songs have been added to the playlist and the play button shows that the song is playing, but there is no sound. The background video has the correct sound, but not the playlist. Thanks.
Hi, hard to provide an answer as is first time i hear of such issue, we need some data more. Please use our helpdesk for a technical help about your issue:
http://qantumthemes.com/manuals/vice/#section45Hello! I’m looking for a template that looks more like the beatport system. Shopping cart, demo playback by artist and genre … button to add the product linked to the mp3 demo. Automatically, without going to another woocommerce page. Does this template have those options?
Hi! Please check out Sonik
Hi there, I have a site with a network of podcasts. I like this theme because of the ‘cross page’ player but just have a couple questions regarding the theme and compatibility with a podcast site.
1.Do you think it would work well with big mp3 files (~30 min podcasts)
2.How does the player work on mobile? Does the user have to be on the page and with the browser being the active app or can it play in the background?
3.The loading that happens at the start when opening the demo site, would a video background slow things down further? What controls this loading rate apart from connection of course 
Looking to get the theme soon, together with Extra Support option. Just wanted to clear some things first.
Thank you!
Kesh
Hi! 1) No problem if your server have a ton of bandwidth (or unlimited) You need to add the podcasts as RELEASES if you want to play the mp3 in the bottom bar.
2) yes works fine, cannot play in background like an app as if goes stand-by the music stops normally (like youtube and soundcloud/mixcloud from browser)
3) the video is all youtube managed so it’s adapted to the client’s connection speed.
Hope I answered all your questions, otherwise let me know, thanks!
One last thing, in mobile mode, can the listener scrub the audio being played?
I am using an iPhone SE and cant seem to scrub the track to a specific point or go back a few seconds if i missed the audio.
Regards Kesh
hi! In mobile the control doesn’t fit so is hidden.
Good afternoon, I want to ask you a question before you make the purchase!
1) Is it possible to stream my programming via the Vice?
2) I am thinking of acquiring the theme for a web radio, do you think the vice would meet our need?
3) Do I need to make any purchase of plugins after installation or the vice provides in the package?
I’m Brazilian and I used the translator, I hope I understand everything about my doubts.
Hello!
1) You need a web-radio provider such as WaveStreaming, then you can put the stream in the player of the theme. For radio stations, we also recommend our new OnAir2 theme, made exclusively for professional radio stations.
2) Yes, but OnAir and OnAir 2 have more specific functions as the show schedule, “Now on air” widgets, and more.
3) No, you can make the site exactly like in the demo without any extra purchases. You just need hosting and a provider for streaming radio.
Thanks for the quick feedback, I already knew On air 2 but I see that the vice for being more dynamic holds the attention of the user.
I already have a web radio server, so I guess I will not have problems with vice.
Howdy! More pre-sales questions from the folks I am working for.
1. On the page that displays all artists. It says that it is displayed in a slideshow. Is it possible to simply display all the artists on one page? Or will it automatically be broken into pages?
2. On the “all artists” page, the name of each artist is displayed with the graphic on the top side of the artists’ pictures. Is there an option to move the name to the bottom of the picture?
3. On the home page you have a “featured artists” section. What controls that content?
4. And finally, is there an option for a standard, horizontal menu across the top?
Thanks again for your assistance and patience in answering my questions. I really appreciate it.
Peace.
Hi! 1) Yes, slideshow is optional with a simple checkbox
2) No there is no option for that, you should edit the html and css manually
3) Are the first in order of “page order” so you can select them by setting a lower order attribute to those artist you want to appear
4) No sorry there is no such option, is actually one of the main design concepts of Vice
Thanks to you for your questions, hope I was able to answer all correctly
Best regards
igor
Thanks so much for the reply. Again, extremely thankful for the quick response and clear answers.
Hello i need assistance, when i scroll i can scroll up i dont know why, and the theme make the website slow.
Hello! You must have the Fullpage Js active and maybe you don’t like it. Please proceed like this: edit your homepage, under the editor check the checkbox “Disable Fullpage Js”.
It doesnt reflects like what are you selling when i get to the bottom i can go up.
_
The solution I’m suggesting will fix your situation, did you try? The demo has the FullAPge JS disabled as I’m suggesting to do for your site: http://imgur.com/a/up0Ni
hehe yeah its good noww i was like #$#%^#$%$. Sorry but other themes happen to me. thanks and that was rapid fire answer. I hope if i found other issue you assistin me.
thankss.
Thanks to you
Hey can you please leave a rating if you like the product? Would help us a lot in supporting sales and providing updates and support. Thanks!!
Howdy! Awesome looking theme! Just a few simple pre-sales questions.
1. Are the artists pages actually dedicated pages/posts from the main site or are they actually based around individual user accounts? I’ve seen other music themes that are aimed at the artists controlling their content and involved creating a user for each artist. We don’t want that. Hope that makes sense.
2. The music player. I assume it has an option for disabling the autoplay on page load? I know from reading another comment you can disable the player from showing, but I am curious as to just the autoplay.
3. Does Vice’s design/customization function independently or within the WordPress Customize environment?
Thanks so much for your time!
Peace,
Hi and thanks for the questions.
1) Artists are a dedicated post type. The theme is about the design and the extra fields, while the ability to control certain posts on behalf of the other users is a completely separate thing which is not handled by our theme. You may probably achieve it with Buddypress and User Role Editor plugin, but may almost certainly require some small coding to make all work smoothly.
2) Yes you can disable autoplay, you can also enable music from the video, when pleying music the video will be muted. Player also has a small cookie on/off, so even in autoplay, if the user stops it, on next visit it won’t start (1 week expiration)
3) The customizations are possible via the Customizer, with real time preview of the changes. You can change the main color, light/dark skin, the font, and few more things.
you may find very interesting the manual to clarify some functionalities
http://qantumthemes.com/manuals/vice/for any other question let me know, thanks!
Thanks so much for the quick response and for how clear you are. I can’t express how much I appreciate clarity.
As for other users, we do not plan on having other users. We are going to control our contributors pages ourselves and am just thankful that they are simply dedicated posts.
Thanks again! Have a great day! Peace.
Happy to be useful
i’m sorry we don’t have a test site for abckend as users breaks it always with tons of crap contents, but for any other info let me know. Thanks and have a nice day!
The description of the theme discusses Vice being fully customizable. I think it should be reworded because it is VERY limited actually. We’re limited to a very thin margin of options for layout. The ability to change font and a couple of colors doesn’t make it “customizable”. Which is fine, I actually enjoy the default layout! But then there are small issues like the logo for the left sidebar. It says we can use any size. Which is fine. But then how do we align the logo to the center of the column??? Looks great in your example but we’re given no information on how wide this column is, how to align the logo, what the logo dimensions should actually be. Any direction on this would be great.
hello! thanks for your feedback, about customizations the site has less options than other themes because its functions doesn’t allow to change certain things, you may convey that the layout is particular so this comes with few limitations, but it has the tools to fit with any brand by colors and fonts. About the logo, please make a transparent png at least 300px width and place your logo in the middle, so it will be centered for any resolution in the sidebar. Thanks!
I am not able to register with the support forum
Hello, we had a problem because of hacker attacks. It should now be solved, let me know if you still cannot register, thanks!
Pre purchase question. Can I have the exactly same featured artists carousels on mobile devices? I dont want them to stack on mobile devices.
Hi! No is impossible is to heavy, very sorry!
Pre Sale Query: The side menu doesn’t worked! Is this normal?
Hello! I just checked, it is still working fine as since first time 
Please let me know in which browser and pelase post me a screenshot of the issue so I can check it better, thanks!
Hi there! I noticed that your theme is very robust, and has a podcasting feature. I would be only using it for that feature, since I’m a podcaster. Do you think your theme would be a good fit? Or is it mainly focused on musicians?
Had to do a clean install. Keep getting this now. cURL error 56: Failure when receiving data from the peer
Please refere to helpdesk for the tech support. It looks also that your item is not supported anymore.
I have a problem with the cart link in the player. Is possible to set the link to open url in blank and not in self?
How can I fix this?
You have to add target=”_blank” to the file vice/js/qt-main.js line 1403 in this way:
http://imgur.com/a/2wspPremember also to escape the double quotes.
Pre-sale question, about the shop inside the theme, is it working or do i need another plugin to make it work. thanks..
Hello! Is based on Woocommerce, the most used plugin for making ecommerces on Wordpress, and is totally free.